Next Energy UK Omdömen 

Next energy fitted my elderly parents boiler and done a brilliant job.would highly recommend.any concerns they call out straight away.fantastic service.

Nicky from next energy was brilliant, if there where any problems she'd always arrange to come out and speak to me and address them with me.

Next Energy were amazing they came at the time they said, fitted the new boiler and removed the old one. The engineer was extremely polite and a credit to the company. He explained the controls and the timer and made sure I knew how to work the timer. I want to say a big thank you to the staff of Next Energy for making this such a smooth experience.

Retrofit works to my property commenced 2024 and finished 2025.
The experience was like living in a building site. The main issue lies with your sub contractors. I was finding mess not cleaned up after jobs, I’ve had to repaint and re plaster most walls in the house due to scuff marks/holes in the walls/bits of plaster left on the walls. Some workers turned up at 7 am knocking at the door, sometimes not even bothering to knock to let me know they were commencing work, instead opening the back garden door without my knowlage that they were on the premises? I’ve got pets that could have been in the garden with the door open! Some workers were asking to use my electric supply on several occasions. I am still finding large nails in the soil months after work had finished. I think Some common courtesy and communication is required.
Staff at next energy were quick to respond to any queries and eventually get them resolved, although I did feel somewhat pressured by staff to rectify my review making me feel guilty? I was lenient enough to discuss and change from a 1* to 3* then given an untruthful response from them which I’m quite disgusted with. In my opinion if I’m not happy with a service then it’s my right to review accordingly. I have a feeling I will need to contact them in the near future to rectify their half baked work 🙄

Professional team so happy with all dealings nothing was too much trouble and very friendly ,would recommend to anyone, looking forward to a cosy winter

Recently had a boiler installed under the Liverpool boiler scheme, after months of my boiler being broken I contacted Next Energy and spoke with Danny who was a great help. My boiler was installed within days, very happy with my experience and would definitely recommend next energy.

New boiler installed by next energy is great
Installed by engineer who did everything throughly and was considerate to my health and pets
Thankyou

Excellent workmanship from start to finish

I recently had a boiler installed. After what I thought would be a long stressful process turned in to quick and easy. Applied and boiler was installed with in 7 days. All of the lads that come to site were amazing and very polite. Customer service was amazing and I couldn’t recommend this company enough.

Next Energy recently attended my property and installed loft insulation, With being elderly I had my doubts whether to proceed or not, would there be mess etc, I could not of been more wrong, From the first phone call booking a survey with a lovely lady called Andrea to the install taking place within a week was amazing, the loft installers turned up on time, They were very polite and professional they respected my home by cleaning up they fully explained all the new ventilation that was installed in my home, I am very pleased and would highly recommend Next Energy for future works,

I had internal wall insulation fitted and can really tell the difference already so happy i should save on my energy bills

everything was explained thoroughly before the works started and the engineers were very polite throughout the install, highly recommended.

The work that was carried out on my property by Nex Energy was external cladding insulation. I would like to say, the standard was first class from the workman with the removal of old pipe work,replaced with new pipes and guttering. Had electrical work , workman were friendly and always cleaned up after each day . Would highly recommend this company,

I had work carried out under a local grant, from getting my survey to all the works being completed it was a great experience.

everyone who visited my property treated it with respect, was polite and professional.

Quick and tidy. No mess left and the lads who installed the boiler were friendly and professional.

They’re trying to bill us for a period of time where we weren’t in the property. This is ridiculous

Next Energy flooded my Grandparents living room. Blocked their window. Added triphazards to their garden.

Next Energy, from Director Level, to grunt level in customer service are an absolutely as incompetent, negligent, uncaring company.

They have called five (and counting) serious safety hazards in my vulnerable grandparents house, which, they're completely ignoring now.

Their complaints policy refer to the wrong ombudsman, and, their customer support just make up whatever they want with AI Tools - I assume they've had AI tools make up their complaints policies and escalation routes too.

We're being left with no way to escalate this above Next Energy, and, their incompetent, reckless Head of Warm Homes Delivery has been aware of the latest safety hazard for weeks at this stage, and, they're just sweeping it under the rug.

Every single person I have had the displeasure of dealing with Next Energy has been morally bankrupt and devoid of care and morals.

"5-star review for Next Energy!

I recently had the pleasure of working with Next Energy, and I couldn't be more impressed! From start to finish, their team was respectful of our space and belongings. They arrived promptly and worked efficiently to complete the loft insulation, extractor installation, and wall installation. The team was clean, well-organized, and truly professional.

What sets Next Energy apart is their commitment to quality and customer satisfaction. They're not just installers; they're experts who genuinely care about helping homeowners save money on energy bills and feel more comfortable in their homes.

It was a pleasure having them in our home, and we greatly appreciated their professionalism and expertise. Thanks to their expertise and government-backed schemes like ECO4 and GBIS, we were able to access funding and enjoy a more energy-efficient home. They are the only people I would trust in the future. Highly recommended!"

The guy who came out to survey was great made me feel at ease - I was really worried about the whole process but once he came he really made me feel better.
Following my retrofit I had an asbestos server done at my property and the guy who came was also amazing, really polite and approachable nothing was too much trouble and didn’t mind answering my questions.
So far my experience with next energy has been great 👍

Awful company,no interest in resolving problems of their own making,tried to fob us off on numerous occasions, promise to call you back and don't, inept and rude.