Halford Omdömen 

Just been helped by Joseph in Coleraine Halfords. Excellent attitude , professional and trustworthy. Needed bulbs in side and front of the car. Excellent service.

Ashad was brilliant - helped me choose and fit a dashcam. He made the process so easy and it was completed within an hour - very impressed!

Mobile fitters that can't fit tyre's, never use this service again, managers are not professional or customer friendly, absolutely shocking service, gone down hill Halfords have I'm sorry to say.

I bought a car battery two years ago with a four year warranty. It will not accept a charge. I took it to the Twickenham store, where I bought it, they said they would test the battery but no technician was in store until 16.00 I said I would leave the battery and return tomorrow. Tomorrow came the battery had not been tested, the sales assistant could not be less interested. He said the technician comes at 17.00 come back tomorrow. Tomorrow came. THE STORE IS SHUT FOR TECHNICAL REASONS. Nobody to talk to no way of picking up my battery. Appalling customer service.

I tried to phone a store to see if they had in stock a specific battery. The local phone area code given to me is actually fake because I was connected to their Nigerian call centre instead who apparently deal with all stock issues. I again asked to be connected to the local store and the operator asked me to wait while she connected me. More than 7 minutes later still no response so I hung up. If Halfords don't really want our business why don't they say so? This particular battery was already £30 dearer than offered elsewhere. If you want human service don't shop online at Halfords - it's a pretty dismal experience.

By far the worst company I've dealt with.
Customer service is poor

I went to Halfords Altrincham to have a free air-conditioning test . The technician with a Scottish accent who had no idea about air-conditioning came to my car without a cannister and gauge that a two year old child could carried and said, if I can't hear the compressor working I can't check it. He said at least £500 to fix. I got a refill kit from Amazon and the compressor came on and my air-conditioning work perfect. I did Google about the air compressor and they said if it's low on gas it has a safety cut off. May I ask the Scottish technician to train better in his job or use Google to get more information about his job. Halfords please train the Scottish man who is to lazy to check with a gauge and cannister. Booking number 6707315 . Date of appointment 10:30, 21 August 2026 . Mr Robert O'Gorman .

Absolutely shocked at how difficult they have made it to cancel my Motoring Club membership, despite it being 30 days before the renewal date. Their website hides information about cancelling, and when you do find it, it takes you back to a chatbot, then when you try to cancel via that, nobody is available of course. Finally found a cancellation form, where I had to fill in all of my details despite being logged in to my account. They are now deigning to 'revew my request'. I have news for you Halfords - IT IS NOT A REQUEST. I'll never use them again. Appalling.

I bought a car charger for my husband’s birthday with a 2 day delivery. After 5 days it did not arrive. I chased and DHL said it had delivered it and handed it to me and falsely signed my name as proof! I didn’t receive it and after a brief investigation it turns out the delivery driver put it in the bin … on bin day!! I was fuming and all Halfords said was sorry you didn’t receive your goods
“I've attached a "Non-Receipt of Goods" form. This is a disclaimer that I need you to sign to confirm you have checked where you can, as well as with your neighbours, but have been unable to locate your parcel. 

This is also an agreement that you will co-operate with our courier investigations. In these cases, the driver might return to the address to discuss the delivery. If you could send this form in direct reply to this email, remembering to sign the document, I can then advise on the next steps. “
So they want the person who falsified my name to come to my property? They couldn’t even apologise for putting the item in the bin or more importantly falsifying my name and claim of receipt.
Stick with someone else who are honest and use honest partners for customers.

I am a Prime Member. Firstly, they do NOT have a phone line OR email address (so their chat line informed me) by which to contact them which I find very frustrating. For example, I booked my car for Mot with them on 8.9.26 and had confirmation yet repeatedly I received emails from them reminding me to book my car for service stating the Mot due date!
That is the issue: very very difficult to make any contact. I really can’t think of any other company I have dealings with that don’t provide email addresses or phone numbers WHY??

I had a bike repair with new brake parts calipers and levers i payed for repair and went home
When out the next day and bike was ticking stopped and one of the new bike caliper was hanging of i made a complaint got a complaint number and took the bike back made a repair and do not not wont to no about the shoddy repair and have not got the decency to speak to me about it over the phone people will no about you so called very poor service in conglton and in your Congleton store as i will tell people about your do not wont to no attitude and very poor so called technician

I placed and order on Sunday the 12th of September for the stock to be delivered by 4pm Tuesday the 15th to the Wellingborough store for click and collect, after waiting all day for a update to which there was none, I contacted customer support to be told my items won’t be delivered till the following day and there only offer of solution was sorry and a refund, which is unacceptable, the Wellingborough store was meant to call me to let me know my items had arrived, but they never did, I again had to chase, the order to be told it’s now ready for collection, upon arriving at Wellingborough store to collect my items I again complained to the manager who was full of excuses and offered the same response only offer was sorry, there customer service is absolutely shocking their manager at the Wellingborough store is as much use as a chocolate teapot and I will never ever buy from this store or any Halfords again. As I feel that they don’t care about there customers at all!!!

