Terrible problems with stock and delivery. A 1-2 week delivery time ended up being almost 2 months and still only receiving 1 item. After taking a day off work to receive my items, only one was deliv... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Customer service is exceptional!! If i could give 10 stars i would. Placed an order on sat but subsequently realised I had ordered the wrong thing. The team couldbt have been more helpful gett... Se mer
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We bought an extendable dining table from the company which when we eventually got it right was lovely. We had to return the first one which was quite damaged, the second table had slight damage which... Se mer
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Easy ordering. I was kept up to date on my order. The delivery went very smoothly. Given a date and delivery time window. The gentleman telephone myself to advised he was 20 minutes away the delivery... Se mer
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Företagsinformation
Skrivet av företaget
The Reclaim Nation hand-pick the best eco friendly reclaimed furniture for you and your home, only buying from suppliers who work with fully recycled or natural wood and materials from around the world.
Kontaktuppgifter
Storbritannien
- info@reclaimnation.co.uk
- reclaimnation.co.uk
4,2
Bra
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The bench goes under the table
Nice real wood material, easily extendable, the bench goes under the table
13 oktober 2026
Svar från Reclaim Nation
It’s great to hear you’re happy with the real wood finish and practical extending design. The bench fitting neatly under the table is a handy space-saving bonus too! Thank you for sharing your feedback. Team RN
Super helpful customer service
Super helpful customer service - I wanted to know more about the dimensions of the table we bought and they were quick to reply with the information I wanted. Thanks!
19 oktober 2026
Omdöme utan inbjudan
Terrible problems with stock and…
Terrible problems with stock and delivery. A 1-2 week delivery time ended up being almost 2 months and still only receiving 1 item. After taking a day off work to receive my items, only one was delivered. I was offered £30 compensation on an order of over £500 but would still have to take a second day off work for the delivery of the additional item with a delivery lead time of over a further month.
Delivery company point to point were very nice though.
19 oktober 2026
Svar från Reclaim Nation
Dear Kirsty,
We’re very sorry for the delays and frustration you have experienced with your order.
We completely understand how disappointing it must have been to wait far longer than the original delivery estimate, only for part of your order to arrive. We also appreciate the inconvenience of having to take time off work, particularly when a further delivery would have been required.
We’re pleased to hear that the delivery team were helpful, but we fully recognise that the overall experience has fallen well below the standard we aim to provide.
Your order has now been collected, and a refund will be processed. We appreciate this does not make up for the time and inconvenience caused, and we’re genuinely sorry that we let you down on this occasion.
Kind regards,
Reclaim Nation
Beautiful furniture at a good price
Beautiful furniture at a good price, delivered quickly and efficiently to the room. I wanted.
5 oktober 2026
Svar från Reclaim Nation
Beautiful furniture, great value and a smooth delivery experience — what more could you ask for! Thank you for sharing your feedback. We’re so pleased everything arrived quickly and was delivered straight to the room you wanted. Team RN
Great communication as delivery was…
Great communication as delivery was slightly complicated, however, Reclaim Nation accommodated my requirements & was well worth the wait as I love my Brooklyn Round Extendable table & tan Dallas chairs. Excellent quality & good instructions to put together. Thank you Reclaim Nation
15 oktober 2026
Omdöme utan inbjudan
Svar från Reclaim Nation
Thank you for your lovely review! We’re glad our team could work around the delivery arrangements and make sure everything went smoothly. It’s wonderful to hear you love your new table and chairs, and that the quality and assembly instructions met your expectations. Team RN
Misleading Sale Pricing – Brooklyn Extendable Dining Table
I am extremely disappointed with Reclaim Nation’s pricing practices regarding the Brooklyn Extendable Dining Table.
The table is currently advertised for £399, supposedly reduced from £629. However, I have investigated the historical pricing myself using the Wayback Machine, which provides archived records of websites. My evidence shows that the table was already listed at £399 when I first viewed it over a year ago. I also investigated historical listings from 2024–2025, which contradict the impression that the current £399 price represents a genuine reduction from £629.
I have also researched UK advertising and consumer protection law, including the rules surrounding misleading price comparisons and advertised discounts. Retailers must ensure that their reference prices and claimed savings are not misleading to consumers.
