Positive experience. Goods required were showing as immediately available for despatch and they arrived the next day. I was kept up to date with messages regarding despatch, delivery schedules and t... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Only ordered 2 packs of stickers for screw covering, delivery was as much as 2 packs of stickers. And delivery by evri… really could have posted them by RM.. cheaper and quicker will be shopping aroun... Se mer
Searched online for cabin mats for our new Bailey Endurance Campervan and this set fitted the bill perfectly. The set looks great and will save a bit of wear and tear - Very pleased.
Företaget har svarat
New to caravaning and requested help to identify spare parts for my Bailey. Staff were very helpful responded to my request very efficiently and all items I purchased arrived early. Great service!!... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Founded in 2016 to deliver exceptional service and delivery of parts and accessories for caravans and motorhomes, PRIMA Leisure provides a comprehensive aftercare service for Bailey customers and retailer network.
Kontaktuppgifter
Bristol, Storbritannien
- 0344 326 4000
- info@primaleisure.com
- primaleisure.com
4,3
Utmärkt
8 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från PRIMA Leisure
Hi Philippa,
Thank you for your feedback! We are pleased to hear that you received excellent service.
Kindest regards
PRIMA Leisure Customer Service Team
Sent incorrect item
Sent incorrect item, box had a footprint on it and a split in the box but looking undamaged, the tape was not even undone to see the screen so was put in same box and sent back, they now refuse to refund money as said it was damaged bunch of crocks
28 juli 2026
Svar från PRIMA Leisure
We are very sorry you feel this way about your experience. A member of our team has already reached out to you directly with a full explanation of why this decision was made regarding your return and refund.
Kindest regards
PRIMA Leisure Customer Service Team
Best place for Bailey parts.
Prima had exactly what I wanted but once again, they entrusted the delivery to Evri, who do not have and never have had a reliable service in the highlands. The item arrived in a seriously battered box and it was only by absolute luck that this expensive item wasn’t damaged.
10 augusti 2026
Svar från PRIMA Leisure
Hi Michael,
We appreciate you sharing your recent delivery experience with us. We are truly sorry to hear about the condition of the packaging upon arrival and understand your concern regarding the safety of your valuable item. We offer a range of delivery options at check out, to ensure a more reliable service for all our customers. Thank you for your feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Easy to find the product I needed
Easy to find the product I needed. Great value, easy ordering. Arrived quickly and exactly as described. Delivery was advised and on time. Great service.
10 augusti 2026
Svar från PRIMA Leisure
Hi Viki,
We're so happy to hear that you found the product you needed easily and that the ordering process was simple. It's wonderful to know your item arrived quickly and exactly as described, with timely delivery.
Kindest regards
PRIMA Leisure Customer Service Team
Great service and delivery
It was quick to order and the delivery was so fast and was kept updated with each stage of the delivery.
3 augusti 2026
Svar från PRIMA Leisure
Hi Chris,
We're so pleased to hear that your ordering experience was quick and that you were kept informed throughout the fast delivery process. Thank you for your positive feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Tried to get replacement draw runners…
Tried to get replacement draw runners for a Bailey Pegasus Grande Rimini unable to find on the website. Emailed to get the part number only to have a response the parts are unavailable and no replacement have been found. Very poor as the caravan is only three years old having looked on YouTube many people have had the same problem so replacement parts are needed. The other two items I needed arrived quickly and was well packaged
10 augusti 2026
Svar från PRIMA Leisure
Hi,
We appreciate you taking the time to share your feedback regarding the replacement draw runners for your Bailey Pegasus Grande Rimini. We understand your frustration when essential parts are unavailable. We recognize how important it is to have access to necessary components, and we are actively working with our suppliers to explore all possible solutions for parts that are currently out of stock or discontinued. Your comments, along with others we've received, highlight a critical area for improvement, and we are committed to enhancing our parts availability. We are glad to hear the other items arrived quickly and were well-packaged.
Kindest regards
PRIMA Leisure Customer Service Team
Svar från PRIMA Leisure
Hi,
We're delighted to hear you received your order quickly and are pleased with the product! We appreciate your feedback regarding the pricing.
Kindest regards
PRIMA Leisure Customer Service Team
Svar från PRIMA Leisure
Hi Chris,
Thank you for your positive feedback! We are so pleased to hear that you found it easy to find and order parts, and that the delivery was satisfactory.
