Halford Omdömen 

Visited Halfords at Byfleet today as my back indicator light was not working. Jason came immediately to the car, found the issue and fixed it quickly and efficiently. Even better was that because it only took a clean of the element and not a bulb replacement I was not charged - a rare occurrence these days! Excellent service from Jason and Halfords

Fixed my tyre problem, no fuss excellent service

Bad to worse. Awful. Best to avoid and try a competitor.
My tyre insurance company (AutoProtect) utilises Halfords as their preferred network, unfortunately.
I went in on a Friday to Halfords auto Center on London Road, Grays, Essex and after being less than impressed with the staffs attitude. I left having been told the tyre was ordered and I HAD TO CONTACT them (not them call me on its arrival) to check it’s arrived and they could then book the car in (ridiculous in itself).
Went away and called on Monday to be told it had not arrived yet. Called back on Wednesday and told the same. Called back today (the following Friday!) and then told the system has cancelled the order. That’s it basically and however I did the last replacement I should do that.

Not caring that I explained I had waited a week! I had a long drive on Sunday (for Father’s Day) and the tyre wouldn’t allow that safely right now and I really need the replacement. Met with silence.

Worst experience of any car tyre service encountered. Strongly suggest you avoid and save yourself at lot of hassle

Had my two van tyres fitted today great price very helpful mobile Tyre fitter come to my house and fitted tires , in all a great service and experience easy to book online with a professional fitter turning up who gave me a quick call when he was in my area ready to pop in and fit the tyres would recommend them 👍🏻

Daz in Westbury Wiltshire

I have been using Halfords Stirling now for over 6 years and I am real happy with the service I get there the staff are friendly and very help full the manager Kieran is very helpful and profession in his position. I highly recommend Halfords Stirling for this.

I brought my bike to Halfords Newtownabbey this morning for repair, I was greeted with a very rude staff member, I told him what was wrong with the bike & without even looking at the bike he listed a bunch of other things that need done to it & the only problem was the pedals, he kept saying it's unfixable & they don't want to touch it without even looking at it & he kept pushing me to get a new bike, I said I didn't want a new bike, I asked to speak to a supervisor & he claimed to be supervisor & he just said well we're not touching it then he told me to leave, I called him useless the he came up behind me & got right in my face & said what did you say, I asked him to get out of my face then he said get out you faggot then I left

Apple car play fitted at a cost Over £600. Engine warning light as soon as completed. Was told nothing they could do about it and I was told to take it to their Auto centre for them to rectify. Went to the Auto centre was told that I shouldn't have been sent to them as the store should sort their own issues out and they are all a bunch of "Muppets" The engine warning fault light is back on today and my parking sensors are not working.
Very disappointed at the attitude of staff at both outlets. Can't get through on the telephone as calls do not go to the branch. Now left to sort out new problems.

I bought a Yuasa L6-AGM leisure battery for £250 from Halfords roughly two years ago. The battery was performing fine initially, but recently it has needed charging more frequently as it seems to be losing its charge. Since the battery was relatively new, I had the alternator checked, and it’s working perfectly.When I returned to Halfords, they couldn't find a record of the sale because they only keep data for two years. They also inspected the battery and claimed it wouldn't be covered under warranty anyway. Now I’m stuck with a brand-new-looking battery that is essentially worthless.

poor service. poor english. the staff don't understand anything about british customers. they cut you off middle of call.

Went to Halfords Oldbury to sort out new battery with free fitting (motoring club). They were outstanding. I had tried for an hour to get the free fitting online with no luck. Eloise sorted it in no time. The fitting was quick and efficient.
Absolutely fantastic. Thank you.

Amateurs, they have no idea what is going on. I have motor home, booked it in for mot and service £315.going away at weekend. They ring me the day before mot is due and tell me they are not equipped to mot a motor home. Why not tell me before they took my money. I have to wait between 5 and 7 working days to get my money back. I now have to find another garage, don't think I will be going anywhere this weekend.

I am absolutely appalled by the dangerous service and biased treatment I received at the Halfords Autocentre in Guildford (Ladymead, next to the Shell station).My issues started when I paid them to repair my handbrake. The very next day, I brought the car back to this exact Guildford branch for its MOT. To my utter shock, they failed my car's MOT because of the exact same handbrake they claimed to have fixed 24 hours prior. Charging a customer for a safety repair and then failing them on that exact part the next day is completely unacceptable.To make matters worse, after my recent visit, my air conditioning system is now broken. The A/C part connected to the engine is severely malfunctioning—constantly spinning and stopping every 30 seconds, which was never an issue before they touched the car.Beyond the mechanical incompetence, the hostile atmosphere and the way I have been targeted makes me feel there is racial discrimination at play. The staff have treated me with zero respect and are now completely ignoring my attempts to contact them.They have damaged my engine components, taken money for failed repairs, and treated me with bias. I am escalating this branch to The Motor Ombudsman and Trading Standards. Do not trust the Guildford Ladymead branch with your vehicle or your safety.

Great service as always

As you have not contacted me since my google review I will leave a poor review EVERY month until you do so so others do not have to suffer with your incompetence as I have.

