Delicious cakes delivered as promised for a special birthday. A big thank you, everybody loved them. I will be ordering again
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Beautiful Toy Story cake for my daughter’s 8th birthday- tasted amazing as well! Just brilliant.
Great cakes, never disappoint, we get them for all the family birthdays. My only quibble is that the delivery charges are high. The delivery service is good when we've used it (you can also pick up at... Se mer
Excellent service and an excellent gender reveal cake. It was delicious and very well presented. It looked even better in real life than in the photos. I’m so glad we went with Lola’s and will definit... Se mer
Företagsinformation
Om Lola's - Lola's Selfridges Birmingham
Skrivet av företaget
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Skrivet av företaget
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Kontaktuppgifter
Selfridges & Co, Bullring Shopping Centre, B5 4BP, Birmingham, Storbritannien
- +44121 643 2004
4,6
Utmärkt
857 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Best carrot cake
I order from here any time i need a birthday cake and it never disappoints. The best carrot cake out there. Thank you.
30 januari 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Not worth it.
Cake was not worth it to be completely honest. Undersized with stale cinnamon buns and dry sponge that tasted more like a carrot cake with a bit of cinnamon in it. Overall pretty underwhelming.
19 januari 2026
Svar från Lola's - Lola's Selfridges Birmingham
Hello,
Thank you for taking the time to give us your feedback. I am very sorry for any disappointment experienced on this occasion.
I can assure you that all cakes are freshly baked and prepared for the delivery/collection date chosen.
We do recommend cakes are allowed to come up to room temperature before serving to ensure the cake is consumed at its best.
I will note your comments with regards to the flavour of the cake.
If there is anything further we can help with please feel free to send an email to hello@lolascupcakes.com
Kind regards,
Always great
Always great, its a vegan cake but ignoring that its still my favourite bar the mango passionfruit cupcake, wish they did that as a permanent cake which was the diwali special, absolutely amazing, definitely the best.
19 januari 2026
Quality at a good price
The cake that We ordered was a frozen theme and was amazing, the cake was good quality and well presented in a sturdy box.
My only issue is that its collection only in our area so We had a 30 miles round trip to the bullring in Birmingham Selfridges but I would still order another cake through Lola's.
24 januari 2026
Beautiful Cakes!!
Brought two seperate boxes ( and flavours ) for my husband & sons birthday . Tatse amazing , lovely and moist.
22 januari 2026
More than worth it.
Apart from the cake being delightful, customer service was unmatched when I had to rearrange my delivery date. Top tier cakes and service. More than worth the fair price for a beautiful cake.
13 januari 2026
I went to lolas they couldn't find my…
I went to lolas they couldn't find my account. So annoying, standing around them not knowing what to do including manager. Plus the cupcakes are over rating, you could get better tasty cupcakes elsewhere. Taste not all that. Noting to wow for.
19 januari 2026
Svar från Lola's - Lola's Selfridges Birmingham
Hello,
Thank you for getting in touch with us today.
I'm sorry to hear that our store team had difficulty with verifying your Love Club account information and that you did not find cupcakes that you purchased in store to live up to our usual experience.
We are always seeking to delivery an experience that goes above and beyond in both our service and with our fresh baked hand crafted treats.
I will be sure to pass your feedback experience to the relevant teams at our shop and our bakery to review further.
If you would like to discuss your experience with us further, please do not hesitate to get in touch with us directly at hello@lolascupcakes.com.
Kind regards,
Delicious Red Velvet Cake
This cake was amazing from the first bite to the last. Soft, moist, and flavorful without being overly sweet. Highly recommend!
7 januari 2026
Delicious
Amazing tasting cakes and excellent customer service from the store in Birmingham Selfridges, made sure to find a compromise when I wasn’t able to have a specific design of cake in advance of a birthday party (due to the gluten free baker only being able to design specific cakes)
17 januari 2026
Absolutely amazed at how this cake…
Absolutely amazed at how this cake turned out, tasted fantastic had nothing but compliments about it
16 januari 2026
Quick delivery and cake was just like…
Quick delivery and cake was just like the photos and tasty
8 januari 2026
Amazing brand
Amazing brand. I've ordered the exact same cake 4 years in a row for my birthday, and I've never been disappointed
10 januari 2026
Sickly sweet. Has the recipe changed?
Has the recipe changed? We used to get them quite often when we were living in London. However, we’ve not had them since 2023, when we moved to Manchester (no nearby stores). We recently bought a few from their Birmingham store and they were awfully and sickly sweet. Not a lot of taste other than very sugary.
11 januari 2026
Omdöme utan inbjudan
Svar från Lola's - Lola's Selfridges Birmingham
Hello,
Thank you for taking the time to leave us a review.
I am so sorry you found the item bought to be sickly sweet and not what you remembered from before.
We are always evolving and trying to make our recipes better, we will pass on your feedback about the sweetness.
If you prefer items to be less sweet we do recommend our cream cheese items as they need less sugar in their recipe.
I hope this helps and you might try us again.
Best wishes,
Alice
Delicious 😋
Another delicious cake from Lola’s (chocolate heaven) 😋 we have ordered from them for a few years now as they have a great range of cake’s full of flavour & look the part. My personal favourite has to be the Eton mess 🥰 and as for deliveries they have always been on time no issues. I would definitely recommend. Blessings
9 januari 2026
Amazinh gluten free cakes in England
Ahhh I love Lola's gluten free cupcakes..they are amazing specially cookies and creams ones..this time i tried carrot cake and that was soooo good too...I can have them every single day and never get tired of eating them..but have to be careful with weight too🥲
8 januari 2026
Great customer service
Great customer service - staff were really friendly and helpful and accommodating to my needs
26 december 2025
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