Halford Omdömen 

Booked for tyres replacement today at 11:00 (£3 extra for peak time) at Finchley central garage . They wasted my nearly 3hours just for waiting. My last 2 times was good, but it’s very frustrated this time. I have to change the plans on my day off .

Ordered tires to be fitted at home online , order placed , date organised and money taken only to receive a call the day before to say the tires are not instock . This is the second time this has happened, surely Halfords should not be advertising and selling products they can’t supply . I now have to wait 3 to 5 working days for a refund
Come on a large company must be able to do better . Won’t be using or even considering Halfords again

If I could I would give 0 stars..

4 wheel alignments booked for today at Falkirk. No report provided. My daughter phoned up to ask for report they said they were very busy and weren't able to do all 4 wheels because car needs something. Fine. My question if i didnt call would they tell me and charge me full price, making me think it's all done. I then returned and they told me the computer hasnt recorded the alignment so they have to do it all over again, wasting now at least 3 hours of my time. Absolute disgrace and treatment by men, thinking they can take advantage of women who don't know about cars. AVOID AVOID AVOID !!!!!!!!!!!!!!!!!!!!!!!!!!!

Went to Halfords today at Sealand Road Chester. Have been a loyal customer of Halfords for many years and when Halfords Cauldy Valley closed I went across Chester to this Halfords on Sealand Rd. Always had good service and have bought many accessories for my car. Called in today to get my tyre pressures checked which I have done many times before. Only to be told ' Oh we don't do that anymore as we don't have the time !!' Well Halfords. If you don't have the time for your customers I don't have the time to drive across the other side of Chester through busy traffic to visit you and be one of your loyal customers!! Not impressed!! Will go somewhere else from now on, to somewhere that values me as a customer. !!

halfords are very rude said 2 to 3 working days delivery time took over 2 weeks phoned up customer service there was a person who i could hardly understand and she was laughing at my distress over phone i am very dissapointed and will never use your compamy again you need closing down !!!! such a bad company

I bought a battery 3 years ago with a 5 year warranty and I have had a problem with it draining power. I have been to Halfords in Barnsley this morning and they couldn't have been more helpful. Josh who I spoke to checked the battery agreed it was faulty and replaced it. All the staff were friendly and Josh was amazing gave really good customer service.

Beware the price guarantee!
Ordered tyres on line & booked date for Halfords to fit.
Found cheaper £32 phoned & was assued they would price match & someone would call.
Never had a call, week later told the guys who were fitting they said no problem they could match so job was done.
Week later had e mail to say as the competing deal was online, but fitted locally by garage did not qualify for matching - complete con & they new it ! i shall not use Halfords ever again!!!

Very unhappy to have to give a one star review, this company should not get any stars at all.
I have spent over an hour trying to get a simple answer to a question and have been round and round in circles getting nowhere.
I spent a lot of the time on the phone to Halfords call centre in South Africa and their Sibongile Cebesha refused to answer a simple question even though I asked it 4 times.
I did get a case number 012232282, so if Halfords actually care about customer service then they can listen to that call and see how horrible they treat their customers.
There is no phone numbers or email addresses for customer complaints to Halfords, I can see why, they just do not care about how badly they treat their customers.
Worst company ever - do not use.

Halfords Walsall. Elderly parents let down and repeatedly insulted at Halfords Bescot Crescent, Walsall

My father, a pensioner, brought his bicycle into the Halfords store on Bescot Crescent, Walsall on 14th July for a repair. The bike is worth around £1,000 and he relies on it to stay active and keep healthy, so this matters to us.

We were told to come back in three weeks. When we returned today, we were repeatedly and verbally insulted by a member of staff called Andrew, whose behaviour was intimidating and completely unacceptable — especially towards two pensioners simply trying to find out when the bike would be ready. We were given a collection date of 17th August, but Andrew then told us it would "take ages," so we still have no clear answer on when we'll actually get the bike back.

Having since read other reviews of this store, it's clear we're not the only ones who've experienced rude staff and poor service here. I'd urge anyone considering using this Halfords branch for a repair to think twice. We'll be pursuing this further through Halfords' complaints process and Trading Standards if necessary

Fantastic help and service from Sarah today 31st July White City Manchester Many thanks. Jill Fraser

Wouldn't touch Halford’s again with a barge pole. Offer guarantees for screen chip repair and then just walk away. Shameful!

