Halford Omdömen 

My son bought a bike 3 month tyre had puncture same issues flat again fixed it not even a month 3 weeks ago wished I never bought from there never again so many issues

Very disappointing experience at this Halfords garage.

The receptionist, who introduced herself as Jamie, was rude, dismissive, and unprofessional from the moment I arrived. I simply asked what work would be carried out on my car during the service, but instead of explaining the service, she responded abruptly by asking, “What are you here for today?” without answering my question.

She seemed to be in a rush, took my keys while my car was still outside, kept walking away instead of speaking to me properly, and made me feel like I was an inconvenience rather than a customer. In the end, she handed my keys back and told me to go to another garage, effectively cancelling my appointment without any reasonable explanation.

I believe management should look into why appointments are being cancelled in this manner and why customers are being treated with such disrespect. Good customer service costs nothing, and no customer should be made to feel unwelcome.
Here is the reference for my booking: A079B093070

Agreed on line booking slot 0930 to fit 2 tyres. Arrived early they advised that they are still working on yesterday’s cars and could not guarantee when they would start the work at all that day. Finally started the work at 1210 and finished at 1235. Wasting 3 hours of my day. On Halfords web site it states the booking time is a commencement of work. Do not use Halfords as I have had previous problems with them.

Took my car into Halfords in Rugby for wheel alignment.
Initially they sheared off a bolt and couldn't fix it on the day. I was told I could drive my car without a nut holding the bolt. I told them I didn't think that was safe and was then told I should not drive the vehicle.
I then had to get a taxi home at my own expense.
Collected the car the next day, found it had a knocking noise it never had before. Took it to two and independent garages, it was found that three out of four wheels had not been aligned correctly.
Sent this information to Halfords expressing my concern and have not received a reply.
Extremely poor service.
I will never use this company again.

Swansea based! Never will I go to Halfords again LLANELLI OR SAMLET !!
I booked a service fire windscreen wipers first off. They fell off whilst driving!! Went back. They fitted new(rectified)
Tyres paid for, 3 weeks later told machine broken! And booked in at LLANSAMLET! Arrived at their garage, and told to leave car and go for coffee. Only to be called back stating they haven’t got my tyres in stock. Waste of a journey !! What an absolute waste of time and money. Demanded a refund !! They also stated my tracking was out. They lie also ! My tracking was not out, my trusted garage checked my tyres. Only used Halfords as a little cheaper ! What a bunch of unprofessional cowboys!! NEVER AGAIN !! Swerve at all costs

Leon and Matt from Halfords Scarborough have gone over and above to help us tonight. Car broke down at a set of lights as we were travelling to watch a concert. 4-6 hour wait for RAC recovery. Helped to find out what the issue was and fixed it for us so we can hopefully make the concert.
Cannot thank you enough for helping us out in a stressful position. Really was appreciated. Thank you to the Halfords team for helping to push us out of the way of hazards.

booked a tyre replacement and keep delaying the services by Halfords by two weeks.
after all the waiting, part of the serivces got told can't be completed, and charged me the amount of the services on that day, despite I been paid online. The easiest way should just refund those services that are not completed.
but it comes out charge me again, and didn't refund me back till now.

DONT EVER TRUST THIS COMPANY.

Terrible experience with Halfords. Purchased windscreen wiper blades on 11th June in a store. It was raining hard, and part of one blade had shredded. It was fitted. In the past I had purchased one which was fitted for free. I had no reason to suppose this wasn’t the case on this day. Receipt not issued in store. When I got home the email receipt included a fee of £7.00 per wiper blade for fitting. Complained, as I had not been warned by notices, or the store of a cost for fitting. Telephoned on 11th June. Customer services said they would refer to store manager. Reply was to come back to the store and we will remove them and refund fitting fee. Rejected answer. Today after rejecting same answer on 11th June, 15th June, 26th June it was explained that the only remedy customer services has is to pass the complaint to the store manager. Not once since my first 11th June has anyone from customer services come back to me. I have always contacted them. Today customer services finally admitted there was “nothing we can do”. It has taken me four phone calls to “customer services” to find out that there is no remedy for the customer if they want to take a complaint further. I am a very disappointed ex customer. Poor show Halfords.

