Motor4u Omdömen 

Lovely company and really helpful! Always answered all my questions and put me at ease

Poor Service and High Risk.
This dealership is a pile them high and sell em as easily and with as little detail as possible. I bought a relatively old car but for me it was still an expensive car.
The salesperson was very inexperienced, couldn’t answer many of my questions and had no authority to make any decisions whatsoever. You have to have your wits about you and be brave to buy from Motor 4U.
The purchaser buys to get the car cleaned before collecting. I think the car was cleaned with a dirty sponge and dirty water as the car was not clean and a bit smelly and was not ready on my arrival inspite of my having traveled some distance to collect the car and therefore had a prearranged collection date and time. Once at the garage and upon seeing the car was not ready, I asked to see the car on the ramp but was not allowed close enough to view the underside etc properly. After nearly walking away because of the poor service and general poor vibes from the whole experience I bought the car against my inner judgement.
Much pressure is applied to purchase additional warranties. I declined but had to claim on the included 90 day warranty. This is not an easy process and after lots of phone calls I eventually got through and then eventually got told I could claim for some of the problems the car had. Unfortunately the warranty company, Autoprotect, are a good partner for Motor 4U as they were equally shifty and did not pay out for most of the issues with the car.
Be very careful when buying anything from Motor 4U and don’t trust much that the sales people and their very shady line managers.

Had such an amazing time at motor4u. Being a family run business I was treated with nothing but respect and they all made me feel lovely. I dealt with both Mike and Taj who helped me understand and get the best finance option for myself with a warranty all for in my budget. Leo helped ensure I got the lowest apr and everyone from the owner to the workshop side of the business was just amazing and spot on.
I would recommend motor4u to anyone that wants to be involved in a growing business and wants the time to be sat down and they are never afraid to answer 1000s of questions.

Great service prior to purchase, and explained all options well. On collection day, really disappointed that the small scratches on door were not dealt with despite asking, and company confirming this had been looked at. Also, EV was not charged so had to hang around for over 1 hour and only just enough charge to make it home. Staff really friendly, company owner very genuine, but these 2 issues on collection took review stars down.

Brilliant company, very helpful and good customer service would recommend to anybody

Great team with excellent after care. Very competitive vehicle service and always happy to answer any questions relating to any tech about your new purchase. At last a dealership that stands by their promises.

I bought a Jaguar XF Portfolio from motors4u in Flimwell. This is the second car i have bought from them and on both occasions ive had an excellent experience. I did have to take the jag back in for a management light that came on the next day, but they took the car back in and fixed the problem within 2 days, and i even got a courtesy car while they were fixing mine. Omar the service manager, as always was very friendly and accommodating i would defiantly recommend buying a car from them

I'd like to thank OMAR. he was a very kind and helpful guy. Made my visit smooth and quick. He solved the issue I was having over the phone. Called me when the part arrived. It was fitted in less that 20 minutes.

If I could give this company zero stars, I would.
Bought a vehicle in July last year, was sold a warranty I didn't want as the salesman badgered me me, telling me the car was nearly sold to someone else, but I could have it if I matched the previous deal, I thought this was a bit fishy but really wanted the car so went along with it.
Vehicle was fine for about 3 months and then it broke down, contacted Motor4u who told me to take it somewhere else and use my warranty.
Vehicle brought to another garage by AA and then the saga begins.
To cut a long story short the vehicle was off the road for a further three months, the problem was never solved, the warranty company wouldn't pay for the work as it was mostly diagnostic l, and Motor4u didn't want to know.
I had meetings with Motor4u staff who were very nice, but wouldn't compensate me in any way for the work, my stress, or hire cars I had to rent as I needed a car for work.
They just said I should've taken the car to them in the first place, which I tried to do, but was told to take it somewhere else.
This wasn't a cheap car, £16k, I ended up selling it at a £5k loss 6 months after I bought it.
I have never dealt with a more unhelpful company in my life and would strongly advise nobody buy a car from these people, they want your money but not your problems when things go wrong.

Avoid this dealer. My Vehicle needed a thousand pound repair a little over a month after purchase, given the usual admin run around, jumping through hoops to no avail. Got a part payment through the Mickey Mouse warranty but that was capped at £250 which wasn’t explained to me at the time. Poor. Avoid.

Hi all, after reading some bad reviews I nearly didn’t buy my car from Motor4u but thankfully I did use them. I bought a Tesla model 3 and from start to finish they have been absolutely spot on. firstly I spoke to young lad called Charlie over the phone and he give me a trade in offer over for my car and I assumed they would knock that down on arrival as all companies do and 1 company I was going to use knocked £1200 of when I arrived but Motor4u stuck by there offer which I thought was great start secondly I unfortunately had a fault with my boot which after investigation is very common with Tesla, I spoke to Stuart/Omar in service who advised to use Tesla to carry out repair and they would pay it which they did with no questions asked.

