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I firstly need to say that we’ve been ordering from GetBaked for years now & are huge fans of the brand & their cakes. But being completely honest, I was a little disappointed with my latest purchase. I thought I’d missed the opportunity to buy a slice of the limited edition Black Forest flavour Bertha, so I was delighted when I was able to buy a wonky slice in the outlet. When it arrived the next day I dug in straight away. As expected it was a delicious slice of chocolate cake…but that was all I could taste, no hint of cherry whatsoever. I honestly thought I’d mistakenly been sent a standard slice of Bertha but after reading some comments on their Instagram account, others have said the same thing. My husband tried it & said he could detect a slightly different flavour to the sponge, but it wasn’t a discernible cherry flavour like a Black Forest cake should have. Although I did enjoy the cake, I’m currently on maternity leave so I probably wouldn’t have splashed out on a slice if I thought I was just going to receive a standard slice of Bertha.

I have ordered from Get Baked before, always have really enjoyed the cakes but this time I ordered the white chocolate orange and the Black Forest cakes but I found them bland, I could hardly taste either the orange or the cherry flavour in the cakes. I was really looking forward to eating these but just felt disappointed.

Everything was packaged beautifully arrived in time and most of all absolutely delicious

Hands down the best customer service. Had an issue with the courier delivering my order, and managed to get hold of Rich himself - getting your issue solved by the guy who runs the company you're buying from never happens, until now.

I'll admit my frustration from not being able to contact the courier got the better of me speaking to him, but being the legend that he is, Rich contacted the courier himself directly on my behalf, and my pie turned up shortly afterwards.

Couldn't ask for more in terms of service. Not the first time I've bought from Get Baked, and certainly won't be the last.

Thanks again Rich.

Left a comment on an instagram post asking a question about the Manchester store and got blocked within 5 minutes… thin skin

I’ve ordered from Get Baked for years and it’s always amazing, my husband has been coveting a Bertha so I decided to order one for our 1st anniversary. I accidentally ordered for the October pre-order and dropped a quick email asking them to change it to next day delivery. They responded very quickly, changed the delivery and it’s come today in perfect condition with a free cookie! This is why I always come back! Great customer service, great products and a amazing company overall

Got the chocolate cake for my birthday and it was awesome

Ordered as a gift and they included a couple of extra things in the parcel free of charge. The recipients were very happy and enjoyed all of the items. Next day delivery is a big plus.

I originally placed a £59 preorder with Get Baked, including the Raspberry Donut Cookie Dough bake-at-home kit.
The original cookie dough arrived warm, with the supplied ice pack completely melted and wet patches inside the cardboard box. I contacted Get Baked immediately and they advised me that they would not recommend consuming the cookie dough. They offered a replacement, which I accepted.

I want to be fair to Get Baked here: their customer service did try to put this right. They arranged a complete replacement kit and specifically confirmed that they would include several additional ice packs because of what had happened with the first delivery.

Unfortunately, the replacement arrived today with exactly the same problem.

This time four ice packs had been included, so Get Baked absolutely did follow through on what they promised. However, all four were completely melted on arrival, there were again visible wet patches inside the cardboard shipping box, and the cookie dough itself was warm to the touch.

I recorded the replacement being opened from the sealed parcel and photographed its condition immediately.
I've now contacted Get Baked again and requested a refund for the £20 cookie dough rather than a further replacement. After receiving the same temperature-sensitive product warm on two separate deliveries, I simply don't have confidence in ordering this type of product through their current delivery method again.

It's particularly disappointing because I genuinely enjoy Get Baked's products, and I appreciate the effort their customer service team made to resolve the original problem. I don't know where in the delivery process the temperature issue is occurring, so I'm not going to unfairly claim that Get Baked themselves caused it.

But ultimately, as a customer, I've now waited from my original September preorder through to 6 October, only to receive two cookie dough kits that Get Baked's own previous advice leaves me unable to feel comfortable consuming.

Good customer service after the first problem, but unfortunately the replacement has left me back where I started.

Expectations were exceeded. I'd seen the ad and the smaller (and I use the term 'smaller' very loosely) slice of 'Birthday Bert' looked perfect and exactly what I wanted for my birthday (bit of a present to myself and a 'Joey doesn't share' type of situation) but not wanting to leave out the family, I also ordered the Armadillo Pie for them to enjoy.
Ordering and delivery straight forward (and quick). The weight of the cake was something I hadn't thought of but it felt like I was getting a decent slice of a very well made cake and boy was I right. Same for the pie and it's soooo deep and looks incredible. Oh and then the packaging - perfect.
The taste - just right and absolutely incredible, perfect and the only cake I will be ordering for my birthday and other special occasions moving forward.
Often I'm left disappointed from cakes I've purchased as they are too sweet, over iced, dry and just lacking the expected quality for the price paid but not in this case. Worth every penny, a very genuine quality product that does not disappoint and everyone that tried the Bert - I did share some after all but not too much :-) and the Pie, were 100% in agreement and requested that they have this cake for their birthday too!
Highly recommend and very much look forward to future orders.

Oh I love Get Baked! 🤎 Since discovering them on TT I have been ordering from them and have NEVER been disappointed.

I order cake for my step children and their partners birthdays and this year I sent them the Easter pie! I had the Father’s Day special earlier this year, for my husband which he loved! I sometimes buy the brownies for the office which go down very well!

On a couple of occasions I’ve made a mistake, had to cancel and reorder. The customer service has been spot on and very reactive.

I am leaving this review today as I have just placed another order, for my husbands birthday!

Theres something about this cake that absolutely sends me into oblivion when i eat it. It could be the pounds of sugar or chocolate that im digesting - but i regret nothing. Best cake on the market. 10/10

Great delivery time. Quality is always great. Would recommend

I ordered a cake slice & popcorn mix for my friends birthday, when it arrived I found they’d also added her a little extra gift too!
I used to live near the Leeds store and order myself slices every time I’d either had a bad day or had a good day. I was gutted after moving home from uni, until they opened their Manchester store!! Every single item I’ve had from Get Baked have been SO delicious, I’ve genuinely never had cake so good. Me and my brother have quite the sweet tooth and even we can’t finish slices alone because they’re so packed- you definitely get your money’s worth. I love how creative they are in new flavours and also how friendly the teams are every time either in person or through online! Will be returning soon for another gluttonous feast, which I can’t wait for. Thanks guys :)

Someone sent me a birthday cake box as a gift, and I was so impressed. The packaging and presentation were beautiful, and the cake looked absolutely amazing. Even better, it tasted incredible, honestly, one of the best cakes I’ve ever had.

I was really pleased with the gift and thought it was such a lovely idea. I’ll definitely be using them in the future to send a cake to someone as a special present.

I bought their Bert cake as the business went viral on X, I received it today and it wasn’t to my liking. The fudge was too thick, and the cake tasted like any other chocolate cake. I don’t get the hype, unfortunately.

Delisa was so helpful and friendly! The cakes are a great special birthday gift. The chocolate bars are really nice but I don’t think it’d order them again, based on the cost as I found the chocolate and crisp bar similar to Tonys chocolate sea salt bar.

Honestly, there are better providers out there for the same baked goods that use better ingredients and no palm oil or chocolate composite bulking ingredients, for less money. Get Baked, get stuffed.

The chocolate was indeed delicious!