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We have been going to lanzarote for 20plus years staying in Villas,
I have to say this was by far the worst experience ever very amateur set up from sending wrong information at beggining to rental car being off site at airport then Avis saying we need better insurance as the jet2 wasn't adequate after being sold saying it covered everything .Villa was horrendous patio doors that wouldn't lock ,outside doors would open everytime you opened the bathroom door ,leak on fridge or dishwasher ,curtain hanging down, tap hanging off, outside lights not working ,floor filthy and a trail of ants leading from the front door ,tv not working on English channels when told included sent a few teams of maintenance men ,and in 7 days only managed to fix the tap ,the pictures of the pool where very clever making it look bigger it was like a splash pool ,there was a 3ft wall next to the pool on the other side was a walking area for dog walkers the smell was sickening jet2 villas in my opinion should not be taking peoples hard earned money for this terrible service

We used Jet2 Villas for our trip to Cyprus in October.

The Villa was great, the only issue we had was the pool hadnt been cleaned and was full of leaves and bugs, after a call to the JET2 resort line a handyman was round within the hour and cleaned the pool. apart from this everything else was faultless.

Jet2 are excellent value for money, the flight was great and so was in the in-resort service.

Dream villa Lanzarote , well someone was dreaming but not about this villa when they named it , do not go by the pictures on jet 2 or solmar villas web sites as this villa is nothing like them , a very tired worn out and dirty property. Avoid at all costs

We booked Villa Aris in Kefalonia, Greece with Jet2 Villa holidays on 04 Sep 2023 for a week's holiday on 15 Sep 2024. We paid the holiday balance on 05 July 24, 10+ weeks before we were due to travel. On 09 Sep 24, less than 6 days before we depart, we received an email from Jet 2 advising 'a villa' is being built in the vicinity of our villa with noise 7 days a week from 7am to 7pm. Not wanting this to be part of our holiday experience I called Jet2 on 09.09.24 to be advised there were no other villas to move to on the island at such short notice. There was no offer of a full refund during several phone calls on 09.09.24, the only offer was to take another holiday to another Greek destination and pay any additional costs associated. The offer of an unknown different destination and different flight times was not easy to accept with extra legroom flights x 4, guaranteed baggage x2, airport hotel + parking, fastrack security / passport and petcare all booked and paid for. Obviously in addition both our work places had our holiday week pre-booked well 'in-advance', any 'last-minute' changes to this would not have been easy to implement for either of us. So there we were, move the holiday or suck up the building noise. We were both desperate for a break away, one that had been booked for over a year, to a place we know and love. We decided to go with the holiday. Unfortunately for us and for Jet2 it was just a little more than 'a villa' being developed. It was approximately 10 to 12 villas being constructed on a major scale, some nearing completion, some just coming out of the ground on both sides and below our Villa Aris. As well as considerable external works and new boundary walling in addition, these works would have commenced at least 8 months ago, if not longer. With current build position, there would be at least another 6 months to go without sight of any detailed plans or build programmes. How then can Jet2 take our money for a 'holiday' 3 months ago and only advise us of 'a villa' being developed less than 6 days before we were due to travel. So So Poor Jet2, we have had numerous villa holidays with you but this was the last one, forever! Despite an email confirming an Executive will review and get back to us regarding our formal complaint submitted on 08 Oct 24, no-one from Jet2Villas / Holidays has issued a response in the last 5 weeks. No surprises there based on how we have been treated so far.

We stayed in Villa Olga, Calan Porter Menorca. The Villa is very tired & needs a complete make over. The air-con is set on timers so turns off in the night waking us up & the beds are rock hard. Everything is dated it seems like Jet2 Villa’s do-not check on the upkeep of their villas, it’s a shame. It’s the first time we have used Jet2 Villas (we have rented from many other Villa companies over the years) but won’t be renting through Jet2 in the future, we will go back to our other Villa companies. Sorry Jet2 you need to step up.

Worst villa we have ever stayed out. Plug hanging off wall in kitchen, terrible smell from bathroom, no hot water (for first day or so), building noise 7 days, very narrow 3km access road shared with lorries from construction. Villa was generally shabby and did not reflect photos in broacher. Jet2 takes 28 days to respond to complaints I guess due to volume!

