Ordered a dress for my 18 birthday and stated 1/2 days delivery, took 3 weeks, received it after my party, emailed the company to return and ignoring my emails. Very poor customer service and a total... Se mer
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Det här tycker kunderna
Extremely poor quality items, don’t match description at all, took 13 days to arrive, shipping from china although trading via .co.uk domain, initially offering 20% refund and to keep the item, if you... Se mer
Absolute scam.. do not buy from this website. The dresses are poor quality, poor sizing and just overall disappointing. They don't look like any of the photos. Refunds are almost impossible with littl... Se mer
I ordered a jacket from Luna Fashion House. A jacket was delivered after 15 days from China. It is the wrong style, colour, size and creased. I was very disappointed and contacted the company about r... Se mer
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Ingen aktuell inbjudningshistorik
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Har besvarat 85 % av sina negativa omdömen
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DO NOT BUY FROM THIS WEBSITE
DO NOT BUY FROM THIS WEBSITE
dress is nothing like the picture, size runs small couldn't even get it over my thighs and the dress is falling apart. So slow in responding, and noe after reading other reviews if they do allow me to return it- it'll be going to China?! DO. NOT. BUY!
30 juni 2026
Omdöme utan inbjudan
Svar från Lunafashionhouse
Hi,
Thank you for your feedback. We're sorry to hear your order did not meet your expectations. This is not the experience we want for our customers.
Please contact us at support@lunafashionhouse.co.uk with your order number so we can review your case and find a suitable solution.
Kind regards,
Luna Fashion House
This company is a scam
This company is a scam. Stay away
I ordered a dress for my daughters confirmation. There was no indication of when the product will be delivered.
Arrived the day before confirmation.
Smelled of chemicals
Very poor quality
Nothing like what was in the picture
Offered 20% refund to keep
Want reyurn to CHINA all on your expense.
Website does not mention this.
I have no confidence they will refund even if I send. Most like find sone fault or will miss the delivery deadline
I WILL report this!
13 juni 2026
Omdöme utan inbjudan
Svar från Lunafashionhouse
Hi Leya,
Thank you for your feedback. We're sorry to hear your order did not meet your expectations. This is not the experience we want for our customers.
Please contact us at support@lunafashionhouse.co.uk with your order number so we can review your case and find a suitable solution.
Kind regards,
Luna Fashion House
This website needs shutting down
This website needs shutting down.
They use other sites pictures and send out old tat of no quality at all. To send back you have to pay tax and duties to china!
So disappointed and now £50 out of pocket- they suggested I gift it to someone else! What a joke, absolutely shocking. Do not buy from this site .
24 juni 2026
Omdöme utan inbjudan
Svar från Lunafashionhouse
Hi,
Thank you for your feedback. We're sorry to hear your order did not meet your expectations. This is not the experience we want for our customers.
Please contact us at support@lunafashionhouse.co.uk with your order number so we can review your case and find a suitable solution.
Kind regards,
Luna Fashion House
If I could give zero stars to it I…
If I could give zero stars to it I would.
The item comes from china and it’s not even stated on their website. The dress I ordered was nothing like the photo and the quality very cheap! I was offered 20% refund which is ridiculous! I wanted to return the item but they do not respond to the emails promptly and this makes the time for the return to expire. It’s such a misleading website and I would not buy anything from them again! Still have not replied to my email.
24 juni 2026
Omdöme utan inbjudan
Svar från Lunafashionhouse
Hi Elina,
Thank you for your feedback. We're sorry your experience did not meet your expectations. We're pleased that we were able to resolve the matter and reach a suitable solution. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.
Kind regards,
Luna Fashion House
Awful quality
Awful quality. Only attempted to offer 20% refund. Or pay for shipping back to China.
Cheap looking material. Looks as though it came straight from shein
17 juni 2026
Omdöme utan inbjudan
Svar från Lunafashionhouse
Hi Miffy,
Thank you for your feedback. We're sorry to hear your order did not meet your expectations. This is not the experience we want for our customers.
Please contact us at support@lunafashionhouse.co.uk with your order number so we can review your case and find a suitable solution.
Kind regards,
Luna Fashion House
ILLEGAL SCAM!!
ILLEGAL SCAM!!! FALSE ADVERTISING!!! They drop ship from Ali Express for 4 x the price- I wish I did a google image search on Ali express beforehand!!
