Customer service via Whatsapp is very good - they were able to solve the issue easily The app is easy to use, it only is programmed badly, so it takes very long to load - so rather activate your pl... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My second time to deal with the support team via WhatsApp, and yes quickly and promptly the issue was resolved, well done team and thanks alot...
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Had a problem getting my e-sim to work whilst on holiday in Croatia. Reached out to their support team via WhatsApp chat. They were brilliant with really quick responses and clear steps to resolve t... Se mer
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I was totally stuck after buying a data plan but couldn’t activate it. With the help of the customer service through WhatsApp, my problem was solved.
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Företagsinformation
Skrivet av företaget
FlexiRoam’s versatile network spans 520 network operators in over 200+ Countries and Regions, making it the preferred service for consumers and travellers worldwide.
Kontaktuppgifter
UNIT 05, 4/F, ENERGY PLAZA, No. 92, GRANVILLE ROAD, TSIM SHA TSUI EAST, Hong Kong
- +60132047800
- cex@flexiroam.com
- flexiroam.com
4,7
Utmärkt
3 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Спасибо за оперативную помощь…
Спасибо за оперативную помощь сотрудникам, при подключении роуминга. Реагировали быстро, объясняли доступно 😘
7 april 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Здравствуйте, Айнур Бузшулакова! Спасибо за ваш пятизвездочный отзыв! Мы рады, что наши сотрудники оперативно помогли вам с настройкой роуминга и предоставили четкие объяснения. Ваша благодарность вдохновляет нас и впредь оказывать вам превосходное обслуживание.
Very responsive customer service
Very responsive customer service. Had some hiccups initially but thanks to the customer service it was resolved effectively.
7 april 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hello Mel, thank you for your wonderful feedback! We truly appreciate your patience during the initial hiccups, and we’re glad our customer service team was able to resolve everything effectively. Your recognition motivates us to keep delivering responsive and reliable support
Its been many years now i am using…
Its been many years now i am using flexiroam, the customer service are absolutely amazing and the service the esim gives is more than I expected
6 april 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hi Hassan, thank you so much for your continued trust and support over the years! We’re delighted to know that our customer service and eSIM have exceeded your expectations. Your feedback means a lot to us, and we look forward to keeping you seamlessly connected wherever you travel.
Muy chingón la aplicación.
Muy chingón la aplicación.. y es de un carnal de Davo.. un Mexicano.. felicidades carnal
6 april 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hola Vicente, ¡muchas gracias por tus fantásticos comentarios! Nos alegra que disfrutes de la app y agradecemos mucho que nos hayas mencionado. Tu apoyo significa mucho para nosotros y nos entusiasma seguir ofreciéndote una experiencia impecable estés donde estés.
Appreciate the service and patience
The person who helped us, Jess was very patience despite it took us more than one hour to try all ways for setting the internet and it finally works! Really appreciate the assistance, patience and helpfulness.
5 april 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hello SuYi, thank you so much for sharing your experience! We’re thrilled to hear that Jess was able to patiently assist you and ensure your internet setup worked smoothly, even after trying multiple solutions. Your appreciation means a lot to us, and we’ll be sure to pass along your kind words to Jess. We’re committed to providing helpful and reliable support every step of the way.
really fast help if its not working
5 april 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hi Marcus, thank you for your wonderful feedback! We’re glad to hear that our team was able to provide fast and effective support when you needed it. Your appreciation motivates us to keep delivering reliable service and quick assistance whenever issues arise.
Some good staff but overall a terrible company
Some of the staff here are competent but in general the system has a lot of problems setting up each time you enter a different country. Many other alternatives are cheaper and better, without setup problems.
At one time the credit balance needed to be used annually, then it didn't, then it had to be used by March 31, with 5 days notice.
4 april 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hi Mickael, thank you for taking the time to share your feedback. We’re truly sorry to hear about the difficulties you’ve experienced with setup across different countries and the changes in credit balance policies. While we’re glad some of our team members were able to assist, we understand your frustration with the overall experience.
Your comments are very valuable to us, and we’ll make sure they are shared with our product and support teams as we continue working to improve both our system and our policies. Please reach out to support@flexiroam.com and look for Donna so we can assist you further and work toward a better experience.
The operator quickly resolved the…
The operator quickly resolved the problem, for which I am grateful.
2 april 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hello Roza, thank you for your 5‑star review! We’re delighted to hear that our operator quickly resolved your concern. Your appreciation motivates us to continue delivering efficient and caring service.
Svar från FlexiRoam Asia Limited
Hi Frattura, thank you for your 5-star review! We’re glad we could resolve your concern within minutes. Your satisfaction means a lot to us, and we’re always here to help whenever you need support.
Miles&More Kreditkarte nicht gefunden für gratis Aktion
Ich konnte das Miles&More gratis starter kit nicht aktivieren weil es meine Mastercard nicht erkannt hat. Über den Support hat es dann funktioniert (2 Tage keine Reaktion, evtl wegen Wochenende, am Tag 3 dann ging es nach erneuter Nachfrage rasch)
Installation esim hat funktioniert und auch die Plänen des starter Kits tauchen in der App auf. Bin gespannt wie es auf meiner Reise in 2 Wochen funktioniert mit dem roaming …..
