Halford Omdömen 

I got my specialised hybrid cycle serviced at Halford in October 2025, paid a fair amount of money and also took out a years enhance care package for which I had to pay extra. . I rarely cycle so was a bit disappointed when the gears got stuck after having used the bike for less than a dozen times. The store does not have a contact number so I contacted customer services, they advised me to go to the store. I went to store last week and after waiting for more than half an hour managed to speak to one of the shop floor assistants who booked me in for today. Day before yesterday, I received an email from Halfords saying the appointment had been cancelled without giving any reasons. Today I tried their chat service and asked for another appointment to book my bike, I was told that their specialist team would contact me within the next 7 days.
My advise - Avoid them.

I made a click and collect purchase for something I needed urgently. I got a message saying my order was ready to collect so I went to the Bridgwater store to collect it within the website stated opening hours and the store was closed! Grrrr so cross. I went to the online support chat to get a refund and after wasting 30 minutes with the useless chat support they said that only a store can process a refund. I went into a different branch to try and get a refund and they said that only the store I can a refund from was to click and collect store that the order was assigned to. How can I go into a store that isn’t open?! I then, after some digging, found a number for a customer service who told me that they couldn’t do anything and would get someone to phone me back to ‘talk about it’ in FIVE TO SEVEN WORKING DAYS. I then tried to phone head office who just sent me back the customer service queue. The whole process seems to be in breach of UK law as far as Distance Selling Regulations are concerned. I’ll never buy anything from Halfords again.

Absolutely worthless Customer Support options.

Trying to arrange a return & refund has been an impossible endeavour. My options are:

Find a way to my nearest store (which is too far away for me to travel)
Or CALL their customer support which offers no options for someone who is deaf (me).
I can't chat on their site as I didn't order with an account and can't get my order to connect to my account. Any attempts to chat with someone and they just redirect me to the 2 options I've EXPLICITLY told them physically I can't do.

Useless and will never use this company again.

Having just had my air con sorted by Halfords Wallasey such a professional group of people and such a good job very courteous towards customers.

I would highly recommend them and would definitely use them again ! Especially Roy who was highly professional and expert in his job

Mavis Owens

The only reason it got a one is because you can't put a zero.ordered a tyre online 2 prior to booking day go to the garage in Livingston only to be told the tyre wasn't ordered and have to reschedule what is the point on having a online booking service if you can't have the part to do the job in a cost of living crisis that's wasting valuable money on fuel to be told the basics that the part is not on site to do the job the irony is the emailed 4 times to remind of my appointment so annoying so unprofessional so unprepared and so annoying with poor customer service from this organisation which says it prides itself on customer satisfaction well hardly that's not a good advert when no one does the very basics of ordering the part to do the job

Website so so slow - frustrating!

I ordered a particular dashcam online and paid for installation at my home for a particular reason. My appointment arrived and mobile person came out. First thing he said was he has a different dashcam to what I ordered and explained not much difference. That the one i ordered shouldn’t have been online and haven’t got any of them. He asked if I wanted to rebook for a weeks time if I wasn’t happy but due to a personal circumstance which I explained I needed it fitting that day. He installed and I asked if could help with downloading app and showing how it works which was important to me and when I spoke to someone online they said all would be explained and would be working before he left. Unfortunately that wasn’t the case but he gave me name of app and it’s easy and I can connect it to my phone easy enough. He left. I downloaded app and it wouldn’t connect. I asked someone else and they couldn’t either. I ended up going to visit my local Halfords store where I explained situation and they were mortified that I had been left in that situation. Basically I had been given another dashcam one that he probably had on his van and was not given a new receipt either so no proof of purchase of wanted to take back or a problem. The people in the store were brilliant. Listened, understood and empathetic and ready to remedy the problem. I was booked in for following day and Sean removed the other one and installed Halo Pro which I originally paid for. Nothing was to much trouble and after installing sat with me explaining how app works and how dash cam works. Sean brought the faith back regards customer service.
Store is Swansea Llansamlet 0981.
There are times when we put our faith in businesses when we need help and at first the external fitting team failed miserably but the store were amazing. Whilst I sat at the store waiting I also witnessed other great customer service to other customers which raises a smile to some on that morning. Well done.
Halfords you seriously need to sort the external part out with the company installing dashcams as giving you a bad reputation.
Thanks Sean the auto tech and the lady in the store who I didn’t get her name when I first when in to complain.

They made wait 45min even though I came on time for appointment. They didn't know exactly quote for fitting stereo so they said they will call Me following day, but they didn't. Tried to call them but they never pick up call. Now customer service says 7 business day to chase it up.

Again! This is the third time of trying to get my new tyres fitted by Halford! Joke is more like it! After the first boy didn’t want to do the job because it was the auld firm. you then send him out again! After I have place a complaint against him! Needless to say he didn’t even show up this time after me booking a slot for him to come on the Friday morning. After he called and said he was coming, about 1hr and 50mins later, he texted me to say he had cancelled the job! Put another complaint in, nothing has come to head with my complaint. Still waiting…

So, after a second time of wasting my time, I thought I will take it to the garage as I have a voucher for this and needed to use it. Otherwise, I would have never used yous in the first place! So, for my third attempt to getting my tyres fitted with yourselves, I drove to pumpherson, where again, out of the three tyres your “mechanic” couldn’t take the third tyre off!! At this point I have no words! Suggested I got a guy to come in and take the wheel nut off, but was going to cost me! Told the young lad, no! To put my tyre in the car! I drove to my uncle who is a retired mechanic! And within 10mins the wheel nut was off!

