UNIT 1 Omdömen 224

Helpful when needed.
Polite and courteous communication and promptly responding.

Fast delivery, safe and strong packaging, complete delivery.

Helmet is easy to pair and use. Visibility is excellent and it has already protected my head in a minor crash.

Sells amazing high quality Helmets ~ Safety Firtst 💜

I can’t say enough great things about Unit 1 and their incredible customer experience.

I recently had a zipper issue with my Torch Backpack, and their team went above and beyond to make it right. The replacement process was smooth, quick, and completely stress-free. A special thank you to Ana, who was exceptionally gracious, patient, and genuinely helpful on the phone—she made the entire experience feel effortless and truly cared about resolving my issue.

As for the gear itself, the Torch Backpack is outstanding. The build quality is top-notch, and you can tell a lot of thought went into the design. The pocket layout is incredibly practical, everything is easy to access, and it’s extremely comfortable to wear. Whether I’m traveling, commuting through the city, or even making a quick grocery run, it fits seamlessly into my daily routine.

One of my favorite features is the integrated lighting system—I use it all the time. Living in Chicago, where the weather can be unpredictable, I’ve put this gear through its paces, and it has held up amazingly well.

I also own one of their helmets, and it’s just as impressive. Unit 1 clearly prioritizes both safety and thoughtful design, which is rare to find at this level.

I’m already looking forward to purchasing more of their gear as soon as new products are released. If you’re considering Unit 1, don’t hesitate—you’re getting premium quality backed by truly exceptional customer service.

They’ve earned my 100% positive recommendation.

Purchased a Unit 1 Faro, and the control of signals to mount on the handle bar. Superb quality, ultra easy to use app, and most importantly of all fantastic customer service to help me through any issue I had. Well done, highly recommended.

Well packaged delivery. Instructions easy to follow. Helmet build exceptional.

My father was in a terrible accident on his electric bike, he was hit by a minivan going 35 mph. He has extensive injuries including (but not limited to) 5 broken ribs, a collapsed lung, internal bleeding, and a broken leg. The one thing he did not have was a head injury. He came out of the accident without EVEN a concussion. The helmet alerted my mother, who was able to meet him at the hospital immediately. The helmet is destroyed, and Unit 1 is replacing it for free. Consider us loyal customers for life, this helmet is absolutely worth the price tag.

Solid Head Protection….easy setup

Products are of great build quality. Service generally excellent with fast delivery. Would recommend.

Great products; excellent ideas; wonderful customer support!

Unit 1 is an excellent product, extremely reliable and with a high visibility range .

I have been using the Unit 1 Faro helmet for many years and once the first one had a little issue the guys at Unit 1 without any hiccup replaced it. It’s the best helmet I ever had and get stopped on the street to get compliments on it. The different an accessories are great like the lights abd remote control , so for the city , nature or the different outdoors terrains , Unit 1 gear is gonna be your best friend! Cherry on top , great customer service!

I had an excellent experience with this company from start to finish. Shortly after receiving my helmet, I noticed a defect in the adjustment system and reached out to customer support. Valentina was incredibly responsive, professional, and genuinely helpful throughout the entire process.

They walked me through possible fixes, and when it was clear that wouldn’t work, they immediately arranged a full replacement—no hassle at all. Even when my original color and size were temporarily out of stock, they communicated clearly, offered alternatives, and made the switch seamlessly. The replacement arrived quickly and works perfectly.

Beyond the outstanding customer service, the helmet itself is top-notch. The build quality is excellent, it feels solid and well-designed, and it genuinely makes me feel more secure and visible while riding. It’s the kind of product that feels like a smart investment in safety, not just another piece of gear.

It’s rare to find a growing brand that stands so firmly behind its product and treats customers this well. Highly recommend—to anyone who bikes and cares about safety, visibility, and great service.

Been trying to get a hold of someone with customer service and haven't heard from anyone in literally months. I have sent at least a dozen emails in the last 3 months and nobody has gotten back to me. They do not have a phone number or a call center so the only way to get a hold of anyone is through email. Even trying to get a hold of them on their social media platforms yields no results. Absolutely unacceptable customer service.

I had a very positive experience with UNIT 1 customer support. I was having trouble pairing a second remote, and Ana from the support team was absolutely fantastic.

She patiently walked me through the correct manual reset and offline pairing process, and thanks to her clear and professional guidance, the issue was fully resolved. Her explanations were detailed, accurate, and easy to follow.

Support like this really builds trust in the brand. Huge thanks to Ana and the UNIT 1 team for their outstanding service
truly excellent experience from start to finish.

I’ve sent a claim related with Aura helmet and the remote and I’ve received the answer in a short period and with the proper solution.

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