It was great experience with them . I received services easily like on my tips. Whenever I had a questions they responded me quickly and quiet helping. Also people said insurance claim takes 5-6 month... Se mer
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Very good staff. Very friendly and professional claim handlers. My claim was processed Very quickly and effectively. The quickest ive ever known. Customer service is spot on and claim times are quic... Se mer
At first they where helpful , but as weeks rolled on I was constantly calling which took up most of the morning chasing my payment as a small bump to the back end of my car resulting to a total write... Se mer
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Dealing with insurance/ accidents can be very stressful and challenging especially if the other person lacks of empathy/understanding. However I was fortunate enough to deal with this great company!... Se mer
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Företagsinformation
Skrivet av företaget
Nationwide Accident Hire is a premier provider of accident management and vehicle hire services throughout the UK. We specialise in supporting individuals and businesses involved in non-fault accidents, ensuring that they remain mobile while their vehicles are being repaired. With a comprehensive fleet of hire vehicles and a customer-first approach, we tailor our services to meet the unique needs of each client. Our commitment to transparency, compliance, and excellence is reflected in our rigorous adherence to industry standards, with regular audits to ensure we consistently deliver the highest level of service. At Nationwide Accident Hire, we understand the inconvenience and stress that can come with an accident, which is why we focus on making the process as smooth and hassle-free as possible. We are dedicated to continuous improvement, driven by the valuable feedback we receive from our clients. This commitment allows us to refine our services and maintain our position as a trusted and reliable partner in accident management and vehicle hire. Your experience with us is important, and we strive to ensure that it is positive, efficient, and meets your expectations every step of the way.
Kontaktuppgifter
901 Merlin Park, Ringtail Road, L40 8JY, Burscough, Storbritannien
- 03333444303
- hello@nationwideaccidenthire.com
- nationwideaccidenthire.com
4,4
Utmärkt
576 omdömen
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Ryan has been such a great help with…
Ryan has been such a great help with helping me through the whole process, thank you so much!
2 september 2026
Svar från Nationwide Accident Hire Limited
Thank you very much for your great review and kind words.
We will make sure that the handler you have mentioned is aware of how they dealt with your claim to make sure they keep up the great work and assist our other clients in the same way.
Thank you for using Nationwide Accident Hire.
Nice And Easy
I was involved in an accident that wasn't my fault and Nick Carter from Nationwide sorted everything and I just had to sit back and wait for my payout which was spot on. I had a lovely hire car the following day and barely had to do anything other than send off some pictures of the accident which is exactly how I liked it. Thanks again to Nick Carter for making the whole thing less stressful.
1 juni 2026
Svar från Nationwide Accident Hire Limited
Thank you very much for your great review and kind words.
We will make sure that the handler you have mentioned is aware of how they dealt with your claim to make sure they keep up the great work and assist our other clients in the same way.
Thank you for using Nationwide Accident Hire.
Misleading advertising and sales tactics
I was involved in a car accident and, immediately afterwards, searched Google for the contact details for Hastings Direct so that I could report the accident.
The top result took me to:
“hastlngs-direct.insurance-accident-line.com“
The use of the insurer-specific wording “hastlngs-direct” led me to believe that I was contacting Hastings Direct. I called the number displayed on the website and went through what I believed was the process of reporting the accident to my insurer.
As a result, I provided significant personal information, as well as details and photographs relating to the accident.
It was only through subsequent correspondence that I discovered I had actually been dealing with Nationwide Accident Hire, an independent accident-management company. Their own email explicitly states that they are “completely independent” and are not connected with Hastings Direct.
They subsequently arranged for Enterprise Rent-A-Car to contact me about a replacement vehicle and told me they would instruct other companies in relation to repairs and liability.
I did not knowingly choose Nationwide Accident Hire. I was trying to contact my insurer and only discovered afterwards that I had been dealing with an independent accident-management company.
