Product was delivered as promised. However they will charge you the equivalent of overnight delivery for regular postal delivery, In addition if you aren't careful, they will covertly charge your f... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Looking for 2 way radio set for a catering environment - what a minefield!!! Spoke to Sean in Tech Support who literally could not have been more helpful. He explained the various options is clear E... Se mer
Företaget har svarat
First contact with the firm was a quick, well directed call put through to someone who could help there and then with my query which resulted in a sale. This is so much better than some garbage aut... Se mer
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Wanting to buy a car to car radio set and was encouraged by a mate to try this company, as he had had good previous service. The radios chosen were Mitex Extreme and the price was good.... Se mer
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Företagsinformation
Om Onedirect
Skrivet av företaget
We know that communicating effectively is fundamental to today’s businesses and that is why we work with the best brands available.
So whether you are looking for conference equipment, headsets, telephone systems or walkie-talkies, our team of specialists can provide the expert advice needed to help you to find the best solutions for your business.
Our after sales care is second to none and our staff can provide free technical assistance to help you set up and configure your equipment. Just call us Monday to Friday, 8.30am to 5.30pm on 0333 123 3050.
So whether you are looking for conference equipment, headsets, telephone systems or walkie-talkies, our team of specialists can provide the expert advice needed to help you to find the best solutions for your business.
Our after sales care is second to none and our staff can provide free technical assistance to help you set up and configure your equipment. Just call us Monday to Friday, 8.30am to 5.30pm on 0333 123 3050.
Onedirect.co.uk
Skrivet av företaget
Kontaktuppgifter
Wilberforce House, Station Road, NW4 4QE, London
- 0333 123 3050
- contact@onedirect.co.uk
- www.onedirect.co.uk
4,4
Utmärkt
3 tn omdömen
Har besvarat 64 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Product was delivered as promised
Product was delivered as promised. However they will charge you the equivalent of overnight delivery for regular postal delivery,
In addition if you aren't careful, they will covertly charge your for coverage of your purchase. By automatically selecting the option after a short delay.
26 mars 2026
Omdöme utan inbjudan
Has suddenly started spamming me with…
Has suddenly started spamming me with silent phone calls from Glasgow and Edinburgh numbers.
Never heard of them.
6 maj 2026
Omdöme utan inbjudan
Svar från Onedirect
Hi Paul,
Thank you for taking the time to provide your feedback.
We're sorry for a misunderstanding that occurred, but pleased our team handled your refund request swiftly.
We hope that we have the pleasure of seeing you back in the future.
Kind regards,
The Onedirect Team
Zero Stars if I could
If there was an option to choose zero stars, I would have done so.
I ordered a product on the 8th of April 2026 and received it within five days. It was not suitable so I returned it by Royal Mail on 17th April and it was delivered back on the 20th of April.
I have since sent five emails to Francisco Vaquer who keeps replying with the same generic email saying it takes up to 2 weeks to deal with a return and refund. They have confirmed they have received the item but still no refund. I have paid for this on pay in 3 and my next payment due on the 8th May……
DO NOT USE THIS COMPANY…. THEY FOB YOU OFF AND DON’T REFUND…..
8 april 2026
Omdöme utan inbjudan
Great experience
Great experience, it was quick and easy. The VOIP phone and base unit arrived on time. It was a good competitive price and it works fine.
24 april 2026
Svar från Onedirect
Hi Mary-Ann,
Thank you for sharing your experience with us.
It is wonderful that you had such a brilliant experience with Onedirect.co.uk.
We are delighted that you found our ordering process quick and simple. It is fantastic that your VOIP phone and base unit arrived punctually and that you were pleased with our competitive pricing. We are thrilled that the equipment is working perfectly for your needs.
We hope that you will return for anything you might need in the future.
All the best,
The Onedirect Team
Svar från Onedirect
Hi,
Thank you for your kind comments.
It’s wonderful to know you had such a seamless experience with us.
We’re thrilled you appreciated our team’s communication and the speed of your delivery. Ensuring timely service is something we always strive for and we’re glad it contributed positively to your order process.
We look forward to welcoming you back and are here for anything you might need.
Best wishes,
The Onedirect Team
Unhappy
No problem with the products or the prompt delivery with regular updates on the order.
However, I primarily went to Onedirect as they were the only supplier of replacement ear buds for my Poly Voyager 60 . Having selected the item into my basket, I went to checkout. I was surprised that I couldn't check out until I spent a minimum order value. Because I could not find another supplier, I felt I had no choice but to add a pair of ear defenders that took my basket value just beyond the minimum order value.
After delivery, VAT, my total came to over £43 for a £12 product.
Although I cannot fault the company on quality or delivery, I was left feeling cheated to get the item I wanted
9 april 2026
Svar från Onedirect
Hi Richard,
Thank you for your detailed feedback.
We’re very pleased to hear that you were satisfied with the product quality and delivery. However, we’re sorry to learn that the minimum order requirement caused frustration. This policy is in place to help us maintain efficient operations and service standards, but we understand how it may feel limiting in situations like yours.
We truly appreciate your comments and will take them into account as we continue to review our processes.
Kind regards,
The Onedirect Team
I did leave a 1 star review because I…
I did leave a 1 star review because I did think the company deserved it, eventually I managed to get in touch with someone the man was very helpful & sorted the problem out quickly
13 april 2026
Omdöme utan inbjudan
Svar från Onedirect
Hi Kate,
Thank you for your review. We’re sorry for the difficulty you experienced at first, but we’re glad you were able to reach a member of our team who could help and resolve the issue promptly. Your feedback is very important to us, and we appreciate you updating your experience.