I visited Halfords to buy a new chain and cassette for my bike and have them fitted. Instead of listening to what I was asking for, the staff member immediately took a condescending tone, responding to my request with, "So you think you know, but we'll tell you what you need." That's not the way to speak to customers, especially when they're simply asking for a straightforward repair.

After wasting 30 minutes waiting for their assessment, I was told the cassette couldn't be replaced without changing the entire wheel, then given nothing more than "it's not safe" when I asked for an explanation. The lack of professionalism, poor communication, dismissive attitude, and questionable advice left me with no confidence in the service. I took my bike elsewhere and won't be returning.

store 0762 till 001 Trans 660282 Date 31/08/2026 10:08:39 I am very disappointed with the service I have received at Halfords. I had a new battery fitted by a personable young man who did the job quickly and neatly. My experiences at the till were less good.
The guy on the till explained the advantages of Premium Membership and I decided to join. Where he struggled was processing the transaction and taking details such as my phone number and email. I never received my eReceipt for the the transaction. The Halfords web page explained that the probable reason for non delivery was an incorrect email address. I went back to the store on Monday 7 September. The store confirmed that the email address was incorrect. This was despite me showing the original guy on the till a previous eReceipt with the correct email address on it. He had hard copy but he still managed to make two mistakes. My name was incorrect and he recorded .com instead of .co.uk. His incompetence has wasted me hours of time. The store said I would have to call Customer Support to correct it. Halfords could not do it in store. I called Customer Support and spoke to a lady Mihle. She suggested enrolling for the Premium Membership again paying £54 and having enrolled with the correct email I should then cancel my existing membership and ask for a refund. Based on my experience so far I was unwilling to follow her suggestion and hand over more money to Halfords. I then went on to Halfords Chat and was handled by Rangetta. I explained my situation to her. I wanted an eReceipt for my battery purchase and details of my Premier Membership. She said she would pass on my details to a specialist department who would contact me within 7 days. No contact has been made. When the original email was returned to Halfords as undeliverable, why did Halfords not use my telephone details to contact me to establish what the correct email address is. Are Halfords incapable of amending an incorrect email address and delivering to me my eReceipt and Premium Membership details.

Apparently their call centre is in Africa WTF.???

Purchased a battery 5 year warranty 10 momths old .
Won’t hold any charge they refuse to honour the warranty because they said the cells were not damaged.
I said well can you charge it here then they just fobbed me off . Eastbourne retail store . Manager little man silly haircut.

This company rip people off by selling their own brand car batteries far more expensive than branded batteries which are exactly the same battery.
You will find these cheaper branded batteries an example is YUASA AMG096 advertised but out of stock when you get there like happened to me then because you need a battery being sold the exact same battery branded Halfords being sold for £20 more or £35 more when it’s not on offer.
Their Head Office are not in the least bit worried about losing me and my family as returning customers their only focus is profit.

This goes down as the worst experience we have had at a garage. During a repair for for an oil leak at our local garage they noticed we had broken front suspension springs, unfortunately they could not complete the work before we needed the car fully loaded to go on holiday, reluctantly we went to Halfords, what a mistake. Initially we were booked in for Tuesday I was there when my wife booked it, so I know there was no mistake, we turned up only to be told we were not booked in. We managed to re-book they took the car in, when we returned they tried to charge us for a whole other load of parts. That's not the end. After the holiday we took it back to our local garage for the MOT and told us the springs were fitted badly and not seated correctly. (potentially dangerous) and the CV boot was split, most likely but we cannot prove it while fitting the springs. We went back to Halfords, who took a while to be persuaded they did have staff available to see it straight away as they were all stood outside chatting. When we looked underneath, 2 different sized springs had been fitted, one upside down. I was told it was an easy mistake to make but don't worry its under guarantee. No apology for my hassle. We gave them the chance to fix it, only to be asked to pay £457.98 for the privilege of their poor workmanship. Eventually left without paying, only when I said that none had apologised throughout the whole process, did I get an apology. The worst service we have ever had. This was the York Halfords others may be better. We will not be going again. I still cannot really believe it..

This evening I received extremely helpful Customer
Service at the Halford’s Store in Friern Bridge N11 - by a staff member called Sam. Thank you for your time and help

i booked a break check [Booking Number: A428B126438]. on arrival, i handed over the key. the person went outside and observed the break pads from outside and came back to me, and said break pads needs to be changed in 1or 2 months, i asked him why he did not check from inside, he said he does not need to check from inside. i don't know why he took my keys, the car was parked outside and he went outside and had a glimpse. is it what they call break check? so disappointed. cant recommend Halfords for break checks.