They sent me my dress which was a COMPLETELY different colour to the one I ordered so I requested a refund… they had the audacity to offer me 30% off to keep the dress, and then when I said I just wanted to send it back they told me that I have to PAY for the shipping!!! I highlighted their returns policy that shipping would be paid for by them if the item was incorrect however they have accepted liability however the item fits the ‘description’ (there was only one option for gold) but the dress is literally not the same (initial dress as advertised is a champagne colour with white feathers and they’ve sent me a cheap darker dress with yellow gold feathers) they are FALSE advertisers and thieves. STAY AWAY!!!!! Also do yourself a favour and look on Ali Express or SHEIN before buying from them- it’ll be SO much cheaper and more reliable! AVOID AT ALL COSTS
22 juni 2026
Omdöme utan inbjudan
Svar från Lunafashionhouse
Hi Dawn,
Thank you for your feedback. We're sorry your experience did not meet your expectations. We're pleased that we were able to resolve the matter and reach a suitable solution. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.
Kind regards,
Luna Fashion House
Scammer
Bought a dress 26th May, it’s now 22nd June and the dress has not arrived. The tracking link doesn’t even work and says it no longer exists.
26 maj 2026
Omdöme utan inbjudan
Svar från Lunafashionhouse
Hi,
Thank you for your feedback. We're sorry to hear your order did not meet your expectations. This is not the experience we want for our customers.
Please contact us at support@lunafashionhouse.co.uk with your order number so we can review your case and find a suitable solution.
Kind regards,
Luna Fashion House
If I could give no stars I would
If I could give no stars I would. Received items and they were of an inferior quality. Wanted to return them but the don't reply to emails very promptly. I've been offered a 20% refund which is unacceptable. I want to return the items and get a full refund. But they haven't responded to my emails looking for the return address. They are wasting time so the time to return will have expired. DO NOT ORDER FROM THIS COMPANY.
11 juni 2026
Omdöme utan inbjudan
Svar från Lunafashionhouse
Hi Edel,
Thank you for your feedback. We're sorry your experience did not meet your expectations. We're pleased that we were able to resolve the matter and reach a suitable solution. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.
Kind regards,
Luna Fashion House
DO NOT BUY FROM THIS SCAM OF A COMPANY
DO NOT BUY FROM THIS SCAM OF A COMPANY. I was sent the completely wrong order. Took so long to arrive, then trying to email them and get a reply is impossible. Charged me for items that didn’t arrive. The items that did arrive are terrible and look like they are the cheapest materials. They wouldn’t refund me and in order to send the items back I had to do this 14 days from receiving the order. They couldn’t reply to my email in this time so how was I meant to meet that criteria. Complete joke and I am going to trade and standards.
13 juni 2026
Omdöme utan inbjudan
Svar från Lunafashionhouse
Hi,
Thank you for your feedback. We're sorry to hear your order did not meet your expectations. This is not the experience we want for our customers.
Please contact us at support@lunafashionhouse.co.uk with your order number so we can review your case and find a suitable solution.
Kind regards,
Luna Fashion House
⭐ 1 Star
⭐ 1 Star
Avoid this company.
The item I received was significantly different from what was advertised. It was described as a soft cotton long-sleeve garment, but the product that arrived had no brand label or fabric composition label, and is cheap synthetic polyester, and the sleeves only reached my elbows rather than being full length. The product was also marketed as an American product but was actually shipped from China.
I contacted the seller within their stated return period to request a return. Instead of providing return instructions, they demanded photographs and explanations before they would even consider processing the return. By the time I responded, they claimed the return window had expired.
To make matters worse, they now insist that any return must be sent using DDP shipping, a service that is not available through standard UK postal providers and would cost substantially more than the value of the items themselves.
Despite the product being misrepresented and my attempts to resolve the matter reasonably, the seller has refused to provide a practical return option or a full refund. The best they offered was a 35% refund (£18), which is completely inadequate when I have spent close to £60 on such poor quality and falsely advertised items and the fact that returning it is effectively impossible.
This experience has been extremely frustrating and feels like a deliberate attempt to prevent customers from exercising their right to return goods that are not as described.
I never leave reviews- but this has been such an appalling experience and I am left with 2 items that are absolutely atrocious quality which I paid a premium price for.
Seriously not impressed.
11 juni 2026
Omdöme utan inbjudan
Svar från Lunafashionhouse
Dear Sophie,
Thank you for taking the time to share your experience, and please accept our sincere apologies for the disappointment this order has caused. This is not the standard we hold ourselves to, and we completely understand your frustration.
We're very sorry to hear that the item you received did not match its description in terms of fabric, sleeve length, and overall quality. That is not the experience we want any customer to have, and we take feedback about misrepresented products extremely seriously.