I have now withdrawn from their process and told them that I will deal directly with my insurer. I have also asked them to confirm exactly which third parties my personal information has been shared with and to stop processing or sharing my information in connection with the claim.
To be fair, the individuals I dealt with at Nationwide were helpful and courteous throughout my interactions with them. My complaint is not about the way their staff treated me; it is about the method by which I believe Nationwide obtains customers.
Using an insurer-specific URL such as “hastlngs-direct.insurance-accident-line.com” when someone is searching for their insurer — particularly immediately after an accident when people are understandably stressed and simply trying to contact their insurer — creates a strong and misleading impression that they are dealing with that insurer.
In my case, that impression directly resulted in me providing personal information and accident details before I understood who I was actually dealing with.
I have reported the website to the NCSC and the Advertising Standards Authority.
I consider it unacceptable for a company to obtain customers through a marketing approach that, in my experience, creates a misleading impression about who the customer is contacting. People involved in an accident should be able to search for their insurer without inadvertently being diverted to an independent accident-management company without this being made clear from the outset.
I would strongly recommend that anyone involved in an accident contact their insurer directly using the contact details on their policy.
28 augusti 2026
Omdöme utan inbjudan
Svar från Nationwide Accident Hire Limited
Thank you for your comments. We have now been able to identify your claim and have reviewed the points raised in your review.
We would also like to clarify some of the statements made.
Nationwide Accident Hire does not advertise on Google. Instead, we receive referrals from reputable referrers who promote non-fault accident claims on Google and other online platforms. These partners must comply with strict advertising and regulatory standards, and search results can vary depending on the keywords used, time of day, and other factors. The choice of which number or service to contact ultimately rests with the user.
Nationwide Accident Hire is an independent company providing replacement vehicles and support services following non-fault accidents. Our aim is to ensure customers avoid unnecessary financial losses, such as paying an insurance excess or risking their no-claims discount, by guiding them through the appropriate route for recovering their losses. We identify ourselves at the start of claim and explain who we are and how we operate and that we have no affiliation to any insurance company.
Pursuing a claim through the at-fault party’s insurer, rather than your own, offers notable advantages. This approach protects you from paying an excess and prevents any negative impact on your no-claims discount. These are key benefits of the service we provide and are designed to make the claims process as straightforward and cost-effective as possible.
We trust this clarifies the situation and addresses the concerns raised in your review.
Nationwide Accident Hire Team
❌️🚩❌️🚩❌️🚩❌️🚩❌️WARNING!!!! ❌️❌️🚩🚩❌️❌️❌️🚩🚩
They change there name ever so slightly to get off the bad reviews!!!!! ❌️🚩❌️🚩❌️🚩❌️🚩 they have conned me and was rude, call centre staff full of wana be gangsters!!!!! ❌️❌️🚩🚩 if your smart CALL MIB not these!!!!!! Anyone but these, i have proof if people want to see! Service TERRIBLE! WILL END CALLS ON YOU!!! MAKE YOU WAIT 10 MONTHS PLUS!!!! TELL YOU THERES NO COST FOR HIRE CARS, BUT IF YOUR NOT SMART YOU HAVE TO PAY!!! 🚩❌️🚩❌️ SEARCH ALL BAD REVIEWS FOR THIS COMPANY!!!! LITTLE BOYS ARE RUNNING IT!!!
I dont want to contact or have any further discussion with THIS company, therefore MY REVIEW MUST STAY to help others decide instead of removing the bad negative reviews! I habe severe anxiety and i dont want to provide the details as i will feel threatened and pressured again and it will make my mental health worse! All i state in the review is what i have been through, therefore id like my review to stay on trust pilot for customers to read.
20 december 2025
Omdöme utan inbjudan
Svar från Nationwide Accident Hire Limited
Thank you for getting in contact with Nationwide Accident hire.
We are sorry to hear that you have had a bad experience with our service.
