Myprotein Ie Omdömen 

Avoid at all costs. Customer service is useless, they wont even respond to you and you will have to wait over a month to receive your package (If you are lucky enough to receive it at all). If you dont receive it then chances are you wont even be refunded.

Terrible service, no refund or replacement sent after package didn’t turn up a month after ordered. Customer service is dreadful and won’t refund me when the item clearly didn’t get delivered. Keep blaming customs but I’ve since bought items from the uk and they’ve been delivered.

Order cancelled twice in a row.
No updates whatsoever. Pathetic service.
Why do they have a Irish domain when they can't deliver here.

Absolutely terrible. If I could give it less than one star I would. Nothing but issues with every order. Missed items, zero updates, taking payment and not receiving goods the list goes on.

Customer service is a joke. Just a copy and paste response to every issue. Months for delivery & reassurance it was sent when it clearly wasn’t.

Would avoid at all costs.

It was once a great place to buy from. Think it's gone down hill. I have ordered my usual order to Ireland and it hasn't come yet. Its been weeks! I tried to use there website message service but when I do it errors out! So basically I have no way of talking to them to let them know I haven't received my order. Very unhappy with this service

MyProtein have not sorted their logistics to Ireland out since Brexit. Latest order delayed over a month in customs. Unfortunately cannot depend on deliveries anymore so am now shopping elsewhere.

Ordered 3 weeks ago in Myvegan.ie and I'm still waiting for my parcel that has been in Dublin for a week now. It's a pity because their products are very good, but their customer service is awful. I guess they will loose the Irish Market now... pity

Ordered on the 26th of September still isn’t here, have recieved a refund for one item in the order and have still not heard anything about the rest. I have always ordered off myprotein with no problem, very disappointed

Ordered 3 weeks ago, constantly badgering them to find out where it is, being told it was only a day or two away twice, only to be eventually told by email that my parcel was returned to them because it couldn't clear customs.

I was talking to them and basically you can't order anything over 2kgs to Europe/Ireland anymore. The option is taken off their Irish website, can't order a bag bigger than 1kg so not even worth using them at all now.

Same experience as most people posting here. Ordered 5kg of protein. No delivery and no update on the tracker for weeks now. Wish I read these reviews before ordering, DO NOT ORDER FROM THIS TERRIBLE COMPANY!

They have 0 interest in actually helping get orders delivered but are happy enough to take your money knowing you will not get the product. Avoid them at all costs as they are the worst and least helpful customer service reps I have ever encountered. They won't even provide any timeline on when my order would be refunded or as to whether it would eventually be delivered or not. They just say keep checking the tracker which has not been updated for weeks now! When you order with this company you have no rights and no recourse to get back the money they happily take from you.

Ordered at the beginning of August 2021, now Aug 19th and no sign of it. Will be choosing AOB Nutrition from
Now on, their delivery time and quality is excellent

I posted this review on the main MP trustpilot and now see this one hete oo. Notice last review below from Daniel and its exact same scenario im facing to the letter...

I hate doing this as ive never left a bad review on any platform. This is the worst service I have ever experienced. Ended up going full week without protein or createin and had to buy locally. Still now I have no product from these guys and no actual tracking. Everytime I queried about my order i was asked if i want a replacement or refund! They didnt seem to want to even try to keep the order! I ordered this on the 5th of august. There are no couriers performing to this pace. Their response time is dire when i do chat with them and they respond with prescripted sentences.
These guys would want to get there act together especially in this market as users litterally need there products routinely! Instead of wasting time pushing new marketing promo codes how about getting my delivery into my hands! Still waiting here for my order!

Having more and more issues with Myprotein as of late. This situation is extremely frustrating as I have been ordering from them for years without any issues.

I usually place my orders a couple of weeks in advance when I know my current supplements are about to run out, but lately, my orders have not arrived on time or are incomplete.

Placed an order on the 5th of August in this instance, received an email the next day that my order has been shipped with an est. delivery date of 12 - 17 Aug.

It's now the 18th and it hasn't been delivered. Even worse, I am still unable to track my order/package via Fastway/Fedex.

I have given a 2-star review a couple of months ago due to the lack of communication from Myprotein in such situations, and this is clearly something MP hasn't improved yet.

Also, why are you constantly sending out promotions for 45 - 55% off when you're not fulfilling the orders properly and timely..? Extremely frustrating.

*Edit on 24 Aug after response from MP: I have provided you with the details just now. Order #: 316909129, placed on the 5th of Aug 2021.

