It was great experience with them . I received services easily like on my tips. Whenever I had a questions they responded me quickly and quiet helping. Also people said insurance claim takes 5-6 month... Se mer
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Very good staff. Very friendly and professional claim handlers. My claim was processed Very quickly and effectively. The quickest ive ever known. Customer service is spot on and claim times are quic... Se mer
At first they where helpful , but as weeks rolled on I was constantly calling which took up most of the morning chasing my payment as a small bump to the back end of my car resulting to a total write... Se mer
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Dealing with insurance/ accidents can be very stressful and challenging especially if the other person lacks of empathy/understanding. However I was fortunate enough to deal with this great company!... Se mer
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Företagsinformation
Skrivet av företaget
Nationwide Accident Hire is a premier provider of accident management and vehicle hire services throughout the UK. We specialise in supporting individuals and businesses involved in non-fault accidents, ensuring that they remain mobile while their vehicles are being repaired. With a comprehensive fleet of hire vehicles and a customer-first approach, we tailor our services to meet the unique needs of each client. Our commitment to transparency, compliance, and excellence is reflected in our rigorous adherence to industry standards, with regular audits to ensure we consistently deliver the highest level of service. At Nationwide Accident Hire, we understand the inconvenience and stress that can come with an accident, which is why we focus on making the process as smooth and hassle-free as possible. We are dedicated to continuous improvement, driven by the valuable feedback we receive from our clients. This commitment allows us to refine our services and maintain our position as a trusted and reliable partner in accident management and vehicle hire. Your experience with us is important, and we strive to ensure that it is positive, efficient, and meets your expectations every step of the way.
Kontaktuppgifter
901 Merlin Park, Ringtail Road, L40 8JY, Burscough, Storbritannien
- 03333444303
- hello@nationwideaccidenthire.com
- nationwideaccidenthire.com
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Staff were empathetic and very…
Staff were empathetic and very efficient. There was good communication with us and clearly explained the procedure of claiming. They were quick to respond and finalise the settlement.
23 september 2026
Svar från Nationwide Accident Hire Limited
Thank you very much for your great review and kind words.
We will make sure that the team are aware of how they dealt with your claim to make sure they keep up the great work and assist our other clients in the same way.
Thank you for using Nationwide Accident Hire.
Svar från Nationwide Accident Hire Limited
Thank you contacting Nationwide accident hire.
We are sorry to hear that you are not satisfied with the service you have received.
If you would like to contact us directly on 0333344518 or email your issues into cs@natiowidehire.com we would be happy to see if can resolve any issues you have.
Thank you
Svar från Nationwide Accident Hire Limited
Thank you very much for your great review and kind words.
We will make sure that the team are aware of how they dealt with your claim to make sure they keep up the great work and assist our other clients in the same way.
Thank you for using Nationwide Accident Hire.
Very easy and straightforward process…
Very easy and straightforward process from start to finish.
Ryan who was dealing with the claim kept in contact with me and explained what will be happening.
18 september 2026
Svar från Nationwide Accident Hire Limited
Thank you very much for your great review and kind words.
We will make sure that the handler you have mentioned is aware of how they dealt with your claim to make sure they keep up the great work and assist our other clients in the same way.
Thank you for using Nationwide Accident Hire.
Excellent service quick and professional
10 september 2026
Svar från Nationwide Accident Hire Limited
Thank you very much for your great review and kind words.
We will make sure that the team are aware of how they dealt with your claim to make sure they keep up the great work and assist our other clients in the same way.
Thank you for using Nationwide Accident Hire.
We were kept informed by Jack wright…
We were kept informed by Jack wright who responded promptly to any questions we asked. We are very pleased with the service that you gave.
17 september 2026
Svar från Nationwide Accident Hire Limited
Thank you very much for your great review and kind words.
We will make sure that the handler you have mentioned is aware of how they dealt with your claim to make sure they keep up the great work and assist our other clients in the same way.
Thank you for using Nationwide Accident Hire.
The company was questionable after I…
The company was questionable after I had my cheque for total loss of my vehicle as was trying to get engineer report , I tried for two days either getting cut off on the phone or wrong report getting sent to me via email….but I got Stephen Scott who picked up my call and when I explained what had happened he went above and beyond for me, getting everything I needed and staying on the phone with me to make sure emails came through, so Stephen is the reason for 5 stars
14 september 2026
Omdöme utan inbjudan
Svar från Nationwide Accident Hire Limited
Thank you very much for your great review and kind words.
