Ordered a Hollywood dresser for our daughter. Arrived with no drawer runners which makes it unusable. Contacted them and they sent out a whole new unit so I didn’t have to mess about with parts. This... Se mer
Företaget har svarat
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Det här tycker kunderna
The vanity table is of great quality, the delivery came even earlier than I expected but what stands out is the quality of this furniture. My daughter absolutely loves it! Thank you very much.
Slight marks/ damage to a couple of panels. Cabinet door issue - a slot to attach the hinge hadn't been cut deep enough. I had to cut it to the correct depth myself. Most people would have sent it ba... Se mer
Företaget har svarat
Great price, quick delivery and look exactly like the photos. The delivery driver (Yodel) left 4 large boxes at our front door even though nobody was in which wasn't ideal but not Clipop's fault.
Företagsinformation
Om CLIPOP
Skrivet av företaget
Welcome to CLIPOP
Clipop Furniture : Design for a Cosy-Effective Life.
About Us
With over 6 years in the furniture business, CLIPOP Furniture has assembled an imaginative collection targeting style-conscious buyers. Blending contemporary styles, modern lines and comfortable appeal, from home to office, you can find any furniture you want here.
Shop FurnitureKontaktuppgifter
Storbritannien
- service@clipop.eu
- clipopuk.com
4,1
Bra
2 tn omdömen
Har besvarat 98 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från CLIPOP
Hello,
Thank you for your honest feedback, and I am very sorry to hear that one of the chairs arrived with a large dent in the leg and that the other chairs had marks as well. This is not the quality we expect to deliver, and I completely understand your disappointment.
Please accept our sincere apologies for this poor experience.
We would like to resolve this for you as quickly as possible. Could you please contact us directly via [service@clipop.eu] with your order details and photos of the damages? We will arrange a solution that works for you – whether that means sending replacement parts, replacing the affected chairs, or offering a partial refund.
Your satisfaction is very important to us, and we want to make this right.
Thank you for giving us the chance to improve your experience.
Kind regards.
Disappointing
Slight marks/ damage to a couple of panels. Cabinet door issue - a slot to attach the hinge hadn't been cut deep enough. I had to cut it to the correct depth myself. Most people would have sent it back.
8 april 2026
Svar från CLIPOP
Dear Customer,
Thank you for your honest feedback, and I am truly sorry to hear about the issues you experienced with the panels and the cabinet door hinge slot.
You are absolutely right – the hinge slot should have been cut to the correct depth at our factory, and you should not have had to fix it yourself. We also apologise for the marks and damage on the panels. This is not the quality we strive to deliver.
We completely understand why this has been a frustrating experience, and we appreciate that you took the time to make the repair rather than returning the item – but you should never have been put in that position.
Please allow us to make this right. We would like to offer you a partial refund as a gesture of goodwill for the inconvenience caused. Could you please contact us directly with your order number? We will prioritise resolving this for you.
Once again, I am very sorry that your experience fell short of expectations. We will be reviewing our quality control to ensure this does not happen again.
Best regards.
Wouldn’t facilitate a return.
18 mars 2026
Svar från CLIPOP
Dear Customer,
Thank you for your message.
Unfortunately, we are unable to facilitate or cover the cost of a return for personal reasons, as this falls outside our returns policy.
We fully understand that this may be disappointing, and we truly appreciate your understanding.
If there is anything else we can assist you with, please let us know.
Best regards.
The vanity table is of great quality
The vanity table is of great quality, the delivery came even earlier than I expected but what stands out is the quality of this furniture. My daughter absolutely loves it! Thank you very much.
1 april 2026
The product is lovely for my…
The product is lovely for my granddaughter, the customer service was amazing, outstanding
30 mars 2026
Great service when parts missing
Ordered a Hollywood dresser for our daughter. Arrived with no drawer runners which makes it unusable.
Contacted them and they sent out a whole new unit so I didn’t have to mess about with parts. This was within two working days. Excellent customer service!
8 april 2026
Omdöme utan inbjudan
Svar från CLIPOP
Hello,
Thank you for bringing this to our attention, and I am truly sorry to hear about the issue with your daughter’s Hollywood dresser – especially that it arrived without drawer runners, making it unusable. I completely understand how frustrating this must be.
I also sincerely apologise that you were unable to reach us by phone or email. That should not happen, and I will personally look into why your attempts did not get through.
To help you as quickly as possible, could you please provide the following information:
1. Your order number
2. A few photos of the item you received, including the area where the drawer runners should be
Once I have these details, I will prioritise getting the correct parts sent to you so that the drawer can be used properly.
Thank you for your patience, and I am very sorry again for the trouble caused. Please reply here or send the details to [service@clipop.eu], and I will take care of this for you personally.
Best regards.
Quality products, easily assembled
Very happy with the robust quality of the chairs we chose. Well designed and super comfortable. Timely delivery, tracked all the way.
1 april 2026
Lovely chairs for a great price
Lovely chairs for a great price! Smooth order & delivery.
24 mars 2026
Good value chairs for the money cant complain.
Good Value chairs for the money ,fast delivery and easy to put together .
16 mars 2026
Good service and good quality swivel…
Good service and good quality swivel chair for a great price.
23 mars 2026
Awesome
Awesome, so glad I purchased the table & chairs from here. Quick delivery & excellent quality. Thank you 😃
27 mars 2026
The chairs are great.
The chairs are great.
Only negative is that DPD delivered 2 parts of my order to the wrong house which I had to go amd collect in a van
25 mars 2026
Waste of time and received nothing
We placed an order for six chairs from Clipop on 28 February, with a promised delivery time of 2–5 days.
On 2 March, the delivery company informed us that the shipment had been cancelled by the seller. When we contacted Clipop, they assured us there was no issue and that the order would still be delivered.
By 8 March, we had still not received anything, so we reached out again. This time, Clipop informed us that the order had been lost in transit and offered either a refund or a reshipment.
We chose reshipment and asked for a confirmed delivery date. Four days later, Clipop informed us that the items were actually out of stock, and again offered a refund or an alternative product. At that point, we cancelled the order and requested a refund.
Overall, this experience was very frustrating and resulted in a significant waste of time due to poor communication and inconsistent information.
12 mars 2026
Omdöme utan inbjudan
Svar från CLIPOP
Hello Daniel K,
Thank you for taking the time to share your experience, and I am truly sorry to hear about the issues you encountered with your order. Please allow me to sincerely apologize for the frustration and inconvenience this situation has caused you.
After reviewing the details of your order, I can see that there were indeed significant delays and miscommunications on our end — from the initial cancellation notice by the carrier, to the conflicting information provided regarding the shipment and stock availability. This does not reflect the level of service we strive to offer, and I completely understand your disappointment.
I have already initiated your refund in full, as requested. Please allow a few business days for it to appear in your account, depending on your payment provider.
In addition, I would like to offer you a voucher worth [￡10] as a small gesture of apology for the poor experience. If you would be willing to give us another chance in the future, please let me know, and I will arrange this for you.
Once again, I am very sorry for the time and frustration this has caused. Your feedback is invaluable, and we will use it to improve our communication and order handling processes moving forward.
Thank you for your patience, and please do not hesitate to reach out if there is anything else I can assist you with.
Kind regards.
Easy to order and quick delivery
20 mars 2026
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