Professional, explained the procedure In a way that I understood,it was extremely pleasing old style curtesy Existed. Thanks to Josh and all the staff, thank you. 🥂
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I bought a Honda Jazz from Motor 4 U. Within 30 days, the engine undertray came loose and was hanging down, making the car unsafe to drive. When I contacted them, they suggested I must have hit... Se mer
Long story short! Bought car that apparently had passed MOT. Took to local MG dealer it desperately needed both back brakes discs and pads replacing and a new rear driver side tyre. It’s in gara... Se mer
The team were helpful and accommodating. All questions were answered at all points and finance discussions were easy and clear. The vehicle selection is top drawer. Recommended
3,2
Medel
158 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Second car bought from Motors 4 u
Second car bought from Motors 4 u!
Excellent service, always so helpful and perfect cars!! Thank you
9 januari 2025
Omdöme utan inbjudan
Svar från Motor4u
Thank you so much for your wonderful review and for being a returning customer! We’re absolutely delighted to hear that you had another excellent experience with us and that you’re happy with your new car. Providing helpful service and high-quality vehicles is always our goal, so it’s fantastic to know we hit the mark for you again.
Your loyalty means the world to us, and we’re thrilled to have earned your trust for a second time. If you ever need anything in the future, please don’t hesitate to reach out—we’re always here to help.
Thank you for choosing Motor 4 U Ltd, and we wish you many more happy miles ahead!
Best regards,
The Motor 4 U Ltd Team
Worst Car Dealership
I had the absolute worst experience at Motor 4 u. I called ahead to check if the car was ready for pickup, and we confirmed the details.
When I arrived, the car wouldn't even start, wasn’t prepped, wasn’t MOT’d and had 2,000 extra miles on it compared to what was advertised. They refused to negotiate on the price despite the significant discrepancy.
They told me to go grab a coffee and promised to call me in half an hour when the car was ready to view. Guess what? I never received that call. Luckily, I went to a legitimate dealership nearby, Auto Sportiva, where they got me sorted in just a few hours, and the car was stunning.
I wouldn’t trust these cowboys for a second.
3 januari 2025
Omdöme utan inbjudan
Svar från Motor4u
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience, but we feel it’s important to address some inaccuracies in your review.
At Motor 4 U Ltd, we take great pride in providing transparent and honest service to all our customers. We have strict policies in place to ensure that all vehicles are accurately represented, fully prepared, and meet all legal requirements, including MOTs, before collection.
During your visit, you repeatedly requested a discount, which is against our company policy as we aim to provide fair and competitive pricing from the outset. We regret that we were unable to meet your expectations in this regard.
Regarding the specific concerns you’ve raised, we have no record of the issues described, and we would have been happy to address any legitimate concerns at the time had they been brought to our attention.
We’re disappointed that your experience did not meet our usual standards, and we would welcome the opportunity to discuss this matter further if you’d like to contact us directly at customercare@motor4u.com.
Thank you for bringing this to our attention, and we wish you all the best with your new vehicle.
Best regards,
The Motor 4 U Ltd Team
Fraud !!
Hi ! We bought E class from you but we feel cheated! The car have different specifications! Your advert show key less entry but the car haven’t! Suspension lowering 15mm not exactly! Start stop not working! Engine have a lots of errors ! We called to you but the person from after sales said “ the car is not in the system “ we spoke with Will Simpson but he stop answering the phone!! We waiting till Monday and we will inform the finance company we will report fraud. I already spoke with my lawyer.
27 december 2024
Omdöme utan inbjudan
Svar från Motor4u
Dear Sir/Madam,
Thank you for reaching out to us regarding your recent purchase of the Mercedes E-Class. We take customer satisfaction seriously and are keen to address your concerns.
We apologize if there has been any misunderstanding regarding the specifications of the vehicle. We would like the opportunity to review the details of your complaint and verify the discrepancies you have mentioned. Please provide us with a copy of the advertisement you are referring to, along with any supporting evidence, so we can investigate further.
Regarding the aftersales service, we sincerely regret if you were unable to reach a resolution when you initially called. We would like to rectify this matter promptly. Kindly provide the vehicle registration number or purchase details, so we can locate your case in our system and offer appropriate assistance.
