Customer service is exceptional!! If i could give 10 stars i would. Placed an order on sat but subsequently realised I had ordered the wrong thing. The team couldbt have been more helpful gett... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We bought an extendable dining table from the company which when we eventually got it right was lovely. We had to return the first one which was quite damaged, the second table had slight damage which... Se mer
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We bought a new dining table and bench from reclaim nation and we are over the moon with our purchase. The guys who delivered the table were polite and professional, the table arrived very well packag... Se mer
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Easy ordering. I was kept up to date on my order. The delivery went very smoothly. Given a date and delivery time window. The gentleman telephone myself to advised he was 20 minutes away the delivery... Se mer
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Företagsinformation
Skrivet av företaget
The Reclaim Nation hand-pick the best eco friendly reclaimed furniture for you and your home, only buying from suppliers who work with fully recycled or natural wood and materials from around the world.
Kontaktuppgifter
Storbritannien
- info@reclaimnation.co.uk
- reclaimnation.co.uk
4,2
Bra
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 98 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service and quality
Easy to order, good quality furniture. And boys on delivery very cheerful and helpful
24 september 2026
Svar från Reclaim Nation
We’re really pleased to hear you found the ordering process easy and were happy with the quality of your furniture. It’s great to know our delivery team were cheerful and helpful too, making the whole experience even better. We’ll be sure to pass your kind words on to the team. Thank you for choosing FW and for sharing your feedback. Team RN
Svar från Reclaim Nation
It’s lovely to hear you were well looked after by our delivery team. We’re really pleased they made the whole delivery experience a good one. Thanks so much for choosing FW and for taking the time to leave us a review. Team RN
TABLE BEING HELD HOSTAGE
What an extremely disappointing experience. When looking for a new dining room table, I kept coming back to the Como from Reclaim Nation, and after watching videos and looking at reviews, I decided to bite the bullet and go for it. When I ordered I was told 4-6 weeks for delivery. After 6 weeks, I reached out to reclaim Nation as I hadn't had a single update about my order, and they said it was due into their warehouse on 19th September. This date came and went and I didn't hear anything so I followed up and was told it would be in their warehouse by 22nd September. Finally then I was told it was ready and had been despatched to the delivery company. That's where the trouble really started. Reclaim Nation have decided to use a delivery company called P2P deliveries, who quite frankly, should not be in business. I've NEVER heard a more shockingly stupid business model in my entire life. On 23rd September I received an automated text from P2P delivery, stating that my table was going to be delivered on Friday 25th September, and if this date doesn't work for me, I should reply to the text with "NO". As I was away that weekend, I replied no, expecting to be offered another date. After 2 days of radio silence, I called P2P directly and was informed that I simply have to wait for another text within 5 working days, offering another arbitrary date. Flash forward to Tuesday 29th September, and I have received another automated message from them, advising me my table will be delivered on - you guessed it - another day I am not home.
This delivery process is unworkable. I am now in an endless cycle of rejections. I have never known such an incredibly stupid business model in my life. I should be able to specify a date that works for my schedule, rather than playing delivery roulette.
When I expressed all this to Reclaim Nation, they just told me to speak to P2P. When I spoke to P2P, they were beyond useless.
I don't know where to go from here, my £500 table is being held hostage, and I can't seem to get anyone to take a complaint.
Please just read the reviews before considering an expensive purchase from here.
29 september 2026
Omdöme utan inbjudan
Svar från Reclaim Nation
Dear Claire,
We’re very sorry for the experience you have had and completely understand your frustration.
We appreciate how disappointing it was to wait longer than the original delivery estimate, only to then encounter further issues once your order reached the courier. We also understand your concerns about the delivery booking process. We recognise that repeatedly being offered delivery dates that you were unavailable for, without the ability to choose a suitable date, is frustrating and not the experience we want our customers to have.
While the final delivery is handled by one of our courier partners, we fully appreciate that this remains our responsibility. We’re sorry that you felt you were being passed between ourselves and the courier rather than having the issue resolved.
We are going to speak with the courier directly to help get this resolved and to see what can be done to arrange a suitable delivery date for you. We will also review the communication around your order and the delivery process with the courier to understand how this experience can be improved going forward.
We sincerely apologise for the inconvenience and disappointment caused.
Kind regards,
Reclaim Nation
Excellent 😊
My house move was postponed twice. Reclaim Nation were so understanding and patient. Changing the delivery dates each time.
Delivery was on time, we were kept informed.
The furniture is stunning.
