iCowHide UK Omdömen 

1 173
TrustScore 4.5 av 5

4,4

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Order was delivered fast and efficient. Received a text confirming my order and an update as soon as it was delivered. Bought one of the pocket books and the quality is top notch real leather, stylish... Se mer

Betygsatt 5 av 5 stjärnor

My order came within two days and I absolutely love it. I purchased the 8 pelt sheepskin and it looks amazing on my wooden floor. It feels lovely on your feet and my two cats love it. I would definite... Se mer

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Betygsatt 1 av 5 stjärnor

This company falsely and misleadingly, offers you a 20% discount for your email address and mobile number - once you have given ICowhide your personal information they do indeed send you a code but it... Se mer

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Betygsatt 5 av 5 stjärnor

Absolutely love the products. I ordered 1 x 6 pelt sheepskin and 2 x 8 pelt sheepskin. The whole family enjoy them, including rambunctious boys, dog and cat. The rugs are hard wearing, keep a be... Se mer

Företaget har svarat

Företagsinformation

  1. Mattförsäljare
  2. Mattbutik
  3. Möbelaffär

Skrivet av företaget

iCowhide UK is the UK's best-loved online destination for genuine cowhide and sheepskin — a small family business with two decades of experience in rugs and natural floor coverings, and an international presence spanning the UK, US, Canada, the EU and Australia. We work directly with trusted manufacturers in South America, which means every hide is hand-selected and offered at the best possible price, with no middlemen. Each cowhide rug is a genuine one-of-a-kind — no two hides share the same markings — and our sheepskin rugs range from single pelts to sumptuous XL designs in both natural and boldly dyed colours. Alongside our rugs you'll find handcrafted cushions, hats and accessories in genuine cowhide and sheepskin. We're also proud to introduce Clemés, our sister brand for bags and accessories. Clemés brings the same love of natural materials to your wardrobe: quality authentic leather, suede and raffia designs, made for everyday elegance — from structured everyday totes to elegant evening bags and seasonal raffia styles. Discover the full collection at clemesbags.com. Your order ships from our London warehouse, usually within 48 business hours, and our small family team personally handles every question — because your home (and your handbag) deserve nothing less. Thank you to the thousands of customers who've made us part of their homes.


Kontaktuppgifter

4,4

Utmärkt

TrustScore 4.5 av 5

1 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

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4,4

Alla omdömen

(1 173)

367 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

I am truly happy with my order

I am truly happy with my order.

All the products are of a high quality, packed to a high standard and safely delivered.

Thank you from a satisfied customer.
Kind regards
Julie Burton

31 augusti 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Order was delivered fast and efficient

Order was delivered fast and efficient. Received a text confirming my order and an update as soon as it was delivered. Bought one of the pocket books and the quality is top notch real leather, stylish and already ordered a second.

11 september 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Misleading "Free Returns" - Ensure You Check Section 6

A few hours after receiving my order, I emailed to request the return details, as the straps were not the size specified. I made clear that the items were not as described.

Instead of assisting me, they responded offering £30 for each bag that I kept, otherwise they would charge a £20 return fee per item. They didn't provide the return details that I had requested. I responded a week ago (the same day as their response) requesting the return details because I was due to travel imminently, and have not heard back. In the meantime, they are flooding my inboxes with more junk mail containing more fraudulent inducements to purchase.

This is commercial coercion and misrepresentation when "Free Returns" is plastered all over their website to induce purchases. There is no asterisk indicating a limitation. The return policy itself is so long, that these extortionate charges are mentioned further down (specifically after 6 sections, around 24 paragraphs ?!!), and prefaced with "may"indicating a discretionary and lax approach.

They are utter crooks, engaging in extortion and dirty tactics to inconvenience customers and wear them down. My time in sending these emails and writing this review has cost me as much, if not more, than their £20 predatory "return fee".

10 september 2026
Omdöme utan inbjudan
Logotyp för iCowHide UK

Svar från iCowHide UK

Hi Kristina, we're sorry — you asked us for return details a week ago and we should have come back to you sooner. We've just emailed you directly with a full explanation and how to proceed on the bags. Thank you for your patience while we sort this out.

Betygsatt 5 av 5 stjärnor

desirable

I recieved my beautiful bag when expected and the quality is excelent
I would definitly buy again when i have more funds or a good discount
already promoted to my friends

10 september 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Missing items/mis advertised colour items/lack of compassion

I ordered 4 items, I received 2 but I wasn’t notified the other 2 weren’t being sent, which are no longer available, there wasn’t an offer to refund these either. I wrote to say that due to genuine exceptional circumstances I had missed the deadline to return the canary yellow bean bag I received which was advertised as ivory. Apparently exceptional circumstances don’t work two ways. Selling products advertised as ivory when they are canary yellow is apparently fine but your partner being in intensive care twice, with complications following a stem cell transplant meaning you missed the very short deadline to return the mis -advertised product isn’t enough of a reason to miss that deadline. I also missed their original message back too for which I accept they are a business and they have deadlines for a reason. How you react to customers dictates whether they will use you again. Needless to say I won’t purely based on the customer service response to my two request. The poor review is based on the entire process and not because I can’t return a canary yellow but advertised as ivory beanbag.

30 augusti 2026
Logotyp för iCowHide UK

Svar från iCowHide UK

Hi Julie,

We're very sorry for what you and your partner have been going through.

To clarify the timeline: your first message on 7 September was already outside the bean bag's return window. It didn't say which item you meant, and it didn't mention the Light Rose rugs or anything about your circumstances. We replied asking which product it was, but didn't hear back. If we had known what was going on at the time, we could have looked at what we could do for you.

The two Light Rose double sheepskins first came up in your message on 16 September. We believe they were lost in transit. Double Light Rose is no longer in stock, so we offered replacements in another colour the same day. If you'd prefer a refund for them instead, we're happy to arrange that.

We'd still like to help, so please reply to our email and we'll take it from there.

Best regards,
iCowhide UK Customer Care

Betygsatt 5 av 5 stjärnor

The bag o bought is and amazing

The bag o bought is and amazing. I love it. So many compliments about it

2 september 2026
Omdöme utan inbjudan
Logotyp för iCowHide UK

Svar från iCowHide UK

Hi Sian, thank you so much for the lovely review! We're thrilled you love the bag and that it's getting so many compliments — that really makes our day. Enjoy it!

Warm regards,
The iCowhide UK Team

Betygsatt 1 av 5 stjärnor

I placed an order a month ago and…

I placed an order over a month ago and a label has not even been created, it still says “waiting for details”. I’ve reached out on email and social media and have heard nothing.

22 augusti 2026
Omdöme utan inbjudan
Logotyp för iCowHide UK

Svar från iCowHide UK

Dear Genevieve, you have mistaken us for another website. We do not sell in the United States.

Betygsatt 1 av 5 stjärnor

This company falsely and misleadingly

This company falsely and misleadingly, offers you a 20% discount for your email address and mobile number - once you have given ICowhide your personal information they do indeed send you a code but it isn’t for 20% off any items, they put a clause in for what you can actually redeem it against. Nowhere does it state that this is limited before you hand over your personal information, only once they are in safe receipt of your details. This is misleading and at the end of the day, deceitfully gaining your information, no doubt to sell on to goodness knows who. I have questioned ICowhide about this and have just been brushed off. If they are so deceitful, misleading and making false promises, what else is falsely claimed. Untrustworthy.

15 september 2026
Omdöme utan inbjudan
Logotyp för iCowHide UK

Svar från iCowHide UK

We indeed offer 20% off select items (cowhide rugs) and a 10% on all first orders for those who sign up to our mailing list. The offers are sent via email.

Betygsatt 5 av 5 stjärnor

My order came within two days and I…

My order came within two days and I absolutely love it. I purchased the 8 pelt sheepskin and it looks amazing on my wooden floor. It feels lovely on your feet and my two cats love it. I would definitely recommend CowHide for their excellent service and their follow up email . I also bought my rug in the sale and saved £150 - bonus!

11 september 2026
Omdöme utan inbjudan
Logotyp för iCowHide UK

Svar från iCowHide UK

Hi Sheena, thank you for such a wonderful review! We're delighted the 8 pelt sheepskin arrived so quickly and looks amazing on your wooden floor (and that your cats approve too!). Glad you also snapped up a rug in the sale and saved £150 — great timing. Thank you for recommending us!

Warm regards,
The iCowhide UK Team

Betygsatt 5 av 5 stjärnor

Amoozing !!!

Wow way nicer than i expected quality is excellent and looks much more expensive than it actually is very quick from ordering to delivery only one problem! Love it that much cant decide where to put it 😀

4 september 2026
Omdöme utan inbjudan
Logotyp för iCowHide UK

Svar från iCowHide UK

Hi Jaydine, thank you so much for this lovely review! We're thrilled it exceeded your expectations on quality and looks even more premium than the price suggests. Great to hear it arrived so quickly too, and we love that you're spoilt for choice on where to display it!

Warm regards,
The iCowhide UK Team

Betygsatt 5 av 5 stjärnor

y little gold cross body leather bag…

my little gold cross body leather bag is the first thing I have ordered from your company.i was delighted it came so quickly and it looked even better than it did on the website.i will definitely use your company again and I will be recommending you to family and friends.thankyou David and family x

10 september 2026
Omdöme utan inbjudan
Logotyp för iCowHide UK

Svar från iCowHide UK

Hi Dawn, thank you so much for this lovely review! We're delighted your little gold cross body leather bag arrived so quickly and that it looked even better in person than on the website. Knowing this was your first order with us, and that you'll be back and recommending us to family and friends, means the world to us.

Warm regards,
The iCowhide UK Team

Betygsatt 5 av 5 stjärnor

Wonderful Bag

Wonderful bag just what I needed size and colour for my event in Paris.
Matches my straw boater perfectly.
Will be back for another bag soon.
Thank you ❤️

3 september 2026
Omdöme utan inbjudan
Logotyp för iCowHide UK

Svar från iCowHide UK

Hi Fiona, thank you for such a wonderful review! We're so pleased the size and colour were exactly what you needed for your event in Paris, and that it matched your straw boater perfectly. Sounds like the perfect pairing — we can't wait to help you find your next bag.

Warm regards,
The iCowhide UK Team

Betygsatt 1 av 5 stjärnor

Fabulous sheepskin rugs but customer…

Fabulous sheepskin rugs but customer service shocking - purchased 3 rugs costing in excess of £700 and colour not quite right in our room so wanting to exchange for a different colour
So far sent 5 customer forms in total and all I get back is telling me I can have a discount if keep them after explaining I just want a different colour and need to return
Then today receive an email asking me to leave a review and hoping I’m happy with my purchase !
All I want is a returns label sending so I can purchase the same rugs in a different colour

9 september 2026
Omdöme utan inbjudan
Logotyp för iCowHide UK

Svar från iCowHide UK

Dear Denise, as noted in our email, please allow us 24 hours for a reply. Return label has been sent.

Betygsatt 5 av 5 stjärnor

Fabulous CowHide

My new cowhide is fabulous. Arrived safely and in perfect condition. It arrives folded. Since I've placed it down in my living room I've been waiting for the creases to flatten out. It's taking a while and now nearly there. Looking good!

12 augusti 2026
Logotyp för iCowHide UK

Svar från iCowHide UK

Hi Louise, thank you so much for this lovely review! We're delighted your cowhide arrived safely and in perfect condition. That folding is totally normal for shipping, and it sounds like it's settling in nicely — it'll lie completely flat soon and look even better in your living room. Thanks again for sharing this with us!

Warm regards,
The iCowhide UK Team

Betygsatt 5 av 5 stjärnor

Lovely product

I fell in love with the burnt orange Bianca mini bag but it was showing out of stock. I kept an eye on the advert and snapped it up when 1 became available. There was constant email communications from ICowHide and I received my bag in 4 working days. It’s a lovely bag and looks to be very well made. Can’t wait to use it!

6 september 2026
Omdöme utan inbjudan
Logotyp för iCowHide UK

Svar från iCowHide UK

Hi Sara, thank you so much for this lovely review! We're so glad you managed to snap up the burnt orange Bianca mini bag once it was back in stock — it really is one of our favourites too. So pleased it arrived in just 4 working days and that you're happy with the quality. Enjoy carrying it!

Warm regards,
The iCowhide UK Team

Betygsatt 5 av 5 stjärnor

Lovely rug looks lush

Lovely rug looks lush. Colour great. Deep pile and perfect size running along the floor at the foot of the bed.

29 augusti 2026
Logotyp för iCowHide UK

Svar från iCowHide UK

Hi Michaela, thank you for the lovely feedback! We're delighted the colour and deep pile are exactly what you hoped for, and that it fits so perfectly at the foot of your bed. Thanks so much for taking the time to share this.

Warm regards,
The iCowhide UK Team

Betygsatt 5 av 5 stjärnor

Absolutely love them

Absolutely love the products. I ordered 1 x 6 pelt sheepskin and 2 x 8 pelt sheepskin. The whole family enjoy them, including rambunctious boys, dog and cat. The rugs are hard wearing, keep a beautiful shape, incredibly warm and soft. Because it has been a long, hot Summer, they have been used purely as rugs. But once Winter hits, they will be used as an extra layer on the beds.

Love the fact they are a bi-product of an existing trade, that nothing goes to waste.

Delivered well packaged and the customer service team kept in contact through the whole process.

Highly recommend.

5 september 2026
Omdöme utan inbjudan
Logotyp för iCowHide UK

Svar från iCowHide UK

Hi N Barron, thank you so much for this wonderful, detailed review! We love hearing that your 6 pelt and 8 pelt sheepskins are getting so much use from the whole family — dog and cat included. It's great that the by-product, nothing-goes-to-waste side of what we do resonates with you too. So pleased the delivery, packaging and our customer service team all lived up to expectations, and we hope they keep you extra cosy as bed throws once winter arrives!

Warm regards,
The iCowhide UK Team

Betygsatt 5 av 5 stjärnor

Great product easy to order and quick…

Great product easy to order and quick delivery

1 september 2026
Omdöme utan inbjudan
Logotyp för iCowHide UK

Svar från iCowHide UK

Hi there, thank you for the kind words! We're really pleased you found the ordering process easy and that your delivery was quick — that's exactly what we aim for. Thanks so much for taking the time to leave a review.

Warm regards,
The iCowhide UK Team

Betygsatt 5 av 5 stjärnor

The 9 sheep skins silver grey rug…

The 9 sheep skins silver grey rug arrived earlier than expected and the quality is amazing. We are happy and we all enjoy it. I might say it's gorgeous. I can strongly recommend this brand.

31 augusti 2026
Omdöme utan inbjudan
Logotyp för iCowHide UK

Svar från iCowHide UK

Hi Maria, thank you so much for this wonderful review! We're delighted the 9 sheepskin silver grey rug arrived early and that you're loving the quality - "gorgeous" is exactly what we hope for. Thank you too for recommending us, it really means a lot.

Warm regards,
The iCowhide UK Team

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