If there are any mechanical concerns, we encourage you to have the vehicle assessed by an independent specialist to provide a detailed report, which we will review in line with our terms of sale. If any warranty applies, we will be happy to discuss the available options.
Our team is available to assist, and we are open to working towards a resolution. Please contact us at customercare@motor4u.com at your earliest convenience.
We look forward to resolving this matter amicably.
Best regards,
Motor 4 U Ltd
What a shower
What a shower. Unbelievably unprofessional, deceitful and incompetent.
I saw a car that I was very keen on via Car Guru website. I rang and spoke to a guy in the morning and made a tentative appointment to see him next morning around 10.30am. Couldn’t give definite time as 40 ish miles away. He was very helpful on phone and told me they had a similar vehicle so I had a choice of two. I hadn’t had a plug in hybrid before so I asked a number of questions. He seemed knowledgable and checked with his workshop manager some details. I since found out that he was feeding me incorrect information. I sensed that he was telling me what would convince me to buy one of the cars. I now know that purchasing such a car would be disastrous for me.
The next morning I confirmed I was on my way and he told me that he would get the cars ready for me to view and test drive.
I arrived slightly late (about 10 mins.) due to traffic. The guy I spoke to wasn’t even there. He was out with another customer. After waiting 20 minutes a young lad who seemed new told me that one of the cars had been sold yesterday. He told me of a few other cars that might suit me and he would go to get the keys and would be 5 minutes. Half an hour later he returned to tell me that the second car I’d come to see had been sold just ten minutes earlier. I needed to try a number of cars as I have mobility issues and cannot get into many cars. He wasn’t able to even find the cars he identified on website but we tried similar models. He was unable to find some of the actual cars on site. He told me two were at their second site 10 minutes away. He said he will go and bring one back for me to have a look at. He disappeared for ages again, maybe another half an hour.
During this time I overheard a display of Arthur Daley style sales tactics, giving clearly misleading non compliant financial advice to a couple of ladies who took in everything he was telling them. Apart from his illegal financial mis-selling tactics ( I know this as I was a financial services compliance officer) the salesman’s manner was very friendly. Most things he offered started off at a high price which he told the ladies he had got his manager to reduce “only for you”. I’d already overheard him say the same to another person during my previous wait. I was strongly recommend Trading Standards spend a day on this sight. It would be eye opening.
Anyway my saga continued when the young lad returned only to tell me that he had to jump start the and then he couldn’t move it because it was stuck in mud. Just ten minutes later he’d forgotten what he’d told me and said that the brakes had in fact seized on the vehicle.
By now I was eager to get away but he was insistent on me talking to Chris who was on site as he might be able to sort something out for me. Reluctantly I spoke to Chris who said he would see if they can source the type of car I originally wanted. Then he would ring me and if I paid £99 he would save the car for me.
Before leaving I tried the original car I wanted to see if I could get in it and I could. Almost rubbing salt into the wound! The lad told me as I was leaving that Chris had (within 5 minutes) sourced two cars and would ring me in the week. Chris if you read your reviews don’t bother ringing. I’ve read Trust Pilot reviews (as well as Motors 4You works of fiction), along with my own customer experience and will not be dealing with such a shambolic organisation.
14 december 2024
Omdöme utan inbjudan
Svar från Motor4u
Thank you for taking the time to share your feedback in such detail, and we sincerely apologise for the experience you’ve described. This is not the level of service we strive to provide at Motor 4 U Ltd, and we deeply regret that we fell so far short of your expectations.
We are extremely disappointed to hear about the issues you encountered, including the lack of communication, misinformation, and the overall unprofessionalism you experienced during your visit. This is not reflective of our standards, and we take your concerns very seriously.
We will be conducting a thorough internal review of the incidents you’ve described, including the sales practices and customer service processes, to ensure improvements are made. Your feedback is invaluable in helping us identify areas where we need to do better.
We would appreciate the opportunity to discuss this matter further with you. If you’re willing, please contact us directly at customercare@motor4u.com so we can address your concerns in more detail and work towards a resolution.
Thank you for bringing this to our attention, and we hope to have the chance to restore your faith in our company.
