Hajj Nusuk Omdömen 

Everything is OK

The only problem who have been posted in Riyaz Ul Jannah are dictating people where and where not to pray

We put in a lot of effort and time and we know how to pray and where to pray

The people posted inside Riyaz Ul Jannah have only one goal, that’s, let the people out when the time is up

But they are dictating people where to pray even though there are empty spots they very rudely tell people not to pray at a particular spot

My question is have the time keepers been designated to act as religious leaders. Why have these time keepers assumed the role of a religious leader

Why can’t people offer Namaz or Salat where they want, why are they being tortured by these time keepers

These time keepers should not enter Riyaz Ul Jannah unless the 20 minutes are up and the people are required to leave

In Saudia officials assume duties for which they are not posted

Same rudeness is shown by Askari and police

If they are there to maintain law and order then they should only do that and let people pray in empty spots and offer prayers at their will and not according to the wish of Nusk staff, police or a Askari.

It is very sad that whatever good the Saudi government does, these people start to overreact and not allow the benefit to go to the visitors

Very bad, bad app do use it. Total waste of time. Cound not get a booking 2months now given up.

hajj.nusuk.sa is the most annoying website ive ever seen. They make things way too complicated and harass people wilingly. they could've made it simpler. they ask for unnecessary personal informations that are not related to the subject. Annoying complicated and disappointed, an International website should be more organized.

Nusuk Rawda

On 15/11/24 I was provided a 24/11/24 booking (although I had clicked 23/11 I thought nusuk had become full that day and moved it to the next day). It stayed on this 24th date until my trip to Madinah when I last checked. On 24th I went to retrieve the permit 2 hours before my visit to the rawdah and to my dismay they had changed the booking without warning to the 23/11/24 hence it was expired. When I tried to explain this showing evidence of the original provided booking which I had screenshot and sent to a couple of friends on WhatsApp they refused entry. The fault is with the app which gave a fake booking. Unfortunately they wouldn't accept. The whole experience and running around afterwards trying to get help left me ill for several days. On 24th I eventually called the nusuk helpline and was advised to email them the evidence. So far they have not kept to their word of resolving matters within 24 hours. Time is running out and nusuk have so far taken no accountability or try and resolve the matter within a reasonable time. Poor system. Extreme patience is required to deal with nusuk when things go wrong. Also, as an elder don't expect anyone to show you respect.

My experience with Nusuk has been the worst of my life. I have never encountered such a poorly designed, non-functional app. The customer service is even worse—they are dishonest and lack any sense of responsibility. They make false promises, and when things go wrong, they place the blame on the customer, making you feel as though you’re the one at fault. They lie right to your face, showing themselves to be untrustworthy. It’s disheartening how they manipulate people’s emotions and sentiments. Their behavior is completely contrary to Islamic values and the teachings of the Prophet.

I had the same experience as others here regarding the refund of my money. I have been waiting for my money since March 2024. Several emails and phone calls have brought nothing. Only automated responses, nothing more.
Saudi Arabia is making its image on the international stage even worse. In the end, it is an unreliable country that does not pay back visitors' money.
It would be nice if the victims could come together and sue the robbers in an international court.

HORRIBLE HORRIBLE HORRIBLE!!!Customer Service! Forced me to pay 18k in ewallet 6 months ago and to this day NOTHING!!! trusted them with a once in a lifetime experience which they ruined! NEVER NEVER AGAIN!

Hi I missed out of Hajj this year...have since requested for e wallet withdrawal...any idea on how long does it take to get the funds? Been waiting over 6 month now for my refund. Please advise me. I need my money back urgently. I check my bank account regularly but no money refunded yet. Nusuk has no customer service. I sent them about 50 emails always same automated email reply. Your ticket is resolved or closed. They are useless stupid people.

My Husband and I booked Hajj this year. Before you book a place you need to put your money in a wallet. I have asked for a refund since March and am still awaiting till today!

I have emailed and called them numerous times and you get the same standard email each time with tickets closed! Calling costs like £3 a min and they are just not helpful at all!

This is disgusting from the Saudi's and Nusuk team!

Get your act together and sort it out! Stop charging people to return their money!

i would give it zero stars if i could!

I booked for the rawdah for 5am and did not slept the whole night, just to wait for the grand opening. I reached there, the woman scan my application, it indicates the green tick but then i want sent out, without any explanation, i thought its another door but realise, that they sent me out. I returned back and asked where all the women without checking said, no i cannot enter. Luckily that day one of the 20 women presents, she was the only one who really made and investigation and let me in. I wonder how they worked there but beware. That really ruin myself and i did not even appreciate rawdah,i did not feel anything, despite waited for the whole night. They really treat people like hell there.

I wa planning to go on Hajj this year. But could not go.Even before you could book a place, you had to put your money in a wallet. I asked for a refund in March,am still awaiting my refund more than 3 months later.
I have emailed them numerous times and you get the same standard email each time.

Very bad considering they owe me a vast sum of money and they charge you a service charge. Plus VAT. 1 . 1

Apalling service.
Don't go to Hajj untill this is fixed.
You will die there

Meena tents with no AC and being lied to by staff saying it's fixed when it's not. People are dropping like flees with the heat but no concerns at all

I am sorry to give 1 star for Nusuk. If I have -5 star then I should give.