Kind regards,
The Onedirect Team
Good range of products and keen prices
Good range of products and keen prices. Helpful advice and quick delivery. Used 3 times over the last few weeks and been happy with each of our orders.
20 mars 2026
Svar från Onedirect
Hi Matt,
Thanks for your review!
It’s fantastic to hear you’ve had such positive experiences with Onedirect.
We’re pleased our product selection met your needs and that you found the pricing competitive. Our team works hard to ensure helpful guidance and swift dispatch, so we’re glad these aspects stood out across your orders. Your repeat custom is the best endorsement we could ask for.
We look forward to seeing you again.
Kind regards,
The Onedirect Team
Super quick turnaround on both email…
Super quick turnaround on both email quotes and delivery!
20 mars 2026
Svar från Onedirect
Hi Katie,
It is a pleasure to receive such positive feedback.
It’s wonderful to hear your experience with Onedirect.co.uk was so smooth.
We’re thrilled you appreciated our quick processing of your email quotes and the speedy delivery.
Our team takes pride in ensuring orders are handled efficiently, and we’re glad this made a difference for you.
We look forward to seeing you again.
All the best,
The Onedirect Team
Svar från Onedirect
Dear Arad,
It is a pleasure to receive such a positive rating from a customer.
We are thrilled to hear that you were pleased with our service and the prompt attention you received.
Providing efficient and reliable support is at the heart of what we aim for with every order.
We are looking forward to your next visit!
All the best,
The Onedirect Team
Service was spot on!
17 mars 2026
Svar från Onedirect
Hi,
We appreciate your positive feedback.
It’s wonderful to know that your experience with us was seamless.
We appreciate you choosing Onedirect for your telecoms needs and trust you found our range of products, from phones to conferencing systems, met your expectations.
We hope you enjoy your purchase and that we see you again soon.
All the best!
The Onedirect Team
Perfect and very quick service
Perfect and very quick service. Delivery on time and efficient
13 mars 2026
Svar från Onedirect
Hi Kevin,
Thanks for your review!
We are thrilled to hear your experience with us was smooth and efficient.
It's wonderful to know our team's efforts in ensuring timely delivery and hassle-free service met your expectations. Your recognition motivates us to maintain the high standards we strive for every day.
We are here for you when you need us next.
Kind regards,
The Onedirect Team
Excellent Service
Having used Onedirect for many years, I would happily recommend the company for their products and good prices. Sean Murtagh has always provided excellent customer service and is extremely helpful.
16 mars 2026
Omdöme utan inbjudan
Svar från Onedirect
Hi Pat,
Thanks for your great feedback.
We are delighted that you continue to trust us for your telecoms needs. It’s wonderful to know our efforts in providing quality products at reasonable prices have made a lasting impression.
Sean and our entire team take pride in delivering helpful, efficient service. Your acknowledgment of our commitment means the world.
We look forward to seeing you again in the future.
Kind regards,
The Onedirect Team
Product finally arrived
Not the easiest process after two failed delivery attempts but finally got my radios today. Much harder work than anticipated though.
3 mars 2026
Svar från Onedirect
Hi Steve,
We were a little surprised by your review, as one of our agents has been in continuous contact with you regarding your order.
According to our records, two delivery attempts were made, but both failed because no one was available at the address to receive the parcel. As a result, the parcel was returned to us.
You later informed us that you would not be in the country and asked if we could arrange the delivery for today. As requested, we rescheduled the shipment and resent the parcel to you without charging any additional delivery fees. According to the tracking information, the parcel has now been successfully delivered today.
If you have any further questions or need any assistance, please feel free to contact us and we will be happy to help.
Kind regards,
The Onedirect Team
Excellent All Round!
Excellent service from 1st contact to delivery. Highly recommend this Company. I dealt with Wesley Bone & Lauren Gough. Both very professional & extremely helpful & most importantly for me answered my emails immediately.
28 februari 2026
Svar från Onedirect
Hi Carol,
Thank you for your kind feedback.
We’re thrilled that your experience with us met your expectations.
It is a pleasure to hear how Wesley and Lauren provided prompt and attentive support throughout your order process. A quick response is something we take pride in and we’re glad it made a difference for you.
We look forward to seeing you again.
With renewed thanks,
The Onedirect Team
Svar från Onedirect
Hi Janet,
Thank you for this review.
It's wonderful to hear that your experience with Onedirect.co.uk met your expectations.
We appreciate your kind words about our service and the efficiency of our delivery process. Our team is committed to providing quick and reliable solutions, and it’s always motivating to know we’ve hit the mark.
We look forward to seeing you again!
Best wishes,
The Onedirect Team
Very friendly and professional and the…
Very friendly and professional and the service was quick and easy
26 februari 2026
Svar från Onedirect
Hi Roliver,
Thanks for such great feedback.
It’s wonderful to hear that you had a positive experience with us. Your recognition of their efforts means a great deal.
We look forward to welcoming you back.
All the best!
The Onedirect Team
Very poor
Very poor.
Not convinced the phone works and one direct refused to accept it being returned.
10 februari 2026
Svar från Onedirect
Hi Jonathan,
Thank you for your review.
As we explained by email, we are unable to accept returns for products that are not complete and do not include their original packaging, even if the product itself is working. The item needs to be resold, and without its original packaging and full contents it cannot be sold again.
We appreciate your understanding.
Kind regards,
The Onedirect Team
Svar från Onedirect
Hi,
Thank you for your feedback.
It’s fantastic to hear you had such a positive experience with Onedirect.co.uk.
We’re thrilled our team could assist you effectively and that our commitment to quality service made a difference. Knowing you value the support we provide motivates us to keep delivering our best every day.
We hope to see you again soon.
Take care,
The Onedirect Team
Detta är Trustpilot
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