I sent two complaints to Jet2 holidays regarding our villa holiday. coop travel did also as we booked through them. Jet2 replied to all three emails stating they would contact me with a reply within 28 days I then reminded them last week that no contact has been received but I will give them 7 extra days to reply and still no contact. I will be sending our complaints to ABTA due to poor customer service. Our villa had a rat running around, two door handles fell of, front and back door. The front door wouldn’t fully open. A tap came off in bathroom. A dodgy light in swimming pool which actually got fixed whilst we were there. All issues were reported twice whilst on holiday. The rat man came on the last day and placed a bait box down. I showed him the rat droppings, urine marks on all the pool inflatables. Service manager was aware on day one as she took photos. A cleaner came on day 4 and we again reported it but still no action. I also emailed Solmar service manager on day 4 regarding concern of contamination from rat infestation. she replied and said she’d send somebody immediately but nobody came. when I emailed her again about the rat infestation at villa baltin on my return to Uk she said the infestation was sorted and all inflatables have been removed and pool house was cleaned. Unfortunately nothing happened whilst we were there. Terrible service

There were a few issues whilst we were on our holiday-

I had requested a baby stair gate that was not there on arrival

The internet was terrible and very intermittent, this was very disappointing

No instructions or welcome pack

Had two power cuts whilst we were there

The Villa was very dirty on arrival and I don’t believe it was thoroughly cleaned before we arrived. The floor was especially dirty and the bin under the sink was very smelly

The shower screen in the second en-suite downstairs only had one door meaning water leaked everywhere when it was used

In the same en-suite there as mould on the toilet seat, it takes some time for mould to grow implying it had been a long time since it was last cleaned

There were pipes sticking out of the floor, we had toddlers with us and this is not safe for them

The BBQ was cracked and broken, meaning it was unusable which we were very disappointed about

There was rubbish next to the BBQ area also which again isn’t good for children

I believe someone rang me from Jet2 and left a message however my phone only works on the internet abroad so can only be contacted via email or WhatsApp (when the Villa internet was working that is)

Overall we were really upset with the standard of the Villa and the communication and care whilst we were away, we paid a lot of money to stay there for a special occasion and it did not deliver.

Villa godinho, 7 adults and 4 children. Can't fault our experience. Short taxi rides to everywhere. Forget about hire car rip off

We will never book with Jet2 Villas again. We book our holidays 18 months in advance so we can budget and had two holidays booked for 2025. Received a call from Jet2 to say that the 2 bookings no longer have car hire included as we had booked so far in advance even though when we booked it stated car hire was included! I said so if we cancel and book again in 6 months would we have car hire, was told yes! Cancelled both holidays out of principal and will never book with Jet2 Villas or Jet2 again! They lost £7,000 worth of holidays from us! Joke company!

Villa Skala Blue on Skala Kefalonia is in a lovely setting but the furniture is very poor quality and uncomfortable, the crockery is ancient and there is not enough for 4 people. Generally it is substandard as every door creaks and is hard to close.
Most weirdly the owner appears to live in a building at the rear of the property and appears at odd times without warning which can be quite shocking when making a cuppa first thing

Villa ricardo Calpe, OMG do not book this villa. Arrived it was filthy all dining chairs were ripped, sink was disgusting air conditioning did not work upstairs and downstairs was leaking water oven was not secured, skirting boards were damaged and hanging off, cat poo around the pool, bedroom balcony door would not shut,table in room was all rusty, washing machine did not work, handles hanging off doors. The worst holiday we have ever had. The only way to get any joy out of jet2 is to take them to the small claims court. Customer service are a waste of time.

We have booked many Jet2 Villa holidays but been disappointed on our last two!
Jet 2 no longer seem to check the properties. So things are missing or don’t work. Out toaster blew the fuse. Air con in one room didn’t work, last time we didn’t have any pool towels but didn’t need them as there was scum on top of pool and no pool cleaner all week. The Jet2 service is excellent from their staff, they just need to check out the properties as they are really letting you down and losing you customers ☹️

Villa Margarita Cala D'Or

We visited here August 2024. The 3 stars I have given is for location. Absolutely perfect. Literal 2 min walk to the beautiful harbour and its restaurants, bars and a brilliant supermarket and 5 min walk the other way to the town centre and all its shops and eateries etc.