I contacted Reclaim Nation by email and explicitly raised my concerns, explaining why I believe their advertised discount may breach UK consumer protection law. Despite giving them the opportunity to address the issue, I am sufficiently concerned that I will now be reporting the matter to Trading Standards.
Advertising a product at £399 while claiming it has been reduced from £629 suggests customers are saving £230. If the historical evidence shows the table was already being advertised at £399, customers deserve a proper explanation of the claimed original price.
I have retained the historical evidence and will be submitting it as part of my report. I believe customers deserve transparent pricing and genuine discounts, not sale claims that create a potentially misleading impression of the savings available.
17 oktober 2026
Omdöme utan inbjudan
Svar från Reclaim Nation
Hi Aaran,
Thank you for taking the time to raise your concerns.
We take pricing transparency seriously and certainly do not want customers to feel misled by the prices or savings displayed on our website.
Our products are sold at various prices throughout the year, including during different promotional periods. However, we appreciate the concerns you have raised and will review the pricing information for the Brooklyn Extendable Dining Table to ensure it is accurate and clearly communicated.
Thank you again for bringing this to our attention.
Kind regards,
Reclaim Nation
Fabulous piece of furniture
Fabulous piece of furniture. I love it. Well made and solid and the delivery was spot on.
9 oktober 2026
Svar från Reclaim Nation
It’s wonderful to hear how much you love your new furniture! Great quality and a reliable delivery make all the difference, so it’s lovely to know both hit the mark. Thank you for choosing us. Team RN
Brooklyn extendable dining table
We bought an extendable dining table from the company which when we eventually got it right was lovely. We had to return the first one which was quite damaged, the second table had slight damage which we rubbed down with fine sandpaper and used wood stain and a finish of wax in order to have a place to eat. The furniture if perfect is beautiful, but I think more needs to be put into checking prior to dispatching to the customer in order to ensure the condition is good. The customer service was good when contacted.
10 september 2026
Omdöme utan inbjudan
Svar från Reclaim Nation
Thank you for sharing your feedback. We’re pleased to hear that you’re happy with the table itself and that our customer service team was helpful when you contacted us. However, we’re sorry that both deliveries fell short of the standard you expected and that you had to make repairs yourself. Your comments about our quality checks are appreciated, and we’ll share them with the relevant team to help us improve. Team RN
Absolutely beautiful piece
Absolutely beautiful piece.
Exactly what I wanted. Quick delivery and gorgeous furniture
2 oktober 2026
Svar från Reclaim Nation
It’s lovely to hear your new furniture is just what you were looking for! Great to know you’re happy with the quality and that delivery was quick too. Thank you for sharing your feedback, and we hope you enjoy your beautiful new piece. Team RN
Svar från Reclaim Nation
Thanks for the lovely feedback! It’s great to hear the table met your expectations and our delivery team made a good impression. We really appreciate your support and look forward to welcoming you back again. Team RN
Absolutely amazingly looking table I…
Absolutely amazingly looking table I couldn’t choose better. Thank you
9 oktober 2026
Svar från Reclaim Nation
What a lovely compliment! It’s wonderful to know you’re so happy with your new table and feel you made the perfect choice. Thank you for shopping with us, and we hope it brings you joy for years to come! Team RN
Fantastic after care for an issue with…
Fantastic after care for an issue with my order
2 oktober 2026
Svar från Reclaim Nation
Thank you for sharing your experience. We’re glad our team could help resolve the issue with your order and provide the aftercare you deserved. Your feedback means a lot to us. Team RN
Customer service is exceptional!
Customer service is exceptional!! If i could give 10 stars i would.
Placed an order on sat but subsequently realised I had ordered the wrong thing.
The team couldbt have been more helpful getting it sorted.
Havent received customer care as good as this since the 1980’s!!
Will leave a further review once the items have been delivered but at this stage i am
Going to be getting items for every room in my house!!