24 september 2026
Svar från Reclaim Nation
We’re really pleased we could be flexible with the delivery while your house move was postponed. We completely understand how stressful moving home can be, so it’s great to hear you were kept informed and everything arrived on time once you were ready. Most importantly, we’re delighted you think the furniture is stunning! Thank you for choosing Reclaim Nation and for your lovely feedback.
Team RN
Excellent customer service and prompt…
Excellent customer service and prompt email responses. Our order was delayed by around 4 weeks on the initial estimated delivery which was 6weeks (ordered end of June delivered end of Sept). However Reclaim Nation kept us informed and offered an alternative table that could be delivered more quickly. We ordered the Brooklyn extending table, which was definitely worth the wait. Delivery was efficient and clearly communicated.
28 september 2026
Omdöme utan inbjudan
Svar från Reclaim Nation
We’re really pleased to hear you were happy with the customer service and prompt communication throughout your order. We understand the extended wait was frustrating, so we’re glad our updates and alternative option helped while you were waiting. It’s wonderful to know the Brooklyn extending table was worth the wait and that the delivery was efficient and clearly communicated. Thank you for your patience and for choosing Reclaim Nation. Team RN
Good service and quality of table .
21 september 2026
Svar från Reclaim Nation
We’re really pleased to hear you were happy with the service and the quality of your table. It’s great to know both the furniture and your experience with us met your expectations. Thank you for choosing Reclaim Nation and for taking the time to share your feedback. Team RN
Svar från Reclaim Nation
We’re really pleased to hear you’re happy with the quality, stylish look and solid construction of your new furniture. It’s great to know it has lived up to expectations and looks just as good in your home. Thank you for choosing FW and for taking the time to share your feedback. Team RN
They company promotes on tv ( customer…
They company promotes on tv ( customer assumption they build direct ) they don’t just buy in but the product I bought was well built ( it came from Vietnam ) . I wanted to buy actual UK reclaimed wood products . My 4 star is based on end product not on what on assumptions on what I thought they made .
4 september 2026
Svar från Reclaim Nation
Thank you for sharing such honest and detailed feedback. We’re pleased to hear that, despite the expectations around where the furniture was made, you were happy with the quality and build of your purchase. We completely understand that sourcing and the origin of reclaimed wood can be important when choosing furniture. We appreciate your feedback and are glad the finished product met your expectations. Team RN
Svar från Reclaim Nation
It’s wonderful to hear you’re loving your new table and matching bench. We’re so pleased the set has made such a great impression and that you’re happy with your choice. Thank you for choosing FW and for sharing your lovely feedback with us. Team RN
Incredibly happy with the tulsa…
Incredibly happy with the tulsa extendable table and bench we ordered! Looks amazing and was easy to assemble. Delivery was well within the estimated delivery time.Delivery guys were professional and friendly. Can’t wish for a better service from front to end. Ordered a couple of matching chairs as a follow up order as a result.
14 september 2026
Svar från Reclaim Nation
We’re absolutely delighted to hear how happy you are with your Tulsa extendable table and bench. It’s great to know they look fantastic, were easy to assemble and arrived ahead of the estimated delivery time, with our delivery team making such a good impression too. The fact that you came back to order matching chairs is a wonderful compliment to the whole team. Thank you for choosing FW and for your fantastic feedback. Team RN
Fantastic table
Fantastic table. Very sturdy and heavy. Super easy to put together and lovely in my house. Quick delivery and the delivery guys were great.
8 september 2026
Svar från Reclaim Nation
We’re so pleased to hear you’re loving your new table and that its sturdy, substantial build has made such a great impression. It’s lovely to know it was straightforward to assemble and looks so good in your home. We’re also glad the quick delivery and friendly delivery team added to the experience. Thank you for choosing FW and for sharing your feedback. Team RN
Svar från Reclaim Nation
We’re delighted to hear you’re so pleased with your new table, bench and chairs. It’s great to know the quality and solid workmanship have made such a good impression. We’re also pleased everything arrived on time and as expected. Thank you for choosing FW and for taking the time to share your lovely feedback. Team RN
Beautiful piece of furniture
Beautiful piece of furniture, absolutely over the moon with it. Very well made and it looks amazing! The delivery was fast and well informed. The delivery drivers were excellent and kept us up to date of their arrival. 5 stars all round!
