Customer service is exceptional!! If i could give 10 stars i would. Placed an order on sat but subsequently realised I had ordered the wrong thing. The team couldbt have been more helpful gett... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We bought an extendable dining table from the company which when we eventually got it right was lovely. We had to return the first one which was quite damaged, the second table had slight damage which... Se mer
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We bought a new dining table and bench from reclaim nation and we are over the moon with our purchase. The guys who delivered the table were polite and professional, the table arrived very well packag... Se mer
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Easy ordering. I was kept up to date on my order. The delivery went very smoothly. Given a date and delivery time window. The gentleman telephone myself to advised he was 20 minutes away the delivery... Se mer
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Företagsinformation
Skrivet av företaget
The Reclaim Nation hand-pick the best eco friendly reclaimed furniture for you and your home, only buying from suppliers who work with fully recycled or natural wood and materials from around the world.
Kontaktuppgifter
Storbritannien
- info@reclaimnation.co.uk
- reclaimnation.co.uk
4,2
Bra
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 98 % av sina negativa omdömen
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On 3rd table - order still not correct
Even after a few issues I would have given positive feedback but now my patience has been pushed to limits. I’m on the delivery of 3rd table which is damaged. The bench and table I have do not have matching legs as this was incorrectly changed by them. What frustrates me the most is when you actually speak to someone they promise to call you back but never do. I am left constantly chasing for updates which is beyond frustrating. Now I waiting for an undamaged table with a matching bench not feeling confident
19 september 2026
Omdöme utan inbjudan
Svar från Reclaim Nation
Dear Cathy,
We’re very sorry to read your review and for the ongoing issues you have had with your order.
Receiving multiple damaged tables is completely unacceptable, and we understand how frustrating it must be to still be waiting for an undamaged table and a matching bench. We’re also sorry that the legs were changed incorrectly, meaning the table and bench no longer match as expected.
We fully appreciate that the lack of follow-up has made this worse. If we say we are going to call you back, that should happen, and you should not be left constantly chasing us for updates.
Our team will review your order and contact you directly to confirm the replacement table and bench.
Kind regards,
Reclaim Nation
I chose the Provence table and 2…
I chose the Provence table and 2 chairs. Very pleased with my table and chairs it’s chunky and looks good. Delivery on time and great delivery lads. I’d buy again from Reclaim Nation
4 september 2026
Svar från Reclaim Nation
We’re so pleased to hear how happy you are with your Provence table and two chairs. It’s great to know you love the chunky look and feel of the set, and that everything arrived right on time. We’ll be sure to pass your kind words on to the delivery team too. Thank you for choosing Reclaim Nation — we’d love to welcome you back when you’re ready for your next purchase. Team RN
Delivery was supposed to be on a Friday…
Delivery was supposed to be on a Friday before it was cancelled, blaming the courier. I asked for it to be delivered the following Friday, it arrived on the Wednesday. Great product but abysmal service and shame the company blamed a third party.
9 september 2026
Svar från Reclaim Nation
Dear Barry,
Thank you for your review. We’re pleased to hear that you are happy with the product, but we’re very sorry that the delivery experience let things down.
We understand how frustrating it must have been for the original Friday delivery to be cancelled, and then for the rearranged delivery to arrive earlier than the date you had requested. That should have been handled more clearly.
While delivery is carried out by a third-party courier, we appreciate that this is still part of your overall experience with us, and we’re sorry if it felt like responsibility was being passed on rather than properly addressed.
We apologise again for the poor service and for the inconvenience caused.
Kind regards,
Reclaim Nation
Eventually received order very pleased…
Eventually received order very pleased with it, but it took longer to deliver than advertised, no communication until I contacted twice, would have been nice to have been updated on late delivery. Did think it was a scam, but product is excellent and was well worth waiting for.
