Ordered as a wedding anniversary surprise gift for my sister which didn't arrive on time. She said the cakes were OK but the Nutella one was dry with not enough filling/frosting, says the lemon and... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Fantastic customer service. My order arrived exactly when I ordered it for. It smells delicious & fresh. I'm looking forward to trying it. I will definitely be ordering again, it's a great idea to gif... Se mer
I ordered from Mailbakes as a gift for my mum. I was excited to receive the order because I know how much she would like it. When the order didn't arrive for a while, I reached out to their custom... Se mer
Företaget har svarat
This was a gorgeous way to let a friend know she's thought about at a difficult time. The cakes were delivered on the exact day specified and the communication with the company was brilliant when I ha... Se mer
Företaget har svarat
Företagsinformation
- Presentbutik
- också i
- Bageri
Skrivet av företaget
At MailBakes, we believe that life’s sweetest moments should be celebrated with something special. That’s why we’ve made it our mission to deliver freshly baked, delicious cakes paired with personalised greeting cards right to your door. Whether you’re celebrating a birthday, anniversary, a new job, or just want to brighten someone’s day, our cake cards offer a unique and thoughtful way to make any occasion unforgettable. Based in Liverpool, our bakery is dedicated to crafting high-quality cakes using the finest ingredients. Each cake is baked with love, ensuring it tastes as good as it looks. We know how important it is to send a gift that truly reflects your sentiments, which is why we offer a wide range of customisable options. From selecting your favourite cake flavour to personalising the accompanying card, MailBakes is here to help you create a gift that’s as special as the person receiving it. Our commitment to customer satisfaction doesn’t end at baking. We take pride in our seamless delivery process, ensuring that your cake card arrives fresh and on time, no matter where you are in the UK. With our easy-to-use online ordering system, you can send a sweet surprise in just a few clicks, making it the perfect solution for those last-minute gift ideas. At MailBakes, we’re not just delivering cakes; we’re delivering smiles, happiness, and a little bit of magic with every order. Join our growing community of happy customers and trust us to make your next celebration truly special. Because at MailBakes, every day is an opportunity to spread joy, one slice at a time.
Kontaktuppgifter
Storbritannien
- mailbakes.com
4,5
Utmärkt
5 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very easy to order
Very easy to order and even though I ordered late in the afternoon the cake arrived the next day..
14 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hey there,
Thank you for your lovely feedback! We’re delighted your cake arrived the next day, especially after a late-afternoon order. We hope it brought a lovely smile to the recipient’s face!
Kind Regards,
MailBakes Team
Happy neighbour
I had a cake and card delivered to my lovely neighbour and she was absolutely made up and said it tasted delicious and she also enjoyed the coffee I added on
18 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hey Angie,
Thank you for your lovely review! We’re so pleased your neighbour was delighted with the cake and card, and that they enjoyed the coffee too. What a thoughtful gift!
Kind Regards,
MailBakes Team
Cake was lovely
Cake was lovely , but didn't arrive in time for the date asked for
18 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hey Annmarie,
Thank you for your feedback. We’re pleased to hear you enjoyed the cake, but we’re sorry it didn’t arrive in time for your chosen date. We understand how disappointing this can be when sending a gift. We’ve reached out to you via Trustpilot to ask for a little more information so we can look into what happened and see how we can help.
Kind Regards,
MailBakes Team
For 2 daughters
For 2 daughters
For their birthdays they were over the moon with the cakes will definitely be using again
18 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hey Stephen,
Thank you for your lovely feedback! We’re delighted both your daughters were over the moon with their birthday cakes. We really appreciate your support!
Kind Regards,
MailBakes Team
Disappointing delivery experience
This could be an unfair review of the actual products but I feel that to deliver a top quality service the company should also have a top quality delivery service. The parcel was left in an outside shed with no delivery card and not found until 3 days after it was delivered. The whole idea of sending a present is to be able to surprise the recipient without having to pre warn them to expect a parcel.
12 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hey Claire,
We’re really sorry to hear about your disappointing delivery experience. We completely understand how important it is for a gift to arrive as expected, especially when it’s meant to be a lovely surprise for someone special. Having your parcel left in an outside shed without a delivery card, only to be found three days later, must have been frustrating and taken away from the excitement of receiving your gift.
We want every part of the experience, from placing your order to its arrival, to be a positive one, and we’re sorry we fell short of your expectations. We’ve reached out to you via Trustpilot to ask for a few more details so we can look into what happened and see how we can help. We’d really appreciate the opportunity to understand this better and work towards a resolution.
