Order was delivered fast and efficient. Received a text confirming my order and an update as soon as it was delivered. Bought one of the pocket books and the quality is top notch real leather, stylish... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My order came within two days and I absolutely love it. I purchased the 8 pelt sheepskin and it looks amazing on my wooden floor. It feels lovely on your feet and my two cats love it. I would definite... Se mer
Företaget har svarat
This company falsely and misleadingly, offers you a 20% discount for your email address and mobile number - once you have given ICowhide your personal information they do indeed send you a code but it... Se mer
Företaget har svarat
Absolutely love the products. I ordered 1 x 6 pelt sheepskin and 2 x 8 pelt sheepskin. The whole family enjoy them, including rambunctious boys, dog and cat. The rugs are hard wearing, keep a be... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
iCowhide UK is the UK's best-loved online destination for genuine cowhide and sheepskin — a small family business with two decades of experience in rugs and natural floor coverings, and an international presence spanning the UK, US, Canada, the EU and Australia. We work directly with trusted manufacturers in South America, which means every hide is hand-selected and offered at the best possible price, with no middlemen. Each cowhide rug is a genuine one-of-a-kind — no two hides share the same markings — and our sheepskin rugs range from single pelts to sumptuous XL designs in both natural and boldly dyed colours. Alongside our rugs you'll find handcrafted cushions, hats and accessories in genuine cowhide and sheepskin. We're also proud to introduce Clemés, our sister brand for bags and accessories. Clemés brings the same love of natural materials to your wardrobe: quality authentic leather, suede and raffia designs, made for everyday elegance — from structured everyday totes to elegant evening bags and seasonal raffia styles. Discover the full collection at clemesbags.com. Your order ships from our London warehouse, usually within 48 business hours, and our small family team personally handles every question — because your home (and your handbag) deserve nothing less. Thank you to the thousands of customers who've made us part of their homes.
Kontaktuppgifter
155 Chalton St, NW1 1NR, London, Storbritannien
- 020 3286 0521
- info@icowhide.co.uk
- icowhide.co.uk
4,4
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från iCowHide UK
Thank you so much, Lucy! So happy you love it and that delivery was quick.
excellent products as described
excellent products as described. fast efficient delivery both at christmas and since
12 mars 2026
Omdöme utan inbjudan
Svar från iCowHide UK
Thank you, Iain! We're so pleased the products lived up to expectations and that delivery has stayed quick and reliable, both at Christmas and since.
I love the product
I love the product, it is such good quality, I used it as a throw on my bed. Loving it!
12 mars 2026
Omdöme utan inbjudan
Svar från iCowHide UK
Thank you, Max! We love that it's become a bed throw - such a great way to enjoy the quality every day. So glad you're loving it!
Gorgeous shop with excellent communication.
Excellent, clear communication and tracking info.
Ease of purchase. And the bag I ordered was absolutely gorgeous! I’m so pleased with it. And I received a gift too.. cherry on top ☺️✨
6 mars 2026
Svar från iCowHide UK
Thank you so much, Yemaya! We're delighted the communication and tracking made ordering easy, and that you're loving your gorgeous bag - so glad the little gift added an extra bit of joy!
Happy to take my money quick enough &…
Happy to take my money quick enough & send out goods but I sent an email last week asking a question but nothing back.
6 mars 2026
Svar från iCowHide UK
Dear Georgina, we had already replied. Have you checked your junk folder?
I chose purple !! Fabulous.
Super fast delivery. I love the range of colours (I chose purple). Looks wonderful in my front room.
6 mars 2026
Svar från iCowHide UK
Thank you so much, Eric! We're delighted you love the range of colours and chose purple, with super fast delivery too - it must look wonderful in your front room. With an incredible 34 orders now, you're truly one of our most loyal customers - we can't thank you enough for your continued support!
Item was never sent / refund received
Item was never sent and I was provided with a pro forma tracking number which kept me waiting for over a month( delivery company marked the item with „ waiting to receive item“ so shipping was arranged but item was never given to the shipping company. After contacting them for many times, I received the info that the item has been faulty/ damaged and got issued a refund which I have received three days later. Company apologised and quoted the „Israel and Iran conflict „ as factor to their inadequate quality of customer service at this time.
Order number : UK18443
12 mars 2026
Omdöme utan inbjudan
Svar från iCowHide UK
We have already replied to your other review. We're sorry and have already fully refunded you.
Good choice of products
Good choice of products.
Unfortunately the item I chose was not quite what I wanted and I asked for a return. Customer services were very polite, asking for feedback and offered options for returns. Very helpful.
1 mars 2026
Svar från iCowHide UK
Thank you.
Don’t use! Scam site!!