Best regards,
The Motor 4 U Ltd Team
Brilliant experience with all the…
Brilliant experience with all the staff, very helpful and very attentive will 100% be coming back here in the future!
10 december 2024
Omdöme utan inbjudan
Svar från Motor4u
Thank you so much for your fantastic review! We’re thrilled to hear that you had a brilliant experience with our team and that you found them helpful and attentive. Providing excellent service and ensuring our customers feel well looked after is always our top priority, so it’s wonderful to know we achieved that for you.
We’re so glad you’re happy with your experience and look forward to welcoming you back in the future. If you ever need anything in the meantime, please don’t hesitate to reach out.
Thank you for choosing Motor 4 U Ltd, and we wish you many happy miles ahead!
Best regards,
The Motor 4 U Ltd Team
Spent over 20k with them for 1 fault we…
Spent over 20k with them for 1 fault we found on pre purchase inspection not to have been corrected 1 week later kn pick up.
Very soon after purchase a fault accourd we were told to Google the problem and fix it ourselves. Has since been back with them and also an independent garage and fault has happened and after both "fixes". They were meant to collect car today for repair again and no one has showed up to collect. Phoned and were told there is no one there who can talk to us.
Awful after care service
5 december 2024
Omdöme utan inbjudan
Svar från Motor4u
Thank you for taking the time to share your feedback, and we sincerely apologise for the experience you’ve described. This is not the level of service we strive to provide at Motor 4 U Ltd, and we deeply regret that we have fallen short of your expectations, particularly with the aftercare service.
We take your concerns very seriously and are disappointed to hear about the issues you’ve encountered with your vehicle and the lack of follow-up from our team. This is not reflective of our standards, and we will be addressing this internally to ensure improvements are made.
We would like the opportunity to make this right for you. Please could you contact us directly at customercare@motor4u.com so we can investigate this matter further and arrange for your vehicle to be collected and repaired as a priority?
Thank you for bringing this to our attention, and we hope to have the chance to restore your faith in our company.
Best regards,
The Motor 4 U Ltd Team
Svar från Motor4u
Thank you for taking the time to share your feedback, and we sincerely apologise for the experience you’ve described. This is not the level of service we strive to provide at Motor 4 U Ltd, and we deeply regret that we fell short of your expectations.
We take all feedback seriously and are disappointed to hear that you found our team rude and unhelpful. This is not reflective of our standards, and we will be addressing this internally to ensure improvements are made.
We would appreciate the opportunity to make this right for you. Please could you contact us directly at customercare@motor4u.com so we can discuss your concerns further and work towards a resolution?
Thank you for bringing this to our attention, and we hope to have the chance to restore your faith in our company.
Best regards,
The Motor 4 U Ltd Team
Terrible company do not believe the…
Terrible company do not believe the Google reviews. Happy to take my deposit and then sold the car I had purchased to someone who paid a higher deposit. But didn’t bother to tell me. Your purchase is not secure here. I believe because I didn’t pay for the extra warranty they chose the above action instead. Disgraceful
14 november 2024
Omdöme utan inbjudan
Svar från Motor4u
Thank you for taking the time to share your feedback, Sarah, and we sincerely apologise for the experience you’ve described. This is not the level of service we strive to provide at Motor 4 U Ltd, and we deeply regret the frustration and inconvenience caused to you.
We take your concerns very seriously and are disappointed to hear about the issues you encountered with your deposit and the sale of the vehicle. This is not reflective of our standards, and we will be investigating this matter internally to ensure it does not happen again.
We would like the opportunity to make this right for you. Please could you contact us directly at customercare@motor4u.com so we can discuss your concerns further and work towards a resolution?
Thank you for bringing this to our attention, and we hope to have the chance to restore your faith in our company.
Best regards,
The Motor 4 U Ltd Team
I had an incredibly frustrating…
I had an incredibly frustrating experience with this company regarding a refund for my initial deposit. After deciding not to proceed with my purchase, I requested a refund, and they assured me it would be processed within three days. However, what followed was a nightmare.
For over a month, I had to chase them down, calling countless times just to get any kind of update. Every time, they would either ignore my calls or come up with a new excuse to delay. The customer service team seemed either unwilling or unable to help, and I felt like they were simply dragging their feet.