Based on the information you have provided we are unable to locate any claim of yours that we have dealt with.
If you would like to reply with your claim reference number or VRN we would be happy to look into your issues and address them appropriately.
If we do not receive any correspondence we would look to ask Trust pilot to remove the review due to spam.
Thank you we await your response.
ON HOLD FOR EVER.
Everytime I called I was on hold for a minimum of 18mins everytime. When I did finally speak to someone they said I would receive a call back by end of play that day. They never once called back. I did all the chasing calling every morning for 5 days straight to try and get an answer to what was happening. Gave me a date to collect the car on the 8th Aug. No one turned up to collect it. Told me it was going to be repaired. I then got an email from co-part saying they were collecting it as its been written off. A right f...ing mess from start to finish. I will be glad when its all over so we dont need to contact them again. Over 4 weeks so far for a very small carpark accident. That wasn't our fault. But I had to do all the work getting the information of what was happening.
25 augusti 2026
Svar från Nationwide Accident Hire Limited
We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback.
We completely understand your frustration, particularly with the difficulty you experienced getting through to us and the lack of the promised call-backs. We’re sorry that you felt you had to repeatedly chase us for updates. We are currently experiencing extremely high volumes of enquiries, and whilst our team is working hard to get through to all of our clients as quickly as possible, we recognise that this does not make the experience any less frustrating for you.
With regards to the time taken to finalise your claim, we would like to clarify that this was within the current timescales we are experiencing when dealing with the third-party insurer. Unfortunately, there are elements of the claims process that are dependent on the third party and therefore outside of our direct control. We appreciate, however, that from your perspective this understandably added to the frustration, particularly given the communication issues you experienced along the way.
We are genuinely sorry that your experience did not meet the standard of service we aim to provide. We take your feedback regarding communication seriously and will use it to help improve the service we provide to our clients.
Great service very professional and…
Great service very professional and guided me through a very stressful time
Thankyou
25 augusti 2026
Svar från Nationwide Accident Hire Limited
Thank you very much for your great review and kind words.
We will make sure that the team are aware of how they dealt with your claim to make sure they keep up the great work and assist our other clients in the same way.
Thank you for using Nationwide Accident Hire.
Svar från Nationwide Accident Hire Limited
Thank you very much for your great review and kind words.
We will make sure that the team are aware of how they dealt with your claim to make sure they keep up the great work and assist our other clients in the same way.
Thank you for using Nationwide Accident Hire.
Successful No Fault Claim
They were successful in doing what was necessary in order to win my no fault case car crash case.
14 augusti 2026
Svar från Nationwide Accident Hire Limited
Thank you very much for your great review and kind words.
We will make sure that the team are aware of how they dealt with your claim to make sure they keep up the great work and assist our other clients in the same way.
Thank you for using Nationwide Accident Hire.
They mislead and exploit and make you think you have spoken to your insurer
They do number phishing on google and pretend to be your insurer. They will say they dont and they dont advertise on google but how else does their number come up on search results like that. Ifyou google. you will see they've misled a lot of people this way. Dont recommend and make sure you get you get the correct number for your insurer. They will make it clear in paperwork they are not your insurer but the trick they pull is initially to make you think you are speaking to insurer in the first place then later you will find out your insurance company know nothing about it.
Underhand and deliberately misleading people.
They will also turn very nasty on the phone when you figure this out.
Before this they weren't great anyway communication is terrible in their general eay of dealing with things.
My insurance company says this happens a lot they are well known for it and they also delay releasing the vehicle so they can charge more storage fees. So everything about them is explotative.
Would give minus stars if I could this is a business trying to exploit and mislead and they do it to a lot of people.
Added a lot more stress to an already horrible situation and I just feel exploited and disgusted.
21 augusti 2026
Omdöme utan inbjudan
Svar från Nationwide Accident Hire Limited
Thank you for your comments. We have now been able to identify your claim and have reviewed the points raised in your review.