Don’t use. A scam!!! They take your money and don’t send the item. Only contact method is to email and no matter how many times you do, they never reply. Please don’t use.
11th March Edit after your reply. You are getting me mixed up with someone else. You never notified me that it was damaged and never offer a replacement or refund. Your only email was it would be delivered on a certain day. DPD are still saying you have created a delivery but still not released it to them.
It’s a shame I had to write a negative review to get you to reply and action a refund.
24 februari 2026
Omdöme utan inbjudan
Svar från iCowHide UK
Dear Helen, as noted in our email, the cowhide you had ordered was damaged beyond repair. We offered you to chose another cowhide, but you chose a refund. You have been issued the refund and please allow a couple of days for the money to land in your account.
Great floor rugs
It was very easy to order the hide rugs I wanted. They have arrived and I’m very pleased with how they look. If they are anything like the last rugs I had from this company, I’m expecting them to look great for at least 10 years
10 mars 2026
Omdöme utan inbjudan
Svar från iCowHide UK
Thank you so much, Jacqueline! We're delighted the ordering process was so easy and that you're very pleased with how the rugs look. Based on your previous rugs, we're confident these will look great for years to come too - we really appreciate your continued support!
Good communication and quick delivery
24 februari 2026
Svar från iCowHide UK
Thank you so much! We're delighted to hear you had great communication and quick delivery. With 12 orders now, we really appreciate your continued loyalty and support!
Rug is lovely and good quality but…
Rug is lovely and good quality but wasn’t the right fit or colour on arrival.
However I am trying to now retune the product and have had no correspondence from the company as to how to do this. There is a form to complete that suggests someone will be in touch in 48hrs but it’s two days now and I haven’t received any update to next steps.
3 mars 2026
Omdöme utan inbjudan
Svar från iCowHide UK
Dear Catherine, have you checked your junk mailbox? We have already sent you a label.
gorgeous handbag
I ordered a handbag (that I'd been looking for for ages) that I really loved in the picture. When it arrived, I thought it was gorgeous! The finish is beautiful, everything is perfect.
I hope all my friends will be jealous and buy one too!
I can only recommand it !
1 mars 2026
Omdöme utan inbjudan
Svar från iCowHide UK
Thank you so much, Brigitte! We're thrilled the handbag turned out to be exactly as gorgeous as you'd hoped, and that everything about the finish was perfect. We'd love for your friends to fall in love with one too! With 8 orders now, thank you so much for your continued support and for recommending us.
Svar från iCowHide UK
Thank you so much, Jean! We're delighted you love the beautiful rug and that communication was great too. With 11 orders now, we truly appreciate your continued loyalty and support!
love the rugs and the orange colour as…
love the rugs and the orange colour as shoen and described
22 februari 2026
Svar från iCowHide UK
Thank you so much, Kay! We're delighted you love the rugs and that the orange colour is exactly as shown and described. With 4 orders now, we really appreciate your continued support!
Love love love my bag …
Love love love my bag …
Perfect for what I wanted … don’t know how I found the site but glad I did
22 februari 2026
Svar från iCowHide UK
Thank you so much, Julie-Ann! We're delighted you love your bag and that it's perfect for what you wanted - and we're so glad you found us too! With 10 orders now, we really appreciate your continued loyalty and support!
This is the second rug I have purchased…
This is the second rug I have purchased and the service and customer care is exceptional. The rugs are extremely hard wearing and look great, Highly recommend.
23 februari 2026
Omdöme utan inbjudan
Svar från iCowHide UK
Thank you so much, Kathy! We're delighted the service and customer care stood out for your second purchase, and that you're finding the rugs so hard wearing and great looking. We really appreciate your continued support and hope to welcome you back again soon!
Poor Customer Service/Communication
Despite several emails regarding my refund still no contact made by the company. Very quick to respond when I leave a review asking me to edit which I did. Currently in breach of their own terms and conditions. I have returned the item in original packaging, within stated time frame. Their own T&C’s state:-
Once we’ve received and inspected your return, we will notify you and let you know if the refund is approved or not. This may take a couple of days. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
No acknowledgement received despite tracked item shows delivered next day and photo of item left inside office. No response to emails sent or completed form. Bag returned in original packaging in waterproof outer package. Very poor customer service. It’s not difficult to send an email it’s been over a week since they received the returned item - I just want a refund and acknowledgement.
No problem with bag as previously stated, just not for me it’s their customer service that’s letting them down.
13 februari 2026
Omdöme utan inbjudan
Svar från iCowHide UK
Dear Sharon, sorry to hear this. We've sent you an email to resolve this.
Quality is amazing !
10 februari 2026
Svar från iCowHide UK
Thank you so much, Frederique! We're delighted you're so happy with the quality. We really appreciate your support and hope to welcome you back again soon!
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