Ordered as a wedding anniversary surprise gift for my sister which didn't arrive on time. She said the cakes were OK but the Nutella one was dry with not enough filling/frosting, says the lemon and... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Fantastic customer service. My order arrived exactly when I ordered it for. It smells delicious & fresh. I'm looking forward to trying it. I will definitely be ordering again, it's a great idea to gif... Se mer
I ordered from Mailbakes as a gift for my mum. I was excited to receive the order because I know how much she would like it. When the order didn't arrive for a while, I reached out to their custom... Se mer
Företaget har svarat
This was a gorgeous way to let a friend know she's thought about at a difficult time. The cakes were delivered on the exact day specified and the communication with the company was brilliant when I ha... Se mer
Företaget har svarat
Företagsinformation
- Presentbutik
- också i
- Bageri
Skrivet av företaget
At MailBakes, we believe that life’s sweetest moments should be celebrated with something special. That’s why we’ve made it our mission to deliver freshly baked, delicious cakes paired with personalised greeting cards right to your door. Whether you’re celebrating a birthday, anniversary, a new job, or just want to brighten someone’s day, our cake cards offer a unique and thoughtful way to make any occasion unforgettable. Based in Liverpool, our bakery is dedicated to crafting high-quality cakes using the finest ingredients. Each cake is baked with love, ensuring it tastes as good as it looks. We know how important it is to send a gift that truly reflects your sentiments, which is why we offer a wide range of customisable options. From selecting your favourite cake flavour to personalising the accompanying card, MailBakes is here to help you create a gift that’s as special as the person receiving it. Our commitment to customer satisfaction doesn’t end at baking. We take pride in our seamless delivery process, ensuring that your cake card arrives fresh and on time, no matter where you are in the UK. With our easy-to-use online ordering system, you can send a sweet surprise in just a few clicks, making it the perfect solution for those last-minute gift ideas. At MailBakes, we’re not just delivering cakes; we’re delivering smiles, happiness, and a little bit of magic with every order. Join our growing community of happy customers and trust us to make your next celebration truly special. Because at MailBakes, every day is an opportunity to spread joy, one slice at a time.
Kontaktuppgifter
Storbritannien
- mailbakes.com
4,5
Utmärkt
5 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
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Really glad I did this for my daughter…
Really glad I did this for my daughter in law’s birthday. The cake was delicious and arrived on time. Mailbakes communication was excellent. Would highly recommend.
20 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hey Saffron,
Thank you for your wonderful feedback! We’re so glad your daughter-in-law loved her birthday cake and that everything arrived on time. Thank you for recommending us!
Kind Regards,
MailBakes Team
Easy to order
Easy to order, difficult to choose which cake flavour though as lovely choice
16 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hey Claire,
Thank you for your lovely review! We know choosing a favourite flavour can be tricky with so many delicious options!
Kind Regards,
MailBakes Team
Great idea
Great idea, my friend loved the cake. I will use this product again!
19 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hey Caroline,
Thank you for your kind words! We’re so glad your friend loved the cake, and we look forward to helping you surprise someone again.
Kind Regards,
MailBakes Team
Lovely birthday surprise for my…
Lovely birthday surprise for my daughter. She loved the cake she said it was delicious highly recommend mailbakes. Will definitely order again!!
20 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hey Adelle,
Thank you for your lovely review! We’re delighted your daughter loved her birthday surprise and enjoyed the cake. We look forward to baking for you again!
Kind Regards,
MailBakes Team
Cake Card
Sent the cake card to my daughter, she absolutely loved it!
10 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hey Ronda,
Thank you for your lovely feedback! We’re so pleased your daughter loved her Cake Card. Thank you for choosing MailBakes!
Kind Regards,
MailBakes Team
Easy delicious cake
Easy ordering system with lovely choice of cake! I ordered it to take on holiday and it was perfectly wrapped and moist when opened and thoroughly enjoyed 😉
19 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hey K R,
Thank you for your lovely review! We’re so happy to hear that you enjoyed your order.
Kind Regards,
MailBakes Team
Not a great product
Not a great product. The card / box is ok but doesn’t stand as a card. It is purely to house the cake. A great idea but not executed well. I paid for an extra padded envelope and thought this would protect the cake, unfortunately the cake was battered about. The cake was also not the best quality. We’ve had better quality cake from the coop. In our opinion it’s a great idea but extremely expensive for the quality of the cake. I paid nearly £17. Won’t be ordering again. UPDATE: can I just say I would recommend Mailbakes now as their customer service has been excellent in dealing with my complaint. Well done Mailbakes.
16 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hey Juliet,
We’re really sorry to hear that your experience didn’t meet your expectations. We understand how disappointing it must have been to receive a cake that hadn’t arrived in the condition you’d hoped for, especially when you’d paid extra for a padded envelope.
