Halfords Mobile Expert Omdömen 

Driver was prompt and got the tyres fitting however he used an impact gun on my locking wheel bolts and completely destroyed two of them. Few weeks later I tried to do a simple job on the car and it took me the best parts of a few days to drill them off to install normal wheel bolts. I contacted halfords as a complaint and although they seemed to escalate nothing ever happened in the end.

I see Halfords are still advertising on tv but the good folk the uk see fit to give them a 2.1 overall review . I am impressed to be honest I would have thought a 1 would be more honest . The 2 year guarantee is interesting because when I had a problem the fitter just left with the blessing of his manager telling me to sort the problem myself . Don't use Halfords for your car there are plenty of dedicated companies who do just tyres or just fit radios and don't ask you to sign a disclaimer before they start work . Spend your money wisely and pick a company who specialise in the job you require I can recommend AA for servicing just used them and they were perfect .

Absolutely disgraceful service – avoid at all costs!

What an absolute shambles from start to finish!

I booked an appointment to have four tyres fitted, paid an additional £18 for the fitting service, and even took the evening off work to make sure I was available.

After sitting around all evening waiting, I was eventually told that my appointment had been cancelled and that they had supposedly tried to contact me. That is completely untrue. Nobody had attempted to contact me whatsoever.

To make matters worse, when I called to cancel the order completely and request a full refund, the customer service was just as appalling. I could barely understand a word the person was saying. They were mumbling, the call volume was extremely low, and there were people laughing and messing around loudly in the background. Completely unprofessional!

I’ve wasted an entire evening, lost time off work and been treated with absolutely no consideration.

An absolute disgrace of a service. I certainly won’t be using them again, and I strongly advise others to avoid them!

I now have to take a third day off work as the tire fitter fitted 3 matching tires and 1 random tire that doesn't match and i didn't order and I'm now told I have to wait an extra day for someone to come out and rectify the problem because I have to wait for them to get them in stock. Very pissed off to be honest

I have been going through the complaints procedure regarding a battery installation that has fried my dash cluster. To cut a long story short the man in complaints said it could be wear and tear. He said get it fixed and a report on the dash cluster to see if it was indeed damage from the battery installation. I asked for a confirmation email and still 3 days later I am waiting and Ive even sent an email which has not had a reply. I went onto the online chat only to be told the case is closed! I am fuming! If Im not called by tomorrow I will go down the ombudsman route

The initial visit was cancelled and rescheduled by Halfords, when the guy came he took very little time and left my tyres with too little air in them and the caps so loose that one was lost. I filled the tyres with the correct PSI but one lost pressure within two days. Halfords sent out a second technician who discovered that the wheel was corroded and therefore letting air out. The first guy did not say anything about this. I was sent an invoice for the second visit which was discounted to zero. However, I have now found out I have been charged £20 but nobody from Halfords told me this. I had to find out about the extra charge when I went on Klarna. I now cannot get through to anyone at Halfords because the website is blocking me from viewing the contact us pages. Not impressed and would not recommend.

First appointment, fitter completely mullered the locking wheel nut key and tightened or crossed threaded the one so its that tight. Second appointment and second fitter has attended, cannot fit due to the locking nut being that tight. Joke of a service that don't want to any take responsibility for their staffs actions.

COWBOYS. Booked in for a tyre replacement at work. The guy that turned up didn’t want to do the job in our car park because there was a “no parking sign” dosplayed even though I own the car park. I asked him if he can do it on the road, he refused as there was a slight slope, I offered to drive the car few mins to my home so he can replace it on my drive and he rused saying he needed to get to another job. What a waste of time. Avoid these COWBOYS at all costs.

4 tyres fitted quickly and efficiently at a very reasonable price. The fitter was excellent. He provided good advice too. Will definitely use again and recommend. Thank you.

Had two front tyres fitted by Halfords Mobile Expert. During the fitting, a wheel bolt could not be put back in and I was left with the car missing a wheel bolt and had to sort it out myself.

My mechanic subsequently inspected it, temporarily refitted the bolt and advised that the hub will need replacing. He also believes the damage occurred during the Halfords work.

I raised a formal complaint, but after almost two months of being passed around I have now simply been told Halfords won’t cover the repair. Very poor aftercare and I would not use the mobile fitting service again.

To keep a long story short… A technician arrived on Monday to fit two front tyres. After the tyres were fitted, I immediately noticed that the steering wheel was pulling to the left. When I later drove on the dual carriageway and reached around 60MPH… the whole vehicle started shaking.