Been waiting for over a month now for the products. This is the first time happening where the item has not arrived on time.
MyProtein return policy states, "...To receive a refund or a replacement, you must inform us that you have not received your item within 21 days from the day on which you received an email from us confirming that the item had been dispatched." (MyProtein refund policy page).
- YET, the company will still not send any refund to myself or others with similar situations. Their excuse explaining they need the item back to refund.
We understand this recent custom issue isn't just MyProtein (see Bulk protein's review), however over a month of not receiving items and not being able to refund is unprofessional and losing customer trust.
We are all waiting for a proper update from MyProtein and assure us customers what the next step will be in either receiving our products safely OR refunding our money.

My order is currently still almost 3 weeks late, they told me that my order was lost and that they'd send it out again after the first 2 weeks and I'm still waiting for my protein. They offered no compensation or account credit at all for the complete inconvenience they've caused me! Bad customer experience over all.

If I had the choice I wouldn't give a star but won't let me review it without one. Absolutely shocked and disgusted about there lackluster approach to customer service and problem solving. I have used myprotein.ie for years and up til recently have always promoted them. Ordered around the end of June and got my order within 3 working days so til then I was satisfied with the service even with Brexit I didn't have a problem getting my orders even if delayed slightly they kept in contact.. How things change. Ordered 23rd July with a recieved dated of 28th and still waiting have had to resort to social media (insta) to finally get answers from then however it's being pushed from pillar to post and the blame game began. Still waiting on my package and up til last night hadn't received not one bit of information regarding my order continuously asked for a refund to be told I can't have one as it's been shipped and there looking into it. I have many clients that I have sent there way but have now told them not to order anymore from them if this is there attitude. Customer service should be a priority and their staff need retraining and for myprotein to take responsibility as a company for their mishandling of these issues. Disgusted and annoyed and will not be using them again.

I purchased from MyProtein on 31/7 and still nothing. MyProtein are blaming customs and Fastway are blaming MyProtein. Even with the delays they are still accepting purchases to Ireland.

This will be my last time dealing with them as their prices aren’t low enough to deal level of ineptitude

I wish there was an option here to give negative star rating because they do not even deserve the 1! It’s been exactly a month since I placed the order. My est. delivery date was 21- 23 July. I contacted customer service on several occasions asking for an update and got a robotic “copy/paste” type of response each time that my order is in transit. It’s been in transit for a month now and apparently arrived in Ireland on 03/08 and should be delivered within 1-2 days. Well to be honest if the courier walked himself to deliver it to me it would take him less than 2 days to get here, def. not two weeks!! And that is already 3 weeks after the original estimated delivery date!! Based on their website Brexit is not affecting the delivery time to Ireland and according to them deliveries to IE take approximately 3-5 working days. After my second query and suggesting that my order is probably still sitting in their warehouse all of a sudden I did receive an update to say there has been delay with clearing customs and that my order will be with me within the next 2-3 days. That was on the 30th July. They just keep replying that they are sorry for the delay but they cannot process a refund because my order is in transit! When will you finally acknowledge that my order has been lost somewhere and process a refund?! Their first response was if I have still not received the order by the estimated delivery timescale, to let them know so that they can resolve this for me. Well, it’s been a month!! And the estimated delivery timescale was 21-23 July 2021. They have been an amazing company to order from pre-Brexit but I will never order from them again!!! I bet if they reply to this at all, it will be something along the lines of We can’t locate your account at present but update your query in your account and we will resolve it for you blah blah blah. More lies! Check their reviews from the past month before purchasing and STAY AWAY from this company!!!

Ordered on the 24th of July, still no sign of package. A friend ordered his after mine and has got his, he's literally living 5 minutes from me. Had no problem in the past but this is a joke.

I never generally do this, but I feel obliged on this instance.

Like the many here I also have not received my order. Been with them for years, never a single issue. I can't understand how it's gone so bad. We have all been ordering post brexit and again no issues. So what's changed? Even if they came out and said what is causing the problem It would be helpful.

I've seen on other reviews its a possible issue that we (Ireland) are now no longer accepting whey/dairy products over 2kg? If that is the case, then they would have received fair warning from customs and let the orders go ahead anyway.

No doubt I may recieve the generic bot reply here from MyProtein saying they don't have my name on file blah blah in a petty attempt to seem like they are going to resolve our problems. It's a disgrace when you see the shear amount of people on here with the same problem.