Villa Margarita was very disappointing and I would not recommend. Firstly the kettle and toaster did not work at all and the wifi was shocking. I informed Jet2 of this via their whatsapp on day 2 and didnt get a response so we had the whole holiday unable to make a cup of tea. We also had 2 teenagers with us so you can imagine the drama of the wifi cutting off every single day!!

There is also zero contact information in the villa about what to do if something is broken. Only emergency contact numbers. No welcome information - nothing

The pool shallow end was about 4 foot then sloping extremely quickly down to about 7 foot - so unless everyone can swim its not friendly - definately not good for kids under 12 I would say. There is also limited space around the pool sun loungers bearing in mind this is a 6 berth villa - you would really struggle. No umbrellas either.

There is good aircon in the bedrooms but nothing in the kitchen or living room which makes those rooms unbearable in the height of summer (especially cooking in the kitchen).

The inside of the villa is really dated and things like cutlery/crockery extremely poor condition.

The main bathroom shower cubicle downstairs didnt drain away and so two consecutive showers every night resulted in the water rising over the shower tray and completely flooding the bathroom.

Maids came on day 5 of 7 to change the towels - thankfully there is a washing machine so I could wash them myself every other day.

All in all for the money this villa cost - its not worth it.

Villa Michaela provided us a lovely week long family relaxed holiday in Cyprus.

Check in was simple, a key box located outside the front door, the villa was clean with fresh bath and pool towels laid out for us.

The villa itself is a 5 minute drive from both Latchi and Polis, a car is essential as the walk to Latchi from the villa is a bit uncomfortable due to the heat and the hilly roads. I drove and left the hire car in Latchi one evening to have a couple drinks and walked the next morning to collect. A taxi from the villa to either is 10 euro, there is a taxi right in the middle of Latchi.

We booked with Jet2Villas with flights, villa accommodation and car hire included, however the price for the villa itself looked slightly cheaper with Solmar Villa Holidays, I only chose Jet2 for piece of mind having travelled with Jet2 plenty of times previously and liked the idea of having everything as a package.

Inside the villa is very spacious, 3 air conditioned bedrooms, the master has ensuite and a large walk in wardrobe. 2 further bathrooms, an open plan kitchen/dining and kitchen area complete the villa, the only downfall to this is there isn't any air con in the living area, it can become very hot, especially when cooking.

There is a patio area by the pool which we made use of daily, lovely to sit and watch the sunset from there or a morning coffee first thing.

The pool area is lovely, plenty of sun loungers and seating, something worth noting is the pool maintenance, although a pool guy attends twice a week, be prepared to skim the water twice a day as plenty of leafs and grass blows in from the field opposite mixed with dead bugs, nothing the owner can do about this, just part of the villa experience I guess, I skimmed the pool first thing in the morning to get rid of anything that had blown/flown in overnight then again late afternoon.. literally a 5 minute job and everything you need is provided for you.

To the rear is a car port which is covered to keep the car cool when parked. A small patio with a table tennis table, we used it a couple of times but its a little run down and probably could do with being replaced.

A bbq area is opposite the table tennis patio, we decided not to use it as again, probably could do with a bit of TLC.

The only negatives are in some areas the villa needs some TLC, the bbq area and rear patio as mentioned, the kettle needs replacing (plenty mentioned this in the guest book) the ensuite has mould spots in the silicone so could do with a deep clean, other than that I don't really have anything to complain about, only mentioned those 3 points to be fully transparent.

We had a week at Villa Michaela and honestly, wish we booked for 2 instead, it's remote but not too remote and gave us the private, relaxed family holiday we wanted.

We didn't have any interaction with the owners, although mid way through our holiday we ventured out into Polis and returned to the villa to find clean bath towels and a freshly baked cake, I assume the owner came to say hello, sad to miss them and really appreciate the kind gesture of the cake.

We did have a small issue with the pool filter during our stay, I called the Jet2 helpline number at around 9:30am, by midday the pool attendant was there and quickly explained the fault (tripped fuse) he gave the pool a clean, checked chemicals, topped up the water and left...can't fault that for service!

