I First came across Mail bakes last year .Since then I think I have sent quite a few to family & Friends each one has been amazing and bought huge smiles to there faces These cakes are amazing & First... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
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Have used several times to send to friends for birthdays. They are always surprised, happy and love idea, something different and say delicious, though have never left any for me to sample.
Absolutely fantastic service. I couldn’t see a card for my new grand baby being born and Millie was just so helpful. Even when I thought I’d put the wrong delivery address in they confirmed I hadn’t.... Se mer
Ordered 2 cake cards last week both were delicious friends loved them. Delivered on time as always definitely recommend mailbakes
Företagsinformation
Skrivet av företaget
At MailBakes, we believe that life’s sweetest moments should be celebrated with something special. That’s why we’ve made it our mission to deliver freshly baked, delicious cakes paired with personalised greeting cards right to your door. Whether you’re celebrating a birthday, anniversary, a new job, or just want to brighten someone’s day, our cake cards offer a unique and thoughtful way to make any occasion unforgettable. Based in Liverpool, our bakery is dedicated to crafting high-quality cakes using the finest ingredients. Each cake is baked with love, ensuring it tastes as good as it looks. We know how important it is to send a gift that truly reflects your sentiments, which is why we offer a wide range of customisable options. From selecting your favourite cake flavour to personalising the accompanying card, MailBakes is here to help you create a gift that’s as special as the person receiving it. Our commitment to customer satisfaction doesn’t end at baking. We take pride in our seamless delivery process, ensuring that your cake card arrives fresh and on time, no matter where you are in the UK. With our easy-to-use online ordering system, you can send a sweet surprise in just a few clicks, making it the perfect solution for those last-minute gift ideas. At MailBakes, we’re not just delivering cakes; we’re delivering smiles, happiness, and a little bit of magic with every order. Join our growing community of happy customers and trust us to make your next celebration truly special. Because at MailBakes, every day is an opportunity to spread joy, one slice at a time.
Kontaktuppgifter
Storbritannien
- mailbakes.com
4,6
Utmärkt
4 tn omdömen
Har besvarat 26 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Easy to order came when expected
Easy to order came when expected
Cake was nice and moist hubby had Victoria sponge I had the chocolate very nice it was.
20 april 2026
Omdöme utan inbjudan
2cake cards
Ordered 2 cake cards last week both were delicious friends loved them. Delivered on time as always definitely recommend mailbakes
16 april 2026
Omdöme utan inbjudan
People love them
Have ordered a few times from mail bakes now - and people have always said how lovey and delish they are xx
15 april 2026
Omdöme utan inbjudan
Fantastic product
It was perfect arrived really quick and made my partners day she was soo happy and the cake was lovely too. Will definitely be ordering again.
14 april 2026
Omdöme utan inbjudan
Tip Top Tasty service
Tip top service. The recipient was delighted with her tasty cakes. First time using this company; it won't be the last
14 april 2026
Omdöme utan inbjudan
Glad I Found This .
I First came across Mail bakes last year .Since then I think I have sent quite a few to family & Friends each one has been amazing and bought huge smiles to there faces These cakes are amazing & First class along with delivery .Shall be ordering plenty plenty more and value for money cakes speak for themselves 110% perfection. One Very Happy Customer.
15 april 2026
Omdöme utan inbjudan
Didn’t arrive on time due to the post…
Didn’t arrive on time due to the post office failing to deliver supposably did email after it hadn’t arrived a week later. No offer of refund magically it was delivered the same day. So it went in the bin as who wants cake that’s been in a post office sorting room for a week. I wouldn’t recommend
25 mars 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hi Nicola,
Thank you for taking the time to leave your feedback.
I completely understand how disappointing that must have felt, and this isn’t the level of service we aim to provide.
We’re really sorry to hear about your experience and understand your disappointment with the delivery timing.
We have looked into this on our side and can confirm that the courier attempted delivery on three occasions, after which the parcel was held and later collected as per their process. We have also requested a little more information from you so we can fully review the case and ensure everything is properly looked into.
We truly appreciate you sharing your feedback with us, and we are always working with our delivery partners to improve the experience for our customers.
Kind regards,
MailBakes Team
Terrible customer service after missing item from order
missing item from order, emailed multiple times and no response, poor customer service, wouldn't use again
18 april 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hi Brad,
Thank you for taking the time to share your feedback.
I’m really sorry to hear about your experience, especially with an item missing from your order. I completely understand how disappointing that must have felt, and this isn’t the level of service we aim to provide.
I’m also very sorry if it seemed like your emails were not being responded to. We’ve checked our system and haven’t been able to find any messages from your email address, so we’ve reached out to you directly just to check if a different email might have been used. We just want to make sure nothing has been missed on our side.
Please know that this is important to us, and we’re here to help get this sorted for you as quickly as we can.
Kind regards,
MailBakes Team
Sent to an aunt for her birthday
Sent to an aunt for her birthday, she was very pleased with it, thank you
13 april 2026
Omdöme utan inbjudan
No response whatsoever to multiple…
No response whatsoever to multiple emails I’m afraid. I still don’t know at which address my order will arrive. So disappointing especially after a more than adequate timeframe was given.
16 april 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hi Pat,
I’m really sorry to hear about your experience and the frustration caused by not receiving a response or clarity on your delivery details.
We have already sent a request to gather the necessary information for your order so we can look into this properly and make sure it gets resolved as quickly as possible. If you could also check your inbox and spam folder in case our messages have landed there, that would really help us move things forward.
We completely understand how disappointing this must feel, especially after waiting longer than expected, and we’re here to get this sorted for you.
Kind regards,
MailBakes Team
Great customer service
Great customer service! My friend loved the cakes and said they were delicious!
Thank you very much.
16 april 2026
Omdöme utan inbjudan
Great for Birthdays…
Have used several times to send to friends for birthdays. They are always surprised, happy and love idea, something different and say delicious, though have never left any for me to sample.
16 april 2026
Omdöme utan inbjudan
Amazing
Amazing! Such a great idea and the cake was delicious! I had a little hiccup with my delivery date (my fault!) but the team happily reassured me and the cake card arrived in time. My friend was really happy. Thank you to Millie and the team x
11 april 2026
Omdöme utan inbjudan
Great alternative to flowers
I sent two slices of cake to a friend as a change from flowers. They arrived really quickly and sge was very pleased with them
10 april 2026
Omdöme utan inbjudan
Absolutely fantastic
Absolutely fantastic service with beautiful cake. I’ll definitely use again!!
10 april 2026
Omdöme utan inbjudan
Nice presentation and cake
The cake arrived on the date I requested. The box looks really cute, with the card I chose stuck to the front of the box. The cake arrived on Saturday and I was going to gift it the next Wednesday. It held out just fine and tasted great even after a few days in the fridge. I would definitely recommend this company.
11 april 2026
Omdöme utan inbjudan
I’ve bought these for a few friends and…
I’ve bought these for a few friends and colleagues now and everyone has been delighted. Such a fab idea for a little birthday treat.
27 mars 2026
Omdöme utan inbjudan
Lived up to expectation
Order easy to make arrived at requested time tasted lovely
8 april 2026
Omdöme utan inbjudan
Ive used Mail Bake for a few yrs now…
Ive used Mail Bake for a few yrs now love everything about the company and the quality ,design,attention to detail is amazing please try them you won't be disappointed x
26 mars 2026
Omdöme utan inbjudan
It was a lovely surprise for my mum for…
It was a lovely surprise for my mum for Easter. She said it was absolutely delicious. Sponge was lovely and soft and fillings were very tasty
2 april 2026
Omdöme utan inbjudan
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