I have bought many cars from different garages over the years and Motor4u have been the best by far I personally would 100% recommend and will be using them in 2 years when I trade in again!

Charlie, Omar and Pacha all top guys 👍

UPDATE, owner has contacted me and is a very genuine guy and has dealt with all the issues promptly ,

They ask for a £99 deposit to withdraw the car from sale and to hold it and they don't do, and still haven't returned to me

Then will waste 48hrs messing around with there own finance companies because they don't want to use finance that you have arranged yourself because they won't get commission so instead want to charge £100s in fees

Never had such a bad experience with a dealership

I went somewhere else and had the car on the road in 5 hours

I bought a car from here recently and I was very pleased with the entire process from start to finish, brilliant staff very knowledgeable able to answer any questions I had, I would definitely highly recommend

Many Thanks to the entire team for all their help !

Avoid avoid avoid!!! Great at replying before you purchase or pay deposit, once deposit paid response was near impossible. Once purchased even worse! Told car would be serviced, clearly had not been, Clean MOT provided using on site garage with things since found that should have been advisories and failures! Car was filthy on arrival! When showing you the car, the salesmen are only interested in selling extortionately priced warranties. Standard 3 month warranty included only covers up to £250 despite being told £2500, but they didn't give paperwork till a few days after. They charge a compulsory admin fee on top of listed price despite not listing this on any other sites they advertise on. Should have walked away immediately but after driving a long way for the perfect car stupidly still bought from them.

Fantastic service! Very friendly staff!
Well looked after by kane, over the phone and in person. Would highly recommend.

Avoid this dealer at all costs! I purchased a £25,000 car through a distance sale. The car arrived and unfortunately after a few days we realised it just wasn’t fit for purpose for our family. Annoyingly the system crashed as well but that was quickly fixed by Mercedes Benz. The car is just not suitable for our needs. I contacted Omar Hassan at Motor 4 U to request a return and refund for the car just 4 days after the car was delivered. He told me they would not accept a return for “change of mind” and there was nothing I could do. This is against the law as stated under The Consumer Contracts Regulations (2013) which offers you the right to cancel or return your vehicle from the moment you place your order until 14 days after it has been delivered – provided the entire buying process was done online.

The car also arrived with a windscreen chip I was not informed of which was poorly filled in when the windscreen should have been replaced.

I have since spoken with Pasha Hassan as well at Motor 4 U who bluntly told me they would not accept the car back and refused to acknowledge what the law clearly states.

They have distance sale customers sign an illegal document which states they lose their right to a return within 14 days. Having spoken with Auto-trader Customer Security, the Citizens Advice Bureau and The Motor Ombudsman I have been assured that Motor 4 U are not following correct regulations and I will be now taking legal action to ensure I am compensated.

Buy your car from anywhere but here.

Went yesterday to have a look no customer parking cars upon cars so close together you can't even see them properly staff moving cars too fast considering public are walking around. Obviously cars brought from auctions as some still had stickers on them no prices or info on cars and despite 5 staff seeing us were totally ignored not even a hello so obviously didn't want our business

I was looking to buy an electric car so did extensive search in few different websites. I was particularly interested in Nissan Leaf so I tried to contact this dealer as they had one for sale.On my first try I managed to speak to a sales guy.Since I wanted to p/x my car I told him how much would he give against Nissan. He said he will contact me back after taking details about my car.So far so good.Guess what?After this no response! I guess they don’t really care! So after few days I again tried to contact them and spoke to I don’t know same or other guy who again took my details and said he will contact me back.I told him please leave text if I don’t answer the phone as I am quite busy mostly.He said yes.Again no response! Now if they don’t care to do business I am not really desperate as there are lots of other places one can buy from!So they lost my business! And not only that,on this website I have seen mostly negative reviews about this dealer so I am glad I have not bought a car from there! And another thing which put me off is that they charge extra £300 on top of the price of the car! This is ridiculous!

We purchase a Range Rover evoque from this garage back in July. The car looked stunning and the sales person was very good. Before we purchase this car, we mention about the reliability of this cars. I was assure by the seller that they would take of this. We were sold the extra insurance for parts and labour which it cost a good £2,000 extra, however within 4 months the coolant light came on and guess what???? They don't want to know anything. Their garage service is terrible and the man in charge will not book the car to be seen by them. Obviously they don't go by what the promise when you are buying a car from them, they just want your money!.
DO NOT BUY A CAR FROM THEM!!!!

We initially had a very good response from this company. The sales rep was really helpful and looked to give us the best deal. We arranged to pick up the vehicle with a part exchange and called them to say we were leaving to pick up the vehicle which was 2 1/2 hours away.
Half way to pick up we had a message from to say they sold the vehicle. Naturally we were very angry about the wasted journey, terrible customer service, what a shame!