Myprotein Omdömen 

Think carefully before you order from Myprotien. Great products but terrible delivery & customer service.
This is the fourth separate occasion that my order has not been delivered despite getting an email confirming delivery.
To get a refund or replacement is painful. Normally take 2 weeks if your lucky and numerous emails.
Such a shame because they have good products and are good and value for money but you cant rely on getting them when you need them.

Decent products, Specially proteins but delivery via Hermes and customer service is a joke. Don't remember if had one delivery that came with no issues. All resolved but massive hussle.

Never do business with them. First the refused to cancel my order within 2 hours of purchase then they failed to deliver, later they offered a refund on 24 December 2020, 06:52 but failed to refund as well and I didn't get the refund yet. Whenever I ask for my refund they ask me to wait 48-72 hours more. Never ever do business with them.

Edit: I received a response from MyProtien team, as per them refund has been processed on 30th Dec, when I contacted my bank they said no refunds was received. I request MyProtien team to provide the proof of refund which they refused. I've all this communication as proof.

Edit 20 Jan 2021: I contacted financial-ombudsman.org.uk and citizensadvice.org.uk portals to claim my refund. When I told MyProtein that I'll be dragging them to consumer court I received my refund within an hour. I suggest everyone to use above portal and tell MyProtein to face court.

My parcel was returned back but they are not refunding. Myprotein is claiming that they have refunded and I asked them to give me transaction id but they do not have any transaction id! It’s completely FRAUD order number 245615482

Received damaged goods. Contacted support, they offered 30% refund. Unacceptable, but even worse they asked me to respond to get the refund, but there is no way to respond to the ticket. The email is a noreply and online there is no way either.

I started a dispute on PayPal. Its the only way. Absolutely terrible, but the products are generally ok.

terrible customer service , they mislead me and refused to refund and get the item returned . i will certainly not use them again

Delivered fast and amazing products.

I am perfectly happy with this brand. I ordered their products multiple times via 3rd party distributors in the Czech Republic, and I was always delighted. Their whey protein (stevia sweetened) was tasty and easy to prepare every time.
A few months back, I had the pleasure to order from their official store (Myprotein Czech). Unfortunately, my protein got damaged in delivery, and when I opened the package, it was unusable, and I had to throw it out. I have contacted the company support, and the matter got solved within a few working days - they sent me a new package, which came out to be okay. I'm giving credit where credit is due - the damaged packaging wasn't their fault, and they solved this issue fast. I will order from them again!

Really poor service. Placed order with discount code. Emailed next day to say they won’t honour and have cancelled order. I will be sticking to bodybuilding.com. The cynic in me suspects they just want your personal information to sell on.

TERRIBLE CUSTOMERS SERVICE!

If you are unhappy with the product they will not let you return it. They will simply ask you for the batch # and say that was inspected and passed, sorry!. If you are happy with the product its because its full of unhealthy ingredients such as sucralose that makes it taste good!

Where to start ordered buy one get one free says it will be apply automatically so order comes missing all the free items Logically i thought Customer service would sort this out no problem nope they refuse to send out goods and then refused to arrange a return unless I paided even though it was their fault as free items where not their so had to go thought PayPal who agreed that it needs returning guess what they did they refused the delivery when it arrived needless to say PayPal seen this as them blatantly trying to avoid the refund totally unhanded behaviour from the its company one thing missing goods another doing the latter would expect them from some shady ebayer
such a shame as i liked their products

Great customer service from Regan! Helpful service, thank you My protien, looking forward to my delivery!

Myprotien has excellent customer service and prices. Megan was especially helpful when I had a question, she promptly answered my question, as well as provided an update on my friends order.

I have ordered many times from myprotien, and plan on continuing in the future. I highly recommend them!