In Y2024 Hajj will be performed through Nusuk process. The idea which is showing in Nusuk is not practical. Even Saudi concerns are not aware how to utilize it.

We are here in Mecca on 15th May'24. But till 1st June'24 we have not received our Nusuk card. The procedure to distribute Nusuk card from Saudi end is the worst ever process we have seen. Even the concern Saudi Maktab does not know how to track or distribute this card among Pilgrims.

Secondly Saudi Maktab concern has no schedule of Bus which will move to Medina for respective Hajji. One example our Schedule for Madina was 8am but we haven't get the Bus on 3:30pm yet. Saudi Maktab has no control on the Hajj's vehicle schedule. Total disaster on their schedule. No sync is found. Around 150+ Bangladeshi Haji waited in street for Bus since morning.

Even in Saudi Hajj ministry there is no email to generate official complain against Saudi Maktab.

I purchased a package from the company called AL RAJHI at the very beginning when the packages became available and immediately booked a package, and my booking details was clearly showing on their Dashboard of Nusuk website for Weeks and Months, and many times I confirmed this with Al Rajhi through WhatsApp and Nusuk as well through emails. They always assured me that the visas will be issued soon, processing takes time. As I was enquiring about the visa to Saudi Embassy only recently in Sydney on the 21st of May, Nusuk on the same day all of a sudden got rid of my booking details in the Dashboard of Nusuk, and communicated to me that I never booked a package with them and they were advising me to apply for a refund. That was so wrong, it takes all the trust away in Nusuk, despite my several attempts they never took the responsibly rather putting this on me as if I never booked a package. It is their website and it is obvious they have the admin rights to their website and can change status whenever, whereever and whatever they want to change and when you communicate to Nusuk Support, they are quite useless and hopeless, there is absolutely no help or resolution whatsoever, the whole process and management on Nusuk support is a sham and does not seem right, when you talk to Nusuk support you feel like you are talking to a brick wall. Communication to Nusuk is a big issue, you actually never get to have a proper answer, that actually helps. And they sould never mark an incident resolved when it is not mutual. Their focus needs to be how well an incident can be managed and resolved with our satisfaction, and how well can they reduce the number of incidents raised with proper management and communication, rather than what they are doing now is focusing at the count of incidents resolved (obviously not resolved) just to show and designed to show that the support team is doing a great job and doing a lot of resolutions.

Note to everyone, be careful, when you put money in e-wallet and book a package through their website, it does not provide you with a pdf receipt via email, but in case of a incident or conflict, they certainly ask for a receipt to prove your claim and as I mentioned earlier you cannot rely on their website.

Now with regards to the refund request, I got into a similar situation, only received a one liner email, neither they mentioned the amount to be refunded nor did they provide any PDF refund receipt.

I learnt my lesson, will travel to their local cash office to demand for a PDF refund receipt, will see how it goes.

I advise others to do the same in every step of the process, it may be helpful to you and urge western Governments to protect their citizens’ rights.

Absolute disaster trying to get a Umra permit. I don’t understand why people have to go through such a devastating procedure to get booked. I feel sorry for the people who do not have Internet or understand the language of Arabic or English in order to book this. Please can the Saudi authority kindly, update your app and make appointments available rather than having to play a game and go online every half an hour to check if there is any availability

Absolutely horrific experience especially considering just how important pilgrimage is for people - the customer service people are a joke and every issue is marked as resolved before its event resolved. Waad especially is bad to deal with. I’d go elsewhere if anywhere else offered this service

Alhamdollah après plusieurs nuits à attendre les ventes impatiemment
Et malgré les serveurs qui ont sauté à la première vente j’ai pu avoir mon forfait
Merci à Hajj Nussuk et à nos frères Saoudien qui font le maximum pour les pèlerins
Qu’Allah vous récompense

If I could give 0 star, I would and the reason is simple: there is absolutely no help, no assistance whatsever, not even a bit of cooperation with the Nusuk's customer service.
They have ONE point of contact for everything: inquiries, complaints, suggestions etc. and whatever your concern is, rest assured you will ne bot answered. I have been asking the same question with "Ali" for more than 5 times and I still have no response.
Beyond my own little experience, this is an indignity for the country of Saudi (who is supposed to host millions of pilgrims). Shame on you for taking advantage of devoted muslims !

I am so generous to give 1 star review, these people need to be removed and replaced they’re making it really difficult for everyone. The arrogance and the racism is far worst then anything else, to the point where they’re proving to you that theyre better than you, in the haram!!! People are coming 20hrs plane journey to visit the prophets mosque and the Kaaba just to be treated worst than animals, some people save their entire life just to come here once and visit the prophet, but are screamed on and pushed away with arrogance and racism. Will the prophet be happy about this? They have no respect for women, children and elderly. They push and scream at anyone that comes at their way to the point where people cry just because they wanna visit the prophet. Wallahi if I was a new revert and seen this I would never come back again, it’s so sad to see people who are not even educated treat you like this. They don’t even have basic hygiene and good dress code for allah’s house.

3 men teamed up on my wife and screamed at her and pushed her away, just because we were late and missed our rowda appointment because of train and taxis delays. They don’t understand that people come 20hrs journey to visit the prophet. They’re obviously have nothing to do with Islam or the prophet, they’re representing their country and how their people behave, they’re giving bad image to everyone from that country.