30 mars 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hallo Ich Bins, vielen Dank für Ihren Erfahrungsbericht und Ihre 4-Sterne-Bewertung. Wir freuen uns, dass unser Support-Team das Problem lösen und Ihr Miles&More Starterkit erfolgreich aktivieren konnte. Wir danken Ihnen für Ihre Geduld am Wochenende und freuen uns, dass die eSIM-Installation und die Starterkit-Tarife nun funktionieren. Wir freuen uns darauf, Sie auf Ihrer bevorstehenden Reise zu unterstützen und Ihnen ein reibungsloses Roaming-Erlebnis zu ermöglichen.
Wonderful customer service
Wonderful customer service. They will see you through until the problem is resolved. We had used FlexiRoam for over a year now traveling throughout Europe and even to the states. I have had to reach out only twice for issues and they fix it every time!
29 mars 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hello Jennifer, thank you for your continued trust in Flexiroam! We’re thrilled to know that our customer service has consistently resolved your concerns and supported your travels across Europe and the U.S. Your loyalty over the past year means so much to us, and we’re committed to standing by our product and our customers every step of the way.
Always helpfull and very good service!!
Always helpfull and very good service!!
29 mars 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hi Safeya, thank you for your 5‑star review! We’re delighted to know that our team’s helpfulness and service quality made a positive impact. Your appreciation motivates us to keep delivering excellent support every time
As an Airline pilot
As an Airline pilot, i have to travel a lot. I am glad i could find this esim. Flexiroam offers a big data bundle with comparatively very less price than others esim company. The best thing is, you can use it in flight with selected airlines and aircraft. Very fast customer service. Totally worth it.
29 mars 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hello Shahid, thank you for your kind words and 5‑star rating! We’re delighted that Flexiroam met your needs as a frequent traveler and airline pilot. Offering affordable data bundles, in‑flight connectivity, and fast customer service are exactly the standards we strive for. Your trust and recommendation mean a lot to us.
Panic set in, then Tech Support saved the day!
The day before I was leaving on my trip I went to activate the FlexiRoam app and the verification code was not getting through. I was surprised when I was quickly able to contact tech support on WhatsApp. Then panic set in when I was told they would work on it an get back to me. Sure enough, they emailed my code and everything worked. The clear communication, responsiveness, and resolution to my problem is priceless for any traveler depending on an Internet connection. This team stands behind their product.
26 mars 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hi Philip, thank you for sharing your experience! We’re glad our Support team was able to resolve the issue quickly and provide clear communication when you needed it most. Knowing that we could ease your travel worries and deliver reliable connectivity means the world to us. We truly appreciate your trust and recommendation.
I had a login problem and the support…
I had a login problem and the support staff kept me informed during the investigation, courteous, and understood my problem. I truly felt like a customer. I would definitely recommend their company/services. 10/10
27 mars 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hello Stanton, thank you so much for your wonderful feedback! We’re delighted to hear that our support team kept you informed and made you feel valued throughout the process. Your recommendation means a lot to us, and we’re grateful for the opportunity to serve you. We look forward to continuing to provide you with excellent service.
Great Support
Great Support, super quick, very attentive and helpful!
We worked it all out via WhatsApp
27 mars 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hi there, thank you so much for your wonderful feedback! We’re glad to hear our support team was able to assist you quickly and attentively. It’s great that everything was resolved smoothly via WhatsApp. We truly appreciate your trust and look forward to serving you again!
Quick customer support
26 mars 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hi Drew, thank you so much for your 5‑star rating! We’re delighted to hear that our support team was able to assist you quickly. Your feedback motivates us to keep delivering fast and reliable service.
Fantastic service
Fantastic service, at a great price, Jess was very helpful when my eSIM removed itself from my phone (apples issue not FlexiRoam) and quickly assisted me with fixing that
25 mars 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hi Gore, thank you so much for the wonderful feedback! We’re delighted to hear you enjoyed our service and found great value in it. We’re especially glad Jess was able to assist you quickly with the eSIM issue—your appreciation means a lot to our team. We’ll be sure to share your kind words with her. We look forward to serving you again soon!
I have changed my phone
I have changed my phone. So I needed to activate new phone account. It was really good support and help quickly. Thank you.
25 mars 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hello Murat, thank you for sharing your experience! We’re glad our team was able to quickly assist you in activating your new phone account. Your kind words mean a lot to us, and we’re always here to support you whenever you need help.
Five stars from me
Five stars from me. Jog was with me until the things are done! Very professional and prompt support!
Perfect experience!
25 mars 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hi Shamil, thank you so much for your 5-star feedback! We’re delighted to hear that our Support Team provided professional and prompt assistance until everything was completed. Your perfect experience means a lot to us, and we’ll continue striving to deliver the same level of excellence every time.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.