10 september 2026
Svar från Reclaim Nation
Thank you for sharing your honest feedback. We’re really pleased to hear that, despite the wait, you’re delighted with the quality of your order and feel it was worth waiting for. We’re sorry that the delivery took longer than advertised and that you had to contact us twice before receiving an update — we completely understand how frustrating and concerning that must have been. Your comments are appreciated and will be shared with the relevant team so we can improve the communication around delays. Team RN
The dining set has added a refreshing…
The dining set has added a refreshing ambience to my living space. The products are of good quality. The The delivery took a while it was worth the wait.
3 september 2026
Svar från Reclaim Nation
Thank you so much for your lovely feedback. We’re delighted to hear your new dining set has brought a fresh feel to your living space and that you’re happy with the quality. We appreciate your patience with the delivery and are really pleased to know you feel it was worth the wait. We hope you enjoy many lovely moments around your new dining set. Team RN
Table is damaged
Table is damaged, sent email and pictures, messaged on LinkedIn and called a dozen times just to get the answerphone and no call back?
10 september 2026
Svar från Reclaim Nation
Dear Daniel,
We’re very sorry to hear that your table has arrived damaged and that you have struggled to get a response from us.
We have had an issue with some incoming emails not being picked up as quickly as they should have been, which is why your message was unfortunately missed. This is not an excuse, and we completely understand how frustrating it must have been to chase by email, LinkedIn and phone.
Your email and photos have now been located and our team is responding to you directly to get this resolved.
We apologise again for the lack of communication and for the inconvenience caused.
Kind regards,
Reclaim Nation
We love our new table!
We love our table, benches and chairs. They were easy to put together with great packaging and good communication from the delivery driver. We are very pleased with our purchase.
3 september 2026
Svar från Reclaim Nation
Thank you so much for your lovely feedback. It’s great to hear you’re enjoying your new table, benches and chairs, and that everything was straightforward to assemble. We’re also pleased the packaging kept everything well protected and that the delivery driver kept you informed along the way. We hope you enjoy many happy meals and gatherings around your new dining set. Team RN
Great comms and a lovely product
3 september 2026
Svar från Reclaim Nation
Thank you so much for your feedback. We’re delighted to hear you’re happy with the product and found the communication clear and helpful. It’s lovely to know everything came together smoothly for you. We hope you enjoy your new furniture. Team RN
Delayed again
We ordered a London Extendable Dining table on 1 June, with an expected delivery date of mid July.
Come that time we were told, after chasing them twice for a date, that there had been an error and the delivery to Reclaim Nation contained only larger tables and not the size we had ordered. We were offered the larger size for the same price but we could not accommodate that size. Instead we accepted a 10% discount and an assurance that delivery would be by mid September.
Well here we are in mid September and no table. We have chased them again several times and, while they are always polite and prompt in their replies, we still have no table. What we have just had is a reply to yet another email saying that Reclaim Nation expects to receive the table into their warehouse on 22 October and that they will pass it on to the courier within a week. So we are now looking at early November before we get the table.
Given that this is a 5 month timescale against the 6-7 week timescale we were expecting, I have to wonder what sort of company this is.
15 september 2026
Omdöme utan inbjudan
Svar från Reclaim Nation
Dear Mr C,
We’re genuinely sorry for how long you have been left waiting for your London Extendable Dining Table.
You placed your order back on 1st June expecting delivery within weeks, not months, and we completely understand how disappointing and frustrating this has become. We also appreciate that you have already been patient after the first delay, accepted the 10% discount and waited again on the understanding that your table would arrive by mid September.
To now be advised that the table is expected into our warehouse on 22nd October is understandably very upsetting. Although our team has tried to respond to your emails promptly, we know that polite replies do not make up for the fact that you still do not have the table you ordered.
We’re really sorry that we have let you down. This is not the experience we wanted you to have, and we fully understand why you feel so disappointed.
As soon as the table arrives with us, we will pass it to the courier as quickly as possible and continue to keep you updated.
