I had my eye on this for ages whilst looking at other pieces. I am so pleased I decided on this company. The sideboard is fantastic quality, beautiful to look at was delivered within days. I will d... Se mer
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Det här tycker kunderna
When I opened the box my sideboard was shattered into pieces and beyond repair. Rush in customer services was very apologetic, polite and very kind. The problem was quickly resolved and I received a... Se mer
Very poor quality. Literally falling apart. Luckily I have a very kind neighbour who enjoys ‘fixing ‘ things - he had to take it apart,replace all the splintered pieces and put it back together again.... Se mer
Företaget har svarat
Customer service is exceptional!! If i could give 10 stars i would. Placed an order on sat but subsequently realised I had ordered the wrong thing. The team couldbt have been more helpful gett... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
The Reclaim Nation hand-pick the best eco friendly reclaimed furniture for you and your home, only buying from suppliers who work with fully recycled or natural wood and materials from around the world.
Kontaktuppgifter
Storbritannien
- info@reclaimnation.co.uk
- reclaimnation.co.uk
4,2
Bra
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
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Svar från Reclaim Nation
Thanks so much for your feedback. We’re delighted to hear you’re happy with how the product looks and that it arrived safely packaged. It’s great to know assembly was nice and straightforward too, making it easy to get everything set up. We hope you enjoy your new furniture. Team RN
Beautiful table and benches
Beautiful table and benches. Better than expected. Benches lovely n wide. Very solid dining set. Highly recommend. Love it.
7 september 2026
Svar från Reclaim Nation
Thank you so much for your lovely feedback. We’re thrilled to hear the table and benches were even better than you expected, especially with the wider bench design being a favourite. It’s great to know the whole dining set feels so solid and has made such a good impression in your home. We really appreciate the recommendation and hope you enjoy it for years to come. Team RN
Great products but dismal after service
Purchased a table and 4 chairs in store in Wilton after purchasing a couple of ither things there. Service in store was brilliant.
Upon delivery the fabric on 3 of the 4 chairs was damaged by the way they were packed in the box and the legs rubbing on the fabric. Arranged for replacement chairs to be sent and the damaged ones picked up.
3 chairs arrived and 1 had damaged fabric. Arranged for a replacement.
1 chair arrived damaged again.
This time I phoned the number on the website and asked to speak to a manager to make a formal complaint.
Customer services: sorry I'm only sales.
Me: would you be able to give me a phone number?
CS: sorry they all work at home.
Me: do they not have a work phone?
CS: no sorry
So...I emailed again asking to make a formal complaint and got the usual 'we're so sorry...' email.
Replacement chair has been delivered and, guess what, fabric is damaged. Whoever packed it didn't even open the protective packaging (that had holes in it where the damage was) to check whether it was ok before packing it.
Here we go again....
11 september 2026
Omdöme utan inbjudan
Svar från Reclaim Nation
Dear Carlos,
Thank you for your review. We’re pleased to hear that the service in our Wilton store was brilliant, but we’re very sorry for the repeated issues you have had with the chairs since delivery.
Receiving damaged chairs once is frustrating enough, but for this to happen again with multiple replacements is not acceptable. We completely understand why you are upset and why you wanted this escalated as a formal complaint.
We’re also sorry that your call did not give you the clear support or escalation route you expected. That is not the level of service we want to provide.
Our customer service team will be in touch with you directly to review what has happened and agree the next steps to get this resolved properly.
Kind regards,
Reclaim Nation
Ordered our table and it was delivered…
Ordered our table and it was delivered within a week! Really easy to assemble, and great quality, really pleased!
4 september 2026
Svar från Reclaim Nation
It’s wonderful to hear your table arrived so quickly and that you had it delivered within a week. We’re really pleased the assembly was straightforward and that the quality has lived up to expectations. Thank you for choosing FW and for taking the time to share your experience. We hope you enjoy your new table for many years to come. Team RN
This table is fantastic
This table is fantastic. Exactly what I wanted. Well made and the extendable middle is so simple to use. Plus it looks great.
