Halford Omdömen 

My daughter took her car to get a puncture repair, yes it needed a new tyre.
However they said the wheel locking nut wasn't in the car, which it was.
After the manager said it would cost £90 for the tyre.
And £50 per wheel to get the locks off and the manager said their would be a £50 discount from the manager she still walked out of a bill of £279.
Total rip off.
A complaint has gone through but the manager ger is only agreeing to pay £30 plus a new set of wheel locks.
I forgot to mention the manager states the replacement wheel locks taken off, should have been replaced by a new set of wheel locks, but when she saw the wheels they just put on standard nuts no wheel locks as agreed.
Avoid they saw a female and took full advantage of her.

I called in at Halfords Rotherham with a flat battery the fitter was superb diagnosing and fixing the problem straight away in minutes with a positive attitude, I also got a fantastic discount with my membership scheme which completely paid for itself very pleased thank you Halfords for getting me on my way !

Had a car stereo fitted at the Blackfen branch I would like to thank Sam & Matt for there excellent customer service they went above all expectations to help me
Would highly recommend.

Terrible service. Garage chaotic and disorganised. Kept my car for 2 days for an MOT - no explanation, no tracking link provided, no phone calls, had to make several trips to garage to find out what was going on. Service report was a joke - they tried to tell me I needed new rear tyres - tyres which I'd had fitted at a different garage the day before in anticipation of needing them for MOT. Waiting room was full of angry customers, guy behind the desk didn't have a clue. Raised a complaint with customer services (once I've finally managed to get hold of them after firing off several emails to inboxes which bounced back as no longer managed). Was told that I'd hear back within 48 hours. That was 3 weeks ago. When I reply to the 'we'll be in touch in 48 hours' email I get a notification that the case is closed. Total shambles, I'll never use Halfords again.

I used halfords in Altrincham this morning. I left my house to go on a bike ride when my chain snapped. As I was close to halfords I thought I would call in and see if they could fit me in for a replacement. The bike mechanic was clearly very busy but having heard what had happened fitted a new chain for me. Very pleased with the service.

I got Halfords of Spalding to fit a reversing camera to my car. The work was carried out under a tented cover in the carpark, which is operated by Euro Car Parks. Maximum time allowed in said car park is 3 hours. The tradesman carrying out the work assured me it would take a maximum of 2.5 hours. After 2.5 hours the work was not finished, so I spoke to 3 members of Halfords staff of my worry re going over the 3 hours allowed in the car park. All 3 assured me it would not be a problem and they would contact Euro Car Parks if they exceeded the 3 hours, and get any fine cancelled. Work completed I went on my merry way. Some days later I received notification from Euro Car Parks of a £100 fine for breaking the 3 hour car parking limit. I phoned Halfords head office several times, and told them the complete story. I instructed them to get the fine cancelled and supply a full apology for the distress caused. I had to make 3 calls to Halfords head office, and sorry to say THEY WERE UTTERLY USELESS, and their in store staff are totally incompetent, 😡 I also had to write to Euro Car Parks appeals office, in an attempt to have the fine removed myself, as at today, no response. Today, some 5 days after the fine arrived with me I have managed to obtain a copy of an Email, between Halfords and Euro Car Parks, which cancelled the £100 fine. Halfords had in their possession the cancellation Email for 4 days before I dragged it out of them. Halfords have caused me a great deal of stress, and still haven't apologised. My advice to anyone considering work to their vehicle at Halfords is DON'T.

Lost my gift card balance due to a website glitch. Went to complete an order, entered all my details including credit card and gift card. Took the money but gave me no confirmation.

Halfords Craigavon poor customer service there is a girl and a boy at the front desk if they see other race one walks away and starts laughing.....thats so rude

Had a dashcam fitted at Kirkstall rd Leeds. Only recently i discovered screws on the floor under the mat. Luckily my grandchild hadnt found them and swallowed any. Also the back seat is not secure. The middle console has been moved and the screw holes are not alighned. A piece of metal was also on the floor. Ive no idea where its from. I dont usually go in the back as i drive and not noticed the issues. Had already had to go back twice as the glove box just dropped when opened. Was fitted by a young European woman. I am not impressed with her shoddy workmanship. Beyond belief. No one has ever worked in my car before or since. I guess its where she out the wires through to the back window for the 2nd camera. I would NOT recommend using these people again. Absolutely shocking and charged me £80 for thr installation

Booked a bike service at the Huddersfield Halfords store for a 90 minute service which you expect to be carried out in the slot you’ve booked and was told that they couldn’t do it today as he was going home in 30 minutes (this was 11am) and there is only 1 other person coming on after him and he recommended that I just cancel if I don’t want it doing another day! Complete disregard for customers time and the fact I booked this over a week ago you’d have thought they would have known this was on their system to make sure the right people are working for the demand of just not have slots available that people can book? Absolutely shocking and now I have to waste yet more time phoning up customer services to get my money back and raise a complaint which is another 30 minutes of my life on top of the waste of time getting the bike to the store and back home! Thanks Halfords for not giving a crap about your customers time, never use this service ever again and probably never buy future bikes or anything else from this brand now as I assume the complaint will just be ignored.

never received my items, they are asking to fill in a word doc just to say I never received it. the entire process is a joke, plus it takes them ages to reply to anything.

