Hike Omdömen 

We initially like working with Hike POS but our business had to close for 2 months and obviously we were not generating any sales so when we opened back and our monthly payment was able to successfully charge by HikePOS they said we need to pay for the 2 outstanding months we were not operational. I explained to them and asked them if they can wave that and they simply said no, that is not something I would like to support.

We moved from Lightspeed Retail-X (Vend) to HikePOS. I found this super easy to do, in fact we moved after a very short test period and I done the move myself didn't even need support to help with anything. Moving from Lightspeed Retail-X was just super easy. We intergrate with Xero and Shopify and this was smooth. In fact I prefer Hikepos intergreation with xero better than the litespeed one.

Been using Hike now for over a month, I have had to contact support a couple of times and they have been very quick to provide help, it's never been a problem with hike, just me learning settings in hike. I'd recommend this POS to others, and anyone wanting to move away from the ever increasing price of Lightspeed Retail-X

I'd like to add the sales team reach out during trial, and even after you have signed up to make sure everything is working and there are no issues. Great to see a company reaching out properly to make sure things are going well.

Good product, easy to use.

My experience with Hike POS has been great – the system is simple, organized, and very effective for managing sales and inventory.
Special thanks to Deval for his outstanding support.
He was patient, professional, and always quick to respond to my questions.
Overall, the system and Deval’s help made everything smooth and easy – highly recommended!

We've been using Hike POS for several years now, and it has significantly improved the way we manage our retail operations. From inventory management to sales reporting and customer loyalty, everything is streamlined and user-friendly. The system is reliable, cloud-based, and integrates well with Xero accounting software. What really stood out was their customer support, our Hike representative Deval was always responsive and helpful, even during our initial setup and through few times we experience some small issues

Hike POS has made it easier for us to stay organized and focus on growing our business. I highly recommend it to other small-to-medium retailers looking for a solid, all-in-one POS system with inventory.

I have been with Hike for a few years now. POS is convenient to use and the service and support is great and easily reachable.

Good customer service and implement software changes when requested.

Very helpful customer service and speedy reply

I recently migrated to Hike POS and had a great experience. The platform is user-friendly and packed with features that make managing my business much easier. I’d especially like to thank Deval for his outstanding support during the migration process—he was professional, knowledgeable, and made the transition smooth and hassle-free. I highly recommend Hike POS, and commend their team, especially Deval, for excellent service.

Everything was easy to use.

Deval is a very good sales person. He helped me so much. For a year he followed up with me and when we went over on hike he was there every step of the way to make its super easy.
Well done.

Nice to see a company react to customer requests! They amended their Scanner App to make it far more useful and properly responsive in response to our feedback and when we suggested they implement a missing function they quickly added that. keep up the good work!

I'm useing hike since 2019 as POS for my shops , I can say its one of the best POS in the market.

Hike team answer our questions in minutes and they are always available to hear our suggestions

Dear Deval ( our account manager ) Thank you for making us have an excellent customer experience.

B. ALBADER

Kuwait

I wouldn't touch Hike again with YOUR barge-pole! This outfit are only one notch above being scammers! Their website (and they themselves) claim to have head offices in Australia, with offices in other countries. However, whenever you contact them, no matter what phone number you choose, ALL calls end up in an Indian call centre. Not that there's anything wrong with that per say, but they keep insisting there IS actually a head office and other offices in other countries when there's clearly not.

These people talk a good game but that's all they do, talk it. It took us over a month before we finally pulled the plug on their POS, after constant problems with integration (to Xero and woo commerce). This after promising a smooth transition (from Vend/Lightspeed), nothing went right and they just kept asking for more time and more time to 'fix' the issues. There was NO follow up, no solutions offered, in fact, I seriously doubt anyone was actually looking at the problems at all!

When we finally pulled the plug and asked for a refund of our initial subscription (plus we paid extra for them to import our products and customers) they told us they would have to put a 'request' to their head office 'in Australia'.

