Halford Omdömen 

Last year, Halfords advised me that my shock absorbers needed replacing. As it’s an expensive job, I decided to stretch them for another year.

Today, I had a full service at the same repair centre, yet there was absolutely no mention of the shock absorbers or any issue relating to them.

How can something requiring replacement last year not even be mentioned during this year’s full service?

To make matters worse, trying to contact customer services is a nightmare. It takes around an hour just to get through, and once you do, the experience is incredibly frustrating.

Very disappointing service and even worse customer care

The problem with the air conditioning is... the refund if it doesn't work is fake and... just to attract them, they don't give a refund... they rob you! The team of mechanics is awful and untrained... with arrogant and unreliable managers... a company designed to rip off customers. My experience is in Milton Keynes and Bedford... I DO NOT RECOMMEND IT!!!

I am extremely disappointed with my recent experience with Halfords Auto Centre.

I originally booked and paid for my car service and MOT for 17 August. I received several reminder emails and SMS messages beforehand, so I had every reason to believe my appointment was confirmed. I arrived at the garage on the day, only to be told that my appointment had been cancelled.

I was told that someone had tried calling me the day before from an unfamiliar number, but because I did not answer, the appointment was cancelled. What I find particularly disappointing is that there was no follow-up SMS or email informing me that my appointment had been cancelled. I had travelled to the garage expecting my car to be serviced and have its MOT completed.

After speaking with the garage, we agreed on 21 August in the morning, as my MOT was due to expire on 22 August. However, I subsequently received confirmation that my appointment had been moved to 20 August, despite never agreeing to that date. I had to contact customer service twice before getting through to the right person, who eventually corrected the booking back to 21 August.

Unfortunately, the situation became even more frustrating. On 20 August at around 6:36 p.m., I received an SMS informing me that Halfords had cancelled my service and MOT appointment again—just one day before my MOT was due to expire.

At that point, I had completely lost confidence in the service. I had made plans around these appointments and needed my car for work and everyday responsibilities. I therefore requested a refund and decided not to proceed with Halfords.

I appreciate that appointments can sometimes have genuine problems, but the way this was handled was extremely poor. The repeated changes and cancellations, combined with the lack of proper communication, caused unnecessary stress and inconvenience.

Based on my personal experience, I would not currently recommend Halfords Auto Centre for servicing or MOT work. I hope Halfords reviews what happened and improves its communication and booking procedures so other customers do not have to go through the same experience.

Aged person went for a car service. For 4 days a different issue was discovered on each day and charged for. Why were items not discovered on day one and then itemised to see if customer could afford this and agree to the fixes and charges.
Why not carry out the whole service, make a list and then do the work? You hear about older people being treated like this but it is so not expect from Halfords

Phil served us in Halfords Colchester and was extremely helpful, and knew exactly how to deal with our request.
Jim fitted our new wiper blades, and he was also excellent. Would definitely recommend this store ⭐️

Just terrible don't bother! Went for the incredibly simple job of replacing some of my tyres as the tread depth had worn. Took them a very long time 90+ mins however didn't matter much to me as it was right by some shops, the car seemed fine all new tyres fitted, however a week later I noticed a tyre was flat. I checked for nails or damage but nothing there so I called the garage who asked me to come back in that week at my convenience I thought brill they'll sort it quick. After the ‘repair’ they claimed it was leaking around the rims but had been refitted and was all good, about 2 weeks later though flat again… I called the garage who were not as helpful this time claiming they were busy so id have to wait nearly two weeks for an appointment or go mid day (I cant take time off work like most people) so i called customer service explained the situation as I didn't want to drive around on flat tyre again for another 2 weeks, after a long time and some back and forth they got back to me with a quicker appointment to get it fixed. I was getting annoyed at this point as this was my 3rd time at the garage for a tyre change but they claimed they had refitted it, it definitely wasn't leaking anymore now and they had fixed it. A bit worried I asked then if it was the valve or the tyre itself they said no its definitely just been leaving at the rims due to dirt ect. At this point I had my alloys professionally cleaned and couldn't image that was causing the issue but they were adamant so i left it and trusted it was fixed. 2 weeks laster as you can guess flat again! Customer service were so unhelpful and asked that i took it into their garage in another city… on a flat tyre? I said i just wanted a refund for the tyre and id take it to a real garage but they have refused. Claiming I need to take it to another garage for the forth time… Anyway i took it to a real garage and low and behold it was a faulty valve! No refund from Halfords their garages and mechanics are clearly unable to do the job given to 15 year old apprentices at real garages.