We will make sure that the handler you have mentioned is aware of how they dealt with your claim to make sure they keep up the great work and assist our other clients in the same way.
Thank you for using Nationwide Accident Hire.
🚨 DO NOT USE COMPANY 🚨
I don’t recommend any stars to Matt,Luke and the customer service manager. I have voice recordings of aggressive and very unpleasant unprofessional language and conduct. Withholding information,lieing to get there paperwork in order and withholding funds. 🚨 VERY UNPROFESSIONAL 🚨
14 september 2026
Svar från Nationwide Accident Hire Limited
Thank you very much for your great review and kind words.
We will make sure that the team are aware of how they dealt with your claim to make sure they keep up the great work and assist our other clients in the same way.
Thank you for using Nationwide Accident Hire.
They took all the stress out of a…
They took all the stress out of a stressful time, Perfect and thank you for the support
4 september 2026
Svar från Nationwide Accident Hire Limited
Thank you very much for your great review and kind words.
We will make sure that the team are aware of how they dealt with your claim to make sure they keep up the great work and assist our other clients in the same way.
Thank you for using Nationwide Accident Hire.
So they was very good 👌 and very…
So they was very good 👌 and very responsive to any queries they also delivered me a courtesy car the day of the accident which was a Saturday whitch is superb service 🙌🏻 I need my car for work, my only gripe is they wrote my car off took months to pay me out then send me a cheque makes no sense to me
4 september 2026
Svar från Nationwide Accident Hire Limited
Thank you very much for your great review and kind words.
We will make sure that the team are aware of how they dealt with your claim to make sure they keep up the great work and assist our other clients in the same way.
We are sorry to hear about the delay in your claim, to clarify we pursue the Third-party insurance for the payment of your vehicle and it can take some time. Also we understand the inconvenience of receiving a cheque however some insurance companies do ignore our request for BACS payment and will send a cheque.
Thank you for using Nationwide Accident Hire.
They took time patience and always kept…
They took time patience and always kept in touch how everything was progressing. I can't thank you enough.
7 september 2026
Svar från Nationwide Accident Hire Limited
Thank you very much for your great review and kind words.
We will make sure that the team are aware of how they dealt with your claim to make sure they keep up the great work and assist our other clients in the same way.
Thank you for using Nationwide Accident Hire.
Very poor service should be ashamed…
Very poor service should be ashamed treating an 80 year old man like the way you have
Communication 0
Help 0
Answering calls 0
Treated like crap with no care in the world not mindful to help and elderly person at all causing me anxiety throughout the whole process especially with a non fault accident not happy at all to be honest especially being fobbed off through most of the calls made and not helpful at all you need to fix up guys or close down
4 september 2026
Svar från Nationwide Accident Hire Limited
We are sorry to hear that you feel you received a poor level of service and that the handling of your claim caused you anxiety. We appreciate that dealing with a non-fault accident can be stressful, and we are particularly mindful of the importance of providing appropriate support to all of our customers.
Our Customer Service Team have taken your calls and advised that, unfortunately, it can sometimes take longer than we would like to finalise and settle claims. However, having reviewed the handling of your claim, it was dealt with and settled within our current average timescale for finalising claims.
We would also like to make it absolutely clear that we do not discriminate against our customers on the basis of age or any other protected characteristic. We are committed to treating everyone fairly, with respect and consideration, and our teams will always do their best to assist customers with their individual circumstances.
We are sorry that your experience did not meet the standard of service we aim to provide and appreciate you taking the time to share your feedback. We will take your comments on board as part of our ongoing efforts to improve our customer service and communication.
This company is awful
This company is awful, they do not communicate with partner at all or any of their suppliers. I am unsure how anything ever gets done here or why insurance companies even use them as the experience has been absolutely abysmal. Having worked in insurance myself this is way below par on what anyone would ever expect.
4 september 2026
Omdöme utan inbjudan
Svar från Nationwide Accident Hire Limited
Thank you for contacting Nationwide. I am truly sorry to hear about your experience with ourselves.
