Slight mishap as my order arrived on time but was slightly wrong, this was quickly rectified and my correct order despatched and I was encouraged to keep the original free of charge. 1st class service... Se mer
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The pastys are great ,reminds us of when we used to go to Cornwall for our holidays ,we always brought a box full home ,now we just have to order, choose what day you want them delivered, they come p... Se mer
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Excellent company! I ordered last minute for my Mum for Mother's Day, but accidently checked out with next day delivery to my own address. Contacted Proper Pasty Company as soon as I realised and th... Se mer
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1st time ordering and any apprehension i had about the quality or flavours were soon put to bed . Package arrived quickly and in perfect condition with contents still frozen . Excellent sized pasties... Se mer
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Företagsinformation
Skrivet av företaget
Proper Pasty Company are one of the UK's leading retailers of Cornish Pasties. Established in 1999 we supply cafes, restaurants, national trust, leisure and the general public through high street shops and our online store
Kontaktuppgifter
Storbritannien
- sales@properpasty.co.uk
- properpasty.co.uk
4,7
Utmärkt
2 tn omdömen
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent response to a small mistake
Slight mishap as my order arrived on time but was slightly wrong, this was quickly rectified and my correct order despatched and I was encouraged to keep the original free of charge. 1st class service following a slight error
27 april 2026
Omdöme utan inbjudan
Svar från Proper Pasty Company Ltd
Hi Mr Thomas,
Thank you very much for your kind feedback.
I’m sorry again for the initial mix-up with your order, but I’m really pleased we were able to resolve it quickly for you. It’s great to hear that you were happy with the service and the outcome.
We truly appreciate your understanding and support, and your comments mean a lot to our team.
Kind regards,
The Proper Pasty Company
1st time ordering and any apprehension…
1st time ordering and any apprehension i had about the quality or flavours were soon put to bed . Package arrived quickly and in perfect condition with contents still frozen . Excellent sized pasties and the various flavours they have were absolutely amazing , I ordered a pick and mix load and of the 3 flavours I ordered we've not been disappointed , we will definitely be using this company again
6 april 2026
Omdöme utan inbjudan
Svar från Proper Pasty Company Ltd
Hi Paul,
Thank you so much for your fantastic feedback!
We’re really pleased to hear your first order exceeded expectations — from the delivery and packaging to the size and flavours of the pasties. Great to know the pick & mix was a hit too!
We truly appreciate your support and look forward to your next order.
Warm regards,
The Proper Pasty Company
Easy ordering and quick delivery
Easy ordering and quick delivery. Product was tasty and yummy....would order again!
20 april 2026
Omdöme utan inbjudan
Svar från Proper Pasty Company Ltd
Hi Mrs Skelhorn,
Thank you for your lovely feedback!
We’re really pleased to hear you found the ordering easy, delivery quick, and most importantly that you enjoyed the pasties.
We look forward to your next order!
Warm regards,
The Proper Pasty Company
Svar från Proper Pasty Company Ltd
Hi Peter,
Thank you for your feedback.
We’re pleased to hear your order arrived as promised and that you enjoyed it—proper job!
We really appreciate your support and hope to serve you again soon.
Kind regards,
The Proper Pasty Company
Don’t waste your money
Don’t waste your money. Tasteless . So disappointed. The pasties taste nothing like a Cornish Pasty. Absolutely awful
Again do not bother. Just buy from the supermarket
18 april 2026
Omdöme utan inbjudan
Svar från Proper Pasty Company Ltd
Hi Nicola,
Thank you for your feedback, and we’re sorry to hear the pasties weren’t to your liking.
We understand that taste is very personal, and while many of our customers enjoy our products, we appreciate that they may not suit everyone’s preference.
Thank you for giving us a try and for sharing your thoughts.
Kind regards,
The Proper Pasty Company
Absolutely fabulous flavor
Absolutely fabulous flavor, great value, customer service is excellent and delivery is always on time
26 januari 2026
Svar från Proper Pasty Company Ltd
Hi Angela,
Thank you so much for your fantastic feedback.
We’re delighted to hear you’re enjoying the flavour, value, and service, and that your deliveries have been consistently on time. It really means a lot to us.