Regarding the return process: we're sorry that our request for photographs felt like an obstacle. We ask for these to document quality concerns with our suppliers, but we recognise this should never delay a valid return. You contacted us in good faith and within the stated period, and we want to make sure your case is looked at properly.
We take all feedback seriously and will use it to improve our products and service.
Thank you for giving us the opportunity to look into this for you.
Kind regards,
The Luna Fashion House Customer Team
More like zero stars - this company is a con!
If zero stars was possible, thats what I'd rate Luna-Fashions at. The photos of their products are very misleading. I ordered a kaftan type dress for £30. It was nothing like the photo when it arrived. Cheap and nasty nylon type fabric. If I had paid £5 for it on Temu I would still have been disappointed. It wasn't even the same style as the photo. For the money I thought I was buying a decent product. No such luck here. The nasty fabric makes it unsuitable even to wear casually round the house. This website is a total con.
10 juni 2026
Omdöme utan inbjudan
Svar från Lunafashionhouse
Dear Julie-Anne,
Thank you for taking the time to share your feedback, and please accept our sincere apologies that the dress did not meet your expectations both in terms of fabric quality and in how it compared to the product images. We completely understand how disappointing that is, especially when you were looking forward to something special.
We hold ourselves to a high standard, and feedback like yours is genuinely valuable to us. It helps us identify exactly where we need to do better whether that's with the quality of our products, the suppliers we work with, or the accuracy of the imagery we present on our website. Please know that concerns like these are taken seriously and reviewed carefully by our team.
We're sorry that this particular order fell short of what you expected from us. We take all feedback seriously and will use it to keep improving our products and the overall experience for our customers.
Thank you again for bringing this to our attention and for giving us the opportunity to look into it.
Kind regards,
The Luna Fashion House Customer Team
Avoid
Had to give 1 star but if I could give nothing I would. Delivery took 3 weeks to come, customer service was good with updating straight away etc but as soon as I notified them that my parcel had water damage upon delivery and the quality and dresses look nothing like advertised nobody has been responding to my emails about a refund. Avoid the company at all costs
10 juni 2026
Omdöme utan inbjudan
Svar från Lunafashionhouse
Dear Aimee Pryde,
Thank you for taking the time to share your feedback, and please accept our sincere apologies for your experience both the delivery delay and the water damage to your parcel, as well as the dresses not matching what you expected.
We're especially sorry that your emails went unanswered. That is not the level of service we want to provide, and we completely understand how frustrating that has been for you. You took the time to contact us in good faith, and you deserved a prompt response.
We hold ourselves to a high standard, and feedback like yours is genuinely valuable to us. It helps us identify exactly where we need to do better whether that's with our delivery process, our customer communication, or the quality and accuracy of the products we offer. Please know that concerns like these are taken seriously and reviewed carefully by our team.
We take all feedback seriously and will use it to keep improving our service and the overall experience for our customers. Thank you again for bringing this to our attention.
Kind regards,
The Luna Fashion House Customer Care Team
Absolutely unacceptable experience.
Absolutely unacceptable experience.
I specifically ordered a pair of boots with a 4cm heel, but the boots I received have an 8cm heel. The product delivered does not match what was advertised and sold to me.
I waited a considerable amount of time for this order to arrive because I needed the boots for a specific purpose, only to receive the wrong item. This has been extremely frustrating and disappointing.
I have contacted customer support and am now seeking a full refund. Customers should be aware that the item they receive may not match the item they ordered.
Until this issue is resolved promptly and professionally, I cannot recommend this company based on my experience. I am hoping for a quick response for the company as I am extremely dissatisfied and upset. As seen in other reviews they tell you to contact customer support which I have already done through their direct email and through shopify but have not received a response. Please resolve quickly.
8 juni 2026
Omdöme utan inbjudan
Svar från Lunafashionhouse
Dear Gen Henson,
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the disappointment this order has caused. We completely understand your frustration, especially as you were waiting on these boots for a specific purpose and received an item that did not match what you ordered.
We're sorry to hear the heel height differed from what was advertised. That is not the experience we want any customer to have, and feedback like yours is taken seriously and reviewed carefully by our team.
We also apologise that you have not yet had a response to your messages. That is not the level of service we aim to provide, and we completely understand how frustrating that has been after waiting on your order.
We hold ourselves to a high standard, and feedback like yours is genuinely valuable to us. It helps us identify exactly where we need to do better whether that's with product accuracy, our suppliers, or our customer communication. We take all feedback seriously and will use it to keep improving our products and the overall experience for our customers.
