It was great experience with them . I received services easily like on my tips. Whenever I had a questions they responded me quickly and quiet helping. Also people said insurance claim takes 5-6 month... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Having had my car for over 12 years accident free I was a bit overwhelmed and unsure what to do. After calling my insurance company I was contacted by Nationwide Accident Hire Ltd and after explaining... Se mer
At first they where helpful , but as weeks rolled on I was constantly calling which took up most of the morning chasing my payment as a small bump to the back end of my car resulting to a total write... Se mer
Företaget har svarat
Very good staff. Very friendly and professional claim handlers. My claim was processed Very quickly and effectively. The quickest ive ever known. Customer service is spot on and claim times are quic... Se mer
Företagsinformation
Skrivet av företaget
Nationwide Accident Hire is a premier provider of accident management and vehicle hire services throughout the UK. We specialise in supporting individuals and businesses involved in non-fault accidents, ensuring that they remain mobile while their vehicles are being repaired. With a comprehensive fleet of hire vehicles and a customer-first approach, we tailor our services to meet the unique needs of each client. Our commitment to transparency, compliance, and excellence is reflected in our rigorous adherence to industry standards, with regular audits to ensure we consistently deliver the highest level of service. At Nationwide Accident Hire, we understand the inconvenience and stress that can come with an accident, which is why we focus on making the process as smooth and hassle-free as possible. We are dedicated to continuous improvement, driven by the valuable feedback we receive from our clients. This commitment allows us to refine our services and maintain our position as a trusted and reliable partner in accident management and vehicle hire. Your experience with us is important, and we strive to ensure that it is positive, efficient, and meets your expectations every step of the way.
Kontaktuppgifter
901 Merlin Park, Ringtail Road, L40 8JY, Burscough, Storbritannien
- 03333444303
- hello@nationwideaccidenthire.com
- nationwideaccidenthire.com
4,4
Utmärkt
578 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 72 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Jack was amazing from start to finish
Jack was amazing from start to finish, he made the whole process so much easier and stress free.
28 juli 2026
Svar från Nationwide Accident Hire Limited
Thank you very much for your great review and kind words.
We will make sure that the handler you have mentioned is aware of how they dealt with your claim to make sure they keep up the great work and assist our other clients in the same way.
Thank you for using Nationwide Accident Hire.
Provided me with a good car and went…
Provided me with a good car and went through everything that I needed to know beforehand
27 juli 2026
Svar från Nationwide Accident Hire Limited
Thank you very much for your great review and kind words.
We will make sure that the team are aware of how they dealt with your claim to make sure they keep up the great work and assist our other clients in the same way.
Thank you for using Nationwide Accident Hire.
From start to finish staff was flawless…
From start to finish staff was flawless made things easy many thanks
27 juli 2026
Svar från Nationwide Accident Hire Limited
Thank you very much for your great review and kind words.
We will make sure that the team are aware of how they dealt with your claim to make sure they keep up the great work and assist our other clients in the same way.
Thank you for using Nationwide Accident Hire.
Professional and efficient
Jack Wright kept me up to date and was very helpful and professional, quick and efficient process throughout
23 juli 2026
Svar från Nationwide Accident Hire Limited
Thank you very much for your great review and kind words.
We will make sure that the handler you have mentioned is aware of how they dealt with your claim to make sure they keep up the great work and assist our other clients in the same way.
Thank you for using Nationwide Accident Hire.
Really good service definitely deserves…
Really good service definitely deserves 5 stars
24 juli 2026
Svar från Nationwide Accident Hire Limited
Thank you very much for your great review and kind words.
We will make sure that the team are aware of how they dealt with your claim to make sure they keep up the great work and assist our other clients in the same way.
Thank you for using Nationwide Accident Hire.
More than helpful…
Helpline staff were more than helpful when dealing with the accident, organising recovery of the vehicle, the courtesy car and eventually the payment for the written off car. Cannot recommend enough - very professional and kind in this very stressful situation.
16 juli 2026
Svar från Nationwide Accident Hire Limited
Thank you very much for your great review and kind words.
We will make sure that the Team you have mentioned is aware of how they dealt with your claim to make sure they keep up the great work and assist our other clients in the same way.
Thank you for using Nationwide Accident Hire.