So, again halford! Your service is shocking! To say the least. And non existent! Clearly care more about these signs ££ rather than giving great customer service! If I could give you no stars, this is what I’d be given! AVOID AT ALL COSTS!!!!!

I've used Halfords a lot in the past and their website though not the best has been OK, However now it is absolutely rubbish. It is impossible to find and compare products, continually asking for my car registration and location and offering me a very limited choice of products. Halfords is no long a company I can buy my car parts for on line, it is just ridiculous and must be loosing itself a considerable amount of business.

Very disappointing experience with Halfords MOT service.

I booked my MOT through the membership offer that included a “free MOT”, but the whole experience felt more like a tactic to generate repair income than a fair inspection.

My car was failed for issues including [INSERT FAIL REASONS — e.g. “wipers”, “bulb alignment”, “tyre wear”, “brake imbalance”, etc.], and I was immediately pressured towards paid repairs. What was most concerning was the way everything was presented as urgent and costly, despite the car not having shown any serious problems beforehand.

As someone attending alone, I genuinely felt taken advantage of and spoken to in a way that made me feel intimidated and pushed into spending money unnecessarily. Instead of feeling supported as a customer, I left feeling anxious, stressed and questioning whether the fail reasons were being exaggerated to create extra work.

An MOT should be about safety and transparency, not making customers feel pressured or vulnerable. I would strongly recommend getting a second opinion before agreeing to any expensive repairs suggested here.

Bought an expensive e-bike, went wrong after 12-miles!
took it to the store, told it needed new ECU and Hub, need to order the parts, will be ready in 10-days to collect..we'll call you....No phone call, have to call a central number as no store numbers listed, they confirmed it's ready to collect, 45-minute drive to the store, it's in pieces as the parts have not arrived.
Phoned customer service, no record of my earlier call, did I have the name of the person I spoke to.
HALFORDS YOU ARE USELESS.

Just been to halfords in Selly Oak, Birmingham for a free bike check. Everyone from the security guard, cashier and shop floor staff were very helpful and accommodating. They even did a couple of tweaks to remove an annoying sound from by bike. Very impressed and excellent customer service

By far the worst experience of a garage I’ve ever had. Hope anyone who considers giving money to these thieves reads this prior to doing so.

I had a diagnostics tests for a basic fault code, at first the guy on the phone advised it’s a simple intermittent problem and all sorted there and then. As soon as I got in car to drive a way this obviously wasn’t the case as he just cleared codes and hoped for the best rather than actually look what the issue is . Upon letting him know the issue was still there he advised he knows what the problem was and will get me a quote and estimated ‘a couple hundred quid’

As the days went my nobody got back to me. so had to chase a response, 8 attempts at calling the store and not once picked up the phone - assuming they know every phone call is going to be a complaint based on the shocking attitude and standard of work.

Finally after 8 days a quote was emailed to me advised that the part they apparently need has a 2 week wait time and part costs of £650. Alongside tax and the extortionate labour costs for these idiots equating to £1000 - long way off the ‘couple hundred quid advised in store’ A quick online search revealed the part is actually £50-£100.

Seems like the business model is solely to rip off old people who maybe aren’t as familiar with google search.

I have made sure that I have told all family, friends and colleagues about this con. Genuinely the worst customer experience I’ve ever had as well as the attempted robbery by then. Give it a few years and I’m sure there will be a Netflix documentary on these crooks. The only slight positive of the whole experience is reading other reviews about how they conduct business leaving me to realise at very least it’s not personal it’s just how they operate

They have lost a customer here. I wanted to ask a question so I googled for contact details of my nearest store. They don't have a phone number available. Obviously it's far too much to ask for now days for somebody to be able to answer the phone and speak to you. So it said there was a live chat available, there was no live chat available just something telling me to leave my details and they will get back to me.i did and I never received any sort of reply. I'll take my business elsewhere

Had Halfords tyres on the drive. Order two new tyres. Mechanic came on day a little earlier than time slot, so that was good...but then he went to remove wheels with locking wheel nut key and cracked part of the bolt and it got stuck in the wheel nut key! He told me to email the office and they would pay for the repairs before he could change the tyre. I have contacted Halfords on live chat 3 times to be given false hope someone would be in touch to sort out! Worse customer service I have ever had, DO NOT use these. Your values on your website aren't true about your products and service. No one emails you when I specially asked for one as I wanted to make a formal complaint. Let's see what happens as supposedly someone is going to be in touch with me tomorrow! .....pigs might fly!!!

Worst customer service.. high prices..

Foul language by Halfords staff store manager who was describing his co worker very loudly near to the tills and exit of the store.

Appalling behaviour from a member of staff who should not be the manager.

Describing a fellow worker in this way is bullying.

Purchased a siphon given a different type of jiggle siphon which does not actually syphon it is not product I purchased and customer service cannot help and process refund only at store this is against my statutory rights don’t use Halfords they are a joke

Telephone customer service horrendous