Thank you again for bringing this to our attention.
Kind regards,
The Luna Fashion House Customer Care Team
Avoid at all costs! Cheap synthetics, awful quality, and terrible customer service
I was extremely disappointed with my experience with Luna Fashion House.
I ordered a dress, but what arrived bore little resemblance to the product shown on the website. The garment was made from a very thin synthetic fabric and the quality was poor. The sewing was uneven, the seams were distorted, and the dress included side slits that were not shown in the product photographs.
When I contacted customer service to explain that the item was not as described, I found the process frustrating. Rather than offering a straightforward return and refund, I was initially offered a partial refund to keep the item. I explained that I wished to reject the garment because it did not match the description and provided photographs showing the quality issues and differences from the advertised product.
I was also disappointed that the company would not provide a prepaid return label, despite the item differing significantly from what had been advertised. Obtaining a satisfactory resolution required considerable time and effort.
Prospective customers should also be aware that this appears to operate as a dropshipping business model. In such cases, the retailer may have limited oversight of the manufacturing process and quality control of the products being shipped to customers. My experience certainly raised concerns about the consistency and quality of the items being offered.
4 juni 2026
Omdöme utan inbjudan
Svar från Lunafashionhouse
Dear Bon Bon,
Thank you for taking the time to share your detailed feedback, and please accept our sincere apologies for the disappointment this order has caused. We completely understand your frustration, and this is not the standard we hold ourselves to.
We're very sorry to hear that the dress you received did not match what was shown on our website both in terms of fabric quality and the differences in the finishing and design. That is not the experience we want any customer to have, and concerns like these are taken seriously and reviewed carefully by our team.
We also understand your frustration with the return process and how much time and effort it took to reach a resolution. Feedback like this is genuinely valuable to us, as it helps us identify exactly where we need to do better whether that's with product accuracy, the quality and oversight of our suppliers, or how we handle returns and customer communication.
We hold ourselves to a high standard, and we take all feedback seriously in order to keep improving our products and the overall experience for our customers.
Thank you again for bringing this to our attention.
Kind regards,
The Luna Fashion House Customer Care Team
Nightmare
Orders a dress that took 3 weeks to arrive then when it arrived looked nothing like the picture and when I tried to return they wouldn’t accept as it was 15 days past and they have a 14 day policy my child was sick I couldn’t do anything else this is outrageous and there sound be a long return or something but I will never order here again terrible quality
1 juni 2026
Omdöme utan inbjudan
Svar från Lunafashionhouse
Dear Kaitlyn Murdoch,
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the disappointment this order has caused. We completely understand your frustration, especially given everything you were dealing with at home at the time.
We're sorry to hear about the delivery time and that the dress did not match what was shown in the photos.
That is not the experience we want any customer to have, and concerns like these are taken seriously and reviewed carefully by our team.
We also understand how frustrating the timing around the return window has been for you, particularly under such difficult personal circumstances. Feedback like yours is genuinely valuable to us, as it helps us identify exactly where we need to do better whether that's with product quality, delivery times, or how we handle returns.
We hold ourselves to a high standard, and we take all feedback seriously in order to keep improving our products and the overall experience for our customers.
Thank you again for bringing this to our attention.
Kind regards,
The Luna Fashion House Customer Care Team
Awful
The dress has come in a cheap awful bag the dress I payed for was £50 and it’s so thin and see through the bottom of the dress is a blunt cut and all over the dress and quality is shocking needs sorting out and I expect a refund
1 juni 2026
Omdöme utan inbjudan
Svar från Lunafashionhouse
Dear Aliya Smedley,
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the disappointment this order has caused. We completely understand your frustration, especially given what you paid for the dress.
We're very sorry to hear that the quality did not meet your expectations both the fabric and the finishing of the garment. That is not the experience we want any customer to have, and concerns like these are taken seriously and reviewed carefully by our team.
We hold ourselves to a high standard, and feedback like yours is genuinely valuable to us. It helps us identify exactly where we need to do better whether that's with the quality of our products, the suppliers we work with, or our packaging. We take all feedback seriously in order to keep improving our products and the overall experience for our customers.
Thank you again for bringing this to our attention.
Kind regards,
The Luna Fashion House Customer Care Team
Avoid at all costs
Avoid at all costs! Do not purchase anything for this website. They say they are based in Netherlands? The quality of the dress I received was shocking! Not true to the picture or the correct color or size I ordered! I am now not able to return due to the costs to China with customs being more than the dress is worth and they are offering me a percentage back. Awful experience. I have well and truly been ripped off. Here comes a generic false reply below......