14 oktober 2026
Omdöme utan inbjudan
Svar från Reclaim Nation
Feedback like this really makes our day! It’s fantastic to hear the team made changing your order so easy and took such good care of you. Thank you for your lovely comments and trust in FW — we look forward to hearing what you think once everything arrives. Team RN
Poor
I ordered two bedside draws from Relaim Nation and had to wait about 12 weeks as one was out of stock. I finally got a delivery date however only one of the bedside draws were delivered. I have since been chasing Reclaim Nation but I am just told they are following up with the delivery company as they think they have the item. The only time I receive communication from RN is when I chase them and the responses look like AI so I am not impressed. I also need to add that the set of draws i did receive are very slightly damaged but I haven't bothered to follow this up.
2 oktober 2026
Svar från Reclaim Nation
Dear Anna,
We’re very sorry for the delay with your order and that only one of the two bedside drawers was delivered.
We completely understand how frustrating this must be, especially after waiting around 12 weeks due to one item being out of stock. You should also not have had to keep chasing us for updates, and we’re sorry that our communication has felt unclear and impersonal.
We have been following this up with the delivery company, as the second item appears to have been lost in transit. We are now arranging for a replacement to be sent out to you.
We’re also sorry to hear that the item you did receive has some slight damage. Our team will review this with you directly as part of getting the outstanding issue resolved.
Kind regards,
Reclaim Nation
Great 👍 thanks
8 oktober 2026
Svar från Reclaim Nation
Thanks so much for your kind feedback! We really appreciate your support and hope to see you again soon. Team RN
Great products - highly recommend
Great - good quality furniture. Delivered in timescale given . Would definitely recommend.
30 september 2026
Svar från Reclaim Nation
Thank you for the recommendation! It’s great to hear you’re happy with the quality of your furniture and that your delivery arrived within the expected timescale. Your support means a lot to us, and we hope you enjoy your new furniture for years to come. Team RN
My experience with Reclaim Nation
Easy ordering. I was kept up to date on my order. The delivery went very smoothly. Given a date and delivery time window. The gentleman telephone myself to advised he was 20 minutes away the delivery went smoothly. They placed the large cupboard in the space we requested. They were very helpful and friendly. I am delighted with the quality and would definitely buy from this company again.
6 oktober 2026
Svar från Reclaim Nation
From placing the order to having your cupboard delivered and positioned just where you wanted it, it’s great to hear everything went so smoothly. We’re glad the regular updates, clear delivery window and friendly delivery team made the experience hassle-free. Most of all, it’s lovely to know you’re delighted with the quality. Thank you for choosing FW — we look forward to helping you again. Team RN
Beautifully constructed solid furniture…
Beautifully constructed solid furniture
Packaged well and delivered on time
2 oktober 2026
Svar från Reclaim Nation
Quality and care in the craftsmanship are exactly what we aim for. It’s lovely to hear you’re happy with the solid construction and that your furniture arrived safely, well packaged and on time. Thank you for choosing Reclaim Nation and for sharing your feedback. Team RN
Beautiful furniture
We have bought from reclaim nation before, furniture beautiful, really well made and love the wood so much. Customer service excellent, lead times are sometimes a bit longer but they keep you informed, well worth the wait, delivery really quick once they have the furniture, the delivery company are excellent.
2 oktober 2026
Svar från Reclaim Nation
There’s no better compliment than having customers return to us! It’s wonderful to hear you continue to love the character of the wood and the quality of the craftsmanship. We appreciate your understanding of the longer lead times and are glad our updates, customer service and delivery team have made the experience a positive one. Thank you for choosing Reclaim Nation again. Team RN
We're very happy with our table & bench…
We're very happy with our table & bench from Reclaim Nation. The month long wait for delivery was worth it. Sadly the bench came with a few 'dinks' on edges that needed to be sanded down before catching on clothes or skin, immediately. The damage must have been done at source as the packaging was more than sufficient.
2 oktober 2026
Svar från Reclaim Nation
Thank you for sharing such honest feedback. We’re really pleased to hear you feel the wait was worth it and that you’re happy with your table and bench. We’re sorry about the marks on the bench, especially as the packaging arrived in good condition, and we appreciate you letting us know so we can look into this with our team. Thank you for choosing Reclaim Nation and for your patience. Team RN
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