I contacted Halfords, and they sent another technician to inspect the tyres. He found that one tyre was significantly out of balance and the other was also out of balance. Once this was corrected, the shaking stopped, but the steering wheel was still pulling to the left.

I then tried to contact Halfords numerous times by both email and phone, but unfortunately received no response.

I had been warned not to use Halfords, but I thought, “It’s only changing two tyres… how could they get that wrong?” Unfortunately, I was very wrong.

Very disappointing service and a worrying experience. I certainly won’t be using Halfords again.

Ordered 4 x tyres for home fitting 8am to 8pm ,waited for them all day, did not come or let me know, VERY POOR service

Unprofessional Service. Would never recommend to my worst enemy. Mechanic turned with lack of tools and technical knowledge. The technician rounded off my tyre wheel nut and lied to my face that he did not do it.

The complains team has completely ignored this matter despite promising to resolve this issue. This is extremely behaviour for a company like Halfords.

I would never recommend this Mobile service, you are better off taking it in store or to a real mechanic.

The technician was very helpful and informative. The only reason I did not give 5 stars is the tracking app for the appointment is useless so you have no idea when they are going to arrive.

Had screw-in tyre which came out.Had to book at home service because locking nut too tight.Computer ordering system difficult wants you to order at least 2 tyres. With just 1 charges an extra£10 for time booking that also has an extra £7.50 eventually decided to stay in all day Saturday with time ranging from 08:00to 20:00.Received missed calls at 18:40ish and 18:55.message just said “Halfords” at 19:10 looked at job status said “job complete”.Phoned and spoke to VIC .tried to get Warrington Depot to return Next Day but would only book for following Tuesday . The car was on the drive lights on in the house.Claim fitter knocked on door! Did Not RING BELL.Cancelled job won’t deal with them again.Checked CCTV just touched the door once spent less than 45 seconds waiting

Two tyres fitted,balanced and all sorted in less than an hour by a decent polite guy.I have only one small complaint and its not about the job,that was perfect,its about not being able to order 2 more of the same tyres less than 2 days later and finding them missing from the Halfords stock lists and i really want all 4 tyres the same.They are Yokahama Bluearth es32,215/60/R16.

Had front and rear dashcam fitted in Exeter Halfords.
Unfortunately the rear camera installation has caused me no end of problems, upholstery in rear was left oily , fittings not put back properly, and grommet in tailgate wiring was broken , appreciate this must be difficult to install - but this was poor

They provided the most competitive price out of 3 mobile tyre fitters.As I didn't need my car in the following days I was able to wait a couple of days.
Their tracking system worked well & the fitter was very friendly & courteous
Would definitely recommend but would also advise to check when they could call out.
PS. My only criticism is I meant to ask the fitter if the tyre could have been repaired so if you are calling Halfords remember that pitfall.

Update 25/09/26
Still awaiting Customer Service to get any response from Avon Tyres, sent photos to them and just give you the run around, emailed Henry Birch CEO but that email just goes to a executive office which is based at the same customer service building, they think there terms and conditions override the Consumer Rights Act 2015, IT DOES NOT!!
They don’t get back to you , you have to chase and never happens.
My next port of call is a small claims court, and there I can show a judge constant breech of this 2015 Act Halfords do constantly.

Bought 4 new tyres in November 2024
Done little mileage , been told at recent MOT that the tyres are defective as cracks running half the length of each tyre, this is happening inside the valley between the tread.
Spoke to customer services and they after a week of telling me to ring back as they can’t speak to anyone at the hub , then stated that they will remove all four tyres and send them back to Avon for review, and not provide me with a replacement so effectively grounding my car for weeks or months depending on the report.
Halfords are in breech of this:

Consumer Rights Act 2015. The law states that a remedy (repair or replacement) must be provided without significant inconvenience to the consumer. Leaving a customer with a vehicle trapped on bricks or requiring you to buy a whole new set of tyres out-of-pocket while they wait weeks for a report is arguably a breach of that requirement.

I am still awaiting there reply on the sent photos of each tyre again another 48 hours plus response wait time.
Which again they won’t and again I have to ring to chase.

So my advice buy somewhere else as your only going to spend possible double replacing tyres with a lot of use left in them as they take no responsibility or make it as difficult as possible for you to get things sorted quickly

And considering they are in breach of Consumers Right Act.
Maybe taking the responsibility and exchange the tyres and then take it up with Avon, without holding the customer to ransom

They rounded the bolts on my wheel and left the tyre with out fitting or balancing etc, and said I would have to go to an auto center for an extra charge, booked into my local garage who said yeah they always do that