Do not join Halfords Motoring Premium Club service .Waste of money. Terrible service. No bookings can be made via their web site. When bookings are made over the phone, they cancel on the day via sms. When you call customer services with your car reg or booking reference, they are unable to find the Booking. AVOID HALFORDS AT ALL COST

I purchased 4 tyres from the Halfords website using my vehicle registration number. I purchased the cheapest recommended tyres from the list. I paid for them to be fitted on my drive. When the fitter turned up he advised me that the tyres were incorrect and as such he could not fit them. I explained that I had purchased them using my registration number and the only tyres listed for my car were commercial, but apparently that is incorrect. I spoke with customer service who agreed to rectify the situation and fit the correct tyres this Friday.
After recieving no correspondence I contacted them again to find out the customer service agent had not put the order through. They then proceeded to tell me that I would have to pay another £261 for the correct tyres. I explained that under the consumer rights act and following on from the first call that they had a duty to supply and fit the correct tyres for the initial agreed price.
I am now in a waiting game to see if they will actually correct their mistakes.
And just to add. Please, please, please do not use Halfords for anything.

I went to halfords to fit the rails on my car having spoken to the people who work in the call.centre who assured me I had come to the right place. I even left my vacation early to get to the doncaster halford branch. Twice I was lied to ! They didnt have any rails for my car! This person who.lied to.me and the guy who laughed in my face need firing. I will be telling as many I can about.halfords appalling staff.

Halford shut port talbot store down disgusting
I won't use halfords morriston swansea the store in port talbot always same to be busy they will lose lots of customers now and to be honest they not the cheapest either I put in down to greed

Bought a new stereo and a conversation kit for my old car, the only reason I went to Halfords is because they advertised these as plug and play.
1. Had to go back as FM connection needed a adapter.
2. Had to go back as no DAB signal, needed a digital aerial.
3. After fitting all that, my steering wheel controls don't work anymore.
Never using Halfords again.

I purchased a bicycle from this company and explicitly paid an additional £35 for professional assembly. Despite this, the bike was delivered completely unassembled — a clear breach of the service I paid for.
Since the 29th of last month, I have been attempting to return the faulty item. What should have been a straightforward collection process has instead turned into an exercise in extreme frustration due to the shocking incompetence of this company. Their staff appear utterly incapable of arranging a simple DHL pickup. After they demanded clear photos, I went further and sent a video — yet weeks later, they have still failed to organise even the most basic collection.
This level of negligence is unacceptable. I am now left with no choice but to initiate a formal bank dispute against these useless people.
Do not buy anything from this company. Their promises of service and support are completely hollow. They are totally unreliable, unprofessional, and seemingly indifferent to customer problems. Save yourself the time, money, and aggravation — stay well clear.

I rarely leave negative reviews, but after everything I've been through, I feel it's important to share my experience and warn others.

What should have been a straightforward battery replacement turned into weeks of stress, inconvenience, uncertainty and ongoing vehicle issues.

During the battery replacement, the technician accidentally damaged my BSI and reported it immediately, which I appreciated. Halfords accepted liability for the damage straight away and, once the BSI had been replaced, promptly covered the cost of the repair. I genuinely appreciate how they dealt with that aspect of the situation.

However, immediately after the original battery replacement, my car began suffering from intermittent cranking issues, multiple dashboard warning lights and electrical faults, leaving me without a reliable vehicle for weeks.

Although the damaged BSI was replaced, the problems continued. It then came to light that the replacement battery itself was also faulty. By this point, I had completely lost confidence in Halfords carrying out any further work on my car, so I chose to have another garage fit a new battery instead. Once I returned the faulty battery to Halfords, they reimbursed me for the cost.

Unfortunately, even after fitting the new battery, the same intermittent cranking issues and electrical faults continued. Following further investigations by Peugeot, my car has now been diagnosed with a faulty BPGA (Battery Protection and Power Management Unit), which has to be handled during a battery replacement.

As several weeks have now passed and my car has been to multiple garages, I cannot say with certainty when or how the BPGA became damaged. However, every issue with my vehicle started immediately after the original battery replacement, so I strongly suspect the events are connected.

The communication throughout this whole process was incredibly frustrating. There was constant confusion over who was responsible for repairing my car, who was arranging transport between garages, and how my vehicle was going to get where it needed to be. In the end, I was left to organise everything myself because Halfords wouldn't arrange it, despite the issues arising after the battery replacement.

The whole ordeal has involved multiple trips to different garages, repeated diagnostic appointments, countless phone calls, weeks without my car and an unbelievable amount of stress. What should have been a routine battery replacement has ended up costing me a huge amount of time, inconvenience and additional expense- over £1,000 in garage and transport costs, all of which had to come out of my own pocket. This figure does noteven include further expenses such as Ubers and other costs incurred whilst being without a reliable vehicle.

I do want to give credit where it's due. The manager at the Worcester Retail Park store handled the situation professionally throughout and dealt with the BSI repair and reimbursement for the faulty replacement battery promptly and fairly. I have no criticism of the manager personally.

However, despite the manager doing what they could, the overall experience has been unacceptable. I would strongly advise anyone considering Halfords' battery fitting service to think very carefully.

I sincerely hope no one else has to go through the experience that I have.

I bought storage plastic boxes 9 and I paid for them and I got an email ready to collect and I drove all the way and closed my shop to be there and discover that the system does not let them discharge the order because there is price difference whereas the order shows clearly that all I need to pay is £30 which is paid already online: how come a website let customers checkout with wrong amount and spending time and money for just £0.37 and cancelling the order and I have to pay for them again at the store. Really DISAPPOINTED. This shows only one thing : UNPROFESSIONAL BUSINESS .Now do you trust such business with your car!!!!?????

Ellie and Sam at fox's Lane centre are amazing. Nothing was too much bother. Multiple phone calls made and general support is above and beyond. Cant thank them enough for everything, back on the road cool now.
Thankyou so much ladies xxx