Jet2.com & Jet2holidaysOmdömen 

Horrible experience

I am extremely disappointed and shocked by the treatment I received from Jet2holidays. During my trip, I experienced blatant discrimination and Islamophobic behavior from the staff at the airport. Instead of feeling welcomed and safe, I was singled out and treated with hostility and disrespect simply because of my faith.

A holiday company should ensure that all customers are treated equally and with dignity, regardless of their background or religion. Jet2holidays completely failed to do this. This ruined my entire experience, and the airport staff made me feel deeply uncomfortable and unwelcome before my journey even properly began.

I want to write a true story about Jet2 airline. Last night I had to cancel my flight to Izmir in Turkey due to a death in my family. Today I received an email from Jet2 saying my money I paid to the company cannot be refunded and I have to call it a big scam and crime. In the future if they let me fly with their company for free I would not go because the worst airline not only in the UK but in the whole world. I am 65 years old but this has never happened to me in my life, shame on this company how they steal money from customers. I would never recommend them even to my worst enemy because how do they think it should be normal, it is a big robbery on their part, it means whether you used our service or not we take your money. Dear readers of this truth about Jet2 airline, please keep in mind that this company will take your money whether you fly with them or not, shame on them. I am really sorry that I cannot leave less than one star. Thank you very much to all the readers of my truth about Jet2. Kind regards

Just back from a jet 2 holiday flying from Edinburgh to Antalya Turkey. Staying at the Ali bey Shorgun hotel.
After a two hour flight delay due to “technical issues” with plane, we arrived at the hotel at 12.30am. To our horror we were informed by the man at reception that we had no reservation! We were informed that the hotel was full and also that there was nobody available to speak to from jet 2 until morning. We thought we were spending the night on the street with our children. Eventually after nearly two hours of stress and pleading, we were offered a “temporary room” at a cost of 400 euros on our credit card!
The room we got clearly was never used as stank of mould and dampness. Restaurant was also shut due to the time so we were starving.
Got sorted the next day thankfully, but lost a whole day moving cases about. On our flight back further jet 2 delays. This time three hours two of which sat in the plane on the tarmac. Then two hours delay getting our cases back at Edinburgh Airport. The jet 2 lady blaming short staff? Total nightmare. DO NOT USE JET 2!!!

Probably one of the easiest 5 star reviews I've given for my past experiences with Jet2 holidays, although I haven't flown for over a year due to health issues but prior to that this was my number 1 go to travel company due to their professionalism and well mannered, helpful staff.
What has prompted me to submit this review is that I strongly object to the witch-hunt that's currently going on....I counted 50 one star reviews on the first 4 pages with many slandering this company with racism, I know there's an social media outburst at the moment because 5 Muslim men were refused boarding therefore in my opinion there should only be 5 reviews regarding this because it's to my understanding that a Trustpilot review is about YOUR OWN PERSONAL EXPERIENCE not for others jumping on the bandwagon, some even have the audacity to write a one star review because of the supposed 'racism their friends received' they weren't even there to witness this and I sincerely hope Jet2 and Trustpilot are investigating these witch-hunters. Trustpilot has reviewers email address's so they can contact them with the false profile names and Jet2 can check back customers flying history and if they are not listed then these reviews should be removed immediately

Extremely disappointed with the way our situation was handled by a Jet2 member of staff, Shelly, at Birmingham Airport.
At the gate, Shelly refused to allow us to take our laptop onboard the aircraft. She told us we had only two options: either miss our flight and wait for the laptop to be screened again, or board the flight without it. She assured us that the laptop would be safely kept in lost property and that we could collect it upon our return.
We relied on the advice we were given and boarded the flight without the laptop. However, on our return, we have spent hours being passed between Jet2 staff and Birmingham Airport staff, with neither party able to tell us where the laptop is. No one seems to know who took responsibility for it or where it has ended up.
To make matters even worse, we have since been informed by other Jet 2 agents that Shelly should never have refused to let us take the laptop onboard in the first place, as laptops are permitted to be carried in the aircraft cabin regardless of being screened or not. Had the correct procedures been followed, this entire situation could have been avoided.
This has caused us significant stress, wasted hours of our time, and left us without an expensive personal item that we were assured would be kept safe. We trusted the information provided by your member of staff, and as a direct result, our laptop is now missing.
I sincerely hope no other passengers are put in this position due to incorrect advice from a member of staff.