Based on the information in your review we are unable to locate any file. Could you please respond with your VRN or claim reference number please and we can look into the matter at hand and be able to respond appropriately.
Thank you.
My initial experience with National…
My initial experience with National Accident Hire seemed promising as their team was initially helpful, scheduling my car's collection and repair within two days. However, communication quickly broke down. By the third day, I had to chase them for an update, leading to an unexpected email from Copart regarding collection. I was never informed who Copart was or why a third-party salvage company was involved instead of the local firm I was promised, and they requested my V5C logbook. Shortly after, I received an email declaring my car a total loss, a decision made via a desktop assessment without any proper physical inspection. Disagreeing with this hasty write-off, I cancelled their services, only to be dismissively told that my insurance would reach the exact same conclusion.
I subsequently went through my own insurance company, who sent a local garage to conduct a thorough physical assessment. As expected, the vehicle was entirely repairable. Despite cancelling, I continued receiving messages from Copart because National Accident Hire had failed to notify them. Complications worsened when I received a total-loss cheque from the third-party insurer and discovered an HPI category marker on my car's record, which was triggered because National Accident Hire had formally reported the car as a total loss to the third party on the day of the accident. When I contacted National Accident Hire about this, they denied responsibility, pointed to fine print in their terms and conditions, and told me to take it up with the third-party insurer. Ultimately, the marker was removed and my car is now fully repaired, but the entire ordeal was frustrating. National Accident Hire has potential, but they desperately need to improve their communication, transparency, and customer service. Future customers should carefully evaluate their options and secure commitments in writing before trusting this company with their vehicle recovery.
Update after thier commment:
I have a letter in black and white from the 3rd party insurer, that YOU reported the loss to the 3rd party on the same day of the accident, i didnt say you recorded the loss, i said you reported it.
I dont believe you did a desktop assessment, I think you wrote it off same day, quickly and tried to make a higher profit.
28 juli 2026
Omdöme utan inbjudan
Svar från Nationwide Accident Hire Limited
Thank you for taking the time to share your experience. We’re sorry to hear that you found the process frustrating and that our communication did not meet the standard we aim to provide.
We would, however, like to clarify a couple of points regarding the assessment and the total-loss marker.
In this instance, the vehicle was assessed using a desktop assessment. This is a standard method used widely within the motor claims and accident management industry, allowing an initial assessment to be carried out remotely using the information and images available. A desktop assessment is not intended to replace a physical inspection where one is required, and we appreciate that, in your circumstances, you ultimately preferred to have the vehicle physically inspected by your own insurer.
We would also like to clarify that Nationwide Accident Hire did not place a total-loss marker on your vehicle. We do not have access to the industry tools or systems that are used to apply such markers to a vehicle's record, and therefore we were not in a position to add one ourselves.
We’re pleased to hear that the marker was ultimately removed and that your vehicle has now been repaired. We take your comments regarding communication and transparency seriously and will use your feedback to review how we keep customers informed throughout the process.
We appreciate you raising your concerns and wish you all the best.
Updated Review response.
Thank you for replying to our response. I can confirm we did conduct a desktop assessment from an independent engineer. We do not try and declare vehicles total loss very quickly to try and make a quick profit we send over the images to the engineers and let them assess the damages to the vehicle.
At Nationwide we are not engineers so we can only go off what we are advised by the engineers we appoint. We have to disclose the information to the Third Party insurance as quickly as possible to mitigate the claim and try and solve your claim as quicky as possible.
Again we are pleased to hear that you have managed to have your vehicle sorted.
Svar från Nationwide Accident Hire Limited
Thank you very much for your great review and kind words.
We will make sure that the team are aware of how they dealt with your claim to make sure they keep up the great work and assist our other clients in the same way.
Thank you for using Nationwide Accident Hire.
Great service from Nationwide
Nick from Nationwide’s team was handling my claim case thoroughly with great patience though I keep chasing the status from time to time, with all the way of great service and communication till the case is settled.
20 augusti 2026
Svar från Nationwide Accident Hire Limited
Thank you very much for your great review and kind words.
We will make sure that the handler you have mentioned is aware of how they dealt with your claim to make sure they keep up the great work and assist our other clients in the same way.
Thank you for using Nationwide Accident Hire.
Ryan has been such a great help with…
Ryan has been such a great help with helping me through the whole process, thank you so much!