4 september 2026
Svar från Reclaim Nation
Thank you so much for your fantastic feedback. We’re delighted to hear the table is exactly what you were looking for and that you’re finding the extending mechanism so easy to use. It’s lovely to know you’re happy with the quality and how it looks in your home. We hope you enjoy it for many years to come. Team RN
Extendable table and benches
I love the look of the table and benches. I especially like that they are extendable. They fit perfectly in the space.
Solidly built and easy to assemble, I would say that they are heavy so best if you have someone to help you move them. I just have one more bench to assemble.
Delivery was great, arrived in the time slot given. Very well packaged to avoid damage in transit.
I am very happy with my purchase.
4 september 2026
Svar från Reclaim Nation
Thank you so much for sharing your lovely feedback. We’re delighted to hear you love the look of the table and benches, and that the extendable design works so well in your space. It’s great to know they feel solid and were easy to assemble, and we’re pleased everything arrived safely and within the delivery time slot. We hope you enjoy your new dining set for many years to come. Team RN
Absolutely and utterly appalling
This company probably has one of the worst customer services in the UK. Also impossible to contact - I have emailed loads of times (noone has bothered responding), tried calling (answer machine), and online chat (not available) - and all very much within working hours. My last "dealings" was with someone called Charlotte, who ASSURED me my sideboard would FINALLY be delivered by yesterday (8th Sep) at the LATEST - as I have now been waiting nearly 4.5 months! - and guess what, nothing was delivered. To quote Charlotte: "We will proceed as agreed and follow everything closely from our side to ensure the sideboard is delivered to you by Tuesday 8th September at the latest." ... And yet absolutely NOTHING, NO sideboard, and ZERO communication. Absolutely and utterly appalling.
8 september 2026
Omdöme utan inbjudan
Svar från Reclaim Nation
Hi,
We’re very sorry for the frustration and poor communication you have experienced. We completely understand how disappointing this has been, especially after waiting so long for your sideboard.
We did arrange for the sideboard to be delivered by 8th September as agreed, and the courier has confirmed that delivery was attempted on that date. However, we understand that the delivery did not go smoothly, including the courier providing time windows and then attending outside of these, which caused further frustration.
While we did take the steps agreed to get the sideboard to you, we fully appreciate that the overall experience has still fallen well below the standard you should expect. We’re sorry that you have been left chasing for updates and that communication has not been clear enough.
Our team is now reviewing this with the courier and will be in touch with you directly to get the delivery rearranged and resolved as quickly as possible.
Kind regards,
Reclaim Nation
Shipping dates on website and…
Shipping dates on website and confirmation email vastly different from actual experience. Went from 5-10 days to 14 weeks. Nothing offered apart from an apology.
4 september 2026
Svar från Reclaim Nation
Dear Nick,
We’re very sorry that the delivery timeframe for your bed frame has changed so significantly from the estimate shown when you ordered. We completely understand how disappointing and frustrating this delay has been, particularly when the original expectation was 5–10 days.
Your bedside tables are due to be delivered shortly, and we are working to get your bed frame dispatched as soon as possible. We appreciate that an apology alone does not make up for the delay, and we’re sorry that we haven’t provided clearer communication throughout.
Kind regards,
Reclaim Nation
Disappointing experience
Disappointing experience
I checked the measurements of the Montreal king-size bed three times before ordering with the in store team and online, as space was limited. I was assured each time that it was 205cm deep.
When the bed arrived, the box stated 214cm. I contacted the store and was told this must be a printing error and to go ahead with assembly. Unfortunately, the bed was the wrong size.
I’m still waiting for a refund, collection and a response from customer services, despite contacting the store several times. My initial experience with the in store team was excellent, but the way this issue has been handled has been extremely disappointing.
I wouldn’t order from here again due to this issue however the bed did look good quality, delivery was also pretty good for us so no complaints there.
4 september 2026
Omdöme utan inbjudan
Svar från Reclaim Nation
Dear Hayley,
Hi Hayley,
We’re genuinely sorry for the incorrect information you were given and for the frustration and inconvenience this has caused. You made every effort to confirm the measurements before purchasing, and we completely understand your disappointment after being repeatedly assured they were correct.