I wouldn’t recommend to anyone. Their lack of transparency and constant delays made this experience far more stressful than it needed to be. If you value your time and money, go elsewhere.
12 november 2024
Omdöme utan inbjudan
Svar från Motor4u
Thank you for taking the time to share your feedback, and we sincerely apologise for the incredibly frustrating experience you’ve described. This is not the level of service we strive to provide at Motor 4 U Ltd, and we deeply regret the inconvenience and stress caused to you during the refund process.
We take your concerns very seriously and are disappointed to hear about the delays and lack of communication you encountered. This is not reflective of our standards, and we will be conducting an internal review to ensure improvements are made to our refund processes and customer service practices.
We would like the opportunity to make this right for you. Please could you contact us directly at [insert contact customercare@motor4u.com so we can investigate this matter further and expedite your refund as a priority?
Thank you for bringing this to our attention, and we hope to have the chance to restore your faith in our company.
Best regards,
The Motor 4 U Ltd Team
WORST DEALERSHIP EVER! 100% STAY AWAY
ABSOLUTELY WORST EXPERIENCE!!! STAY AWAY DO NOT BUY ANY VEHICLE FROM THEM. UNROADWORTHY CARS!
Was super excited and actually bought the merc gla180 from them. Day of pick up, the car was absolutely filthy inside, with bits of food, lashes laying around. Disgusting. Driver seat was in bad condition and was never told before collecting. I had to wait for it to be “valeted” again. Within 30 mins of driving the car, engine light came on. They kept promising to fix it. Took the car back to them to get fixed, but it was just lie on top of lie. Car not fixed, only Codes were deleted and car given back to me thinking I wouldn’t notice. I then took it to Merc for proper diagnostic for them to tell me there was an oil leak and other serious issues, which they had previously fixed INCORRECTLY and with cheap non genuine parts. Many other bad things happened from start to finish, but I’ll be here all day writing… they know exactly everything single thing that happened.
After a horrendous couple of weeks, i returned the car back! Best decision i could have made.
29 oktober 2024
Omdöme utan inbjudan
Svar från Motor4u
Dear Madam
Thank you for reaching out to us regarding your recent purchase of the Mercedes E-Class. We take customer satisfaction seriously and are keen to address your concerns.
We apologize if there has been any misunderstanding regarding the specifications of the vehicle. We would like the opportunity to review the details of your complaint and verify the discrepancies you have mentioned. Please provide us with a copy of the advertisement you are referring to, along with any supporting evidence, so we can investigate further.
Regarding the aftersales service, we sincerely regret if you were unable to reach a resolution when you initially called. We would like to rectify this matter promptly. Kindly provide the vehicle registration number or purchase details, so we can locate your case in our system and offer appropriate assistance.
If there are any mechanical concerns, we encourage you to have the vehicle assessed by an independent specialist to provide a detailed report, which we will review in line with our terms of sale. If any warranty applies, we will be happy to discuss the available options.
Our team is available to assist, and we are open to working towards a resolution. Please contact us at customercare@motor4u.com at your earliest convenience.
We look forward to resolving this matter amicably.
Best regards,
Motor 4 U Ltd
Shocking experience
Shocking experience, rude money grabbing dealership
Avoid !!!!!!!!
Refused to refund deposit after 1 day
4 november 2024
Omdöme utan inbjudan
Svar från Motor4u
We're sorry to hear that you were unhappy with your experience. Our deposit policy is clearly explained at the time of purchase to ensure transparency. If you believe there has been a misunderstanding, please contact our customer service team, and we would be happy to discuss this further.
Not honest helpful or constructive…
Not honest helpful or constructive would best describe my experience of them.
After being the highest bidder i wrongly thought that they would be in touch and deal with the sale quickly and professionally.
After 8 days of missed appointments they finally managed to get to me at 8.30 PM on Friday 27th September.
Nice guy inspected the car and raised my hopes that i was selling a quality vehicle.
Then he rang his boss to confirm the inspection and make the offer.
