Went into Barnstaple store today to look at an armchair to go along with a sofa we had bought around April this year. Martin was really helpful, he looked up our previous order to ensure we got the r... Se mer
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FW team member Kenny (In the Newport, SW store) was very helpful. Offered us a drink on arrival, answered all questions, informed us of current offers and helped us to the car with items purchased. Al... Se mer
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Was served by Tom- he was very polite, very patient and very knowledgeable with everything. Good range of furniture with very knowledgeable and polite staff. Was offered drinks immediately, very consi... Se mer
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Barnstaple - Alex was really helpful, not pushy, nothing was too much trouble. We previously purchased from this store, Alex impressed us on that visit also which encouraged us to return for this pur... Se mer
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Företagsinformation
Skrivet av företaget
FW Homestores is an independent furniture retailer specialising in sofas, dining and bedroom furnishings across the South West and Wales.
Kontaktuppgifter
Riverside Road, EX311QN, Barnstaple, Storbritannien
- 01271 323666
- accounts@fwhomestores.co.uk
- www.fwhomestores.co.uk
4,9
Utmärkt
6 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
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A great store with a variety of good…
A great store at barnstaple with a variety of good quality furniture.Friendly and helpful staff, Martin went above and beyond when making the decision of what sofa to buy. Would definitely recommend this company!
5 oktober 2026
Omdöme utan inbjudan
Svar från FW Homestores
It’s lovely to hear you enjoyed your visit to our Barnstaple store and found plenty of good-quality furniture to choose from. Martin will be delighted to know his extra care and guidance helped you feel confident about your sofa choice. Thank you for the recommendation and for taking the time to share such kind feedback.
Team FW Homestores
Repurchase few things such as sofa…
Repurchase few things such as sofa dining chairs beds at the help of one of the staff member name Tracy and thank you. Good quality
5 oktober 2026
Omdöme utan inbjudan
Svar från FW Homestores
Thank you for coming back to FW for more of your furniture. It’s lovely to hear Tracy was there to help you choose your sofas, dining chairs and beds, and that you’re pleased with the quality too. We really appreciate your continued support and will make sure Tracy sees your kind words. Team FW Homestores
Purchased a leather 3 piece in the…
Purchased a leather 3 piece in the Caerphilly store. Our sales rep Tom was very friendly and very helpful. I would highly recommend others to the store.
5 oktober 2026
Omdöme utan inbjudan
Svar från FW Homestores
A leather three-piece is a lovely choice, and we’re pleased Tom made your visit to our Caerphilly store such a positive one. His friendly and helpful approach clearly made the whole experience easy and enjoyable. Thank you for recommending FW to others — we really appreciate your support. Team FW Homestores
Great store with very caring staff
Ryan was extremely helpful and friendly. The service was very good. The value is superb. The shop is very well laid out with all prices clearly marked. Will definitely come back again
3 oktober 2026
Omdöme utan inbjudan
Svar från FW Homestores
We’re really pleased to hear Ryan was so helpful and friendly and that you received such good service. It’s great to know you felt the value was superb and found the store easy to browse, with everything clearly laid out and priced. We really appreciate you planning to come back again. Thanks for choosing FW and for sharing your feedback. Team FW Homestores
After a courteous welcome at the…
After a courteous welcome at the Barnstaple store we were allowed to browse without any pressure, but when we required assistance from Alex it was knowledgeable and appreciated.
4 oktober 2026
Omdöme utan inbjudan
Svar från FW Homestores
We’re delighted to hear you received such a warm welcome at our Barnstaple store and were given the freedom to browse at your own pace. It’s lovely to know Alex was on hand with helpful and knowledgeable advice when you needed it. We’ll be sure to pass your kind words on to Alex. Thank you for choosing FW and for sharing your experience. Team FW Homestores
Nice atmosphere when we came in
Nice atmosphere when we came in, Alex Horgan in the Barnstaple branch helped with information and colour choices which was useful.
Placed the order and can't wait for delivery.
Well done Alex.