Avoid at all costs
I had an accident on 7tg July, and amidst stress and panic following the accident, I googled my insurance phone number allianz, on Google they appeared as my allianz.com making me believe I was dealing with my insurance. They made the recovery of my vehicle and failed to provide a courtesy car or take me to a safe place as stated on my policy. So didn't make a big deal about getting uber home, next day I called my insurance and that's when I was told at no point I spoke to my insurance. But instead nationwide and I was basically scammed. At no point was I made aware that I was not talking to my insurance. But not only that they now have my vehicle in storage, incurring daily charges. My insurance has took over the claim, and paid the invoice they asked for of £906. Yet they keep claiming they haven't received it any payment, make zero effort to investigate, despite allianz providing proof of statements and transactions.
It's been 13 days now I have been calling every day and emailing, staff especially Matt are extremely unprofessional, they just hang up the calls when asked hard questions.
Seriously avoid this company at all costs. They have been a nightmare to deal with. I have also submitted a complaint numerous times to their email cs@nationwidehire wich I've heard no response.
Im just waiting for the 8 weeks to pass where I can then escalate it to financial ombudsman, and trading standards for possible scam.
All reviews posted below explain very similar situation, and they still haven't improved their services, just shows how much they care.
UPDATE:
their reply below clearly says it all, they have found my case but seems to not know anything at all. They state they don't advertise on Google and have partners who have strict procedures in advertising but yet, the link I clicked literally had a dot separating words, on the website making it look like I was clicking on allianz. Plus many other reviews state the same, therefore that reply regarding that is very ignorance.
Regarding the release of my vehicle payment was done on the 17/07/2026 of £900+ I provided proof of payment such as statements, yet I have recorded calls and emails from the 18th 19th and 20th stating they have not received payment and wouldn't release the vehicle but yet wouldn't show me proof otherwise.
Regarding the complaint
There has been two complaints submitted, it doesn't surprise me you state you haven't received them, clearly shows their ignorance. I have everything recorded and on emails, therefore I'm. Just waiting for the 8 weeks in order to escalate to the financial ombudsman.
Not even an apology they ended up with, so my review stands. Ignore at all costs
7 juli 2026
Omdöme utan inbjudan
Svar från Nationwide Accident Hire Limited
Thank you for your comments. We have now been able to identify your claim and have reviewed the points raised in your review.
We would also like to clarify some of the statements made.
Nationwide Accident Hire does not advertise on Google. Instead, we receive referrals from reputable referrers who promote non-fault accident claims on Google and other online platforms. These partners must comply with strict advertising and regulatory standards, and search results can vary depending on the keywords used, time of day, and other factors. The choice of which number or service to contact ultimately rests with the user.
Nationwide Accident Hire is an independent company providing replacement vehicles and support services following non-fault accidents. Our aim is to ensure customers avoid unnecessary financial losses, such as paying an insurance excess or risking their no-claims discount, by guiding them through the appropriate route for recovering their losses. We identify ourselves at the start of claim and explain who we are and how we operate and that we have no affiliation to any insurance company.
Pursuing a claim through the at-fault party’s insurer, rather than your own, offers notable advantages. This approach protects you from paying an excess and prevents any negative impact on your no-claims discount. These are key benefits of the service we provide and are designed to make the claims process as straightforward and cost-effective as possible.
We also actioned the release of your vehicle at the first instance you requested and the delay was due to no response from your chosen party to deal with the claim.
We are yet to receive any formal complaint.
We trust this clarifies the situation and addresses the concerns raised in your review.
Nationwide Accident Hire Team
After someone reversed into my…
After someone reversed into my daughters car and ringing back and forth for a couple of weeks my daughter was feeling very deflated with the whole situation. We then spoke to a lovely fella by the name of Stephen Scott who was absolutely fantastic and put the smile back on my daughters face. Stephen is a credit to your company, absolutely nothing was too much trouble for him and made this experience so much better. Thank you Stephen 😊
20 juli 2026
Omdöme utan inbjudan
Svar från Nationwide Accident Hire Limited
Thank you very much for your great review and kind words.
We will make sure that the handler you have mentioned is aware of how they dealt with your claim to make sure they keep up the great work and assist our other clients in the same way.
Thank you for using Nationwide Accident Hire.