Formal Complaint: Service Failures and Safety Concerns
To the Regional Manager,
I am writing to formally lodge a complaint regarding a recent service at your Horsham branch. As an IMI accredited engineer with over 40 years of experience in the motor trade, I am deeply concerned by the lack of professional oversight, the inaccuracy of the records provided, and the disregard for standard safety procedures.

Timeline of Events:

Check-in: I dropped off my vehicle on Friday afternoon for a scheduled Saturday morning start. The keys were handed directly to the branch manager.

Delay & Lack of Record: By Saturday afternoon—20 hours later—my vehicle’s GPS tracker confirmed it had not moved. Upon calling, I was informed that the branch had no record of the vehicle even arriving, despite me handing the keys to the manager personally.

The "Service": I was promised two technicians would begin work immediately. Only one hour later, I was notified that a "Full Service" had been completed. As a professional in this industry, I find it highly improbable that a comprehensive full service was performed to standard within that timeframe.

Verification Failures: At collection, I was assured a post-service road test had been performed. This was demonstrably false. Both the vehicle’s GPS tracker and the zeroed trip meter confirmed the car never left the premises.

Mechanical Oversight: Consequently, an audible noise from the off-side rear brake shoe went undetected—an issue that would have been immediately flagged during a legitimate road test. Furthermore, the service book was left unstamped and tyre dust caps were missing.

Current Status:
I was promised a follow-up call early this week to rectify the brake issue. Five days have passed without contact.

While I am more than capable of rectifying these mechanical issues myself, I have paid £300 for a professional service that was, by all evidence, bypassed or handled with extreme negligence.

Given the falsification of the road test and the failure to complete the basic administrative and mechanical requirements of a Full Service, I request a full review of this incident and an explanation as to why safety-critical steps like the road test were recorded as complete when they were not.

So I ordered a bike we payed for the bike and service they gave it to us it had a deflated tire we returned it they didn’t give our £10 back only the bikes money

Booked a air con regas check online intending to go in and get a quick check and regas . I was booked in next day 9 am .
I arrived ten minutes early went to the desk only to be told very rudely " we won't be booking anything in here till at least next Friday " then he just walked off.
I left , phoned Kwik Fit who booked me in next morning . Again I arrived just a few minutes early dropped of my van and two hours later had it back with the air con regas done and running perfectly .
Last time I ever use a Harlfords auto centre .

Just be aware that Halfords DO NOT CHECK BRAKE PADS OR DISCS on an Mot.
I first found out about this matter when I asked the man (Halfords Openshaw) are my brake pads okay & then he informed me they dont check brakes on an mot. He explained I have to purchase a service plan in order for them to do so & pointed to the service posters in the office. I done some digging & by law every garage must check beakes on a mot. I did contact via live chat & they also confirmed this & offered me a free brake check. If your a person like me & doesn't know much about cars then for all I know I could be driving around with very little brakes as I trusted there service for the last couple of years however because of this issue I went ahead of cancelling my motoring club membership.

I want to give a big thank you to Matt and Tim at the Southampton Millbrook Halfords. They went above and beyond to help me today.

My indicators and horn fuse (a micro fuse) had blown while I was on the motorway. I must have tried eight or more service stations, and most places didn’t seem particularly interested in helping. I was an hour from home on a motorbike, and giving hand signals isn’t exactly ideal.

I stopped at this Halfords, explained the situation, and showed Matt the old fuse. The second thing he said—after “Good morning”—was, “I don’t think we have anything like that, but let me go and see what I can find.” It was genuinely refreshing to meet someone willing to help even though I wasn’t a paying customer.

Tim eventually managed to find the exact fuse I needed (lucky me!), and thanks to them both, my one‑hour ride home was far more enjoyable and a lot safer.

Thank you, guys. You were fantastic.

— Mike

I had an extremely disappointing experience at Halfords Bromley yesterday.

Today is my daughter’s birthday, and I visited the store to buy her a bike. There were no staff available on the first floor, and I had to wait around 15 minutes before asking reception for help. When a staff member finally arrived, his attitude was rude, dismissive, and completely unhelpful.

The bike my daughter liked was clearly labelled for children aged 9–12, with a height range of 136–154 cm. My daughter is 145 cm tall, so it was within the recommended range. Despite this, the staff member repeatedly insisted in a dismissive tone that it would not fit her and that I should choose a “kids’ bike”. Even after my daughter sat on it and it appeared to fit her well, he continued to argue rather than assist.

When I said I would take the bike, he responded rudely, saying I could not just take it and ride it on the road, and repeatedly challenged what I meant, even after I clarified that I meant I wanted to order it. He then said delivery would only be available on Tuesday, which I accepted, but instead of helping me complete the purchase, he called another branch and told me to go there instead.

He also mentioned a £10 assembly charge. I simply asked whether it was possible to buy the displayed bike, as I had previously done this when buying a bike for my son from Halfords. Instead of answering professionally, he spoke to his colleague on the phone in a mocking way, saying that “they don’t understand what assembling the bike means for £10”. That was unnecessary and disrespectful.

I fully understand that ordering may take time and that assembly charges may apply. My complaint is not about the process — it is about the staff member’s rude tone, poor attitude, and complete lack of willingness to help a customer. I am a Halfords member and was ready to buy the bike, but this experience made me leave without purchasing anything.

Very poor customer service from Halfords Bromley.

Looked after my car👍
Good service time, thank you
Lucy on reception a pleasure to talk too