Extremely upsetting experience – appalling treatment from manager Kyle
I am absolutely disgusted and deeply upset by my experience at Halfords Autocentre Chester on Saturday 15 August 2026, particularly with how I was treated by the branch manager, Kyle.

My car had failed its MOT earlier in the week. I paid for the repairs to be carried out by a qualified mechanic and returned for the retest, expecting a straightforward process.

Instead, I was told the retest would not be carried out because of a flashing sensor warning. I was then told I would need to pay £105 per wheel for new sensors before Halfords would retest the car.

What I cannot understand is why this issue was not identified or mentioned during the original MOT just three days earlier.

When I tried to ask Kyle reasonable questions, I felt he was argumentative, dismissive and repeatedly talking over me. He referred to "previous MOTs" and I felt I was being treated as though I was lying when I was simply trying to understand what was happening.

I am autistic and suffer from severe anxiety, so the way I was spoken to was extremely distressing. I became so upset that I eventually left the premises in tears.

I also cannot ignore how the interaction made me feel as a woman. I genuinely feel that if I had been a man asking the exact same questions, I would have been treated very differently. I cannot prove that, but that is honestly how Kyle's behaviour made me feel.

I understand that cars can need repairs. My issue is the lack of a clear explanation, the apparent inconsistency between the original MOT and the retest refusal, the additional £105-per-wheel cost, and most importantly the way I was treated.

I left feeling humiliated, dismissed and completely let down.

Halfords seriously needs to investigate what happened, including the original MOT, the sensor issue, the proposed repairs and Kyle's conduct towards me.

Absolutely appalling customer service. I would not recommend this branch based on my experience.

I booked and paid online for a coolant top-up service at the Halfords Garage on Stafford Road, selecting an available appointment slot. When I arrived on time for my appointment, I was told that the service could not be carried out and my booking was effectively rejected on the spot.

What made the experience even worse was the attitude of a senior member of staff, who came across as rude and dismissive rather than trying to help resolve the issue. As a paying customer who had booked in advance, I expected better communication and a more professional approach.

If the garage was unable to provide the service, the appointment should not have been available for booking online in the first place. The whole experience was frustrating, inconvenient, and a complete waste of time.

Very disappointed with both the customer service and the way this situation was handled by the senior staff who should know better!

I paid £40 for the Bronze service at Halfords Charlton to have some maintenance done on my bike. I booked a slot in line with the website’s rules and paid upfront. I took time off work to bring my bike into the store, and on arrival the technician told me he could not look at my bike, the next available slot was in three weeks.

If the website allows bookings and takes payment for a slot, then tells the customer on arrival that there is no space, that is a serious failure. I wasted my time and my day off for nothing. Extremely poor experience and I would not recommend booking online with this store.

I am a Premium motoring club member who had their "Free MOT" whilst paying over the top price for a full service.
Shortly after this MOT and Service I noticed a pumping sensation on my brake pedal, usually indicative of warped disc brakes. Halfords diagnosed this and quoted me £430 for front replacement disc/pads.
RAC completed the work within a couple of hours at my home for nearly half the price £220. The reason for the warpage was due to seized pads which had to be hammered out of position due to lack of maintenance. How can this be the case when Halfords have just serviced and MOT my car. I contacted Halfords who didn't want t know so I have now cancelled my membership with them. They contacted me back saying that to cancel I have to pay an "EXIT FEE" OF £27.48. When I sue them for the damage caused by their "inactions or ommittance" they'll be paying me. So I recommend you all become non members as the quality of customer satisfaction is very poor as highlighted in the Trust pilot score, please?

Don’t no why you would use DHL they lost or stolen my package and claimed they delivered it

Staff have a bad attitude in the cycle department and have very limited knowledge. I would not trust them to touch my bike.