Despite my warnings that the price needed to be on or close to the winning auction price i was insulted by the offer over £700 less made and he left without the car. This offer was well below the reserve price given by Motorway
Motorway asked them for a report on why the offer was so low and are still waiting for a reply.
Today i sold my car to the second highest bidder and the transaction was quick professional and i achieved very close to my asking price.
Motors4U made me question what must be wrong with my car to be made such a low offer.
I now know that it wasn't the car that was bad, it is the company that won the auction and have never heard of being honest, helpful or constructive.
They certainly haven't heard of decency and demonstrated all that people perceive to be wrong with the motor trade.
There are good traders out there but Motors4U certainly isn't one of them.
27 september 2024
Omdöme utan inbjudan
Svar från Motor4u
Thank you for taking the time to share your feedback, and we sincerely apologise for the experience you’ve described. This is not the level of service we strive to provide at Motor 4 U Ltd, and we deeply regret the frustration and inconvenience caused to you during the sale process.
We are disappointed to hear about the delays, missed appointments, and the offer that fell short of your expectations. This is not reflective of our standards, and we take your concerns very seriously. We will be conducting an internal review of this matter to understand what went wrong and to ensure improvements are made to our processes and communication.
We appreciate your honesty and would like the opportunity to discuss this further with you. If you’re willing, please contact us directly at customercare@motor4u.com so we can address your concerns in more detail.
Thank you for bringing this to our attention, and we hope to have the chance to restore your faith in our company.
Best regards,
The Motor 4 U Ltd Team
Would not even put 1 star if I had the option
Absolutely terrible customer service and company in general. The salesperson was rude to my mum, I won't put a name as they know who they are, and they came back out to apologise for how they spoke to her. After that I still went ahead and put a deposit down on a Mercedes a35, which was welcomed of course, and was told that I will get a call soon to let me know when the car was ready. I got a call a few days later from someone, again I will not mention names as they know who they are, who has said that they don't want to do business with me as my mum was rude. He didn't have any interest in my side of the story and overlooked the fact that the salesperson was rude to mum in the first place. Not only that but I also signed the order form to say that I am buying the car so they are in breach of that too. Judging by the other recent reviews I don't think that I am the only person that has had issues with this company/their salespeople...
27 september 2024
Omdöme utan inbjudan
Svar från Motor4u
Thank you for taking the time to share your feedback, and we sincerely apologise for the experience you and your mum have described. This is not the level of service we strive to provide at Motor 4 U Ltd, and we deeply regret the frustration and inconvenience caused to you.
We are disappointed to hear about the way your mum was treated and the subsequent breakdown in communication regarding your purchase. This is not reflective of our standards, and we take your concerns very seriously. We will be conducting an internal review of this matter to understand what went wrong and to ensure improvements are made to our customer service practices.
We would like the opportunity to make this right for you. Please could you contact us directly at customercare@motor4u.com so we can discuss your concerns further and work towards a resolution?
Thank you for bringing this to our attention, and we hope to have the chance to restore your faith in our company.
Best regards,
The Motor 4 U Ltd Team
Motor4u is not about quality or service
Garages are there to make a profit, no problem, but some have a 100% focus on money over client. If the staff at motor4u bother to get back to you the emphasis is entirely on their interests. Cars are mostly ex-auction and not fit for retail because they do not put the money into them but yet they charge retail prices. They are not even that cheap and after my experience it is certainly the truth you get what you pay for. I sent in a mechanic to a car that was £31K and found to be missing buttons on the door for opening the windows, cracks in the display dash (an indication of an attempted clocking of the car), mileage that was well in excess of the mileage advertised, missing service history that was advertised as present and just a generally unpleasant engagement with the staff. On top of this they insist on hidden admin fees, poorly run garages hide admin fees to make their cars look cheaper but they are trying to fool the customer. Honestly a really poor waste of time and money dealing with this garage. I didn't buy and I won't be back
14 augusti 2024
Omdöme utan inbjudan
Svar från Motor4u
Thank you for taking the time to share your feedback in such detail, and we sincerely apologise for the experience you’ve described. This is not the level of service we strive to provide at Motor 4 U Ltd, and we deeply regret that we fell so far short of your expectations.
