Nationwide Accident Hire Limited Omdömen 

I had a very positive experience with the Accident Support Team following my car accident. From the beginning, they were professional, helpful and supportive throughout the whole process.

They kept me informed, answered my questions clearly and made what could have been a very stressful situation much easier to manage. Their communication was excellent, and I always felt that they genuinely cared about helping me.

I would definitely recommend the Accident Support Team to anyone who has been involved in an accident and needs reliable and professional support. Thank you to the whole team for your excellent service!

Good communication, swift responses

I recently had an accident which was not my fault. My insurance company explained that their policy is that any head on collision on a single track road is considered 50:50 fault unless there is video or witnesses. This outcome seemed unfair. At first I was sceptical of the support from Nationwide. However, they agents worked in my best interest for a no fault claim. They were professional and responsive. They did not manage a different outcome but they got much further than I would have done on my own. I suggest you give them the opportunity to help.

Jack Wright handled my non-fault claim quickly and efficiently. He responded to emails promptly and kept me updated.

straight forward response and kept up to date with all aspects of the case wonderful talking to the staff with clear communication

Had my car written off after an accident Jack wright helped me out with getting a courtesy car the whole experience was very smooth Jack was great and fast at replying, made the whole experience enjoyable considering the circumstances. Thanks Jack for all your help you have been fantastic.

Sean Stephens was brilliant and kept me in touch all the way through this incident. He also offered pertinent advice which was very helpful. Thanks
Rob Stevens

Phoned them after a google search. Thought they were my insurer. They held my car to ransom and I was forced to pay £479 for its release. Would not recommend and would not use!

They were in in the ungodly hour to rescue me and have followed up to this length. Thanks to Sean who particularly ensure due process was observed from the going concerns.

I was initially quite apprehensive after my accident as I found a number on Google and called it believing I was speaking to my insurance company. I’d never been in an accident before, so when I was put through to Nationwide Accident Hire, I just assumed this was part of the normal process. Nationwide did explain from the start that they were an independent company, but I didn’t fully understand this until my actual insurance company later called to say they had only just found out about the accident, which understandably confused me.

However, I decided to continue my claim with Nationwide, and my case handler, Sean Stephens, was absolutely brilliant throughout. He was always quick to reply, kept me updated and reassured me whenever I was unsure about anything. They also got me into a hire car straight away, which was really helpful and made that side of things completely stress-free.

The only issue I had was the confusion around my car being deemed a total loss. I had been told it was going to a garage to be repaired, so I arranged collection of my vehicle with the garage, but as the car was being collected, I received an email from Nationwide saying the report had come back and it was actually being deemed a total loss. I felt the damage was fairly minor, so I was surprised by this. I had waited at home for the garage to collect my car, so it felt like our time had been wasted.

Other than that, the whole process was smooth and Sean dealt with everything quickly. I received my money promptly and really appreciated how reassuring and helpful he was throughout. I would definitely use Nationwide Accident Hire again and would happily recommend Sean - he really is a credit to the company.

So helpful and amazing all the way through , thank you so much nick

Good elaborate communication

I was very pleased with the service i received and Jack Wright kept me informed all the way through my claim thank you

Made everything so easy

They were quick, they made things easy and they made me feel at ease the whole way through. Always good customer service on the phone and emails.

I have absolutely no doubt in my mind that if I ever have a car accident again, I would for sure use Nationwide again. They have proved to be so helpful, kind and patient, particularly, when it comes to difficuilt and stubborn third party insurance companies. I have just gone through that and without Jack Wright's support I'm sure the third party insurance company would have taken advantage. So today, with Jack's support the final payout came through after 2 months of flagging up process failings by the third party. Well done, Jack. 😀.

I enjoyed the prompt replies and communication and helpfulness overall, helped me not stress about the whole situation.

I had a great experience with Nationwide. They were very helpful throughout the whole process, answered all my questions promptly, and made everything straightforward. The service was excellent, and my issue was resolved very quickly.

A special thank you to Jack and Kirk, who both looked after me and were extremely helpful and professional. I really appreciate their support and would happily recommend their service.