Myprotein Omdömen 

Customer service is impossible to get answers on my return. Been waiting 3 weeks for a refund, and still no answers.

I set up a subscription for a product I like but that product has been out of stock since June. However, they keep charging me the monthly subscription fee, even though they don't have the product in stock. My subscription fee date is 10th with next payment due in September but today, I have two subscription fees pending on my card. I've ask 4 times why they have taken the payments today and why there are two and each time they give me a different reason without actually answering the question. What a joke.

Terrible company, do not buy ANYTHING from them. Purchased a vest top and returned it. Royal Mail says delivered, MyProtein order says they have recieved it back. Agents tell me they haven’t, 3 weeks on still waiting for refund and now it’s being investigated by their internal team?! Absolute joke of a company!

They are just making up prices and discounts at this stage. I bought two protein powders last month, for £20 and £40. They are now priced at £35 and £66. I have seen such prices for many years. Even after massive “discounts”, you always pay more than you did very recently. Smaller sizes, increased prices. Then they randomly have a month where prices drops, because obviously they are unable to rip off people for too long.

Guess I’m writing another review … as it’s the only way to let people know what this company is doing …

This has genuinely been one of the most frustrating customer service experiences I have ever had.

The mistakes just keep coming. Despite multiple communications, my concerns continue to be ignored, key questions remain unanswered, and I am still waiting for guidance on how to claim back my returns postage costs.

To top it all off, they now seem to think my name is Hartley instead of Haley. It may sound minor, but after countless errors and repeated failures to address the actual issues, it perfectly sums up the lack of attention and care shown throughout this entire experience.

What makes it even more frustrating is the constant stream of generic apologies without any meaningful action. Saying sorry means very little when the same mistakes continue to happen and customer concerns are not properly addressed.

I have wasted far too much time chasing responses and trying to get straightforward answers. For a company of this size, the standard of customer service is simply unacceptable.

Based on my experience, I would think very carefully before ordering.

I’m not going to be silenced or fobbed off with generic responses.

If Myprotein think I’ll simply walk away after the number of mistakes they’ve made and the way my concerns have been handled, they’re mistaken.

People have a right to know about the level of customer service I’ve experienced, and I will continue raising this issue until it is properly resolved.

Enough is enough.

1 Star – If I could give less, I would.

the contact telephone number is disconnected.

the messaging agents are pointless. Said they had replied to my complaint "in a different thread" but no thread in my inbox and no link to that phantom thread in the message.

the live chat agents are just as useless. They refer and redirect instead of actually engaging with the issue.

They did offer a £5 credit as a sign of goodwill. Not as an apology for a 5-month issue. No, as a sign of goodwill. When I called their response "a joke", they threatened me with closing the chat because they deemed it "inappropriate language"

Terrible customer service on returns. Still waiting on refund 3 weeks after returning items. Bots/staff via account portal ask for same information repeatedly overtime and then handed off to someone else. Now again told it will be another 3-5 working days. Will never use again. Hopeless

For anyone using Myprotein just be careful if you have a faulty product as it cannot possibly be their fault!

This response is such poor customer service ( they have made no attempt to test my product or resolve my issue in any shape ) and very arrogant trying intimidation with fancy processes assuming I know nothing of food manufacturing. Where is the GMP, where is the ISO standards.
It was not even a personal response-just a standard "we are perfect" message. No response email address, no phone number to reply- pathetic.

Safely say I will be looking elsewhere now, but you can decide yourself.

Thank you for getting in touch about the BeNu CN Dairy Shake, Banana Split, 10 Servings.

We strive for excellence with all our products; therefore, we are always disappointed to hear that a product does not meet expectations.

Our manufacturing facilities are independently certified against the BRC Global Standard for Food Safety. Similarly, we undertake approval and verification for all our ingredients and finished product suppliers. Whilst our supplier and manufacturing standards and processes are robust, natural variances within the ingredients or product can occur.

Your feedback is extremely valuable as it allows us to continually review and improve our products.

Having liaised with our development team we can confirm that the taste, smell and appearance of the product is expected. All customer feedback we receive is extremely valuable and allows us to continually improve our products, with your feedback on the appearance extremely useful.

We are therefore confident that this batch meets the high standards that Myprotein prides itself upon.

If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help.

Kind regards,

Jamie.

Quality Compliance Team

Made an order, no indication the payment didnt go through. Logged into my account, order says dispatched. It's been that way for over a week now. I contacted them only to be told to follow prompts for repayment as it didn't go through. Okay, but when I go to my order it says dispatched and there's no 'prompts' to make a payment. Even when you go to manage order it says dispatched - no prompts to pay. It has my delivery address and card logged as payment. I explained once more using the messaging service and I was again met with follow the prompt. Absolutely shocking customer service.

you can't talk to anyone, they don't answer your emails. they send orders very late....they are some unserious people

Changing prices often, some products available on website but not for sale when being ordered, terrible costumer sevices as well.

I would rate lower if possible. The customer service at MyProtein is worse than bad. Absolutely horrible, they genuinely don't care about the customer at all. I had my product get delivered to the wrong address and what did they say, "sorry, go get it from the other address" yeah because that's possible. USELESS would be the word to describe that entire team of mouth breathers.

Terrible customer service processes, as a customer the most frustrating company to deal with! I ordered wrong product and within 30 minutes I contacted them to change it, they couldn't or wouldn't? So had to accept the delivery and return at a cost to me after the order was also delayed by two days so they could have changed it. Contacted them by online message, nothing they could not help me & and no number or even email to contact them. Super frustrating experience

Flavors taste awfull, one of my delivery fot lost in the shipping and all their prices are inflated and always change so they can put fake rebates to make you buy

Been ordering for over a year, I gained a free 3 month delivery, I went to order no free delivery I emailed asking why, said they will update me , that was 5 weeks ago I have emailed on numerous occasions still keep getting same answer someone looking in to it, why should I have to pay the delivery when I had free one , it is the worst customer care I have ever experienced I am still without , I will order else where

cancelled subscription three months ago and today i got a charge, for nothing, no order placed. raised the issue with customer services who after my dispute was raised infromed me there was no ticket or rieference number that could be provided to reference the complaint i had raised (in order to chase my stolen money), I was repeatedly told that tickets take time to raise, despite being computer generated and instant. dont waste your time chasing them for your money, just report to your bank or better yet use another company

Egg white powder given me bad stomach ache

I passed my order thats cost 154 pound(200 euros) than i cancelled bcz of a payment problem knowing that i’ve payed for it and ive seen some reviews that got the same problem as me .it’s been 2 months and still waiting for my refund but no progress if anyone knows how to deal with this shiit dm in IG named_04. This is not acceptable.

Your customer service on the site keeps stalling my refund. You are breaking the UK law by trying to redirect responsibility to the courier. Issue a refund immediately. I am appalled by your fraudulent business strategy.

Appalling service.
Paid for express delivery. After 4 days and my order still showing as not even dispatched, I messaged them. They told me to wait 72 hours. I did. I chased them again and was told to wait another 24 hours, they were pushing the order through.
It is now 13 days later, I have been told to wait another 72 hours, they are “handling this as a matter of urgency” !!!
I have messaged repeatedly, to be told the same thing over and over, but nothing changes. My order is still showing as not dispatched, 2 weeks after ordering with next day delivery! A complete and utter joke. So disappointed