26 maj 2026
Omdöme utan inbjudan
Svar från Lunafashionhouse
Dear Gemma,
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the disappointment this order has caused. We completely understand your frustration, and this is not the standard we hold ourselves to.
We're very sorry to hear that the dress did not match what was shown in the photos in quality, colour, and size. That is not the experience we want any customer to have, and concerns like these are taken seriously and reviewed carefully by our team.
We also understand your frustration around the return process and the costs involved. Feedback like yours is genuinely valuable to us, as it helps us identify exactly where we need to do better
whether that's with product accuracy, the quality and oversight of our suppliers, or how we handle returns and customer communication.
We hold ourselves to a high standard, and we take all feedback seriously in order to keep improving our products and the overall experience for our customers.
Thank you again for bringing this to our attention.
Kind regards,
The Luna Fashion House Customer Care Team
AVOID THIS COMPANY
I ordered 5 dresses for the total of £157.35, oh how I wish I’d seen these reviews.
The quality is that of a dish cloth, they are unwearable and nothing like the photos.
Their resolution 20% partial refund or pay to ship to china!! It’s disgusting.
Postage is going to cost half of what I paid for these so called occasion dresses.
AVOID, AVOID, AVOID!!!!
30 maj 2026
Omdöme utan inbjudan
Svar från Lunafashionhouse
Dear Chloe,
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the disappointment this order has caused. We completely understand your frustration, especially given the total value of your order and that these were intended for a special occasion.
We're very sorry to hear that the quality of the dresses did not meet your expectations and that they did not match what was shown in the photos. That is not the experience we want any customer to have, and concerns like these are taken seriously and reviewed carefully by our team.
We also understand your frustration around the return process and the costs involved. Feedback like yours is genuinely valuable to us, as it helps us identify exactly where we need to do better — whether that's with product quality, the suppliers we work with, or how we handle returns and customer communication.
We hold ourselves to a high standard, and we take all feedback seriously in order to keep improving our products and the overall experience for our customers.
Thank you again for bringing this to our attention.
Kind regards,
The Luna Fashion House Customer Care Team
I wish I had read the reviews first
I wish I had read the reviews first. As per other reviewers, item took ages to arrive, was cheap and nasty, then they made the return process difficult and now it seems I have to cover the return shipping cost which will no doubt be astronomical and take forever.
22 maj 2026
Omdöme utan inbjudan
Svar från Lunafashionhouse
Dear Cathy Donald,
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the disappointment this order has caused. We completely understand your frustration, and this is not the standard we hold ourselves to.
We're sorry to hear about the delivery time and that the quality of the item did not meet your expectations. That is not the experience we want any customer to have, and concerns like these are taken seriously and reviewed carefully by our team.
We also understand your frustration around the return process and the costs involved. Feedback like yours is genuinely valuable to us, as it helps us identify exactly where we need to do better whether that's with product quality, delivery times, or how we handle returns and customer communication.
We hold ourselves to a high standard, and we take all feedback seriously in order to keep improving our products and the overall experience for our customers.
Thank you again for bringing this to our attention.
Kind regards,
The Luna Fashion House Customer Care Team
DO NOT BUY ANYTHING FROM THIS COMPANY
DO NOT BUY ANYTHING FROM THIS COMPANY. My order took an age to arrive; too late for the party I wanted to wear it to, and it was horrible fabric and terribly creased. I tried to get a refund, they were very slow to respond and then told me I had to pay to send it back to China and pay any taxes and duties required. No mention of this on their website. I wouldn't have ordered if I had known.
20 maj 2026
Omdöme utan inbjudan
Svar från Lunafashionhouse
Dear RW,
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the disappointment this order has caused. We completely understand your frustration, especially as the dress arrived too late for the occasion you had in mind.
We're sorry to hear about the delivery time and that the fabric and condition of the item did not meet your expectations. That is not the experience we want any customer to have, and concerns like these are taken seriously and reviewed carefully by our team.
We also understand your frustration around the return process and the costs involved. Feedback like yours is genuinely valuable to us, as it helps us identify exactly where we need to do better whether that's with delivery times, product quality, or how we communicate our returns process to customers.
We hold ourselves to a high standard, and we take all feedback seriously in order to keep improving our products and the overall experience for our customers.
Thank you again for bringing this to our attention.
Kind regards,
The Luna Fashion House Customer Care Team
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