One Direct Insurance  Omdömen 

excellent service

Shanice B Via the live Chat Sorted out my request very efficiently. i am very happy with her service.

The experience has been great! Service was superb from Jack, who made everything clear in communicating so thank you again!

I have just had a really good experience online with chanice, so helpful and experienced with my enquiries, made my task so much easier talking with her that nothing fazed my judgement making my decision, one again thank you Chanice.

So far so good – whenever I've had an issue, Shanice B has been on chat and solve things QUICKLY. I thought I'd be on chat for ours, but Shanice B is super quick at resolving issues. Very happy, no complaints.

Got great help from Shanice via the online help to quickly and easily change my registration details so the policy was updated and corrected in less than a couple of minutes. Shanice was super helpful and polite and sorted my problem with no fuss. Thanks

Perfect experience from Shanice who quickly answered my question and gave me good advice as to how else I might meet my need. Although I wasn't able to get what I needed, the whole process worked well and I clearly understand what I might do next.

Had a quick question about my new policy, Abbie T was very helpful and quick to reply. Top service, go Abbie T!!

I was able to cancel within two minutes on the chat. Because I couldn’t access ‘cancel’ on the site I assumed I would be in for a nightmare. I wasn’t. Shanice sorted it in seconds. Obviously you lose the set up fee and pay for the insurance you use, but the process itself couldn’t be easier. I will use these guys again. Austyn.

Shanice was very prompt and answered my query straight away. Thanks

Shanice was very helpful online to make the necessary changes for my car registration and she also sold me an upgraded breakdown cover ( very nice breakdown of what she sold me , which is a necessity if you drive an EV ). Over all, she was very pleasant during the chat session and you can tell that she knows her stuff.

Shanice was extremely helpful would highly recommend

Shanice was very helpful from the start and was swift in resolving my query. Easy live chat resolution. Thank you

shanice was effective and efficient

Just wanted to say thank you for Shanice for her assistance towards the issues I was having online in regards to changing my car registration to my new private one.

Shanice was very polite and helpful. Although in a live chat felt like we were having a face to face conversation. I am sure she would brighten your day over the phone.

Thanks again Shanice

If I could give 0 stars I would. I contacted the company that provided service: One Click (One Protect Insurance and this company, One Direct, the payment company on the card payment, all three have been in touch on this matter!!) and cancelled the policy via the company i signed up with chat. Unfortunately you can't speak to a human on the phone and the chat confirmed sorry you are going and confirmed cancellation. It should have been the end of it!! Bearing in mind, that they had continued my policy and taken money, without a new quote or any letters/emails, which was twice the previous years amount. As a vulnerable disabled person, a carer looks after this side of things for me, and at the time of renewal I had been in a bus accident, as soon as I was well enough I alerted my carer to the issue. After cancelling my direct debit with my bank as I had contacted them on my account, they tried to use an old bank card to take over £90 off my account, fortunately I don't have that much in that account, but suffered charges for insufficent funds. I contacted them this morning first thing via the chat to be presented with a bill, which will all the figures given made no sense, including broker fees, office fees, etc. I got my carer to pay as my UC doesn't go in until Monday. How I am going to eat with this bill I do not know, for no insurance that I have already sorted at half the price when I cancelled with this company. They say its their brokerage and office cancellation fees, which equate to 2 years of cover costs wise in one go. I wonder if they were going to try and get me to stay with them with those costs and probably if they had informed me of this at cancellation I would have toughed it out for another year with them but when I cancelled I arranged another insurer to cover me. When my carer paid and when looking at the receipt it said a different amount and motorcycle insurance, well if I get on a motorbike EVER it would be a miracle as a disabled person, but was concerned that at some point this company would say we had payment for your bike insurance not your household one and were they going to chase me for 20p, the difference to what the bill was and very kindly Jasmine said "we wrote off the 20p"... as if I was going to be over the moon with the £90 cancellation cost less 20p... they were very reluctant to correct the receipt to reflect the household insurance payment. BEWARE any vulnerable customers in particular. DO NOT USE ANY OF THREE COMPANY NAMES THEY HIDE BEHIND!!

Shanice B was very helpful and quickly responded to my query. Thank you Shanice B

Good customer service

Shanice was very quick, polite and informative. 5stars

Shanice B was really helpful. 10/10 customer service