We would also like to clarify some of the statements made.
Nationwide Accident Hire does not advertise on Google. Instead, we receive referrals from reputable referrers who promote non-fault accident claims on Google and other online platforms. These partners must comply with strict advertising and regulatory standards, and search results can vary depending on the keywords used, time of day, and other factors. The choice of which number or service to contact ultimately rests with the user.
Nationwide Accident Hire is an independent company providing replacement vehicles and support services following non-fault accidents. Our aim is to ensure customers avoid unnecessary financial losses, such as paying an insurance excess or risking their no-claims discount, by guiding them through the appropriate route for recovering their losses. We identify ourselves at the start of claim and explain who we are and how we operate and that we have no affiliation to any insurance company.
Pursuing a claim through the at-fault party’s insurer, rather than your own, offers notable advantages. This approach protects you from paying an excess and prevents any negative impact on your no-claims discount. These are key benefits of the service we provide and are designed to make the claims process as straightforward and cost-effective as possible.
We trust this clarifies the situation and addresses the concerns raised in your review.
Nationwide Accident Hire Team
Very efficient
Very efficient, kept me Informed throughout the whole process and kept me updated throughout
20 augusti 2026
Svar från Nationwide Accident Hire Limited
Thank you very much for your great review and kind words.
We will make sure that the team are aware of how they dealt with your claim to make sure they keep up the great work and assist our other clients in the same way.
Thank you for using Nationwide Accident Hire.
Svar från Nationwide Accident Hire Limited
Thank you very much for your great review and kind words.
We will make sure that the team are aware of how they dealt with your claim to make sure they keep up the great work and assist our other clients in the same way.
Thank you for using Nationwide Accident Hire.
Handled everything for me from hire car…
Handled everything for me from hire car to third party insurance to payout. Decent trustworthy company. Communication is good but some emails went unanswered. Other than that would use again.
20 augusti 2026
Svar från Nationwide Accident Hire Limited
Thank you very much for your great review and kind words.
We will make sure that the team are aware of how they dealt with your claim to make sure they keep up the great work and assist our other clients in the same way.
Thank you for using Nationwide Accident Hire.
Excellent Company to sort out insurance claims
Right from the start, Steve Payne was very friendly and helpful He explained everything that would happen with regards my car. Which made the whole process easy for me. Steve is a credit to the company.
19 augusti 2026
Svar från Nationwide Accident Hire Limited
Thank you very much for your great review and kind words.
We will make sure that the handler you have mentioned is aware of how they dealt with your claim to make sure they keep up the great work and assist our other clients in the same way.
Thank you for using Nationwide Accident Hire.
Svar från Nationwide Accident Hire Limited
Thank you very much for your great review and kind words.
We will make sure that the team are aware of how they dealt with your claim to make sure they keep up the great work and assist our other clients in the same way.
Thank you for using Nationwide Accident Hire.
Ben was wonderful
Ben was wonderful.
He took his time to CAREFULLY explain and made sure I was following him every step.
Great guy!
12 augusti 2026
Svar från Nationwide Accident Hire Limited
Thank you very much for your great review and kind words.
We will make sure that the handler you have mentioned is aware of how they dealt with your claim to make sure they keep up the great work and assist our other clients in the same way.
Thank you for using Nationwide Accident Hire.
Svar från Nationwide Accident Hire Limited
Thank you very much for your great review and kind words.
We will make sure that the team are aware of how they dealt with your claim to make sure they keep up the great work and assist our other clients in the same way.
Thank you for using Nationwide Accident Hire.
Nick Carter
Nick Carter, helped the process run well in an otherwise difficult situation. Can't fault the service, hopefully dont have to use the service again but if in any unforgiving situation arises with my next car needing this service I wouldn't hesitate in making the call
14 augusti 2026
Svar från Nationwide Accident Hire Limited
Thank you very much for your great review and kind words.
