It was a pleasure to speak immediately to a human and not questioned by a bot. The agent answered all my queries and supplied me with an add-on quote to be held for a couple of weeks. Could not be... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Purchased my policy online and required the policy docs asap. Shanice was brilliant on live chat and ensured my documents were pushed through as soon as possible. Great customer service
I was having problems updating my cars registration. So I went on to One Directs "live chat" and I was answered almost immediately by the very helpful Abbie! Abbie was very helpful & guided me through... Se mer
It was very difficult to start a life chat on the portal, but after some navigation through other Web sites I finally managed to speak to Abbie who was very helpful and solved my problem. I would give... Se mer
Företagsinformation
Skrivet av företaget
At One Direct, we believe insurance should be simple, stress-free, and tailored to you. That’s why we’ve built an entirely online experience designed to put you in control—no paperwork, no call queues, just straightforward cover when and where you need it.
Kontaktuppgifter
Storbritannien
- onedirectinsurance.co.uk
4,7
Utmärkt
127 omdömen
Ingen aktuell inbjudningshistorik
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Super Fast and Very Efficient
I spoke with Shanice from One Direct and she dealt with my enquiry super fast and very efficiently. I would recommend One Direct and will be asking for quotes once my other policy's expire!
4 mars 2026
Omdöme utan inbjudan
Shanice B assisted me today with EU…
Shanice B assisted me today with EU insurance enquiries and she was extremley helpful and efficient.
Highly recomend seamless experience!
Thanks so very much
4 mars 2026
Omdöme utan inbjudan
Abbie T helped me today to resolve 3 issues
Abbie T helped me today to resolve 3 issues - an update of insurance details on MID, portal access issues and a policy change. All dealt with efficiently via chatbot. Full marks for her excellent customer service.
3 mars 2026
Omdöme utan inbjudan
People over Portal
The portal couldn’t make the change I required and so Shanice came on the line and my enquiry was dealt with efficiently and in a friendly manner - proving of course that ‘portals’ are great, but people are better. Thanks Shanice
27 februari 2026
Omdöme utan inbjudan
An efficient query resolved
I'm always apprehensive with an online based company. But my issue with direct debit was sorted out by Shanice with excellent efficiency on the online chat portal. No hassle as you advertised. Keep the good work up team.
26 februari 2026
Omdöme utan inbjudan
I spoke to Shanice and she was very…
I spoke to Shanice and she was very helpful and answered all my questions positively thank you very much
23 februari 2026
Omdöme utan inbjudan
Shanice was very helpful
5 februari 2026
Omdöme utan inbjudan
Customer help online chat with Shanice
Customer help online chat with Shanice. Very quick response all sorted in under a minute.
28 januari 2026
Omdöme utan inbjudan
The online chat service is very helpful
The online chat service is very efficient, Shanice was very helpful and solved my issue straight away.
26 januari 2026
Omdöme utan inbjudan
I had an issue changing the number…
I had an issue changing the number plate on my policy, but Abbie T was brilliant throughout in sorting this for me.
23 januari 2026
Omdöme utan inbjudan
New car insurance policy query
I have just taken out a new car insurance policy, dealt with by Abbie.
Abbie understood the queries i raised and took time to investigate.
From a customer perspective, the service received was excellent.
Thanks Abbie
9 januari 2026
Omdöme utan inbjudan
Online chat query
Abbie, who was dealing with my query via the online chat, sorted it out for me without any delay and in a very pleasant manor with no fuss. Thanks for your help Abbie.
9 januari 2026
Omdöme utan inbjudan
Shanice made the difference …
Shanice made the changes I needed in seconds! Fabulous service!
5 december 2025
Omdöme utan inbjudan
Spoke to shanice on the live chat
Spoke to shanice on the live chat, sorted out the issue that I had very quickly and professionally, thanks Shanice.
30 oktober 2025
Omdöme utan inbjudan
Car enquiry
very attentive, Dealt with problem quickly and efficiently. I would defiantly recommend . I dealt with Shanice who was very professional.
19 september 2025
Omdöme utan inbjudan
A very quick and easy
A very quick and easy purchase and when I had to contact Live chat the advisor was more than helpful. Would definitely recommend
1 juli 2025
Omdöme utan inbjudan
Easy insurance
Easy to buy and has everything I need ! The person on chat was polite and helped with everything
1 juli 2025
Omdöme utan inbjudan
Drew was polite and helpful.
1 juli 2025
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.