Nic and Kelly Brayley
4 oktober 2026
Omdöme utan inbjudan
Svar från FW Homestores
We’re really pleased to hear you enjoyed the atmosphere in our Barnstaple store. It’s great to know Alex Horgan was able to help with the information and colour choices and make things easier when placing your order. We hope everything arrives smoothly and you love your new furniture. Thank you for choosing FW. Team FW Homestores
Fantastic store and excellent service
Kenny from the Newport store went above and beyond to help me today. Exceptional service, not pushy at all just extremely helpful and knowledgeable. Was able to purchase a lovely two seater sofa at a brilliant price. Thanks Kenny!!
4 oktober 2026
Omdöme utan inbjudan
Svar från FW Homestores
We’re so pleased to hear Kenny went above and beyond during your visit to our Newport store. It’s lovely to know his friendly, knowledgeable approach helped you feel comfortable without any pressure. We’re delighted you found a lovely two seater sofa at such a brilliant price. We’ll be sure to pass your kind words on to Kenny — thank you for choosing FW. Team FW Homestores
Our sales man Paul was very…
Our sales man Paul was very knowledgeable and friendly and he was keen to find us the best price for our budget. I will recommend to my family and friends to come and see Paul.
4 oktober 2026
Omdöme utan inbjudan
Svar från FW Homestores
We’re delighted to hear Paul was so friendly and knowledgeable during your visit. It’s great to know he took the time to understand your budget and help you find the best price. Your recommendation to family and friends really means a lot to us. We’ll be sure to pass your kind words on to Paul — thank you for choosing FW! Team FW Homestores
We have recently purchased 2 sofas from…
We have recently purchased 2 sofas from the Newport store. Kenny looked after us so well. He was very informative & made the experience really enjoyable. We are so pleased & would recommend to everyone.
4 oktober 2026
Omdöme utan inbjudan
Svar från FW Homestores
We’re really pleased to hear Kenny looked after you so well during your visit to our Newport store. It’s lovely to know his informative and friendly approach made choosing your two sofas such an enjoyable experience. We’re delighted you’re so pleased with your purchases and really appreciate your recommendation. We’ll make sure Kenny sees your kind words. Team FW Homestores
Kenny was very attentive
Kenny was very attentive, most helpful and had a friendly no pressure sales approach!! Worked out a deal for us and the complimentary coffee was a nice touch. We’ll be back!
4 oktober 2026
Omdöme utan inbjudan
Svar från FW Homestores
We’re so pleased to hear Kenny made your visit such a relaxed and enjoyable experience. It’s great to know his attentive, helpful and no-pressure approach made a difference, and that he was able to work out a great deal for you. We’re glad you enjoyed the complimentary coffee too! We look forward to welcoming you back soon. Team FW Homestores
Paul in Caerphilly branch FW very helpful
Paul in Caerphilly branch proved very helpful and patient. Very satisfied with my purchase experience
4 oktober 2026
Omdöme utan inbjudan
Svar från FW Homestores
We’re really pleased to hear Paul made your visit to our Caerphilly branch such a positive experience. It’s lovely to know his patience and helpful approach made buying your furniture easy and enjoyable. We’re delighted you’re so satisfied with your purchase and appreciate you taking the time to share your feedback. Thank you for choosing FW. Team FW Homestores
Sofa purchase
Ryan was absolutely amazing in making sure we get the right purchase for our family. Friendly and welcoming and not at all pushy. Thank you!!!
4 oktober 2026
Omdöme utan inbjudan
Svar från FW Homestores
We’re delighted to hear Ryan made your visit such a positive experience. It’s wonderful to know he took the time to make sure you found the right choice for your family, while keeping things friendly and completely pressure-free. We’ll be sure to pass your lovely comments on to Ryan. Thank you for choosing FW. Team FW Homestores
Fantastic service
Fantastic service, Tim helped us through the range so we walked away with the sofa we loved after 2 years of looking. Thanks Tim
3 oktober 2026
Omdöme utan inbjudan
Svar från FW Homestores
We’re so pleased to hear Tim helped you find the sofa you’d been looking for after two years of searching! It’s great to know his guidance through the range helped you feel confident in your choice. We hope you absolutely love your new sofa and enjoy it for years to come. We’ll make sure Tim sees your lovely feedback. Team FW Homestores
Lovely sofa!