We truly appreciate your support and look forward to your next order.
Kind regards,
The Proper Pasty Company
Great pasties
27 mars 2026
Svar från Proper Pasty Company Ltd
Hi Paul,
Thank you for your kind feedback.
We’re really pleased to hear you enjoyed the pasties! Your support is much appreciated, and we hope to serve you again soon.
Kind regards,
The Proper Pasty Company
Tasty product love them well packaged…
Tasty product love them well packaged and great delivery
27 mars 2026
Svar från Proper Pasty Company Ltd
Hi Peter,
Thank you very much for your kind feedback.
We’re delighted to hear you’re enjoying the products and that everything arrived well packaged with a great delivery experience. It’s always great to know we’re getting it right.
We truly appreciate your support and look forward to your next order.
Kind regards,
The Proper Pasty Company
The whole experience was a joy
The whole experience was a joy coupled with great tasting food if there was a 10 star rating this company would certainly qualify.
I will definitely be ordering again.
28 mars 2026
Omdöme utan inbjudan
Svar från Proper Pasty Company Ltd
Hi Mr Millar,
Thank you so much for your incredible feedback.
We’re delighted to hear the whole experience was such a joy and that you enjoyed the food. A “10 star” comment truly means a lot to us!
We really appreciate your support and look forward to your next order.
Kind regards,
The Proper Pasty Company
Advertising is misleading.
Their Facebook advertising is all to hell. Advertised 8 pasties and 4 Sausage Rolls for £32.99. When you click the ad which takes you to the website it is £34.99
This isn’t the first time!
17 april 2026
Omdöme utan inbjudan
Svar från Proper Pasty Company Ltd
Hi Stephen,
I’m sorry for any confusion caused with the product price on our comms. Unfortunately, some older Meta ads are still circulating, and we’re currently working with Meta to update or remove them. The most up-to-date prices and offers are always shown on our Pasties by Post website.
The product has recently increased in value, and its current price is £34.99. Please use discount code 2OFF at checkout to order the product at £32.99 if you wish to still do so
Apologies for any confusion caused.
Kind regards,
The Proper Pasty Company
Very bland
Very bland, had to eat it with a sauce. Prompt delivery, no fault there hut very disappointed. Meat was also fatty.
26 mars 2026
Svar från Proper Pasty Company Ltd
Hi Kay,
Thank you for your feedback.
We’re pleased the delivery itself was prompt, but we understand that doesn’t make up for the product not meeting your expectations.
If you’re able to share any further details or photos, we’d be happy to review this with our production team and look into it further.
Thank you again for bringing this to our attention.
Kind regards,
The Proper Pasty Company
Brilliant company the website is easy…
Brilliant company the website is easy to use and their delivery is brilliant kept me up to date until delivered fantastic food. I have started sending afternoon tea hampers for birthday presents everyone loved them
11 april 2026
Omdöme utan inbjudan
Svar från Proper Pasty Company Ltd
Hi Elly,
Thank you so much for your fantastic feedback.
We’re delighted to hear you find the website easy to use and that our delivery service kept you well informed. It’s wonderful to know the food has been so well received too—especially the afternoon tea hampers as birthday gifts!
We truly appreciate your support and look forward to serving you again soon.
Kind regards,
The Proper Pasty Company
Delivered on the day quoted
Delivered on the day quoted, beautifully packed, full cooking instructions enclosed. Really tasty, full of meat etc, a great meal.
8 april 2026
Omdöme utan inbjudan
Svar från Proper Pasty Company Ltd
Hi John,
Thank you very much for your wonderful feedback.
We’re delighted to hear your order arrived on time, was well packaged, and that you enjoyed the pasties so much. It’s great to know they made for a satisfying meal.
We truly appreciate your support and look forward to your next order.
Kind regards,
The Proper Pasty Company
Very little meat in the Cornish…
Very little meat in the Cornish pasties, the meat that was there was like minced meat. Pastry was good but Cornish pasties I have had in Cornwall were chunkier, like cubes of meat rather than minced. Sausage rolls were ok, meat very soft and mushy, and pastry is short crust rather than flaky. Overall both were OK but not amazing.
