Myprotein Omdömen 

I should have listened to the reviews. I ordered some Black Friday clear protein. I tried to cancel it when I saw a better deal. But I was told that I could not cancel and to return when I got my items. Now I'm trying to return my items and it looks like I have to pay out of pocket for that. It's going to cost me almost as much as it cost me for my purchase to make a return

The products are disappointing. Supposed to be offered for gym but sweat is erased on the leggings. Their quality in no way matches the price. I bought 3 men’s size medium shorts following the company’s size guide and there was a huge difference between them. Also, one women’s leggings was defective , another one was of unacceptable quality and 2 had sweat showing. Their communication with the company is also unacceptable. They respond with a delay only on the theme that is in their interest, they don’t find solution and ask to return from Greece to Poland and pay shipping costs for the return their own defective and unacceptable products. I regret the order. Wasted money.

The order was never delivered. Customer service is not great. They require you to complete a PDF form to request help with an order. It's unnecessary friction. The order is over 3 weeks old, and they should take responsibility.

Otherwise, I love the products. It's a shame they're working with this no-named carrier called Pandion

Bonjour, cela fait maintenant 3 semaines que je suis en contact avec le service client pour une étiquette de retour déjà payée qu'ils ne me fournissent pas suite à déjà des dizaines d'échanges avec le service client.

I ordered a product that got lost in the post, apparently. Replacement arrived with one incorrect item. I was advised to return it for a replacement, I was sent a returns label however I was not told that this would be at my cost which was a significant cost as it was as the package was over 2.5 kg having returned it I have not received a replacement or a refund for the product.

I am now out of pocket significantly due to my protein. And their customer services are absolutely useless. They can't provide a solution, and they can't the issue; therefore, I am left out of pocket and very angry. For anyone else looking at the reviews, please use this as a tale of caution before considering a purchase. I would imagine it's okay if everything goes smoothly, however, if you have an issue, do not expect the services to help you out or remedy the issue. It seems that this company also changed its website from my protein.co.uk to my protein.com. If you have a look at the trustpilot ratings for the former you will see that they reflect how bad this company is clearly why they change the name of the website.

Do not trust this company, a once reputable online retailer no more! putting aside the fact their products are not what they once were, they have passed my bank card details to a company called completesavings.co.uk/ and I am now out of pocket for £90 plus having to contact my bank's fraud department and cancel the card.

I had a subscription for a monthly delivery. Sometimes it would arrive, sometimes not. Customer service is utterly rubbish, they never address my problem and you get nowhere on the web chat.
I cancelled my subscription but have just been notified it’s been sent. I’ve tried to contact them to stop it with no success. I am so frustrated and can’t get anywhere.
I would never use this company again, they’re utterly useless.

Neither live chat nor Customer Service at their direct phone line are available in the middle of the day on a Wed. It is not a holiday. No one is manning their CS department during their stated hours of operation. Too much cost cutting makes me question the quality of the product.

CHEATING MASTERS MYPROTIEN AND THEIR SATFF SPECIFICALLY (THE SAM AH)

I bought a protein powder which I decided to return.

I reached out to the customer service team and they agreed to take the protein powder back and I shipped the item via Canada Post . Cost of item is 165$ and shipping is 250$ cad. So spent 400$ hoping to get the money back .

The item was out for delivery in Poland but the myprotien warehouse over their declined to recieve and it's bieng sent back to me. it as a result iam out of 400$.

Hi had a very pleasant interaction with the staff of Myprotien. I had ordered protien powder and when I opened it and tasted it, it was sour, I contacted Myprotien team and they immediately sent me a refund on my product

I have been completely fobbed off by my protein. I ordered nearly £200 of protein products for my son as he was going away for the summer. I only received part of my order so contacted my protein to see whether the remainder was coming in a second delivery that day as my son was leaving the next morning. After a very lengthy online chat dialogue I was informed that a refund was being processed and I was to expect and email, No email came and despite numerous messages and emails, all of which instigated by me I had still not received my refund. Today, following another chase up by me I was told that because they have electronic weighing technology in their warehouse I will not receive a refund and my account is closed so I cannot even message them. I am out of pocket by over £100, disappointed and frustrated with their service. They say their technology weighed the parcel but somewhere between their warehouse and me there has been a problem, unless in fact it was in two parcels and one has gone missing.

I’m changing my review to 5 stars ⭐️ as I had in formed MP that they had sent me the wrong product, but I opened it before I noticed the error, and straight away Claire from MP got on it and sent me a refund, this was unexpected because I only intended to inform them of this error.

So many thanks again Claire
Kind regards.

Bruce C. 🫡🙏🏴󠁧󠁢󠁳󠁣󠁴󠁿

I ordered 3 impact whey 1.5kg from myproteinand received them on 2nd may all damaged and fully infested with ants everything damaged and i also requested for a refund and my refund got approved and they told me to wait 10-15days for refund but no update , they say wait 3-5 days for update from indian finance team and next 5 days more next 5 days and so on .. its been 40days but still no update on my refund and they even deleted my myprotein account ... agents say my refund is approved but indian finance team is neither giving refund nor update ... if myprotein really reads this review then please resolve this matter..

Used MyProtein for years, always had pleasant experience and any issues I’ve had with products arriving damaged have quickly been replaced by the customer support team.

Surprised to see all these negative reviews regarding replacements for damaged products, makes me wonder if they are fake by competitor companies as I’ve never had an issue, simply used online support and received my replacement item within days, I’ve recommended them to multiple friends and none have anything bad to say.

I'm ordering from them more than a year now.
I have 993 Euro of food ordered in the last year.

2 months ago I received 4 packet of cookies and cream with a bad taste. worth of 91 Euro.

I'm consuming this product on a regular base.

I contact the CS thinking they will ask me to send them the product or getting some kind of refund.

The answer I received is - our products are good.
That's it. seems like they don't care about their clients.

Will never order from them again. 100 Euro down the toilet.

SCAM!! Company without moral.

I ordered a big international order in January 22,

The 10th of March I take contact to Myprotien because the shipping information has not been updated from a transit in Singapore.

Daniel the agent here let me know, its their policy, if an package is stuck for 30 days or longer on its way to the customer, can they not retrieve the package or refund the customer.

Virkelig dårlig service. Bestilte Black friday og modtog ikke en ordrebekræftelse. Kontaktede dem men de kan ikke se min ordre. Men de har taget pengene fra min konto og vil ikke sende dem retur 😡😡😡

My product didn't arrive at all. Customer service is meh and from friends who used the products the quality isn't all that good wouldn't recommend this piece of sh!t company to my worst enemy.