10 september 2026
Svar från Reclaim Nation
We’re absolutely delighted to hear you’re over the moon with your new piece of furniture. It’s fantastic to know the quality and finish have made such a great impression, and that the delivery was quick and well communicated. We’ll also be sure to pass your lovely comments on to the delivery team for keeping you updated throughout. Thank you for the wonderful 5-star feedback — it means a lot to us. Team RN
Extending dining table
Great product, reasonably priced with fast delivery. 5* all round
16 september 2026
Svar från Reclaim Nation
We’re delighted to hear you’re so pleased with your purchase. It’s great to know you found the product well priced and were happy with how quickly it arrived. A 5-star experience all round is fantastic to hear! Thank you for choosing FW and for sharing your feedback with us. Team RN
After placing order with a 2-3 delivery…
After placing order with a 2-3 delivery timeframe there was no communication what so ever about the progress of the order after 3 weeks I contacted reclaim national to be told delivery would be another 2 weeks chased again when this date came to be told it would be another week. All communication had to be led by myself. I would have expected to be kept up to date with my order. When advised I order due to stated delivery window and plans to be out of the country after that they left me to manage the delivery with the courier as they dispatched without advising me when this was going to happen
8 september 2026
Svar från Reclaim Nation
Dear Hannah,
We’re very sorry for the delay with your order and for the lack of proactive communication throughout.
You should not have had to chase us for updates, especially after ordering based on the 2–3 week delivery timeframe. We completely understand how frustrating it must have been to then be told of further delays each time you contacted us.
We’re also sorry that your order was dispatched without clearer communication, leaving you to manage the delivery with the courier while you had plans to be out of the country. That should have been handled better from our side.
We apologise again for the poor communication and for the inconvenience caused. Your feedback will be taken on board as we work to improve how we update customers during the delivery process.
Kind regards,
Reclaim Nation
A lovely table and chairs for a good…
A lovely table and chairs for a good price. Took a while to arrive but worth the wait
15 september 2026
Svar från Reclaim Nation
Thank you so much for your lovely feedback. We’re really pleased to hear you’re happy with the table and chairs and feel they offer great quality for the price. We appreciate your patience while waiting for delivery, so it’s wonderful to know you feel the finished set was worth the wait. We hope you enjoy many happy meals around your new dining set. Team RN
What a great selection
What a great selection. Spoilt for choice. I was not disappointed. The quality of the wood is unreal and so beautifully done. I purchased a bed and bedroom furniture and wow I was blown away with the quality. I will never have to replace it. It feels like it will last for ever. Great delivery every time. Dining table next. Thank you to all involved making my dream furniture
8 september 2026
Svar från Reclaim Nation
Thank you so much for such wonderful feedback. We’re absolutely delighted to hear how impressed you are with the quality of your new bed and bedroom furniture, and that the craftsmanship has made such a lasting impression. It’s fantastic to know your deliveries have gone smoothly too, and we love hearing that you’re already thinking about coming back for your dining table! Thank you for choosing FW and for letting us be part of creating your dream home. Team RN
Beautiful table that will last for years!
Very prompt and attentive customer service. Lovely (brown Dallas) chairs and 6-8 seater Mode table. Easy to put up (table needs 2 people to lift into position due to weight). Love it!
8 september 2026
Svar från Reclaim Nation
It’s wonderful to hear how happy you are with your new brown Dallas chairs and Mode table. We’re really pleased our team provided prompt and attentive service throughout your purchase. Great to know the table was straightforward to put together too, and that you’re loving the finished look. Thank you for choosing FW — we hope you enjoy your new dining set for many years to come. Team RN
Bad customer service
The product is lovely albeit the table had a raised piece of wood that I am going to have to sand down. My issue with the company is the lack of customer service. I’ve emailed multiple times about issues and had no response.
8 september 2026
Svar från Reclaim Nation
Dear Victoria,
Thank you for your review. We’re pleased to hear that you think the product is lovely, but we’re sorry to hear there is a raised piece of wood on the table that needs attention.
We’re also very sorry that you have not received a response from us. We have now located your emails, which had unfortunately gone into our spam folder and were not picked up as they should have been.
This is not the level of service we want to provide, and we completely understand your frustration. Our team will reply to you directly today so we can review the issue with the table and help get this resolved.
Kind regards,
Reclaim Nation
Swift arrival
Swift arrival, beautiful item, sturdy, well made, so tactile,easy to assemble, sits 6 with ease......no negatives! Love it
14 september 2026
Svar från Reclaim Nation
It’s lovely to hear how much you’re enjoying your new table. We’re so pleased it arrived swiftly and that you’re impressed with the sturdy build, beautiful finish and tactile feel. Knowing it was easy to assemble and comfortably seats six makes it even better. Thank you for sharing such positive feedback — we’re delighted there are no negatives and that you love it. Team RN
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