We have now responded to you directly and are arranging for the bed to be collected, after which your full refund will be processed promptly. The courier will contact you to confirm the collection date.
Please accept our sincere apologies for the way this has been handled.
Kind regards,
Reclaim Nation
Still no stuff
I would give them minus stars if that was possible. This company has strung me along from March 2026 until now 9th of September and I still haven't recieved my order. The worst purchasing experience of my life by a long way!!!
9 september 2026
Svar från Reclaim Nation
Dear C Hartley,
We’re very sorry that your order has taken this long and for the frustration caused throughout the process.
We completely understand why you feel let down. Waiting since March is far beyond the experience we want any customer to have, and we apologise that you have been left waiting for so long.
Your delivery is now booked for 12th September, and our team will continue to monitor this to make sure it goes ahead as planned.
We’re sorry again for the delay and for the inconvenience caused.
Kind regards,
Reclaim Nation
Excellent product
We love the table! Beautifully made, and great quality. Ordering was easy, delivery was quick and the delivery team were polite and friendly
27 augusti 2026
Svar från Reclaim Nation
Thank you so much for your lovely feedback.
We're delighted to hear you love your new table and are so pleased with the quality and craftsmanship.
It's great to know ordering was easy, the delivery was quick and our delivery team were so polite and friendly.
We really appreciate your kind words and hope you enjoy your beautiful table for many years to come. Team RN
Dining room table
I ordered an extendable dining room table which is absolutely beautiful. The buying process was easy, no hassle, communication was great and delivery was on time. Highly recommend.
26 augusti 2026
Svar från Reclaim Nation
Thank you so much for your lovely feedback.
We're delighted to hear you love your new extendable dining table and found the whole experience so easy.
It's great to know the communication was clear and your table arrived right on time.
We really appreciate your recommendation and hope you enjoy many lovely meals around your new table. Team RN
Svar från Reclaim Nation
Thank you for your lovely feedback.
We're delighted to hear you’re so pleased with the table and chairs and impressed with their quality.
It's wonderful to know they’ve made such a great impression.
We hope you enjoy your new furniture for many years to come.
Team RN
Bought a small table and two stools in…
Bought a small table and two stools in flat pack. Excellent quality and look as good in real life as on the website.
Only 4 stars though because there are a couple of “buts”…
Firstly I spoke to two people over the phone about delivery, both of whom were quite curt, one was verging on rude.
Secondly, it isn’t made clear on the website that the furniture is made in Vietnam and transported to the UK. I try to be environmentally responsible and this isn’t!
Thirdly, two different size bases were sent, presumably to give a choice. Choice is good but why not ask before delivery rather than leaving me with a heavy chunk of metal to dispose of?
Just to say, after moaning, the delivery drivers were brilliant -,polite and helpful. Gold star for them!
2 september 2026
Svar från Reclaim Nation
Thank you for taking the time to share such detailed feedback.
We're pleased to hear you're happy with the quality and appearance of your table and stools, and that our delivery drivers were polite and helpful.
We're sorry to hear about your experience with the phone team, and we understand your concerns regarding the product information and the additional base supplied.
Your comments are important to us and will be shared with the relevant teams as we continue to look for ways to improve the overall customer experience. Team RN
Svar från Reclaim Nation
Thank you for your lovely feedback.
We're delighted to hear you were impressed with the finish and found our communication clear and straightforward.
It's great to know everything felt well explained throughout your experience.
We really appreciate your kind words and hope to welcome you back again soon. Team RN
The company could improve by sacking…
The company could improve by sacking the gobby customer service guy who i complained about in an email. Do not buy the mayfair mirror at all. It looks nothing like the picture no colour at all made from cheap pallet wood by a 13 year old from school and the glass mirror rattles around in the frame . . I would not bother with this company there are better reclaimed companys out there amd thats a fact. Try rcc reclaimed furniture a much better company. In relation to your response.nyou have only one mayfiar mirror advertised on your site, the one advertised is in colour there is no mirror like that with no colour on your web site. You clearly try scamming people . JUST SO PEOPLE KNOW. THIS COMPANY TRIED REMOVING MY HONEST REVIEW BY TELLING GOOGLE I WAS SWEARING IN MY REVIEW I LEFT . GOOGLE REVIEWD IT AND RESTATED MY REVIEW AS THERE WAS NO SWEARING IN IT. shows exactly what kind of company it is
1 september 2026
Svar från Reclaim Nation
Dear John,
We’re sorry to hear that you were unhappy with both the mirror and the service you received.