Kindest regards
PRIMA Leisure Customer Service Team
Brilliant service
Item came quickly in good condition and packaging was good will buy from them again brilliant service
10 augusti 2026
Svar från PRIMA Leisure
Hi Paul,
Thank you for your wonderful review! We're so pleased to hear your item arrived quickly and in good condition. We appreciate your kind words.
Kindest regards
PRIMA Leisure Customer Service Team
Svar från PRIMA Leisure
Hi Melanie,
Thank you for your feedback! We are pleased to hear that you found our service fast and efficient.
Kindest regards
PRIMA Leisure Customer Service Team
Got exactly what I order on time at a…
Got exactly what I order on time at a good price
10 augusti 2026
Svar från PRIMA Leisure
Hi Richard,
We're so pleased to hear that you received exactly what you ordered, on time, and at a good price. Thank you for sharing your positive experience with us!
Kindest regards
PRIMA Leisure Customer Service Team
Great customer services from Cerys
Great customer services from Cerys, parcel arrived on time, but one part damaged, she managed to get the broken part to me before we left.
Thank you.
10 augusti 2026
Svar från PRIMA Leisure
Hi,
We're glad to hear our team provided great service and that your parcel arrived on time. We understand your concern about the damaged part and are pleased we could resolve that for you before your departure. Thank you for your feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Perfect part,great customer service…
Perfect part,great customer service pity about delivery evri are a joke arrived 3 days later posted to wrong address I understand it’s not prima leisure fault
10 augusti 2026
Svar från PRIMA Leisure
Hi Martin,
We're glad to hear you're happy with the part and our customer service. We understand your frustration with the delivery experience and appreciate your understanding that it was outside of our control.
Kindest regards
PRIMA Leisure Customer Service Team
The product arrived as requested but…
The product arrived as requested but postage was expensive
10 augusti 2026
Svar från PRIMA Leisure
Hi Kevin,
We're glad the product arrived as requested. We understand your concern regarding postage costs and are always reviewing our shipping options.
Kindest regards
PRIMA Leisure Customer Service Team
Svar från PRIMA Leisure
Hi Paul,
We're so pleased to hear that your order arrived promptly and that placing it was a hassle-free experience. Thank you for sharing your positive feedback with us!
Kindest regards
PRIMA Leisure Customer Service Team
We received a faulty item (tepanyaki…
We received a faulty item (tepanyaki grill), but as soon as we called to let them know it had been buckled somehow, we were offered a direct replacement, which arrived in a couple of days 🙌
30 juli 2026
Svar från PRIMA Leisure
Hi Carol,
We appreciate you letting us know about the issue with the teppanyaki grill. We are glad we could quickly resolve this for you by sending a replacement. Your satisfaction is important to us.
Kindest regards
PRIMA Leisure Customer Service Team
Easy to order
Easy to order, correct item matched to my caravan and prompt delivery, plus original Alko part.
27 juli 2026
Svar från PRIMA Leisure
Hi Barry,
We're delighted to hear that you found the ordering process easy and that the item was a perfect match for your caravan. We appreciate your positive feedback on the prompt delivery and the quality of the part.
Kindest regards
PRIMA Leisure Customer Service Team
Everything was fine except for the long…
Everything was fine except for the long delivery date
5 augusti 2026
Svar från PRIMA Leisure
Hi Michael,
We appreciate your feedback and are glad to hear that everything else was satisfactory. We understand your concern about the delivery timeframe and are working on inproving this.
Kindest regards
PRIMA Leisure Customer Service Team
DVLA issues
I was having issues, I bought a Bailey that on my documents said it wasn’t! Jake was excellent and sorted this out for me with a letter to send to the DVLA. Exceptional service.
14 augusti 2026
Omdöme utan inbjudan
Svar från PRIMA Leisure
Hi,
We're so glad to hear we could resolve the documentation issue for you. It's wonderful to know our team provided exceptional service and helped you with the DVLA letter. We appreciate your positive feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Svar från PRIMA Leisure
Hi Brian,
Thank you for letting us know of your recent experience. We appreciate your positive feedback and are so pleased you were happy with our excellent service and delivery!
Kindest regards
PRIMA Leisure Customer Service Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.