Ordered a cycle part halfords took money and put pick up time and date then cancelled order and refunded money not the first time

As a previous employee as a HGV driver at Halfords Pro logos park , this company has to be the most toxic Transport Office I have worked in in all my career, The Transport manager is only out to protect Halfords. They have no care for any of the employees or drivers even to the point of covertly spying on drivers without their consent or knowledge which is illegal under gdpr legislation which clearly states transparency for monitoring not from behind the shadows .
They have found reasons to dismiss agency people so they can fill the time vacancies
You are treated not as an employee but rather as a number
Like a temporary plaster untill you get a cast
This is not a healthy Working environment, which is why I moved onto greener pastures

Ordered a tyre fitting, when the mobile tyre repair arrived, the mechanic told me the tyre I'd ordered was the incorrect season and if he put just one on it would be an MOT fail. Customer service then told me that I could get a refund but I would still have to pay the call-out fee. There was nothing on the website that actually said any of this. Essentially just wasted £40 and i feel there wasn't really much I could've done to know otherwise.

Minus 10 for these clowns.
Booked and paid for home battery fitting.
Acknowledged and money taken
confirmed in email.
the conflicting texts/emails confusing but not cancelling order.
check progress and said all was on schedule.
they tied to contact me at 6.30am and complains I was not available.
gave me a number to call but no one to talk to and my situation was not on the list of choices.
Phoned did get hold of someone, after they cut me off the first time.
She said appointment cancelled . Why did they not inform me? Still showing was going ahead.
rescheduled Sunday, Why not Saturday?
Holiday £700. now have to cancelled. Solicitors on the case.

Excellent service from the lads at Bilston bike department however this one goes to Nick! Excellent knowledge and after sales care. We love visiting this store for the knowledge on the bikes

Took my money for a Air con test, immediately told machine broken and that was 4 weeks ago, cant ever get hold of them on phone!! Useless won't use again for anything, now waiting for refund

I went to halfords st.andrews Quay, the staff were as ever helpful and friendly, and sorted my roof bars .thankyou

Kayesha ( think that’s how she spelled her name) was knowledgable and helpful. … couldnt have asked for more

Tried to order a couple of tyres over the weekend 21 June no success, today the 23/6/2026 I logged into my account went through the process and authorised payment, which was taken from my account but not collected by halfords, very poor/ substandard service from a company I have used a lot in the past, seriously thinking about closing my account once the payment is back on my bank account,

Avoid the Glasgow Alexandra branch.

I booked front wheel alignment through National Tyres & Autocare for 28th May at the Glasgow Alexandra branch.

When I attended the original appointment, I was told the alignment machine was broken. There was no prior notice online or before arrival. I was asked to call back the following week for an update.

Over the following weeks, I made multiple follow-up calls and was repeatedly told either:

the machine was still not fixed,
someone was coming to repair it,
or to call back again later.

At one point I asked either to move my booking to another branch or issue a refund. I was told another branch could take me and that I had an appointment there. I drove there only to find they had not expected me. The staff there appeared surprised and explained they had already told the Alexandra branch not to send customers over because they were too busy.

I then continued contacting the Alexandra branch and was eventually told the machine had been fixed and to bring the car in on Monday 22nd at 4pm.

I arrived at the agreed time and was then told the mechanic was off and to return the next day at 1pm.

I returned again on 23rd June for the appointment and was finally told they do not carry out wheel alignment for my car and I should go elsewhere.

After all of this, I requested a refund. Initially I was told the refund had already been processed, but after checking my bank account and showing proof, the branch contacted head office and confirmed that no refund had actually been issued. I now need to make a separate claim by phone to recover my payment.

The most frustrating part was not the inability to carry out the work — things happen — but the repeated appointments, conflicting information, unnecessary journeys, and lack of clear communication.

Unfortunately, based on my experience, customer service fell well below expectations.

Ordered aqua roll with 2-3 day delivery on 05-06 2026. Took a week to be delivered, order was canceled by myself after weekend before it was delived as it was late. Lost money due to having to cancelling caravan park at short notice £72, 1 day wage as his was a sign of package. I have tried on a lot of times x6 to connect customer service keep getting plamed of and after weeks still no comms form Halfords. I would NEVER BUY from or TRUST this COMPANY AGAIN.

Booked an air conditioning re charge online at cost approx 80.00. When booking in to Chatham repair ststion asked if a air freshening service wss required as well. Left car, after an hour psssed was phoned and told thst a fsult finding fee was required. Then told that the refill could not take place. The ac unit needed replacing and that would cost 1300.00. Ridicullous.We were not refunded the re charge fee and were expected to pay the fault finding fee of 32.00. We were let off
the air freshening amount which we were told was being done at the same time as the ac charge which appears not have been done. Net result _ Halfords get 120.00 for nothing at all.