All in all, we enjoyed our stay at Villa Michaela, we would certainly return.

As a package villa holiday with car we did enjoy our holiday and there were no major problems. However there were a number of things which could have been improved.

The wait for car pick up was over an hour, not great after an early start.

Then we had to drive into Calpe town to pick up the keys. Not easy in the middle of the day with one way systems. Instructions could have been clearer and directions to nearby parking would have been good. Similarly having to drop keys back at the office before driving back to the airport made things harder- a drop box at the villa is what we’ve done previously and this is much easier.

Villa-good sized villa with a good sized pool but there was a building site opposite. Work had stopped for August so it wasn’t noisy but it wasnt a nice view when sat at poolside and the only way to get in the gate was to do a 3 point turn into a rubbly yard and reverse in.

The villa has no information on how to work anything, rubbish expectations or locality. Not a big thing but they usually do.
The washing machine didn't seem to work. There were no instructions but we tried various programs and each one left the clothes barely washed and sat in pools of water.

There was nothing helpful in the villa eg salt, pepper, oil, foil etc. again not essential and 1 dishwasher tablet/1 bin bag/1 toilet roll given but you don’t really want to have to go and get everything- again usually there’s things for you to use such as seasoning.

The fridge light didn’t have a cover and when first stocking the fridge it burnt my hand (now scarred) but when we mentioned it to the guy from the letting company who came he did get it sorted very quickly.

Oddly, the iron cord was so short you could only iron about quarter of a T-shirt at a time…very difficult to iron!

The villa was a bit dated in parts. There weren’t mirrors in any rooms so if you wanted one you had to go in the bathroom- not great when 6 people are trying to get ready. The bed in the master room was small and very uncomfortable. It sagged in the middle and we all only had one thin pillow each- not a restful week’s sleep.

As I said these aren’t massive issues; it didn’t ruin our holiday but after 5 other villa holidays we noted that these things all added up to a less pleasant experience to what we are used to nor what we have come to expect from Jet2.

Do not go near this villa!! We booked for 2 weeks in June 2024. Several months before our departure we saw a review stating there was construction of a very large hotel nearby, the noise of which could be heard within the villa. We queries this with Jet2villas who denied all knowledge of the construction site. When we arrived the construction site took up almost half of the main street of Latchi. How they could be unaware of this is a mystery. Part of the site actually overlooked the villa's pool area. We also found the villa to be musty and damp smelling. It appeared unclean on work surfaces in the kitchen and bathrooms, the smaller of which was crawling with ants. We cleaned everywhere as best we could in an effort not to spoil our holiday. However after 10 days and an influx of cockroaches from behind the washing machine we packed up and booked into a hotel for the final days of our break. On our complaint to Jet2Villas upon our return they were disinterest as we had not complained whilst in resort. We felt the photographs taken were self explanatory, but they were having none of it, they simply quoted their Ts & Cs, basically blaming us for not reporting any issues whilst in resort. Customer service was an absolute disgrace and we will never use them again!!

Stayed at Villa Orion in Lefkas Greece. The villa is well equipped and modern with a lovely pool area and amazing views. However the stay was seriously impacted by the fact there was a villa under construction right next door and one behind so we had to put up with construction noise from 8am most days. One day work on the villa behind started at 0730. We had no idea that this was likely as hadn’t been told anything by Jet2 prior to traveling. The villa had apparently been ‘sublet’ of sorts from Solmar villas and it was their rep in resort who we had to liaise with, a lovely lady named Jo who was very attentive and always responded helping where she could with minor issues as well as the building site but there was only so much she could do. Jet 2 absolutely should have informed us of the building works next door!

Great relaxing experience

Jet2 Villa Cordyline in Guia has a superb location and nice proportions but was dirty on arrival and tired inside and out. Cheap furnishings and beds so hard that after 10 nights our backs could not take any more and we had to book into hotel for last 4 nights of holiday. ill fitting and worn bed linen and towels some with holes. Should take new photographs to reflect the true picture as the current ones being used overly flatter it. No mention that it is semi detached and adjoining walls are paper thin. Unfortunately we will NOT trust another jet2 villa by Solmar.