Tried to buy a simple iso plug adapter, no purchase confirmation sent via email. I have now been charged around £308 for a £102 piece of plastic with cheap cables. They have taken 3 transactions from my account and have told me the issue has been resolved. 5 hours later after a lot of phone calls (they kept hanging up) , emails and using the chat, they are aware of one transaction that must be refunded and not 2. Bank account showing 3 transactions for 1 item. After a 2 hour phone call I was told to stop typing on my phone as this was affecting refund while my phone was lying on the worktop on loudspeaker. This was probably the most bizarre experience I've had with any big company trying to resolve a simple issue. I have used Halfords in the past but only buying in store but will be avoiding now.

I rarely leave reviews on anything but I have just waisted half a day discussing a basic mistake they had made and the issue is still not resolved.

Please read other reviews. I never realised they were this bad.

Alperton branch staff very unprofessional and unhelpful

Why can’t I rate this cowboy outfit 0.
I had Pirelli tyres on the drive from Halfords and when I drove up the motorway the car was shaking all over the road.I tried to get my car rebalanced by Halfords but I was told it was £31.00 to have it done.I argued but to no avail so I paid a local tyre firm to do the balancing and it was completely way out of balance,even the weights that was put on the wheels were falling off as it had not been cleaned and they were all out of line.What has happened to this once a good firm is now a shambles.

Poor service in store and via customer service team. Constant chasing with zero answers and support. I do not understand how this company is still operating with the poor level of service they give customers. Never will I be making a return purchase to this company.

Where to begin - all I wanted was a front number plate replacement - paid for it - no confirmation or anything. I then contacted someone on chat and wish I hadn't. Why would I want advice from a motorcycle mechanic for a reordered number plate that I'm going to fit? Why are people doing these job when they can't even understand plain English? The experience left me feeling frustrated and in tears.

Two items were ordered online, but only one arrived. I Called customer service, it required nearly two weeks for a resolution, suggesting inadequate training as it felt they did not know what they were doing.
A refund is still pending, so I would not recommend purchasing from this company.

I visited the store in Brighton to collect my son’s bike and other accessories, but the experience was dreadful from the start. I was left waiting a long time just to be served, and even longer while staff searched around trying to find the bike.

When I was finally helped, a member of staff named Ollie demonstrated that he is completely unsuited for a customer-facing role. He claimed there was a note on the order preventing collection, despite the online portal explicitly confirming it was ready for pickup.

Rather than handling the situation professionally, Ollie dragged internal company issues into our interaction, speaking to me as if internal delays were somehow my personal burden. His attitude from start to finish was appalling: he was aggressively smiling, rolling his eyes to heaven to colleagues, and acting like a petulant child.

A simple, professional apology and a basic solution such as saying, "We have an internal issue, we are very sorry, we will deliver the bike to you tomorrow" would have easily resolved the situation. Instead, he chose to be combative and rude.

As a result, we cancelled the entire order and will never set foot in this shop again. I also recommended friends and family choose other options. Halfords seriously needs to invest in training Ollie on how to speak to people and handle customers.

I wouldn’t even give them one star. Absolutely a rip off company full of lies. Purchased a battery with 5 years warranty. Clonked up after 2 years. Rang the Watford branch and the receptionist took my parents address as the battery died on their driveway. Waited for two hours and then they sent a text saying the appointment was cancelled because I couldn’t drive from Rickmansworth go to their garage in Watford if my battery had died! . I have now pursued it legally and today we had a mediation appointment where they offered me £50 which I refused, then a £100 which I also rejected since an independent car mechanic did a battery test and it said” bad needs replacing “. They said they wanted the battery to carry out their own tests! Who stores a car battery in their car ? And they had the opportunity to test the battery when the appointment was made. Finally the issue is moving to the small claims court because of their refusal to take liability.Both claims are going to be separate as you can’t legally claim for 2 batteries. They do not honour their 5 year warranty and consumers are willing to pay more for that. It’s a selling tactic and they should be ashamed of themselves. I missed an important hospital appointment and as a blue badge holder I’d say that they have no sympathy whatsoever for anyone. Even the receptionist declined to say anything after I questioned why she took the address if a car mechanic wasn’t coming out. She put me the so many different departments that I gave up in the end. Steer away from this cowboy company and take them to court. I can assure you even with the overall rating of reviews shows them in a bad light.

My daughter took her car to get a puncture repair, yes it needed a new tyre.
However they said the wheel locking nut wasn't in the car, which it was.
After the manager said it would cost £90 for the tyre.
And £50 per wheel to get the locks off and the manager said their would be a £50 discount from the manager she still walked out of a bill of £279.
Total rip off.
A complaint has gone through but the manager ger is only agreeing to pay £30 plus a new set of wheel locks.
I forgot to mention the manager states the replacement wheel locks taken off, should have been replaced by a new set of wheel locks, but when she saw the wheels they just put on standard nuts no wheel locks as agreed.
Avoid they saw a female and took full advantage of her.