Delicious cakes delivered as promised for a special birthday. A big thank you, everybody loved them. I will be ordering again
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Beautiful Toy Story cake for my daughter’s 8th birthday- tasted amazing as well! Just brilliant.
Great cakes, never disappoint, we get them for all the family birthdays. My only quibble is that the delivery charges are high. The delivery service is good when we've used it (you can also pick up at... Se mer
Excellent service and an excellent gender reveal cake. It was delicious and very well presented. It looked even better in real life than in the photos. I’m so glad we went with Lola’s and will definit... Se mer
Företagsinformation
Om Lola's - Lola's Selfridges Birmingham
Skrivet av företaget
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Skrivet av företaget
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Kontaktuppgifter
Selfridges & Co, Bullring Shopping Centre, B5 4BP, Birmingham, Storbritannien
- +44121 643 2004
4,6
Utmärkt
858 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Mouldy Cake
The cake we ordered had mould on the fruit, all the strawberries were mouldy and smelt terrible. Was very disappointed considering we ordered way in advance and collected on the day we ordered it for.
20 december 2025
Svar från Lola's - Lola's Selfridges Birmingham
Hi Safia,
Thank you for taking the time to leave your review.
We are very sorry to hear the fruit on your cake had mould. This doesn't reflect our usual high quality and we understand your disappointment.
I want to reassure you we source our fruit daily from a local market for the best quality and freshness.
I can't see any correspondence on this from you so please email our team on hello@lolascupcakes.com and we can look into this further.
Kind regards,
Shona
My Gluten Free Cupcakes
I love LOLA'S GLUTEN FREE cakes, but, this time both cakes had after taste. And made me a little sick. This is why I gave 3*'s.
Being ceoliac, it was difficult to find good GF Cakes. And, now it looks like still difficult to find Gluten Free Cakes.
29 december 2025
Svar från Lola's - Lola's Selfridges Birmingham
Hello,
Thank you for taking your time to share your feedback with us.
We are very sorry to hear that the Gluten Free cupcakes you purchased from us recently had a different taste from your usual experience.
We will be sure to pass this information on to the relevant teams to review further and to investigate if we can trace any other reports from the same batch to ensure that we can address if there were any issues or if there is anything we can do to improve on this experience for the future.
If you would like to discuss your experience with our team directly, please get in touch with us directly at hello@lolascupcakes.com.
Kind regards,
Always a great cake day with lolas
21 december 2025
Amazing experience with this company
Amazing experience with this company. I was served by the lovely Penny in Selfridges at The Bullring. She went above and beyond to find me a suitable cake that I needed urgently the next day. Nothing was too much trouble for her and Penny herself was a delight. I will absolutely return the next time I need a cake, which by the way are delicious!
29 december 2025
Omdöme utan inbjudan
Poppy and Sim was absolutely brilliant
Poppy and Sim was absolutely brilliant. Very happy with the customer service I received. Very bubbly and helpful. Definitely will be coming again. Thanks to both. Happy customer.
29 december 2025
Omdöme utan inbjudan
The cakes are very good
The cakes are very good, well made and presented. The customer service at the Lola’s counter in Selfridges Birmingham wasn’t particularly friendly.
9 december 2025
Svar från Lola's - Lola's Selfridges Birmingham
Hello Nick,
Thank you for sharing your feedback with us regarding your recent visit to our Birmingham Selfridges shop location.
Our team is committed to friendly and high quality customer service at all levels and we are sorry to hear that your experience at this shop fell short of those standards.
I will be sure to log this with the relevant stores and area managers to ensure that proper attention and retraining can be provided to the team to ensure that we can improve on this experience for the future.
If you would like to discuss your visit with our team directly, please do not hesitate to contact us directly at hello@lolascupcakes.com.
Kind regards,
Great service
15 december 2025
Great service great tasting product
The customer service recived from penny was 2nd to none, great knowledge and very helpful.
Everyone really enjoyed the birthday cake probably the best cake tasted to date definitely recommend
12 december 2025
Omdöme utan inbjudan
Pure Bliss with Every Bite,Lola’s never disappoints
I ordered a Red Velvet cake from Lola’s Cupcakes for delivery and couldn’t be happier with the experience. The ordering process was smooth and straightforward, and the cake arrived right on time, beautifully presented and in perfect condition.
The cake itself was absolutely delicious. The sponge was incredibly soft, rich, and moist, and the cream cheese frosting was smooth, creamy, and perfectly balanced—not too sweet. The flavour was spot on and enjoyed by everyone.Just to note I have been ordering from Lola’s for a good number of years now and the experience has always been great.
6 december 2025
Delicious cake, arrived as expected and beautifully packaged
Delicious cake, beautiful designs, great packaging- kept the cake safe during transport.
2 december 2025
Great customer service at collection…
Great customer service at collection and of course great cakes!
29 november 2025
My go to for birthday cakes
My go to for birthday cakes. Never disappoints and always freshly made
28 november 2025
Birthday cakes
We order 2 birthday cakes for my daughter
Was both of them amazing 😍😍
The stuff are very helpful and friendly
I recommend to everyone
6 november 2025
Professional and friendly. member of…
Professional and friendly member of staff helped me
choose the right cake for my son. Cake arrived without any issues and was beautiful to look at delicious to eat.
9 november 2025
I am living in Dubai and had placed an…
I am living in Dubai and had placed an order for my daughter's bestie.Delicious cakes and was delivered on time.I am super impressed with the service .Thankyou Lolascupcakes
3 november 2025
We love Lola’s cake
We love Lola’s cake, always choose our birthday cakes from here as they are so fresh.
9 november 2025
It looks exaclty like in the picture
It looks exaclty like in the picture. We loved it.
9 november 2025
Excellent birthday cake
Fantastic birthday cake, beautifully made and tasted as good as it looked. Have tried many providers in Birmingham in recent years and this was the best so far. A bit on the expensive side (esp with delivery), but worth the extra for a special occasion when you want to avoid any disappointment.
28 oktober 2025
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