Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

As a longterm customer of almost a decade, Hike has played a key role in our business growth. The customer service is proactive and working with our Account Manager, Rudra, has been seamless. His effi... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Great customer service! ⭐⭐⭐⭐⭐ I had an issue with my Shopify inventory not syncing with Hike POS, and Rahul and Rudra were fantastic. They went out of their way to help me troubleshoot the prob... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Mr. Rahul was very helpful in understanding the issues and were very prompt abd accurate in getting solutions to resolve issues. Also great in co-ordinating with different departments and resolving i... Se mer

Företaget har svarat

Betygsatt 2 av 5 stjärnor

Latest update has been a disaster for us. We don't appreciate being the beta testers for such a buggy software release. We've got a business to run. All other software we use only release updates when... Se mer

Företagsinformation

  1. Leverantör av kortterminaler
  2. Företagstjänster

Informationen kommer från olika externa källor

Hike is all you need to sell in-store, online and on-the-go.


Kontaktuppgifter

4,4

Utmärkt

TrustScore 4.5 av 5

271 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 40 % av sina negativa omdömen

Svarar vanligtvis efter mer än 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,4

Alla omdömen

(271)

41 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Simple and easy to set up.

Mustan was very helpful guiding us through Hike POS, highly recommend Hike and Mustan to other stores. Price very reasonable as well

15 september 2022
Omdöme utan inbjudan
Logotyp för Hike

Svar från Hike

Hi Andrew, Thank you for taking the time to provide a review for Mustan.

Feel free to contact our (five star reviews winning) 24/7 live chat support team.

Cheers
Em

Betygsatt 5 av 5 stjärnor

Mustan was very helpful

Mustan was very helpful with finding solutions to my problems in setting up Hike.
Hopefully i dont need any help in the future but its good to know hes there.

26 augusti 2022
Omdöme utan inbjudan
Logotyp för Hike

Svar från Hike

Hi Chris, Thank you for taking the time to provide a review for Mustan.

Also, feel free to contact our (five star reviews winning) 24/7 live chat support team.

Cheers
Em

Betygsatt 5 av 5 stjärnor

Parth was awesome

Parth was awesome! I have been trying to figure out a way to fix this and Parth fixed it the first time I asked. Thank you again!

25 augusti 2022
Omdöme utan inbjudan
Logotyp för Hike

Svar från Hike

Hi Ryan, Thank you for taking the time to provide a review for Parth. He is certainly a star performer!

Any more questions and we are just a click away!

Cheers to your continued retail success.
Em

Betygsatt 5 av 5 stjärnor

After I wrote the review

After I wrote the review, Jay followed up with me in a few hours. He clarified some issues as well as recognized that my concern was valid. Within 24 hours, I had revoked the dispute with the credit card and had my system updated. I appreciate the quick response.

18 augusti 2022
Omdöme utan inbjudan
Logotyp för Hike

Svar från Hike

Hi Cynthia, We are glad to hear that our team was able to address your concerns. Thank you again for choosing Hike for your business.

Any more questions and we are just a click away!

Cheers to your continued retail success.
Em

Betygsatt 5 av 5 stjärnor

Got support with love

Got support with love, it was professional and friendly

17 augusti 2022
Omdöme utan inbjudan
Logotyp för Hike

Svar från Hike

Hi Hussain, Thank you for taking time to provide a review.

Any more questions and we are just a click away!

Cheers to your continued retail success.
Em

Betygsatt 5 av 5 stjärnor

Had issues with register sync problems

Had issues with register sync problems. Krish was extremely patient and guided me through the process. Problem resolved. Great work

15 augusti 2022
Omdöme utan inbjudan
Logotyp för Hike

Svar från Hike

Hi Julian,

Thank you for your wonderful review of Krish. He is certainly a star. I have passed on your appreciation to the support team.

Any more questions and we are just a click away!

Cheers to your continued retail success.
Em

Betygsatt 1 av 5 stjärnor

Small Business Beware!

This system has all the hallmarks to be amazing but it is far from it!!!! They claim to have seamless inventory
management and integration with eCommerce but the reality is that orders placed online do not sync correctly back to hike and you are left with inventory issues, products oversell requiring refunds to be processed. Needless to say this costs business money - BNPL / Afterpay /Transaction fees are not recouped leaving you out of pocket.
This has been an ongoing issue for my business and each time I have raised the problems with examples with hike support only to have the finger pointed at the eCommerce site. However, after many hours of back and forth and further investigation, the eCommerce site has confirmed that appropriate webhooks are not sent when sales occur and therefore product inventory is impacted.

SMALL BUSINESSES BEWARE!!

15 augusti 2022
Omdöme utan inbjudan
Logotyp för Hike

Svar från Hike

Hi Anna, Thank you for raising your concern, and sorry to hear that you had a bad experience with our team. Frustration is the last thing we hope to create for our clients. We have noted your concerns and, Hike team is reviewing our tech stack to work on improvements.

Thank you for your ongoing support.

Kind regards
Emma

Betygsatt 5 av 5 stjärnor

Parth from customer support deserves a…

Parth from customer support deserves a raise!
I feel like I know Parth personally as much as I have contacted support and the patience this person has is incredible. I am so grateful for the help onboarding and I will recommend hike to other business owners! Thank you again!