Thank you for taking the time to share your feedback with us. It’s important to us, and we hope to hear from you soon.
Kind Regards,
MailBakes Team
Great service!
The website and ordering process was really easy to use, and lots of fun templates to choose from. The delivery was a day early despite specifiying a 'set date' but better early than late! The cake flavours were delicious although we did find the cake itself was slightly dry. Overall 4/5 stars for quick turnaround, easy ordering and good service.
19 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hey F Fuad,
Thank you for your lovely feedback! We’re pleased you enjoyed the easy ordering process, our card designs and the cake flavours. We’re sorry the cake was a little dry and that it arrived earlier than your chosen date. Your feedback is really helpful, and we’ll share it with our team.
Kind Regards,
MailBakes Team
Absolutely fantastic
Absolutely fantastic! I wanted to treat myself and received my order the next day. Cakes tasted freshly made and were really tasty!
13 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hey Kim,
Thank you so much for your wonderful review! We’re delighted you treated yourself and enjoyed the freshly made cakes. You deserve a little treat!
Kind Regards,
MailBakes Team
Arrived after birthday, disappointing.
Ordered as a surprise for our daughter who was working away on her birthday. Dispatch notification was on her birthday itself and it arrived after her birthday. Very disappointed and wouldn't recommend.
14 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hey Claire,
We’re really sorry that your daughter’s surprise arrived after her birthday. We understand how disappointing this must have been, especially when you’d planned it as a special gift for her. This isn’t the experience we want for our customers. We’ve reached out to you via Trustpilot to ask for more information so we can investigate what happened and see how we can assist further.
Kind Regards,
MailBakes Team
Cake and packaging was great
Cake and packaging was great, a lovely gift. It did arrive on the wrong day -- but that might have been my fault for wanting it on a Monday (anniversary), it came the weekend before, so, at least not late! Would definitely use again :)
19 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hey Phil,
Thank you for your lovely feedback! We’re delighted you enjoyed the cake and packaging, and that you’d use us again. We understand that the delivery arrived earlier than planned, but we’re glad it reached you before your anniversary rather than after it!
Kind Regards,
MailBakes Team
My grandson loved his mailbake sent to…
My grandson loved his mailbake sent to celebrate passing his driving test!
17 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hi there,
What a lovely way to celebrate passing his driving test! 🎉 We’re so happy to hear your grandson loved his MailBake. Thank you for choosing us to be part of such a special milestone!
Kind regards,
MailBakes Team
First time using very quick delivery…
First time using very quick delivery service
14 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hi Janice,
Thank you for giving MailBakes a try! We’re so pleased to hear you were happy with how quickly your order arrived. We hope you enjoyed the experience and would love to be part of more special moments for you in the future. 💛
Kind regards,
MailBakes Team
Ordered two times
Ordered two times, and both arrived on time. The cakes were lovely. Very pleased with the service.
14 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hi Kerry,
Thank you so much for ordering with us twice! It’s lovely to hear both deliveries arrived on time and that you enjoyed the cakes. We really appreciate your continued trust in MailBakes and look forward to making your next order just as enjoyable. 🍰
Kind regards,
MailBakes Team
My friend received the cake on her…
My friend received the cake on her birthday and said it was a lovely surprise and the cake s were divine....
17 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hi there,
Thank you for your lovely feedback! We’re so pleased your friend received her cake in time for her birthday and that it was such a wonderful surprise. It’s even better to hear she found the cakes divine! Thank you for choosing MailBakes to make her day special. 💕
Kind regards,
MailBakes Team
Granddaughter new to university…
Granddaughter new to university mailbake cheered her up! Ate one slice on line with me. Full of oooms and ahhs.
16 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hi Vicky,
Thank you for sharing this with us! 💛 We’re so glad we could bring your granddaughter a little happiness as she settles into university. Being able to share a slice together online sounds like such a lovely moment, and we’re delighted the cake brought plenty of smiles and happy reactions!
Kind regards,
MailBakes Team
I sent one piece of cake to my friend…
I sent one piece of cake to my friend who was feeling poorly and she loves chocolate cake
Thank you
14 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hi Sue,
What a thoughtful way to brighten your friend’s day! Thank you for choosing MailBakes to send her a little treat when she wasn’t feeling well. We’re so pleased you could send something you knew she’d love, especially with chocolate cake being her favourite. We hope it brought her a little comfort and happiness. 🍫
Kind regards,
MailBakes Team
I am the recipient of the mailbakes…
I am the recipient of the mailbakes cake card and it looks like it has been tampered with (photos can be provided). The best by date is marked the 25th? Is date the for October/ Novemeber, next year? More information should be provided.