Racist company, prejudice against Muslims.

The worst experience ever! Chose Jet2holidays to come back home from an amazing holiday, ruined by the racist staff of Jet2holidays.

We stayed at Defne Beach Suites Calis Beach 28th May for one week. The accommodation was absolutely brilliant and so was our rep Jess. She was very responsive to our requests and sorting out our excursions and arranging to keep our room until our flight time at no extra cost. We will definitely be holidaying with Jet2 again.

Our flight was delayed overnight due to natural disaster and jet 2 team were absolutely fantastic with resolving this, they had great communication in person and by text/ email, overnight accommodation and food was sorted free of charge including collection and drop off at a 5 star resort. Information was prompt and customer service excellent. Have flown with jet 2 many times and can’t fault them. Thank you

If I could give jet to a zero, I would they are the most racist airline ever they were racist to my friend Aslem. They denied him a refund for his tickets. They are racist outdated airline.

We booked a holiday to Madeira, which we have visited numerous times so we knew the hotel Alto Lido which we booked.
The new passport control measures for non EU passengers was a complete nightmare as we nearly missed our return flight due to massive queues.
The hotel was excellent, the room and sea view also and the breakfast option amazing, however the lack of Jet2 personnel at the venue were noticeable by their absence. Other than a leaflet given on the transfer bus, no further contact was made by Jet2.
The overall package was good value for money, just lacking that personal touch, fortunately we were very familiar with Madeira and didn’t particularly need help, but first time visitors may have been dissatisfied

Very disappointing experience. I witnessed a friend being treated with a lack of respect and compassion. From what I saw, it appeared they were treated differently because of their race or Islamic faith. The staff were rude, dismissive, and made no genuine effort to apologise or resolve the situation.

Everyone deserves to be treated with fairness and respect. Based on what I witnessed, I would not recommend Jet2 Holidays.

Taking people off of flights based on ethnicity is purely wrong. Jet2 needs to fix up because I shouldn’t be hearing they’re kicking people off flights just because they have a Muslim name. This is outrageous I will be sure to never use this company again.

ABSOUTELY a disgusting airline so racist. BOYCOTT.

Usually our experience flying with Jet2 is brilliant. Today, sadly this was not the case.

Returning from holiday via Olbia airport Sardinia the whole experience was one of chaos.

Luggage needs checking in at Terminal 1 but we had to search for a Jet2 member of staff to show us where Terminal 1 was as no staff were visible. On eventually finding someone she was very helpful but on needing to get back to Terminal 2 for security, no Jet2 personnel were anywhere to be seen and because no instructions had been given to anyone, passengers were wandering around very uncertain. It did not help that the airport has very poor signage too.

It was exhausting and disappointing.

Jet2 also needs to be aware of the poor practice of the management at the Carlos V hotel, Alghero. During a power cut for more than 10 hours no provision was made to help guests, especially those unable to climb stairs, in total darkness! Guests were left in rooms with no lighting and no water except for flushing toilets.

Various guests voiced concern and complaints to the management, but we did not get the impression any policy would be put in place despite being told power cuts are not unusual.

Whilst we do not feel Jet2 is in any way responsible for this, we feel you should be made aware.

Thank you.

Racist flight company

Staff saw 5 muslim names on a flight then removed them, and then they sent them on a flight to Birmingham. Absolute disgrace

racist against Muslims and ethnic minorities