We will make sure that the handler you have mentioned is aware of how they dealt with your claim to make sure they keep up the great work and assist our other clients in the same way.
Thank you for using Nationwide Accident Hire.
My claim was dealt with by Steven Payne…
My claim was dealt with by Steven Payne in a timely and efficient manner. Thank you Steven.
12 augusti 2026
Svar från Nationwide Accident Hire Limited
Thank you very much for your great review and kind words.
We will make sure that the handler you have mentioned is aware of how they dealt with your claim to make sure they keep up the great work and assist our other clients in the same way.
Thank you for using Nationwide Accident Hire.
5 stars from me
Nationwide have been absolutely incredible from first contact with Jake Walker to my case being handled by Sean Stephens. I am so grateful to the pair of them they was always an email or phone call away. They dealt with absolutely everything on my behalf and I couldn’t be more thankful.
12 augusti 2026
Svar från Nationwide Accident Hire Limited
Thank you very much for your great review and kind words.
We will make sure that the handler you have mentioned is aware of how they dealt with your claim to make sure they keep up the great work and assist our other clients in the same way.
Thank you for using Nationwide Accident Hire.
SCAM COMPANY/THIRD PARTY - Do Not Use!
SCAM COMPANY. Pretending to be Allianz. See other reviews on here saying the same. Asked for my policy number then told me I didn’t have a courtesy car as part of my policy. I phoned Allianz DIRECTLY later to find out I did have a car as part of it and they told me they regularly get these scam companies shut down.
Fake websites pretending to be Allianz insurance when I googled “Allianz car insurance claim”. They give you this scam company’s number. I got absolutely had by these vultures. They are not Allianz, they are a “claims handling” company. Basically a middle man leeching business.
DO NOT USE THEM GO THROUGH YOUR INSURER DIRECTLY: SCAM COMPANY!!
Rang them up to tell them I’d cottoned onto them and they pretended not to hear me after I called them a pack of vultures.
If you’ve used them, report them to trading standards, I have!
Imagine being someone who works there and literally waking up every day knowing you’re a vile, sub-human scumbag about to go into work to pray on vulnerable people who’ve just experienced a traumatic and potentially life-changing event just so someone else can get rich of people’s misery. You literally do not deserve to breathe the same air that humans breathe.
EDIT: Following their reply, yes they do advertise on Google. They advertise on dodgy websites which are made to look legitimate (just check the other reviews on here!). They then pretend to be your insurer on the phone, asking for policy numbers and claiming you don't have a courtesy car as part of your policy, all designed to trick the victim so they can leech business and someone else can get rich.
Those who work for this company are blood-sucking parasites. Low-life, bottom-feeding, sub-human vermin who go to work every day knowing they'll be praying upon some poor person who'se just suffered potentially life-altering trauma. Vile specimens.
6 augusti 2026
Omdöme utan inbjudan
Svar från Nationwide Accident Hire Limited
Thank you for your comments. We are unable to identify you by name alone and have requested further information from you.
We would like to address some of the statements made in your review.
Nationwide Accident Hire does not advertise on Google. The work we receive is referred to us by trusted referrers who promote non-fault accident claims through Google and other online platforms. These partners must comply with strict advertising and regulatory requirements, and search results can vary depending on keywords used, timing, and other variables. The decision of which number to call ultimately lies with the user.
Nationwide Accident Hire is an independent company providing replacement vehicles and support services following non-fault accidents. We work to ensure customers avoid unnecessary financial loss, such as paying an excess or risking their no-claims discount, by helping them pursue the correct route for recovering their losses.
Claiming through the at-fault party’s insurer rather than your own offers significant advantages. This approach means you do not have to pay your insurance excess and your no-claims discount is protected. This is a core benefit of the service we support, ensuring clients can progress their claim in a straightforward and cost-effective manner.
Without being able to identify your case, we are unable to comment further on the specific circumstances or outcome.
Nationwide Accident Hire Team
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