Despite this their customer service has been exceptional and I commend them for their accountability and rectification. They really care about their customers.
23 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hi Blossom,
We’re truly sorry for the concern and uncertainty this has caused. We completely understand how unsettling it must be to receive a cake card that appears to have been tampered with, especially when the best-before date isn’t clear. You should feel confident and reassured when receiving a gift from us, and we’re sorry that this hasn’t been the case.
We’d really appreciate the opportunity to look into this properly and clarify the date for you. We’ve sent you a request through Trustpilot for a few more details so we can investigate what happened and help put your mind at ease.
Please accept our sincere apologies for the worry this has caused.
Kind regards,
MailBakes Team
Not a great experience at all
Not a great experience at all. Im really disappointed to say my order was half missing and never refunded. I ordered the birthday upgrade for a surprise for my friends birthday at £29.99, with it costing an additional £10.75 next day, delivery which included 4 slice of cake in a cake card, a birthday balloon and a pick n mix. My friend recorded 4 slices of not great quality squashed cake, the card was a piece of paper slapped on with a crease and no balloon or pick n mix. I contacted mailbakes directly but only after my friend left a review did I get an email. Anyway we tied in and discussed the issue of missing items, I was apologised to for them not sending it and offered that they’d now send out said birthday balloon and pick n mix. I felt it was too late to get a birthday balloon when her birthday was over and had it not been a close friend i would never have known it all didn’t arrive together. Mail ales asked for proof of poor quality card and cakes which I have provided. I recieved a refund for the £10.75 delivery cost but I have heard nothing else since! I certainly wont be throwing my money away using this company again, very sad as it in theory is a great idea!
12 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hi Tommy,
We’re genuinely sorry for the disappointment and frustration this experience has caused. We understand how upsetting it must have been when your friend’s birthday surprise arrived with missing items and the cakes and card didn’t meet your expectations. We also appreciate how frustrating it must have felt to have to chase this up and not receive a clear update after providing the requested photos. This is not the experience we want anyone to have, especially when they’re sending a gift to someone they care about. Please accept our sincere apologies for letting you down.
We’ve sent you a request through Trustpilot for a few more details so we can locate your order, review what happened, and do our best to make things right.
Kind regards,
MailBakes Team
What a lovely website easy accesible…
What a lovely website easy accesible ordered one for my friends birthday super quick delivery in fact it came next day which was perfect cos that was my friends birthday lovely card and cake she said it was scrummy so tasty what a fabulous company thankyou so much
22 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hi Helen,
Thank you so much for your wonderful review! We’re thrilled you found our website easy to use and that your friend loved her birthday surprise. It’s lovely to hear the delivery was quick and that she enjoyed both the card and the scrummy cake! Thank you for choosing MailBakes to make her day special. 💕
Kind regards,
MailBakes Team
Ordered for a birthday...cakes arrived…
Ordered for a birthday...cakes arrived late and the front "card" image i chose was not even on it so was jst a plain white box. The cake itself was SO SO dry honestly was inedible...went in the bin. Nothing like what their social media portrays! The middle filling didn't even go all the way through it was half filled which only added to the unpleasent dryness. Customer service was terrible...I was assured this isnt there usual service so I expressed how upset I was tht it had kinda ruined his birthday and requested them to re send actual edible cakes as an apology but they refused. Honestly the ones I received where tht bad they went in the bin...would NOT recommend this company unless u love Dry cakes and poor customer service
21 juli 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hi Ruth,
We’re genuinely sorry for letting you down, especially when you ordered the cakes to make someone’s birthday special. We completely understand how upsetting it must have been to receive them late, find that your chosen card design was missing, and then be disappointed by the quality of the cakes themselves.
We’re also very sorry that you didn’t feel properly supported when you reached out to us. Your experience is not what we want for our customers, and we understand why you’re so disappointed.
We’ve sent you a request through Trustpilot for a few more details so we can look into what happened and do our best to make things right. Please accept our sincere apologies for falling short on an occasion that mattered to you.
Kind regards,
MailBakes Team
The recipient was extremely
The recipient was extremely happy with the delivery and the cake.
The delivery was made promptly, and arrived for their birthday which was amazing.
13 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hi Sally,
Thank you for taking the time to share your experience! We’re delighted to hear that the cake arrived in time for the birthday and that the recipient was so happy with their surprise. It means a lot to know we helped make their special day even brighter. 💛
Kind regards,
MailBakes Team
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