Been everywhere to look for a sofa and couldn’t find nothing comfy or one we liked. Came to FW and all the salespeople were very friendly and good with information. We had interaction and bought from Ryan. He was very friendly and helpful and gave us a nice discount. Thank you. We will look forward to having our new sofa. Diolch Ryan!
3 oktober 2026
Omdöme utan inbjudan
Svar från FW Homestores
We’re delighted you found the right sofa after looking around, and that everyone at FW made you feel so welcome. It’s lovely to hear Ryan was friendly, helpful and able to get you a great deal too. We hope you love your new sofa when it arrives and really appreciate your kind words. Diolch yn fawr for choosing FW. Team FW Homestores
Not my first visit to FW Homes…
Not my first visit to FW Homes Caerphilly and won’t be my last. The service provided by Paul was friendly but professional. He gave me time to make a decision and provided all the information I needed. No pressure at all. Would definitely recommend a visit.
3 oktober 2026
Omdöme utan inbjudan
Svar från FW Homestores
It’s always a pleasure to welcome returning customers, so hearing you’ll be back again means a lot to us. Paul’s friendly yet professional approach clearly gave you the time and information you needed without any pressure. Thank you for continuing to choose FW Homes Caerphilly and for recommending us to others. We’ll be sure to share your kind words with Paul. Team FW Homestores
Ryan provided great customer service
Ryan provided great customer service while we looked for our sofa. Very grateful for his help in selecting the right one for us.
3 oktober 2026
Omdöme utan inbjudan
Svar från FW Homestores
A big thank you for recognising Ryan’s efforts during your sofa search. It’s great to hear his guidance helped you choose the right one and made the experience a positive one. We really appreciate your kind words and will be sure to pass them on to Ryan. Team FW Homestores
Excellent service
Ryan was extremely helpful and attentive while shopping for our sofa. He gave us a lot of useful information while not being overbearing like in some other sofa shops. Extremely happy with the service and the sofa we have purchased. Would recommend FW Homestores and Ryan to anyone I know looking to buy furniture
3 oktober 2026
Omdöme utan inbjudan
Svar från FW Homestores
What a lovely reflection on your experience with Ryan. We’re especially pleased to hear his helpful advice gave you all the information you needed without ever feeling pressured. It’s fantastic that you’re so happy with both the service and your new sofa, and we really appreciate you recommending FW Homestores and Ryan to others. Team FW Homestores
Paul at Caerphilly store
Paul at Caerphilly store
Was a great help and very patient with me as it took me a while to choose a sofa
Thank you Paul
X
3 oktober 2026
Omdöme utan inbjudan
Svar från FW Homestores
Choosing the right sofa can take a little time, so it’s lovely to know Paul was there to help without rushing you. His patience and friendly support clearly made the decision much easier. We’ll be sure to pass your thanks on to Paul, and we hope you love your new sofa. Team FW Homestores
Fantastic experience in the store
Fantastic experience in the store, Ryan was amazing and very helpful!
Thank you
3 oktober 2026
Omdöme utan inbjudan
Svar från FW Homestores
So lovely to hear you had such a fantastic experience in store. Ryan clearly made a great impression with his friendly and helpful approach. We’ll make sure he knows how much you appreciated his help. Thank you for choosing FW. Team FW Homestores
TIM has been absaloutly amazing today
TIM has been absaloutly amazing today,
I brought my 92 year old mother in to buy a bed and he was incredible, nothing was too much trouble , he explained about the beds etc , he explained to my mum about delivery ,
We then bought a chair he adviced for my mum as well, as she explained why she wanted it , and he suggested the swivel dining chair that was excatly what my mum wanted , thank you for you excellent customer service
3 oktober 2026
Omdöme utan inbjudan
Svar från FW Homestores
What a wonderful experience to hear about, especially with your 92-year-old mum. Tim clearly took the time to explain everything carefully and make sure she felt comfortable with both the bed and delivery arrangements. We love that his suggestion of the swivel dining chair turned out to be exactly what she was looking for! Thank you for recognising Tim’s care and excellent service — we’ll make sure he sees your lovely message. Team FW Homestores
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