We want our Cake Cards to be a thoughtful and enjoyable gift, and we’re sorry the packaging and cake quality fell short of what you expected. Thank you for taking the time to share your honest feedback with us. We’d appreciate the opportunity to learn more about your experience and see how we can help.
Kind Regards,
MailBakes Team
A great treat for my son in law
A great treat for my son in law
So easy to order
Great price
Would highly recommend
16 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hey Joanne,
Thank you so much for your lovely review and for your recommendation!
Kind Regards,
MailBakes Team
Svar från Mailbakes
Hey Abbie,
Thank you so much for your review and support!
Kind Regards,
MailBakes Team
Exceptional customer service
I put the incorrect address on the order only realising after my friend said she had not received it. I took the hit and accepted it would not be delivered. A few days later Mailbakes contacted me about a failed delivery and asked if I had the correct address. I explained it was ‘technically’ my fault but they were very nice and the cake/card were delivered the next day at no extra cost. It was much appreciated by myself and the recipient
24 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hey Andrea,
Thank you for your kind words! We’re so pleased we could help get your gift to your friend and put things right. It’s lovely to hear that it was appreciated, and we’re always happy to help where we can.
Kind Regards,
MailBakes Team
Nicely packed and presented
Nicely packed and presented. But. Neither myself or my sister found the cake to be that good. It was soft and fresh, but had a synthetic taste. We are both keen bakers but thought we would have this as a treat to take on a trip. We didn’t eat it past the first bite. I’m unsure of the date it arrived but I had ordered two and tried the first one as soon as it got here, I wasn’t too keen but thought I’d give it a go with the second pack in the order and it was just the same.
12 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hey Susan,
Thank you for sharing your feedback with us. We’re glad you found the cakes fresh and nicely presented, but we’re really sorry the taste didn’t meet your expectations. We want our cakes to be a lovely treat, so it’s disappointing to hear that you and your sister didn’t enjoy them.
We’ve reached out to you directly, as we’d really appreciate the chance to understand your experience better and work towards a positive resolution.
Kind Regards,
MailBakes Team
Svar från Mailbakes
Hey CB,
Thank you for your lovely feedback! We’re delighted the delivery was quick and that the cake was enjoyed. We really appreciate your support!
Kind Regards,
MailBakes Team
Yummy 😁
Wow, what a treat and such a lovely birthday surprise. I shared the cake with friends and we all agreed that the cake was so tasty and light. Would definitely recommend.
8 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hey Debbie,
Thank you so much for your lovely review! We’re delighted the cake made such a special birthday surprise and that you and your friends enjoyed how light and tasty it was.
Kind Regards,
MailBakes Team
Mailbakes
Easy to order, variety of cards. Can personalise and great delivery service
I've been told the cake was delicious.
Perfect gift
Will definitely use again and definitely recommend
16 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hey Natalie,
Thank you for such lovely feedback! We’re so glad you enjoyed the choice of cards, personalisation and delivery service. It’s wonderful to hear the cake was delicious too.
Kind Regards,
MailBakes Team
Svar från Mailbakes
Hey Adam,
Thank you for your lovely review! We really appreciate your support!
Kind Regards,
MailBakes Team
Lovely idea for special birthday
Lovely idea for special birthday, cake was delicious too and friend love the card . Packaged really well...delighted, thank you.
17 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hey Kathleen,
Thank you so much for your kind words! We’re delighted the cake and card made such a lovely birthday gift and that your friend enjoyed it.
Kind Regards,
MailBakes Team
Beautiful fresh cakes
Beautiful fresh cakes, my friend was delighted, arrived in time, website easy to use , thank you to all
8 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hey Jean,
Thank you for your lovely feedback! We’re so pleased the cakes arrived fresh and on time, and that your friend was delighted. We really appreciate your kind words about our website and service.
Kind Regards,
MailBakes Team
Svar från Mailbakes
Hey Josh,
Thank you so much for your lovely review! We’re thrilled you enjoyed the cake and really appreciate you recommending us.
Kind Regards,
MailBakes Team
My grandson said cake was such a lovely…
My grandson said cake was such a lovely surprise and very tasty will defo use again
15 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hey Tina,
Thank you for your lovely review! We’re delighted your grandson enjoyed his surprise and that the cake was a hit. We look forward to helping you make more special moments in the future!
Kind Regards,
MailBakes Team
Delivered as advertised
Delivered as advertised, nice fresh moist cake, my friend was so amazed you could have cake delivered by post, she said it was the nicest cake she's had in a long time, very happy with my purchase and will do again, will certainly recommend to friends and family, thank you x
15 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hey Mrs J Harper,
Thank you so much for your wonderful feedback! We’re delighted your friend enjoyed the fresh, moist cake and was so pleasantly surprised by our cake-by-post idea. We look forward to helping you surprise your loved ones again!
Kind Regards,
MailBakes Team
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