2 september 2026
Svar från Nationwide Accident Hire Limited
Thank you very much for your great review and kind words.
We will make sure that the handler you have mentioned is aware of how they dealt with your claim to make sure they keep up the great work and assist our other clients in the same way.
Thank you for using Nationwide Accident Hire.
Nice And Easy
I was involved in an accident that wasn't my fault and Nick Carter from Nationwide sorted everything and I just had to sit back and wait for my payout which was spot on. I had a lovely hire car the following day and barely had to do anything other than send off some pictures of the accident which is exactly how I liked it. Thanks again to Nick Carter for making the whole thing less stressful.
1 juni 2026
Svar från Nationwide Accident Hire Limited
Thank you very much for your great review and kind words.
We will make sure that the handler you have mentioned is aware of how they dealt with your claim to make sure they keep up the great work and assist our other clients in the same way.
Thank you for using Nationwide Accident Hire.
Misleading advertising and sales tactics
I was involved in a car accident and, immediately afterwards, searched Google for the contact details for Hastings Direct so that I could report the accident.
The top result took me to:
“hastlngs-direct.insurance-accident-line.com“
The use of the insurer-specific wording “hastlngs-direct” led me to believe that I was contacting Hastings Direct. I called the number displayed on the website and went through what I believed was the process of reporting the accident to my insurer.
As a result, I provided significant personal information, as well as details and photographs relating to the accident.
It was only through subsequent correspondence that I discovered I had actually been dealing with Nationwide Accident Hire, an independent accident-management company. Their own email explicitly states that they are “completely independent” and are not connected with Hastings Direct.
They subsequently arranged for Enterprise Rent-A-Car to contact me about a replacement vehicle and told me they would instruct other companies in relation to repairs and liability.
I did not knowingly choose Nationwide Accident Hire. I was trying to contact my insurer and only discovered afterwards that I had been dealing with an independent accident-management company.
I have now withdrawn from their process and told them that I will deal directly with my insurer. I have also asked them to confirm exactly which third parties my personal information has been shared with and to stop processing or sharing my information in connection with the claim.
To be fair, the individuals I dealt with at Nationwide were helpful and courteous throughout my interactions with them. My complaint is not about the way their staff treated me; it is about the method by which I believe Nationwide obtains customers.
Using an insurer-specific URL such as “hastlngs-direct.insurance-accident-line.com” when someone is searching for their insurer — particularly immediately after an accident when people are understandably stressed and simply trying to contact their insurer — creates a strong and misleading impression that they are dealing with that insurer.
In my case, that impression directly resulted in me providing personal information and accident details before I understood who I was actually dealing with.
I have reported the website to the NCSC and the Advertising Standards Authority.
I consider it unacceptable for a company to obtain customers through a marketing approach that, in my experience, creates a misleading impression about who the customer is contacting. People involved in an accident should be able to search for their insurer without inadvertently being diverted to an independent accident-management company without this being made clear from the outset.
I would strongly recommend that anyone involved in an accident contact their insurer directly using the contact details on their policy.
28 augusti 2026
Omdöme utan inbjudan
Svar från Nationwide Accident Hire Limited
Thank you for your comments. We have now been able to identify your claim and have reviewed the points raised in your review.
We would also like to clarify some of the statements made.
Nationwide Accident Hire does not advertise on Google. Instead, we receive referrals from reputable referrers who promote non-fault accident claims on Google and other online platforms. These partners must comply with strict advertising and regulatory standards, and search results can vary depending on the keywords used, time of day, and other factors. The choice of which number or service to contact ultimately rests with the user.
Nationwide Accident Hire is an independent company providing replacement vehicles and support services following non-fault accidents. Our aim is to ensure customers avoid unnecessary financial losses, such as paying an insurance excess or risking their no-claims discount, by guiding them through the appropriate route for recovering their losses. We identify ourselves at the start of claim and explain who we are and how we operate and that we have no affiliation to any insurance company.
Pursuing a claim through the at-fault party’s insurer, rather than your own, offers notable advantages. This approach protects you from paying an excess and prevents any negative impact on your no-claims discount. These are key benefits of the service we provide and are designed to make the claims process as straightforward and cost-effective as possible.
We trust this clarifies the situation and addresses the concerns raised in your review.
Nationwide Accident Hire Team
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