Fast delivery. Measurements for screws on instructions not available for portofino gt75, phoned up bailey Bristol was told that they weren't sure where the screws go. But knock on the panel to see i... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Only ordered 2 packs of stickers for screw covering, delivery was as much as 2 packs of stickers. And delivery by evri… really could have posted them by RM.. cheaper and quicker will be shopping aroun... Se mer
Positive experience. Goods required were showing as immediately available for despatch and they arrived the next day. I was kept up to date with messages regarding despatch, delivery schedules and t... Se mer
Företaget har svarat
Searched online for cabin mats for our new Bailey Endurance Campervan and this set fitted the bill perfectly. The set looks great and will save a bit of wear and tear - Very pleased.
Företaget har svarat
Företagsinformation
Skrivet av företaget
Founded in 2016 to deliver exceptional service and delivery of parts and accessories for caravans and motorhomes, PRIMA Leisure provides a comprehensive aftercare service for Bailey customers and retailer network.
Kontaktuppgifter
Bristol, Storbritannien
- 0344 326 4000
- info@primaleisure.com
- primaleisure.com
4,3
Utmärkt
8 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från PRIMA Leisure
Hi Geoffrey,
We're so pleased to hear that you were happy with the very quick delivery of your order. We appreciate your positive feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Svar från PRIMA Leisure
Hi George,
We're happy to hear that your order arrived promptly. We appreciate you sharing your positive experience with us.
Kindest regards
PRIMA Leisure Customer Service Team
Sink drainer &bowl /cutting board
Easy to navigate website , arrived promptly, well packaged , items as described ,
27 juli 2026
Svar från PRIMA Leisure
Hi Kevin,
We're so pleased to hear that you found our website easy to use, that your order arrived promptly and was well-packaged, and that the items were as described. We appreciate you taking the time to share your positive experience.
Kindest regards
PRIMA Leisure Customer Service Team
Great company
Great company, easy to navigate website, & delivery is fast if in stock, no doubt owning a Bailey I’ll be sure to use again.
20 juli 2026
Svar från PRIMA Leisure
Hi Rob,
We're so pleased to hear you had such a positive experience with us! It's wonderful to know you found our website easy to navigate and our delivery fast.
Kindest regards
PRIMA Leisure Customer Service Team
Svar från PRIMA Leisure
Hi Anthony,
We are so glad to hear that our service and delivery met your expectations. Thank you for your kind words!
Kindest regards
PRIMA Leisure Customer Service Team
Amazing quality …
Amazing quality and the items arrived in time for us to take them on holiday so excellent service as well
27 juli 2026
Svar från PRIMA Leisure
Hi,
Thank you for your wonderful review! We're so pleased to hear that the quality of your items was amazing and that they arrived in time for your holiday.
Kindest regards
PRIMA Leisure Customer Service Team
Products perfect for the job
Very pleased with delivery, and delighted that all the products matched our expectations.
28 juli 2026
Svar från PRIMA Leisure
Hi Christopher,
Thank you for taking the time to leave us a review.
We are delighted to hear that you were pleased with the delivery and that all the products met your expectations.
Kindest regards
PRIMA Leisure Customer Service Team
Svar från PRIMA Leisure
Hi,
We appreciate you taking the time to share your experience. Providing excellent service is always our top priority.
Kindest regards
PRIMA Leisure Customer Service Team
Svar från PRIMA Leisure
Hi Steph,
Thank you for letting us know of your recent experience. We appreciate your positive feedback and are so pleased you were happy with the prompt delivery and good product!
Kindest regards
PRIMA Leisure Customer Service Team
Svar från PRIMA Leisure
Hi Sarah,
We are very sorry to hear your order has not arrived. We are currently looking into this delivery issue for you.
Kindest regards
PRIMA Leisure Customer Service Team
Delivered Promtly
It's not often you find what you need on here is actually in stock but for once it was and delivered in 2 days! Very happy!