We are extremely disappointed to hear about the issues you encountered, including the discrepancies with the vehicle’s condition, mileage, and service history, as well as the lack of transparency regarding fees. This is not reflective of our standards, and we take your concerns very seriously.
We will be conducting a thorough internal review of the incidents you’ve described, including our vehicle preparation processes, pricing transparency, and customer service practices, to ensure improvements are made. Your feedback is invaluable in helping us identify areas where we need to do better.
We would appreciate the opportunity to discuss this matter further with you. If you’re willing, please contact us directly at customercare@motor4u.com so we can address your concerns in more detail and work towards a resolution.
Thank you for bringing this to our attention, and we hope to have the chance to restore your faith in our company.
Best regards,
The Motor 4 U Ltd Team
Do not touch this company they are all…
Do not touch this company they are all liars. Warranty is not worth the paper it is written on. Just in it for a quick sale.if I could give 0 stars I would. God help you if anything goes wrong.
13 augusti 2024
Omdöme utan inbjudan
Svar från Motor4u
Thank you for taking the time to share your feedback, and we sincerely apologise for the experience you’ve described. This is not the level of service we strive to provide at Motor 4 U Ltd, and we deeply regret the frustration and inconvenience caused to you.
We take your concerns very seriously and are disappointed to hear about the issues you’ve encountered with the warranty and after-sales support. This is not reflective of our standards, and we will be conducting an internal review to ensure improvements are made to our processes and customer service practices.
We would like the opportunity to make this right for you. Please could you contact us directly at [insert contact email/phone number] so we can discuss your concerns further and work towards a resolution?
Thank you for bringing this to our attention, and we hope to have the chance to restore your faith in our company.
Best regards,
The Motor 4 U Ltd Team
Do not believe a word they say
Do not believe a word they say , I am shocked by the level of lies and underhand tactics. Read the reviews below, sadly I didn’t in time to stop me believing what I had been told and making a mistake.
My advice , don’t fall for the lies , if you do you have a high chance of huge problems, and if you complain they will get very nasty.
You have been warned !
6 juli 2024
Omdöme utan inbjudan
Svar från Motor4u
Thank you for taking the time to share your feedback, and we sincerely apologise for the experience you’ve described. This is not the level of service we strive to provide at Motor 4 U Ltd, and we deeply regret the frustration and inconvenience caused to you.
We take your concerns very seriously and are disappointed to hear about the issues you’ve encountered. This is not reflective of our standards, and we will be conducting an internal review to ensure improvements are made to our processes and customer service practices.
We would like the opportunity to make this right for you. Please could you contact us directly at [insert contact email/phone number] so we can discuss your concerns further and work towards a resolution?
Thank you for bringing this to our attention, and we hope to have the chance to restore your faith in our company.
Best regards,
The Motor 4 U Ltd Team
Bunch of crooks
Bunch of crooks. Like many other people on this thread, motor4u outbid the other dealers on motorway.com, only for them to knock you down when they come to inspect the car!! They offered almost £2,000 LESS than the estimated price, arguing that the car needed serious body work! Absolutely SHAMBOLIC! If I could give -5 stars, I would have gladly done so! Seriously unprofessional and inconsiderate ! Please for your own sanity ... NEVER accept any offer from motor4u when it comes to selling your car. You have better chances flying to the moon with NASA than getting a good offer from them!!
1 juli 2024
Omdöme utan inbjudan
Svar från Motor4u
We’re sorry to hear about your experience. Our team conducts thorough and fair appraisals based on the condition of each vehicle upon inspection. Offers are made based on market value, condition, and any discrepancies from the initial online description. We always aim to be competitive and transparent, but if you feel there was an issue with your valuation, we’d be happy to review it. Please feel free to reach out to discuss this further.
Great Customer Service Omar
Bought Range rover evoque 2019 with warranty from Motor 4 u. Had a issue with battery & way Omar dealt with was great. he took care of Car & kept updating with progress. During this time, he also organized us with temp alterative car which was beyond his fantastic customer service. I want to thank him very much.