Kind regards,
Reclaim Nation
Extremely frustrating delivery experience – Order #23975
UPDATE: 17 Sept - given delivery window of 1248-1448. It's now 1509 and the table is nowhere to be seen. This is not just inconsistent logistics - it's a complete failure of fulfilment on multiple levels, and complete disrespect of customers' time, attention and patronage.
We ordered a Brooklyn 10-person extendable dining table (180–240cm) and bench from Reclaim Nation, costing almost £800.
On Thursday evening, we were told the order would arrive Friday morning. We stayed home and waited, but the delivery never arrived.
I contacted customer service and received a reply on Saturday saying they would investigate and get back to me. Nobody did.
On Monday, I then received an email saying the order had been delivered. Shortly afterwards, another email arrived apologising for the error and providing a tracking link instead. The tracking showed the order was out for delivery that day, so once again we stayed home waiting.
At around 4:30pm, after tracking it all day, the status suddenly changed to “refused; not booked in.” Nobody had attempted delivery, nobody contacted us, and we certainly did not refuse anything.
So we have now wasted two separate days waiting at home for this delivery, received contradictory information about whether it had been delivered, and still do not know when our almost £800 order will actually arrive.
Mistakes happen, but the combination of two failed delivery days, inaccurate status updates and a lack of proactive communication is unacceptable.
I would like Reclaim Nation to explain what has happened, locate our order and provide a firm delivery date.
I will update this review if and when the matter is resolved.
10 september 2026
Omdöme utan inbjudan
Svar från Reclaim Nation
Dear Meanne,
We’re very sorry for the frustrating delivery experience you have had with your order.
We completely understand how disappointing it has been to wait in on more than one occasion, receive conflicting delivery updates, and still be left without a clear answer at the time of your review. This is not the level of service we want our customers to experience.
Our team has now spoken with DX and reviewed the issues around the failed delivery attempts and incorrect tracking updates. We have confirmed with the courier that your delivery is booked for 17th September, and they are due to send you a time window directly.
We are continuing to monitor this closely from our side to make sure the delivery goes ahead as planned. We sincerely apologise again for the inconvenience and poor communication you have experienced.
Kind regards,
Reclaim Nation
After a mix up over delivery Kenny…
After a mix up over delivery Kenny sorted out a redelivery and everything went smoothly.
9 september 2026
Svar från Reclaim Nation
Thank you for taking the time to share your feedback. We’re pleased to hear Kenny stepped in to sort out the delivery mix-up and made sure the redelivery went smoothly. It’s great to know everything was resolved and your furniture reached you without any further hassle. We’ll be sure to pass your kind words on to Kenny. Team RN
A beautiful table that looks great in…
A beautiful table that looks great in my home. It was delivered promptly, within 10 days of ordering it, would highly recommend.
1 september 2026
Svar från Reclaim Nation
Thank you for sharing your lovely feedback. We’re so pleased to hear the table looks beautiful in your home and has worked out just as you hoped. It’s great to know it reached you promptly, just 10 days after ordering. We really appreciate the recommendation and hope you enjoy your new table. Team RN
Quality furniture and service
I love our dining room table and chairs, feels sturdy and solid. Great customer service regarding updates on delivery.
8 september 2026
Svar från Reclaim Nation
Thank you so much for your lovely feedback. We’re delighted to hear you’re enjoying your new dining table and chairs and that they feel sturdy and solid in your home. It’s especially good to know our delivery updates kept you informed and made the process easy. We hope you enjoy many happy meals around your new dining set. Team RN
Sad times
I would love to be able to review the product but unfortunately I have someone else's furniture sat in my house. Emailed, rang and still not heard anything back. Was hoping I wasn't another one with wrong furniture delivered but unfortunately I am. Please can someone get back to me. I just want what I ordered, as i was really looking forward to having it and it seemed perfect. Thanks
8 september 2026
Svar från Reclaim Nation
Dear Faz,
We’re very sorry that the wrong furniture has been delivered to you and that you have not yet had a clear response from us.