20 juli 2026
Svar från PRIMA Leisure
Hi Nigel,
We are so pleased to hear that you found exactly what you needed and that it arrived so quickly! We appreciate you sharing your positive experience with us.
Kindest regards
PRIMA Leisure Customer Service Team
Great service Decals look fantastic
Great service but unfortunately the decals we ordered had not been rolled into the tubes properly so were quite creased. Fortunately my husband is a professional and it was warm so he could leave them in the sun to unncrease prior to application to the rear of the vehicle. They look fantastic but others may have struggled
22 juli 2026
Svar från PRIMA Leisure
Hi Susan,
We are truly happy to hear you received great service and that the decals look fantastic on your vehicle! We sincerely apologize that they arrived creased. We appreciate your husband's expertise in resolving this, and we understand that others might have faced difficulties. Your feedback is invaluable, and we will certainly look into this.
Kindest regards
PRIMA Leisure Customer Service Team
Good quality parts
Good quality parts, great quick service and delivery and a reasonable price
17 juli 2026
Svar från PRIMA Leisure
Hi Gavin,
We're so pleased to hear that you found our parts to be of good quality and that you experienced great, quick service and delivery, all at a reasonable price. Thank you for your positive feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Surprised by several weeks delay
Surprised by several weeks delay for delivery, each time enquired on line no improvement in estimated delivery, surely should increase production. Ordering process straight forward. Expensive for largely moulded plastic! Recommend no longer use Evri for deliveries, poor communication, eventually informed package larger than expected and seeking alternative carrier. Contacted customer services who showed first class service, product sourced and delivered by DPD within 24 hours.
8 juli 2026
Svar från PRIMA Leisure
Hi Howard,
We appreciate you taking the time to share your feedback regarding your recent experience. We sincerely regret the significant delay in receiving your order and the issues encountered with the initial delivery service. We understand your frustration with the unexpected size issue that led to further delays. We are pleased to hear that our customer service team was able to resolve the situation promptly with a new delivery. We are actively reviewing our processes to prevent similar occurrences in the future and ensure a smoother experience for all our customers.
Kindest regards
PRIMA Leisure Customer Service Team
Rip off Bailey.
Postage time is disgraceful, as is the cost. Price for the part was pretty much daylight robbery too. What do you expect from Bailey though, they are the worst caravan manufacturer to deal with bar none.
15 juli 2026
Svar från PRIMA Leisure
Hi Spencer,
We appreciate you sharing your concerns regarding the postage time, cost, and part pricing. We are actively reviewing our processes to improve these areas for our customers.
Kindest regards
PRIMA Leisure Customer Service Team
Prompt service thanks
24 juli 2026
Svar från PRIMA Leisure
Hi Alan,
Thank you for your kind feedback! We're delighted to hear you were happy with our prompt service.
Kindest regards
PRIMA Leisure Customer Service Team
Svar från PRIMA Leisure
Hi,
We're delighted to hear that you're pleased with your item, the quick delivery, excellent packaging, and the superb price. Your positive feedback is greatly appreciated!
Kindest regards
PRIMA Leisure Customer Service Team
Exactly as described and ordered..as I…
Exactly as described and ordered..as I would expect from Prima. Was also cheaper than on Amz for same Truma product.
10 juli 2026
Svar från PRIMA Leisure
Hi Louise,
We're so glad to hear that the product met your expectations and that you found our pricing competitive. We appreciate your kind words and positive feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Item was damaged on delivery
Item was damaged on delivery, but a replacement was sent ASAP.
22 juli 2026
Svar från PRIMA Leisure
Hi Marieanne,
We appreciate you letting us know about the damaged delivery. We are glad we could send a replacement promptly. But we still apologise for the delay this caused in receiving your order.
Kindest regards
PRIMA Leisure Customer Service Team
Svar från PRIMA Leisure
Hi Jack,
We're so glad to hear that our team provided pleasant and efficient service over the phone. We appreciate your positive feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.