10 juli 2024
Omdöme utan inbjudan
Svar från Motor4u
Thank you for your kind words! We're delighted to hear that Omar provided you with excellent service and kept you updated throughout the process. We always strive to go the extra mile for our customers, and we're glad we could assist you with a temporary vehicle. Enjoy your Range Rover Evoque, and we look forward to welcoming you back in the future! 🚗😊
Quite rude finance manager
Quite rude finance manager, unhelpful person,
Bad experience unfortunately today
Not happy at all
10 juli 2024
Omdöme utan inbjudan
Svar från Motor4u
We're sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and we take feedback seriously. Please reach out to us directly so we can better understand what happened and work towards a resolution. Your satisfaction is important to us.
LIES, LIES and more LIES
I've had the displeasure of buying a used battery electric car from Motor4u this May. If possible, I would give 0 stars for my experience. Unfortunately, they were the only dealer within a 100-mile radius that had the car we wanted in the trim and color we desired. If you have other options, steer clear of them.
The entire sales experience was riddled with lies, deceit, ridicule, and broken promises. Honestly, the customer service we received was the worst I've ever experienced. I've bought multiple used cars from various places in different countries, and none of my experiences were as terrible as this.
We scheduled a test drive for the car we wanted on a Friday before a bank holiday. Kash was our "assigned" sales rep. He greeted us, and we went out to the car. As an engineer with a hobby in electric cars, I know a lot about electric vehicles and systems. The pseudoscientific nonsense that Kash presented was just bad. If you are selling electric cars, at least learn the basics, which he apparently hadn't. I had to hold back from laughing at some of his statements.
Before even starting our test drive, the lies began. I inquired why the car didn't have a valid MOT, and he claimed it wasn't required in the first three years, as the car's manufacture date was still within this period. That was lie number one. The car had been listed since September 2023, and its MOT expired in the same month. The manufacture date was September 2020, as indicated by the VIN and the 70 plate. I didn't call him out, preferring to let him dig himself deeper.
During the test drive, the nonsense continued. He assumed we had never driven an electric car before, which was far from the truth. I am a big electric car enthusiast and have driven multiple electric vehicles, including a Model S Ludicrous. This car paled in comparison in terms of performance but was exactly what we needed. He repeatedly told me to get on the throttle and then criticized my driving, thinking he was funny. He covered the reversing camera when we were turning around, a feature I wanted to test. I had to call him out on it multiple times before he stopped.
Back at the dealership, the lies continued. He claimed there were four people lined up to look at the car over the weekend, despite it sitting there for nine months. He boasted about their coffee, which was undrinkable. He also said they don't hold cars for more than three weeks, which was untrue.
I didn't haggle on the price since it was right and the exact car we wanted. Instead, I negotiated on the delivery time. Despite his promises, the car wasn't ready by the agreed date. He had assured us it would be ready by Thursday, fully cleaned and with a 100% charge (which I paid £20 for). He also promised updates on Saturday and Tuesday, which never happened.
On Tuesday afternoon, I called the dealership, and they said he was out with a customer but left a note for him to call us back. He didn't. On Wednesday, I called again, and they told me the car looked ready. Thursday morning, he asked if we could collect the car next Thursday, which was absurd. He reluctantly agreed to arrange delivery that day at 4:15. When we showed up, he stalled and lied while dealing with other customers. Finally, he argued with me about the delivery timing and told my wife I was being pushy, as if she would side with him. She called him out, reminding him he originally said the delivery might be Tuesday or Thursday at the latest.
He claimed the delay was due to balancing the battery cells, another lie. Checking cell-level voltage doesn't require unbolting the battery. He couldn't provide a detailed cell-level battery report, confirming his lie. He also lied about the car's charge level. First, he said it was at 70%, then 20%, and finally, it had only 4% when I checked, barely enough to reach the nearest public charging point. He promised to reimburse us for the public charging cost, which I never received. Despite all this, he tarnished their reputation over £20.
Avoid Motor4u at all costs. The lies, deceit, and poor customer service make them a dealership to steer clear of.
30 maj 2024
Omdöme utan inbjudan
Svar från Motor4u
We're sorry to hear that you feel this way about your experience. At Motor4U, we strive to provide excellent customer service and transparency in all our dealings. We take all feedback seriously and would appreciate the opportunity to discuss your concerns further. If you'd like to reach out to our management team directly, we'd be happy to look into this matter for you.
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