Tyres ordered, paid for and plenty of time to get them delivered to the garage (two days). Turn up early for the 9.00 appointment and it's Sorry, your tyres haven't arrived. End up going home and waiting for a call. Six hours later phone back and still no tyres. I'm going away the next day so end up having to find another tyre company with my size in stockand it then costs me an extra £30 per tyre compared to Halfords. Wouldn't be quite so bad but this is the second time they have let me down. To be fair the guy at Halfords did his best to help but their hands are tied. Still, I've learnt my lesson now. I'll never use Halfords again and I'll sure as hell tell eveyone I know about the crap service the company supplies. Please avoid them and do yourself a massive favour.

Although this order was completed on the 10/06/26 I would like to praise Jason from the Shrewsbury Branch. I purchased a baby car seat for my grandson. Jason was very knowledgeable and fitted the car seat for me. He was also very friendly, polite and a delight to deal with.

I had a full service on my Ford Kuga 2 years ago & I have just had another full service by an independent mechanic. He showed me proof that the cabin filter & fuel filter had never been replaced as they had the original Ford parts that were dated. Do not trust Halfords to replace parts that you cannot see & go to a good independent mechanic

Very disappointing customer service from Bailey at Halfords today.
Hartford beckron
I was served by Bailey today at Halfords and, unfortunately, the level of customer service was extremely poor. I spent around £60 on engine oil and also have a membership with Halfords, which I was actually considering cancelling because of this experience.

When I asked about my membership discount, Bailey simply said that nothing was showing on the system and that there was nothing he could do. He didn’t seem interested in checking whether my phone number or email address was registered correctly, or even making an effort to find out what had gone wrong.

What disappointed me most was his attitude. It felt like he wasn’t bothered about serving a customer at all. Customers should be greeted properly and made to feel valued, not made to feel like they’re an inconvenience.

I understand that everyone can have a bad day, but customer service is a major part of working in a customer-facing role. If Bailey needs additional training, I strongly suggest Halfords provides it. If he genuinely doesn’t enjoy working with customers, perhaps management should consider whether he is in the right role.

Halfords should remember that customers have plenty of choices about where to spend their money. Experiences like this can easily make loyal customers take their business elsewhere.

I hope management takes this feedback seriously and addresses the issue.

I needed a part for a customer to carry on a charity cycle, Derek and Isis were very helpful in the Aberystwyth branch and helped me locate what I needed in a polite and friendly manner, thanks so much for your help, the customer was able to carry on the ride. Cheers

I took my car to have dashcam reset and a lovely bloke named KIRK fixed it for me it had been someone else’s mistake very polite would ask for him again. Thanks Kirk

Wow! Fantastic customer service yet again from Matt (and Ben) and the whole team at Halfords Ashford! Halfords provide MOT testing and mechanical support for all of our cars. They are friendly, professional and incredibly thorough in everything they do. We could not recommend them highly enough! Thank you.

I would strongly advise people to think twice before using Halfords(high wycombe) for a full service and 240-point check.

I got my friends Mercedes full service last month from Halfords auto centre High Wycombe.
After the service, He experienced serious problems with the car, including an engine warning light and the engine running/shaking badly. We both contacted Halfords to raise the concerns and explained that if there was an issue with the engine, surely this should have been identified or at least highlighted during a comprehensive 240-point inspection.

During a phone conversation, he was told that Halfords would refund me some of the money. However, after waiting around two weeks, Then he received an email saying that they could not provide a refund because the engine is not part of the full service.

This leaves me seriously questioning what exactly was checked during the “240-point check”. If a major issue can occur immediately after paying for a full service and a comprehensive vehicle inspection, what is the purpose of advertising such an extensive check?

He basically paid for a professional service and inspection to ruin his car and as customer we expected clear communication about anything potentially wrong with the vehicle. Instead, He have been left extremely disappointed and out of pocket.

Be very careful when relying on Halfords’ inspection reports. My experience has made me seriously question the value of their “240-point check”.

I would not use this branch again and, based on my experience, I would not recommend Halfords for a full service or vehicle inspection.