Great service
10 juli 2026
Svar från Nationwide Accident Hire Limited
Thank you very much for your great review and kind words.
We will make sure that the team are aware of how they dealt with your claim to make sure they keep up the great work and assist our other clients in the same way.
Thank you for using Nationwide Accident Hire.
Friendly service
Friendly service, very helpful providing information and getting it done quickly.
Thanks nick
9 juli 2026
Svar från Nationwide Accident Hire Limited
Thank you very much for your great review and kind words.
We will make sure that the handler you have mentioned is aware of how they dealt with your claim to make sure they keep up the great work and assist our other clients in the same way.
Thank you for using Nationwide Accident Hire.
A good experience
Everything went smoothly, and quicker than I anticipated to result in a speedy conclusion All the staff were helpful, friendly and kind which helped me through a very difficult and stressful time
17 juli 2026
Svar från Nationwide Accident Hire Limited
Thank you very much for your great review and kind words.
We will make sure that the team are aware of how they dealt with your claim to make sure they keep up the great work and assist our other clients in the same way.
Thank you for using Nationwide Accident Hire.
Quick efficient service.
Quick efficient service.
The whole process was effortless from start to finish.
Looked after me very well
16 juli 2026
Svar från Nationwide Accident Hire Limited
Thank you very much for your great review and kind words.
We will make sure that the team are aware of how they dealt with your claim to make sure they keep up the great work and assist our other clients in the same way.
Thank you for using Nationwide Accident Hire.
Managed the process well & communicated…
Managed the process well & communicated effectively but comparatively slow to pay out once the amount was confirmed. The payment team need to improve to the level of the claims team to get a 5 star score.
15 juli 2026
Svar från Nationwide Accident Hire Limited
Thank you very much for your great review and kind words.
We will make sure that the team are aware of how they dealt with your claim to make sure they keep up the great work and assist our other clients in the same way.
We will make sure to take onboard your constructive feedback to make sure that our service improves in every way.
Thank you for using Nationwide Accident Hire.
Svar från Nationwide Accident Hire Limited
Thank you very much for your great review and kind words.
We will make sure that the team are aware of how they dealt with your claim to make sure they keep up the great work and assist our other clients in the same way.
Thank you for using Nationwide Accident Hire.
Svar från Nationwide Accident Hire Limited
Thank you very much for your great review and kind words.
We will make sure that the team are aware of how they dealt with your claim to make sure they keep up the great work and assist our other clients in the same way.
Thank you for using Nationwide Accident Hire.
Impersonal service with very poor communication
Overall the experience from Nationwide was straightforward and prompt. My main negative is very poor communication, emails unanswered, promised phone calls which never happened. I ended up dealing with a lot of this on my father’s behalf who is 75 years old, this was purely because they consistently failed to communicate via telephone and he doesn’t really do emails or online. Also finding out that his pride and joy had been written off by Enterprise rent a car! Because he’d not got an email communication from Nationwide. Simple message is to communicate more effectively via telephone, it’s been a very impersonal service from and just like a tick box exercise without ever stopping to think there is a person behind all this upset.
6 juli 2026
Svar från Nationwide Accident Hire Limited
Thank you very much for your great review and kind words.
We will make sure that the team are aware of how they dealt with your claim to make sure they keep up the great work and assist our other clients in the same way.
Thank you for using Nationwide Accident Hire.
Quick,straight forward and hassle…
Quick,straight forward and hassle free,thank you for the professional service
10 juli 2026
Svar från Nationwide Accident Hire Limited
Thank you very much for your great review and kind words.
We will make sure that the team are aware of how they dealt with your claim to make sure they keep up the great work and assist our other clients in the same way.
Thank you for using Nationwide Accident Hire.
Fantastic service from nationade staff
Fantastic service from nationade staff, very informative and to the point with necessary details.
10 juli 2026
Svar från Nationwide Accident Hire Limited
Thank you very much for your great review and kind words.
We will make sure that the team are aware of how they dealt with your claim to make sure they keep up the great work and assist our other clients in the same way.
Thank you for using Nationwide Accident Hire.
Svar från Nationwide Accident Hire Limited
Thank you very much for your great review and kind words.
We will make sure that the team are aware of how they dealt with your claim to make sure they keep up the great work and assist our other clients in the same way.
Thank you for using Nationwide Accident Hire.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.