We completely understand how frustrating and disappointing this must be, especially when you were looking forward to receiving the item you had chosen.
This should not have happened, and our customer service team will review this urgently and contact you directly to arrange the correct next steps, including resolving the incorrect item currently with you and getting your order sorted.
We apologise again for the inconvenience and for the lack of communication so far.
Kind regards,
Reclaim Nation
Svar från Reclaim Nation
Thanks so much for your feedback. We’re delighted to know you’re impressed with the quality and found putting everything together so simple. It’s always great to hear when a new piece is easy to assemble and feels just as good once it’s in place. We hope you enjoy it for a long time to come. Team RN
Svar från Reclaim Nation
Thanks so much for your feedback. We’re delighted to hear you’re happy with how the product looks and that it arrived safely packaged. It’s great to know assembly was nice and straightforward too, making it easy to get everything set up. We hope you enjoy your new furniture. Team RN
Beautiful table and benches
Beautiful table and benches. Better than expected. Benches lovely n wide. Very solid dining set. Highly recommend. Love it.
7 september 2026
Svar från Reclaim Nation
Thank you so much for your lovely feedback. We’re thrilled to hear the table and benches were even better than you expected, especially with the wider bench design being a favourite. It’s great to know the whole dining set feels so solid and has made such a good impression in your home. We really appreciate the recommendation and hope you enjoy it for years to come. Team RN
Great products but dismal after service
Purchased a table and 4 chairs in store in Wilton after purchasing a couple of ither things there. Service in store was brilliant.
Upon delivery the fabric on 3 of the 4 chairs was damaged by the way they were packed in the box and the legs rubbing on the fabric. Arranged for replacement chairs to be sent and the damaged ones picked up.
3 chairs arrived and 1 had damaged fabric. Arranged for a replacement.
1 chair arrived damaged again.
This time I phoned the number on the website and asked to speak to a manager to make a formal complaint.
Customer services: sorry I'm only sales.
Me: would you be able to give me a phone number?
CS: sorry they all work at home.
Me: do they not have a work phone?
CS: no sorry
So...I emailed again asking to make a formal complaint and got the usual 'we're so sorry...' email.
Replacement chair has been delivered and, guess what, fabric is damaged. Whoever packed it didn't even open the protective packaging (that had holes in it where the damage was) to check whether it was ok before packing it.
Here we go again....
11 september 2026
Omdöme utan inbjudan
Svar från Reclaim Nation
Dear Carlos,
Thank you for your review. We’re pleased to hear that the service in our Wilton store was brilliant, but we’re very sorry for the repeated issues you have had with the chairs since delivery.
Receiving damaged chairs once is frustrating enough, but for this to happen again with multiple replacements is not acceptable. We completely understand why you are upset and why you wanted this escalated as a formal complaint.
We’re also sorry that your call did not give you the clear support or escalation route you expected. That is not the level of service we want to provide.
Our customer service team will be in touch with you directly to review what has happened and agree the next steps to get this resolved properly.
Kind regards,
Reclaim Nation
Ordered our table and it was delivered…
Ordered our table and it was delivered within a week! Really easy to assemble, and great quality, really pleased!
4 september 2026
Svar från Reclaim Nation
It’s wonderful to hear your table arrived so quickly and that you had it delivered within a week. We’re really pleased the assembly was straightforward and that the quality has lived up to expectations. Thank you for choosing FW and for taking the time to share your experience. We hope you enjoy your new table for many years to come. Team RN
This table is fantastic
This table is fantastic. Exactly what I wanted. Well made and the extendable middle is so simple to use. Plus it looks great.
4 september 2026
Svar från Reclaim Nation
Thank you so much for your fantastic feedback. We’re delighted to hear the table is exactly what you were looking for and that you’re finding the extending mechanism so easy to use. It’s lovely to know you’re happy with the quality and how it looks in your home. We hope you enjoy it for many years to come. Team RN
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