Nectar Omdömen 27 978

I’ve had one of the worst customer service experiences I’ve ever encountered with Nectar.

On 19 March, I updated my login password and saved it on my phone. Shortly after, I tried to manually link my British Airways Avios account, but it wouldn’t work. I contacted customer support and they managed to link it for me.

However, on 20 March, after updating the app, I was suddenly logged out. When I tried to sign back in, my password was no longer accepted. When I attempted to reset it, I was told my account was locked.

I contacted customer support again and was told that the only solution was to transfer my account to a new account number. I questioned why this was necessary, but was assured that this was the only fix and that a new card would be sent to me.

After waiting a week without receiving anything, I contacted them again. After the Easter holiday, I finally received not one, but two cards — both with my old account number, which completely defeated the purpose.

I then spent another two hours with customer support, who admitted the cards had been sent incorrectly and told me to wait another 5–10 days for a new one.

When the new card finally arrived, I again spent hours with support following their instructions. I was specifically told to register a new account (not sign in). However, when I attempted to register, the system immediately told me an account already existed and redirected me to log in — which I still cannot do because my password cannot be reset due to the account being locked.

To make matters worse, support escalated the issue to IT and even asked for my IP address, which is completely irrelevant. I have already tried multiple devices, Wi-Fi networks, and mobile data, and the issue persists.

Now I am being told to wait up to 28 days for a resolution.

This is unacceptable. A simple account access issue has dragged on for weeks with no solution. The system is clearly broken, and the support team appears disorganised, inconsistent, and unable to resolve even basic problems.

I also attempted to create a new Nectar account with a different email to link my Avios account, but was told this is not possible due to the email mismatch. When I asked for help, I was simply told to contact British Airways instead, with no effort to understand or resolve the situation.

Overall, this has been an incredibly frustrating experience. Nectar’s system and customer support are among the most unhelpful and least customer-focused I have ever dealt with.

Nectar customer advisors contradict each other! I was told that I would receive an e voucher as I had been unable to redeem my Nectar points in store & the checkout informed to contact Nectar which I did by live chat. I was informed that the e voucher would appear in my Sainsbury's account in 7 days - it did not. Contacted Nectar by live chat a second time, was told to contact Sainsbury's. Did as told, Sainsbury's inform me they can't help. What the dickens has happened to Sainsbury's & their customer service - it's non existent!

Website is buggy. Customer service is one of the worst. A new card (replacement) sent as "priority" takes 10 working days to arrive... First got lost... 30 days and waiting... Not impressed at all.

Purchased an item from Apple via Nectar Online site. No problem with the item but when Nectar emailed me with the points gained they were wrong. This was bought within the 6x promotion. Their email showed a purchase price of £100 cheaper than the actual invoice total. So I went through to the Nectar “Help” centre, if ever there was a statement that fell within the Trade description act! The Indian staff member blamed everyone but Nectar and said she couldn’t do anything even when I said I would send a copy of the invoice I had paid. Obviously the “Help Centre” staff have a script they follow, which doesn’t include common sense !

My nectar card was hacked whilst I was out of the country and 7500 points was taken. I reported it immediately I got an email advising of the transaction. I was told I would get a new card and the missing points would be returned. This was over 2 weeks ago and I am still waiting.

My nectar prices and points have gone from multiple, relevant offers to a small handful of things I never buy. The helpline are worse than useless. I’ve tried explaining this to 5 different people and they promise an email with a resolution which then asks me for a receipt so they can look into my ‘missing points problem.’

Nectar Canvass has made it easier to collect points in exchange for cash. I find the surveys reward my time better than alternative sites.
Using a nectar card at Sainsburys has saved me alot of money.
I find the nectar website easy to use.

Went to login in on the app - and they no longer recognise my login. Won't shop at places who don' thonour their commitments so I left the trolley in the aisle and went to lidl

Stole my points. Managed to get them back. Can’t spend my points so they’re still stolen. Reach out for help and deflected.

If I could give no stars I would
Dreadful app and I will no longer be shopping at Sainsbury unless I can have a real card instead of the app as I can’t afford full price in there
Tesco Clubcard and the Iceland apps would both get 5 stars so sort it out for Sainsbury’s will you Nectar?

I do not think the Nectar points for money off petrol are fair.
I have a small car with a small engine. I never spend enough filling up my petrol tank to qualify for the petrol coupons. Often you are expected to spend over a certain amount on petrol to use the voucher.... not very fair at all.
A few days ago I spent £140 in Sainsburys store. At the time I didn't need petrol. Today I filled up my tank. I tried to use my Week 2 voucher for 6p off per litre of fuel and it wasn't accepted. It seems you have to get your food shop and petrol on the same day in order to use the coupon. That doesn't make sense to me because the two don't always tally.
Why do Sainsburys have to make it so difficult to get money off fuel?

I now believe Nectar discriminates against people that do not have the app. Today is the third time that I have tried to use my Nectar to take money off in Sainsburys Local and it gives a reason on the screen about downloading the app. The old way worked fine, you have points you use them by swiping your card and inputting how much you want to spend etc. This time I did not buy the items in Sainsbury I left and went to Tesco and will continue to do this. Sainsburys loss.

They just cancelled my nectar card, just like that for no reason. They were crap anyway, and I had over £11 in points and now they just cancelled it. Absolutley disgraceful. I think it was a vindictive representative. Never trust nectar again!

Triple points didn't give me triple points! Not even double. Checked terms and conditions, and I should have qualified for triple. Complete scam.

Don't expect to get your necter points when you shop though their app, your follow the correct procedure to go though to Ebay, buy your product and no points added to your account, no email from them saying how many points you have accumulated either, their lastest scam was the promise of 250 points
No good phoning the indian call centre as they are just as useless.

Worse and worse ...very often not working ,don't receive discount for items ,customers service poor ,will stop using it if its not working as should ,when I scan the items I expect with the offers ,simple

Nectar are an absolute disgrace I got an online offer for valentine's day saying if I activated the offer and used my card in-store id get 4000 points,I activated it and used my card next day but my pints are not added I was told as this was a promotion it takes 30 days for them to be added but they would be added,they were not added now after almost 8 weeks and various ex uses I gave been asked if I have the receipt for my purchase,it's an absolute disgrace they should be able to prove I activated the offer online and are refusing to honour it I am very angry at this and I will be emailing the CEO about this

If I could give this company zero rating I would
I attained my points mostly through Sainsbury’s power
I got my last points added in January 2026 then suddenly stopped I got in touch With Power company and they passed on my info stating it was Nectar problem. I got absolutely nowhere with them told them to cancel card and give points to charity shocking customer service

offering bonus points to chstge your car in feb and match
did not happen proved my purchases four times
explained terminally ill and easier to phone no response truly disgraceful

Having received an email from customer support advising that my Nectar card may have been used fraudulently, I called the help line & was connected to a very helpful man called Syed. He advised me how to proceed & talked me through the stages necessary to resolve the issue.
He deserves a 5*+ review.