12 april 2026
Omdöme utan inbjudan
Svar från Proper Pasty Company Ltd
Good morning,
Thank you for your feedback.
We’re sorry to hear that the pasties did not meet your expectations. We’d like to reassure you that we do not use minced meat—our pasties are made using prime skirt beef, prepared in line with traditional methods. Each pasty is hand-crafted in St Columb, Cornwall, to strict PGI standards, and filled with beef, potato, swede, onion, and our signature pepper seasoning.
Our pastry is a traditional shortcrust, which is typical for authentic Cornish pasties.
That said, we’re sorry they weren’t to your personal preference, and we do appreciate you taking the time to share your thoughts.
Kind regards,
The Proper Pasty Company
Cornish Pasty Co
We really loved your Pastys,loads of delicious filling. Brilliant price too, speedy delivery. Will deffinitely buy again! 🥰
9 april 2026
Omdöme utan inbjudan
Svar från Proper Pasty Company Ltd
Hi Tina,
Thank you so much for your wonderful feedback.
We’re delighted to hear you loved the pasties and enjoyed the generous filling, great value, and speedy delivery. It really means a lot to us.
We truly appreciate your support and look forward to your next order!
Kind regards,
The Proper Pasty Company
My delicious Cornish pasties.
I ordered some pasties from this company with a special offer of some sausage rolls they arrived on time very well packaged in a cool box and what’s your dishes. Would highly recommend this company.
27 mars 2026
Svar från Proper Pasty Company Ltd
Hi Christine,
Thank you very much for your kind feedback.
We’re delighted to hear your order arrived on time and was well packaged, and that you were pleased with the special offer sausage rolls too. It’s great to know everything met your expectations.
We truly appreciate your recommendation and support, and we look forward to your next order.
Kind regards,
The Proper Pasty Company
The pastys are great
The pastys are great ,reminds us of when we used to go to Cornwall for our holidays ,we always brought a box full home ,now we just have to order, choose what day you want them delivered, they come perfectly packed ready for the oven ,or frezzer .
You can almost feel the sun sea and seagulls on your plate .
2 april 2026
Omdöme utan inbjudan
Svar från Proper Pasty Company Ltd
Hi Evelyn,
Thank you so much for your wonderful feedback.
We’re delighted to hear the pasties bring back such fond memories of your holidays in Cornwall—that’s exactly the feeling we hope to deliver. Your description truly captures the experience, and we’re so pleased you’re enjoying both the quality and convenience.
We really appreciate your support and look forward to your next order.
Kind regards,
The Proper Pasty Company
Delicious pasties
Delicious pasties. Well packaged with freezer packs to keep them well frozen. Will definitely be ordering them again.
1 april 2026
Omdöme utan inbjudan
Svar från Proper Pasty Company Ltd
Hi Tina,
Thank you very much for your kind feedback.
We’re delighted to hear that you enjoyed the pasties and that they arrived well packaged and frozen. It’s great to know everything met your expectations.
We truly appreciate your support and look forward to your next order.
Kind regards
The Proper Pasty Company
Ogie Time
Put in an order for these great pasties! They are really tasty and are hand crimped in pasty heaven CORNWALL. Treat yourself!
2 april 2026
Omdöme utan inbjudan
Svar från Proper Pasty Company Ltd
Hi Colin,
Thank you so much for your fantastic feedback!
We’re delighted to hear how much you’re enjoying the pasties and that their Cornwall heritage is shining through. Your kind words really mean a lot to our team.
We truly appreciate your support and look forward to your next order.
Kind regards,
The Proper Pasty Company
My son thoroughly enjoyed his surprise…
My son thoroughly enjoyed his surprise cream tea parcel Thankyou very much
26 mars 2026
Svar från Proper Pasty Company Ltd
Hi Maureen,
Thank you very much for your lovely message.
We’re so pleased to hear your son enjoyed his surprise cream tea parcel—that’s wonderful to know! It’s always great to be part of a special treat.
We really appreciate your feedback and hope to delight you again soon.
Kind regards,
The Proper Pasty Company
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