This turned out to be an absolute lie. There is NO head office in Australia, or any other country and whenever we chased them up for an update, they continued to fob us off. They had no intention of forwarding our concerns to ANYONE or ANYWHERE!

There is SO MUCH more I can say about this outfit, but I don't want to waste any more of my time on them. Suffice to say, do NOT engage these people for ANY POS services, they are liars and so poorly resourced (in terms of helpdesk) that they'll have you tearing your hair out trying to deal with them.

Don't go near these people.

Great product and great team. I needed a POS that syncs seamlessly with QuickBooks online . And hike POS aced it 10/10. Other popular POS platforms have a lot of shortcomings when it comes to syncing seamlessly with QuickBooks online for retail point of sale industry.

We moved to our POS and Stock Management system to Hike two years ago and have been delighted with the system and support. Its never easy moving across and we spent consirable time researching companies and very happy we moved across to Hike.
SUPERB!

Avoid Hike POS at All Costs – A Nightmare Experience

If you value your sanity, stay far away from Hike POS.

Our experience with them has been nothing short of a disaster. They completely botched the migration from our original POS system (Vend) to theirs, despite assuring us it would be a smooth transition. Instead, we spent countless hours on calls and live chats, chasing solutions that never came. Their team repeatedly promised they were working on it, yet after over a month, they still couldn’t get the integration to function.

Customer service? Absolutely appalling. Every time we requested to speak to a manager, we were told they weren’t on shift. Convenient. Meanwhile, the staff we dealt with, all based in India, seemed to have no authority to actually resolve issues, and the time difference, language barriers, and complete lack of accountability made everything worse.

Eventually, after enduring this mess for far too long (a month), we decided to cancel and request a refund for the upfront subscription payment. Surprise, surprise—this required yet another request to be submitted to their elusive "managers." We just found out that the person handling our case, Supan, never even submitted the request, despite claiming he had weeks ago. When confronted, he simply hung up on us.

At this point, we asked ourselves a crucial question:
➡️ If it took them over a month to (unsuccessfully) fix an integration issue, what would happen the next time something went wrong? Would we have to endure this nightmare all over again?

The answer was clear—Hike POS is an unreliable company that does not prioritize its customers. If they truly cared, they would have a dedicated support system where urgent matters could be escalated. Instead, everything funnels through their ineffective overseas team, making resolution nearly impossible.

Save yourself the frustration and choose a POS provider that actually stands by its service. Hike POS is an absolute waste of time, money, and patience.

As of this moment. Hike, you owe us money. Do the right thing and pay it back.

I was a Quickbooks POS user, and found myself stranded after QB discontinued support for their POS. After about 8 months of interviewing, I settled on Square. Square is an absolute embarrassment of a "POS" system. It's great for a super small time, mom & pop coffee shop, but for any sort of scaled business, it simply doesn't work. So I began the search again, and found Hike. I WISH i would have found Hike prior to the Square debacle. I can't say enough good things about Hike. It does nearly everything that QB did, and the features that are missing, Hike is working on implementing for a reasonable fee. That is worth it's weight in gold. I am more than happy to pay for specific features if it will streamline our company. A huge thanks to all involved and I look forward to a LONG partnership with Hike. :)

Affortability 💯
User friendly 💯
Customer service 💯

Have used Hike for about 18 months now as it's an app based pos that allows me to have my card payments with a separate provider. I prefer this as I'm not putting all my eggs in one basket and giving complete control over my shop's money handling after a bad experience with Lightspeed.
It's a very complex Epos system though I'm able to use it in a very straightforward and basic way. Staff find it easy to use and it's great being able to book appointments with Deval to iron out any issues we're having or to better utilise the data Hike can provide. I am still finding my way around it and it continues to surprise and impress me despite my joining as only a temporary measure, we've stuck with Hike and will continue to for the foreseeable.