9 augusti 2022
Omdöme utan inbjudan
Logotyp för Hike

Svar från Hike

Hi Veronica, Thank you for your wonderful review for Parth. He is certainly amazing. I have passed on your appreciation to the support team.

Any more questions and we are just a click away!

Cheers to your continued retail success.
Em

Betygsatt 4 av 5 stjärnor

Great after sales support

Great after sales support, good system to use in retail business, a bit of glitch here and there but generally a good system...Thumbs up to Deval for great customer service

5 augusti 2022
Omdöme utan inbjudan
Logotyp för Hike

Svar från Hike

Hi Fifi, Thank you for taking the time to provide a review.

Great to hear that our support team was able to help solve your problem. I have passed on your appreciation to Deval.

Any more questions and we are just a click away!

Cheers to your ongoing retail success.
Em

Betygsatt 5 av 5 stjärnor

It’s great app

It’s great app. I recommend it to everyone. I really would like to thank Naji (account manager) for his great help. He has been really supportive and without him I would be really lost as it’s my first time using such apps. Always appreciate his cooperation.

4 augusti 2022
Omdöme utan inbjudan
Logotyp för Hike

Svar från Hike

Hi Abdul, Thank you for taking the time to provide a review.

Great to hear that Naji was able to help.

Any more questions and we are just a click away!

Cheers
Em

Betygsatt 5 av 5 stjärnor

The program was generally quite good

The program was generally quite good. The support team does an excellent and unexpected job with help around the clock, seven days a week. The program is easy to use and still needs further development to suit all the needs of its users. For me, my evaluation is 80 percent as a total of my use of it for about a month (Thank you, Deval)

28 juli 2022
Omdöme utan inbjudan
Logotyp för Hike

Svar från Hike

Hi there, Thank you for taking the time to provide a review.

Pleased to hear that you found our support suitable. We w'd love to 100% on your evaluation so if we are missing something please do make us aware.

Any more questions and we are just a click away!

Cheers
Em

Betygsatt 5 av 5 stjärnor

Super helpful support team and the…

Super helpful support team and the system for out instore purchases is great!

27 juli 2022
Omdöme utan inbjudan
Logotyp för Hike

Svar från Hike

Hi there, Thank you for taking the time to provide a review.

Great to hear that you found our support suitable.

Any more questions and we are just a click away!

Cheers
Em

Betygsatt 5 av 5 stjärnor

HikePOS is leaps and bounds ahead of it's competition

We have made use of three POS systems in the two years that we've been running our retail store and online store.

HikePOS compared to two very large POS Systems we've used is world class. It's feature set is amazing and it's integration with Woocommerce is just what we were looking for.

In a world where every POS seems to want to integrate with Shopify, it's a breath of fresh air to find a POS that takes the time to carry over all of the important integrations with Woocommerce that other's dont.

Shopify simply does not meet everybody's use cases because everybody is not "one size fits all"

I highly recommend HikePOS. Pricing is great. Technical support is great. Stability is phenominal.

Deval, who handled our sale and onboarding was truly amazing.

26 juli 2022
Omdöme utan inbjudan
Logotyp för Hike

Svar från Hike

Hi there,

Thank you for taking the time to provide detailed review. Glad to hear that you are enjoying Hike and our Woo Integration.

I have passed on your appreciation to support team and Deval. We certainly take pride in our support.

Any more questions and we are just a click away!

Cheers to your retail success!
Em

Betygsatt 5 av 5 stjärnor

very good customer support

very good customer support, thanks again.

20 juli 2022
Omdöme utan inbjudan
Logotyp för Hike

Svar från Hike

Hi Michal, Thank you for taking the time to provide a review.

Great to hear that you found our support suitable.

Any more questions and we are just a click away!

Cheers
Em

Betygsatt 5 av 5 stjärnor

Fintune as much as possible!

Fast, professionnal... and maybe the most important: that's a must for the support team to make sure they have understand your problem... I like it!!! They are really there to fintune my Hike system... Congratulations!!!!

19 juli 2022
Omdöme utan inbjudan
Logotyp för Hike

Svar från Hike

Hi Laurent, Thank you for taking the time to provide a review.

Great to hear that you found our support suitable.

Any more questions and we are just a click away!

Cheers
Em

Betygsatt 5 av 5 stjärnor

Eccommerce integration

Being an Eccommerce newbie I make a lot of mistakes. Charlie from Hike guided me through the integration process from Hike to Eccommerce platform with patience and skill.

8 juni 2022
Omdöme utan inbjudan
Logotyp för Hike

Svar från Hike

Hi Toni, Glad to hear that Charlie has provided you great service, I will certainly pass on your compliment.

Any more questions and we are just a click away.

Cheers to your ongoing retail success.
Em

Betygsatt 5 av 5 stjärnor

Had great service from Krish

Had great service from Krish, fast, efficient and knowledgeable.

19 maj 2022
Omdöme utan inbjudan
Logotyp för Hike

Svar från Hike

Hi Clint, Glad to hear that Krish has provided you great service, he is certainly a star in our team.

Any more problem and we are just a click away.

Cheers to your ongoing retail success.

Emma

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer