Went into Barnstaple store today to look at an armchair to go along with a sofa we had bought around April this year. Martin was really helpful, he looked up our previous order to ensure we got the r... Se mer
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Det här tycker kunderna
FW team member Kenny (In the Newport, SW store) was very helpful. Offered us a drink on arrival, answered all questions, informed us of current offers and helped us to the car with items purchased. Al... Se mer
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Was served by Tom- he was very polite, very patient and very knowledgeable with everything. Good range of furniture with very knowledgeable and polite staff. Was offered drinks immediately, very consi... Se mer
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Barnstaple - Alex was really helpful, not pushy, nothing was too much trouble. We previously purchased from this store, Alex impressed us on that visit also which encouraged us to return for this pur... Se mer
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Företagsinformation
Skrivet av företaget
FW Homestores is an independent furniture retailer specialising in sofas, dining and bedroom furnishings across the South West and Wales.
Kontaktuppgifter
Riverside Road, EX311QN, Barnstaple, Storbritannien
- 01271 323666
- accounts@fwhomestores.co.uk
- www.fwhomestores.co.uk
4,9
Utmärkt
6 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Brillant service
Brillant service visited the Cardiff store on hadfield road.
Tim was amazing!!! Helped me with everything I needed leaving a very happy customer and will definitely return.
19 oktober 2026
Omdöme utan inbjudan
Svar från FW Homestores
A happy customer and a reason to return — that’s lovely to hear! Tim will be delighted to know how much you appreciated his help during your visit to our Hadfield Road store in Cardiff. Thanks for choosing FW, and we look forward to seeing you again. Team FW Homestores
Barnstaple - Alex
Barnstaple - Alex was really helpful, not pushy, nothing was too much trouble. We previously purchased from this store, Alex impressed us on that visit also which encouraged us to return for this purchase.
18 oktober 2026
Omdöme utan inbjudan
Svar från FW Homestores
There’s no better compliment than having a customer return because of great service! Alex will be pleased to know his helpful, no-pressure approach made such a positive impression once again. Thank you for choosing our Barnstaple store for a second time — we truly appreciate your continued support. Team FW Homestores
We were served today by Martin
We were served today by Martin. He was very friendly and helpful and made ordering our sofa a really easy process. Nice,clean store and excellent customer service.
18 oktober 2026
Omdöme utan inbjudan
Svar från FW Homestores
Ordering a new sofa should be an enjoyable experience! It’s lovely to hear Martin made everything straightforward with his friendly, helpful service. Thank you for your kind comments about our store too — we’ll be sure to share your feedback with Martin.
Team FW Homestores
Had a great experience today whilst…
Had a great experience today whilst looking in store. Prices great, staff very helpful
Martin at the Barnstaple branch looked after us very well.
18 oktober 2026
Omdöme utan inbjudan
Svar från FW Homestores
Great prices and helpful service make for a lovely shopping experience! Thank you for mentioning Martin and the care he took of you at our Barnstaple store. We’ll be sure to pass your kind words on to him. Team FW Homestores
The service was great and staff were…
The service was great and staff were really polite (Tim was the best )
18 oktober 2026
Omdöme utan inbjudan
Svar från FW Homestores
Tim will be delighted to hear he made such a great impression! Thank you for recognising his excellent service and the politeness of our team. We really appreciate your feedback and hope to see you again soon. Team FW Homestores
Was served by Tom- he was very polite
Was served by Tom- he was very polite, very patient and very knowledgeable with everything. Good range of furniture with very knowledgeable and polite staff. Was offered drinks immediately, very considerate. Would absolutely recommend to anyone who is a first time house buyer and people who already own a house! thank you so much
18 oktober 2026
Omdöme utan inbjudan
Svar från FW Homestores
Thank you for such a thoughtful review! Tom will be delighted to know his patience, knowledge and friendly approach made you feel so welcome. It’s great to hear you enjoyed our furniture range and the little touches, like being offered a drink. We really appreciate your recommendation. Team FW Homestores
Excellent customer service and great sofas!
Tom was so helpful in helping me choose a new sofa. Very knowledgeable, genuine, with no heavy sales tactics! Can’t wait for my new sofas!
16 oktober 2026
Omdöme utan inbjudan
Svar från FW Homestores
Honest advice and a relaxed shopping experience are what we aim for! It’s lovely to hear Tom helped you find the right sofa without any pressure. Thank you for your kind words — we hope you absolutely love your new sofas when they arrive. Team FW Homestores
Svar från FW Homestores
Thank you for your feedback! It’s great to hear Martin Fitzgerald was able to help you during your visit. We’ll be sure to pass your kind words on to him. Team FW Homestores
Very nice visit and Martin was good at…
Very nice visit and Martin was good at his job
18 oktober 2026
Omdöme utan inbjudan
Svar från FW Homestores
It’s lovely to hear you had such a pleasant visit! Martin will be happy to know his service made a positive impression. Thank you for taking the time to share your experience with us. Team FW Homestores
Your colleague
Your colleague, Tom, in your Caerphilly store was excellent . He was patient and explained everything in great detail to ensure we were happy before purchasing. Excellent customer empathy and really friendly.
18 oktober 2026
Omdöme utan inbjudan
Svar från FW Homestores
Taking the time to explain everything and making sure you feel confident in your choice is so important. Tom will be delighted to hear his patience, friendliness and care made such a difference during your visit to Caerphilly. Thank you for your lovely feedback. Team FW Homestores
Shoutout to Dave and the friendly staff!
We visited the Barnstaple store on a Saturday afternoon to browse furniture for our new home. We were greeted upon arrival and advised of promotions and where to find things in the store. The store itself was clean, tidy and well presented. We ended up purchasing a sofa because of their incredible affordability and quality. I was really impressed with Dave Littlejohn’s customer service. He was warm, personable and professional whilst also able to have a laugh. He made the process feel easy and stress-free. It was an overall pleasant experience and will definitely be revisited to make more stylish home purchases at great prices. Shout out to the team for being so friendly and welcoming! Absolutely worth a visit if you’re in the Barnstaple area and looking for high quality bargains.
17 oktober 2026
Omdöme utan inbjudan
Svar från FW Homestores
Thank you for such a fantastic review! It’s great to hear you enjoyed browsing our Barnstaple store and found the right sofa at a price you loved. Dave will be especially pleased to know his friendly, professional approach made the whole experience relaxed and enjoyable. We look forward to welcoming you back as you make your new house a home. Team FW Homestores
We had a great experience
We had a great experience, Tom was really helpful and explained everything to us, no hard sell, just very polite and patient.. Thank you.
17 oktober 2026
Omdöme utan inbjudan
Svar från FW Homestores
Good advice without any pressure makes all the difference! Thank you for recognising Tom’s patience, politeness and helpful approach. We’re glad you felt comfortable throughout your visit and really appreciate you sharing your experience. Team FW Homestores
Tim was great on our visit today
Tim was great on our visit today - made himself available for queries and dealt with our purchase quickly and efficiently. Thank you!
17 oktober 2026
Omdöme utan inbjudan
Svar från FW Homestores
It’s great to hear Tim struck the right balance between being available and giving you space to browse. We’re glad he made your purchase quick and straightforward. Thanks for sharing your experience and for choosing FW. Team FW Homestores
Great customer service
Great customer service,
Great selection and prices.
Lovely friendly service from Andrew, he made ordering new sofas easy , quick and informed us on every detail of the process.
Caerphilly Store
17 oktober 2026
Omdöme utan inbjudan
Svar från FW Homestores
A smooth and well-informed purchase makes all the difference! Andrew will be pleased to hear his friendly service helped you order your new sofas with confidence. Thank you for your kind words about our Caerphilly store, furniture range and prices. We hope you love your new sofas. Team FW Homestores
Helpful service
FW team member Kenny (In the Newport, SW store) was very helpful. Offered us a drink on arrival, answered all questions, informed us of current offers and helped us to the car with items purchased. Also very grateful to have been given time to look independently, rather than being followed around the store like at some other furniture retailers.
16 oktober 2026
Omdöme utan inbjudan
Svar från FW Homestores
A welcoming atmosphere and the freedom to browse at your own pace are what we aim for. It’s lovely to hear Kenny looked after you so well, from answering your questions and explaining the offers to helping you carry your purchases to the car. We’ll be sure to share your kind words with him. Thank you for visiting our Newport store. Team FW Homestores
Excellent
Excellent, friendly service. All enquiries answered with precise knowledge and salesperson was extremely helpful. Could not be happier.
16 oktober 2026
Omdöme utan inbjudan
Svar från FW Homestores
Knowing you left feeling completely happy is wonderful to hear! Thank you for recognising our team’s product knowledge and friendly, helpful service. We really appreciate you taking the time to share your experience. Team FW Homestores
James was very approachable and helpful…
James was very approachable and helpful during our visit. And ensured we had the best deal available. Thank you.
16 oktober 2026
Omdöme utan inbjudan
Svar från FW Homestores
Getting a great deal with friendly, helpful advice is always a bonus! James will be pleased to know he made your visit enjoyable and helped you get the best offer available. Thanks for choosing FW and sharing your feedback. Team FW Homestores
Great, friendly experience
Great, friendly service no pressure and made us feel welcome. Showroom is clean, warm and nice to browse. Thanks to Tracey and Kenny for helping us buy the perfect sofa. And James for the tea and biscuits!
16 oktober 2026
Omdöme utan inbjudan
Svar från FW Homestores
Tea, biscuits and a warm welcome make sofa shopping even better! It’s lovely to hear Tracey, Kenny and James helped make your visit so enjoyable, with friendly advice and no pressure. We hope you love your new sofa and look forward to seeing you again. Team FW Homestores
Great friendly service.
I visited this Store for a bed frame to buy, Martin at the Barnstaple store was very friendly and helpful. The size frame I wanted was not in stock, he was happy to phone up and find the size I needed. There are so many lovely items in this store, I will be back for more items.
16 oktober 2026
Omdöme utan inbjudan
Svar från FW Homestores
It’s lovely to hear Martin went the extra mile to help you find the bed frame in the size you needed. Thank you for recognising his friendly service, and we’re delighted our Barnstaple store has inspired you to visit again. We look forward to welcoming you back. Team FW Homestores
Excellent service
Went into Barnstaple store today to look at an armchair to go along with a sofa we had bought around April this year. Martin was really helpful, he looked up our previous order to ensure we got the right item, in the same colour too. He went through everything with us including delivery and stain guard. We also purchased a storage footstall. Whenever we have been in the store the staff have always been really helpful and friendly and never pressure you like some other furniture stores.
16 oktober 2026
Omdöme utan inbjudan
Svar från FW Homestores
Getting the right match for your existing furniture makes all the difference! It’s great to hear Martin took the time to check your previous order and explain all the options clearly, without any pressure. Thank you for your continued trust in our Barnstaple team — we hope you love your new armchair and storage footstool. Team FW Homestores
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