After reviewing the details, we can see that the incorrect colour mirror was sent in error. We apologise for this and understand why the item received did not match your expectations.
The comments you have made about our customer service will also be reviewed internally, as we expect all customers to be spoken to politely and professionally.
Your refund has now been processed. We’re sorry again for the inconvenience caused and that your experience with us fell short.
Kind regards,
Reclaim Nation
We ordered a reclaimed wood large table…
We ordered a reclaimed wood large table with metal legs. It is really nice, sturdy, nicely finished with that perfectly imperfect feel. A real centerpiece of our kitchen. Very happy with the purchase.
24 augusti 2026
Svar från Reclaim Nation
Thank you for your lovely feedback.
We're delighted to hear you’re so pleased with your reclaimed wood table and that its sturdy build and unique finish have made such an impression.
It’s wonderful to know it has become a real centrepiece in your kitchen and brings the character you were looking for.
We hope you enjoy many memorable meals around it for years to come. Team RN
Nice ethos, poor communication and delayed delivery.
The wardrobe we bought is nice, I would say it’s not quite the solid / heavy quality we expected for the description or price but it is nice and looks good. Putting it together was fine.
Delivery was massively delayed with minimal communication causing us some issues with not having storage for months and changing plans late because the information on delivery was both late coming and vague at times. I love the ethos but I don’t think I’d buy from them again.
24 augusti 2026
Svar från Reclaim Nation
Dear Naomi & Carl,
Thank you for your review. We’re pleased to hear that you like the wardrobe and that it looks good in your home.
We’re sorry, however, that the quality did not quite meet the expectations you had from the description and price. We appreciate your feedback on this.
We’re also very sorry for the delay with your delivery and for the lack of clear communication during that time. We understand how frustrating it must have been to be without storage for longer than expected and to have to change plans due to vague or late updates.
We’re sorry that this has affected your confidence in ordering from us again. Your feedback is important and will be taken on board as we continue working to improve our delivery communication and overall service.
Kind regards,
Reclaim Nation
New dining table
Good communication re delivery , table is well made & sturdy , however we can only give 3 star as 1 table leg didn’t have the requisite hole to put the bolt through . As we both have medical issues it was too heavy to repackage table for reissue by company , we wrote to the company via email , as luckily we have a very experienced joiner working for us - who remedied hole issue , wanted to check that 2yr guarantee would be honoured & since checking on the site the table had been reduced in price by £200 .
To date we have not had a response from the company .
Sadly We are not impressed however table is a quality product .
28 augusti 2026
Svar från Reclaim Nation
Dear Cheryl,
Thank you for your review. We’re pleased to hear that you found the table well made and sturdy, and that communication around delivery was good.
We’re sorry, however, that one of the table legs did not have the correct hole for the bolt. We understand why this would have been frustrating, especially given the weight of the item and the difficulty of repackaging it.
We have tried to locate your email from the details provided in the review, but unfortunately we have not been able to find your order or correspondence. Please contact our customer service team again at info@reclaimnation.co.uk with your order number, name and postcode so we can review this properly, confirm the guarantee details and respond to the points you have raised.
We’re sorry again that you have not received a response from us so far.
Kind regards,
Reclaim Nation
Great quality
Easy to order - table and chairs really well made- easy to put together beautifully packaged
28 augusti 2026
Svar från Reclaim Nation
Thank you for your lovely feedback.
We're pleased to hear ordering was easy and that you were impressed with the quality and finish of your table and chairs.
It's great to know everything was simple to put together and arrived so carefully packaged.
We hope you enjoy your new furniture for many years to come.
Team RN
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