Next Energy UK Omdömen 

Absolute joke of a company. Parents boiler is 30+ years old. Had a Next Energy surveyor who recommended a new boiler be fitted only now to be told it can’t be replaced on the scheme. Surveyors obviously have no clue about what they’re doing. Would not recommend to anyone. I wish I’d have read these previous reviews before involving my 89 year old dad in this.

Had an appointment as per below:

Hi, as discussed on the phone, I can confirm your new appointment is booked in for Monday 25th 12-3PM. The surveyor will be called Mark.
Thanks
Next Energy

It was a no show, so I emailed them on their ‘info at’ address and as yet no reply there either.
Now checking reviews here, I think I’ll give them a miss myself.

Worst company ever to deal with - whole lot of them
Cowboys .
Work started at our house November 2021 - badly fitting pipe work caused extensive damage to kitchen and ceiling - repair job a botchup . Katie ( office - no auth or experience to know anything about a boiler fit /pipework suggested not their issue - pipework down to us and get Worcester boiler company out of it doesn’t work properly , which we did , subsequently confirmed pipework a disgrace !! “Get back on to fitters “which we did .
Still having problems up till now - and they do not care at all .
Pleasant chap mark Williams suggested “ oh well the condenser pipe is plastic , prone to break and leaks “ what !!! Steve McCoy - engineer (lol ) , suggested someone may have knocked the pipe - oh like the borrowers who live in the linen cupboard !! , - also not interested - out of warranty he said. The problem with the boiler and pipework has been there from the get go .
Currently in the process of reporting these cowboys suggest everyone do the same to gas safe .
Beware don’t ever use . Govt need to be made aware of them- especially as they are making money on the back of scheme funded by the govt .

Couldn’t be bothered to turn up at pre arranged time.

Installation was fine, however, six months downline boiler had a problem and their customer service was absolutely awful.. The original fitters who came to check the boiler were deeply unpleasant, arrogant bordering on aggressive. Got another company to repair the Worcester Bosch boiler and stuff the guarantee. Wouldn't have Next Energy anywhere near the house again.

Absolutely awful !!

Next Energy (Liverpool) fitted a new boiler for us.

Since installation, we have had nothing but problems.

The system is still NOT working properly and every issue takes days or weeks to resolve.

The fitters who come are very pleasant, but we still do not have a fully functioning boiler or heating.

Work commenced on 13th December 2021, and here we are on 16th January 2022, with a broken boiler and no heating upstairs whatsoever.

This is not the first time that we have been without heating with Next Energy, and today, there is NO emergency telephone number that will get to speak to anybody. Every telephone number just asks to leave a message.

This is totally unacceptable and a disgrace.

If you have the opportunity to use a different company, DO NOT use Next Energy if you want sensible timely support, or a working system fitted within a month!